Dates changed by system to a different date
Although had selected Saturday 13th to the 20th the system changed it to Sunday 14th which is not when I wanted to go. Also now not able to book a 2nd caravan although originally could when looking at the property!!! Now since buying this it has been a nightmare to change the dates and even find another Go Active site to book via the help system. Have now spoken to a human on the phone instead of the AI chat and all sorted but unfortunately not able to stop at our 1st choice - so experience updated.
Reply from Hoseasons
Hi Heather, thank you for leaving a review, we are so sorry to hear of the frustration caused by this issue with securing the incorrect dates online. When searching for dates, if the 3 days +/- flexibility is left on alternative dates will be recommended. We apologise if this was unclear and caused confusion. Looking at your booking we can see you have been in touch with our service team who have been working with you to resolve this with you, we have requested they reach out to you
Kind regards,
Robyn
Hoseasons