As a Consumer, I Was Forced to Chase Proof for Weeks – Avoid This Company
I am an individual consumer. Sunfere is a commercial company. Yet for weeks I have been deliberately stalled, delayed, and denied a clear resolution.
I ordered two dresses from the same website, using the same size chart, both labeled size L. The result is unacceptable:
• One dress is so small it is completely unwearable,
• The other is at least two sizes too large.
This alone proves a serious lack of sizing consistency, quality control, and basic professionalism. The fabric, stitching, proportions, and overall design do not match the website images at all.
On top of that, the dresses were delivered extremely late, making them entirely useless for my engagement.
For weeks, I have been sending emails, measurements, photos, and screenshots. Instead of resolving the issue, Sunfere keeps prolonging the process, continuously asking for more proof and forcing me to repeatedly “justify” myself as a customer.
This is not customer service — it is intentional delay and exhaustion tactics.
Although I am legally entitled to a 100% refund, I accepted an 80% refund purely as a gesture of goodwill. Shockingly, Sunfere has failed to finalize even this reasonable solution.
At this point, I was left with no option but to initiate a bank chargeback.
Only afterward did I realize that many other customers have experienced the exact same issues.
This is an exhausting, unprofessional, and deeply frustrating company to deal with.
Do not recommend. Avoid at all costs.
Reply from Sunfere
Dear Ece,
We sincerely apologize for the frustration you've experienced and thank you for your patience in addressing these concerns.
Initially, your feedback was primarily focused on shipping delays, and at that point, there were no issues mentioned with the products themselves. We also clarified that customs delays in Turkey can affect shipping times, which is beyond our control, and we sincerely apologize for the inconvenience this caused. As we discussed, international shipments to Turkey may face additional scrutiny during customs checks, which can further delay deliveries. We are seriously considering stopping shipments to Turkey due to the strict customs regulations and constantly changing policies.
Regarding the sizing issue, it appears there was some confusion between Body Measurements and Garment Dimensions. We understand that you relied on the Body Size Guide when ordering, but we strongly recommend reviewing the Garment Size Chart provided in the product description. The chart includes garment-specific measurements, such as waist, bust, and hip dimensions, and helps to guide you in choosing the correct size. It's important to note that body measurements are different from garment dimensions as the latter accounts for how the garment is cut or designed to fit (e.g., relaxed or slim fit).
We sincerely apologize for any inconvenience caused by this misunderstanding, and we will continue to work on optimizing our product pages to make sizing information clearer for our customers.
Lastly, we have processed the agreed-upon partial refund as discussed. The amount will be refunded to your original payment method. If you have any questions about the refund, please don't hesitate to contact us, and we will be happy to assist.
We hope to continue improving our customer service and shipping processes, and we truly value your feedback. Your understanding will be highly appreciated.
Warm regards,
Joe
Sunfere Support Team 💖