“Inadequate Tax-Free Validation Facilities at Bergamo Airport
I departed from Bergamo Airport, where I needed to complete the tax-free validation process using a digital kiosk. However, there was only one machine in the entire airport, which was clearly insufficient—even during the very quiet winter season. I was there on February 2nd, and it is hard to understand why only one kiosk was available.
As a result, tourists had to wait in long queues, and many did not have enough time to complete the validation. Consequently, they were unable to receive their tax refunds.
Reply from Global Blue
Hi,
We are sorry to learn of your experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Our customer service team will get in touch with you to hear more about your case.
Thank you for your understanding.
Customer Service Team
Global Blue