Pinglighting Bewertungen 63

I was initially wary because of some of the negative reviews, but I must say it has been a very good experience purchasing from this company. The customer service from Leslie in particular has been excellent. Leslie has promptly responded to all my queries. The tracking details were clear and the chandelier looked beautiful. There was a small issue with the actual chandelier being slightly different from what was shown on the website, but Leslie/ Ping Lighting quickly accepted that the issue was on their end and offered a solution to it. Overall very satisfied and happy to use again.

Customer service very responsive and helpful. Lights are beautiful. Would recommend.

Highly recommend Ping Lighting. We ordered the Drilon Nordic Minimalist Morandi Matte Metal / Glass Pendant Light For Kitchen Island, great quality, arrived ahead of schedule. Post order, I dealt with Janice in customer service as one of glass shades was damaged, likely in transit. Janice was great to deal.

We broke 3 of the glass balls on the bubble chandelier & their customer service was quick to respond & get us the replacement balls - great lights & service

They offer good quality products and customer service is easy to reach out to and get answer from. I’ll order again for sure !

Just bought 3 light fixtures from Ping. They arrived almost 2 months later. The product did not match the image on the website, and the quality was horrible. Examples: the rings of metal in the fixtures were held together by hot glue (I kid you not!). Little surprise that the metal rings were coming apart, and you could see the hot glue underneath. Strands of hot glue were on the canvas of the light fixture (the canvas also had jagged cut marks- like it was roughly hand cut). The dimensions also did not match the specs on the site. We paid $259 for each fixture (bought 3 total) that should have cost no more than $15 based on what we received. When we contacted them, we were told that the quality of the metal is such that the only way they can put it together is by using hot glue. They told us to fix it ourselves and offered a total of $30 for our trouble.

Amazing customer service. Very responsive and adaptable. The lights are high quality and very nice looking, as per what you see on the website. Would order from here again.

I placed an order in April and still waiting for a refund after months of negotiating and emailing weekly I WILL NEVER EVER ORDER FROM THIS COMPANY AGAIN. I run a small design business and would never ever work with this company again, don't let the cheap prices fool you!

Great communication after sale

Great products and amazing costumer service. Everything was perfect.

The light fixtures I purchased are of high quality and look great in my home. Ping customer service was very helpful in expediting delivery.

The product arrived perfect and was of high quality. The delivery was quicker than we expected. Love the lights and will order more from Ping Lighting.

Beware of Ping Lighting! Sconce came damaged and was a clear knock-off of the sconce sold by Wayfair even though Ping Lighting used Wayfair's exact sconce photo and dimensions on a cut-out sheet. We requested return authorization due to the damage and that the dimensions were not the same as advertised.

Some of Ping Lighting's ridiculous responses: Place the damaged sconce in an inconspicuous place or give it to a friend, repair it ourselves, send them of photo of where we planned to install it as proof that it was too large for the space.
When we insisted on returning it, they sent us an incomplete address in China with. No name, street or building address, only the city, province, country and zip code with a warning that any returns with incomplete shipping information would be returned to sender.

This is a quality product! We were looking to buy a similar sconce at Pottery Barn but the finish that my client wanted was on backorder. Ping had the product in stock and offered expedient free shipping. When my client wanted more detailed updates on the expected delivery date, their customer service team followed up promptly with excellent, detailed information. When our goods arrived, they were packed very well and in excellent condition. We had everything we needed for an electrician to install with no issues.

I will definitely be looking to source here for more lighting products in the future!

Customer service (Anya) was great! She was very prompt in replying to my inquiry about the item I was interested in purchasing and provided clear information about the item. She also offered to provide the additional length of cable we needed free of charge. This is my 2nd purchase from Ping and the service and products have been great.

Ping exceeded my expectations! The entire process was smooth. Ordering was easy, communication was timely. The quality of the light fixtures is excellent, exactly as described, and they look fantastic installed.

These Ping lights jumped out at me after looking for weeks for the perfect pendants for our new kitchen. The colors are beautiful, the hardware is substantive, and there are great options for sizes. I liked them so much that I added to my order to complete the look for the entire downstairs. I also worked closely with the customer service team, who were incredibly responsive and helpful to make sure I got exactly what I wanted. All in all, a great experience, and I look forward to enjoying these fixtures for years to come.

Beautiful light fixture of great quality! I couldn’t find this style anywhere else and it fits my aesthetic. Customer service was responsive with my shipment status.

Loved this light for my dining room. I saw it on Anthropology, but they would not ship it to me. Found it here on Ping lighting with free shipping! It came fast and was packaged great. Love this light!