Jeffrey Simon

Once deductible was met, all claims have been denied, including claims for items that were previously approved. No response to emails for multiple weeks, no answer on their phone number. Claim unrelated vet visits from months prior constitute pre-existing conditions. If you don't have previous vet visits, will claim medical record is not properly verified. Claims processed through Odie which is the lowest rated pet insurance company based on all available reviews. Do not trust this company.