Avoid if you're in South Africa - Accuse customers of fraud over $4
Absolute joke of a company. Had a dead Blu voucher and instead of fixing it, support (Luis) accused me of 'fraud' because of a family referral. Sat in chat for over an hour only to be told to 'come back in an hour.' They will take your cash and then hide behind 'internal investigations' to avoid honoring small vouchers. Use a local SA banking app or 1Voucher instead. Stay away.
Reply from Hablax
We’re sorry to hear about your experience and understand how frustrating this situation must have been. Accusations of fraud and long waiting times are not the experience we want any customer to have.
Our security reviews, including referral-related checks, are in place to protect both customers and the platform, but they should always be handled with clear communication and respect. We regret if this was not the case during your interaction.
We would like to review this matter again and clarify what happened with your voucher. Please reach out through our official support channels and include your order details so the case can be properly escalated and addressed.
Thank you for sharing your feedback. It helps us improve our processes and service.