Vakker Lighting is just a crappy drop ship company from China. Their product is sub par, poorly designed, and customer service is non existent. They basically told us to go buy new mounting brac... Mehr ansehen
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Das sagen Bewerter
Incredibly cheap, spray painted plastic. Exposed circuit boards inside the lights that are the hallmark of the stuff that doesn't pass Wal Marts quality control for Chinese manufacturing.
Unternehmen hat geantwortet
Another chinese scam lighting company. Light didn't come with all the parts. I guess you get what you pay for but still it's not even worth it for the price they charge. Looks close to the original... Mehr ansehen
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RESPONSIVE, CARING AND WELL COMMUNICATED CUSTOMER SERVICE, SPECIFICALLY MIYA. SHE FULFILL ALL MY REQUIREMENTS AND SHIP THE ITEMS WITHIN RESONABLE TIME OF DELIVERY. PRODUCTS THAT WAERE PURCHASED ARE... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Vakkerlight.com, our mission is to assist individuals worldwide in crafting their ideal sense of home. As the premier online destination for home lighting, we take pride in offering an unparalleled selection of lighting fixtures, lamps, and ceiling fans. Our commitment extends beyond providing a diverse range; we strive to ensure our products are accessible at the most competitive prices while delivering exceptional customer service. Vakkerlight is dedicated to helping everyone, regardless of location, create a warm and inviting atmosphere in their living spaces.
Kontaktinformationen
1520 Caton center Dr. Suite L-M , , 21227, Baltimore , Vereinigte Staaten
- +1(213) 866-8105
- [email protected]
- vakkerlighting.com
2.1
Mangelhaft
231 Bewertungen
Hat 63 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
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Das haben sich andere Leute angesehen
I have not received product , paid AU$311
I have not received product , paid AU$311.
The company unresponsive to demand a full refund.
Scam!
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Hi,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and completely understand how concerning it is when an order has not yet been received.
We take situations like this very seriously and would sincerely like the opportunity to look into this for you. At the moment, however, we’re unable to locate your order, as we have not received any prior contact or order details associated with this review.
To assist you as quickly as possible, we kindly ask that you either contact us directly at [[email protected]] or reply to this review with your order number and the email address used at checkout. With this information, we will be able to locate your order, review its status, and provide you with clear next steps, including delivery details or a refund if applicable.
We value every customer and are committed to providing transparent and reliable support. We sincerely hope you’ll allow us the chance to resolve this matter for you.
Another chinese scam lighting company
Another chinese scam lighting company. Light didn't come with all the parts. I guess you get what you pay for but still it's not even worth it for the price they charge. Looks close to the original in the photos but in reality its crap. They charge for a good fake but this is a bad fake.
26. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
We are very sorry to see your review and to learn about your experience. We understand how frustrating it can be when a product does not meet expectations, and we truly regret the inconvenience this has caused you.
We would like to clarify that we are a legitimate lighting company, operating openly and responsibly. We do not engage in deceptive practices, and before shipment, all lighting fixtures go through strict quality inspection, including functionality testing and confirmation that all required components are included.
We would also like to clarify—respectfully—that we did not receive any prior contact from you regarding missing parts before this review was posted. We sincerely regret that this issue was not brought to our attention earlier, as we are always willing to assist and resolve concerns through our after-sales service.
Our team has already reached out to you via [email protected]
and shared an installation guide for reference. We kindly ask that you arrange all received components, take clear photos, and send them to us so we can review the situation accurately.
If any component is confirmed to be missing, we will provide replacement parts or an appropriate solution. This is a standard part of our after-sales support, and we remain committed to resolving this matter in a fair and responsible way.
We value transparency and customer feedback, and we sincerely hope to have the opportunity to review your order and properly address your concerns.
Incredibly cheap
Incredibly cheap, spray painted plastic. Exposed circuit boards inside the lights that are the hallmark of the stuff that doesn't pass Wal Marts quality control for Chinese manufacturing.
18. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Hi ,
Thank you so much for reaching out to us. We truly appreciate you taking the time to contact us.
To help us assist you as quickly and accurately as possible, could you kindly share your order number along with the email address you used when placing the order? This will allow us to locate your order and provide the best solution for your concern.
Additionally, if your inquiry is regarding an issue with a received item, please feel free to send us details about the lamp(s) you have received, along with a description of the specific problem, to [email protected]
. Providing this information via email will help us understand the situation fully and allow us to resolve it efficiently.
We completely understand how important this is to you and are here to support you every step of the way. Your patience and cooperation mean a lot to us.
Looking forward to your reply so we can resolve this promptly.
Warm regards,
Customer Service Team
Vakker is Awful on All Levels
Vakker Lighting is just a crappy drop ship company from China. Their product is sub par, poorly designed, and customer service is non existent. They basically told us to go buy new mounting brackets at a hardware store because the ones provided were non functional.
- Shipping was awfully slow (because its drop shipped from China)
- Product build quality is awful (multiple issues with the mounting bracket and LED ballast that makes them unusable)
- Customer service is beyond awful - Don't expect to make any progress here or get a return authorized (despite their website claims)
Just avoid avoid avoid. There are better, more reliable options in the world.
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Hi there,
We’re very sorry to hear about your experience, and we genuinely appreciate you taking the time to share this feedback. We understand how frustrating it can be when things don’t go as expected, and we never want any customer to feel unsupported or disappointed. Please know that we take every concern seriously, and our team does try its best to assist customers and resolve any issues that arise.
Regarding shipping, when the standard shipping method is selected at checkout, the estimated delivery time is typically 4–6 weeks, and this timeframe is clearly stated during checkout. While we recognize that longer transit times may not be ideal for everyone, we do want to clarify that most packages are delivered within the stated window, and we regret that this was not the case for you.
We’d also like to clarify how fulfillment works on our end. Vakker Lighting is a legitimate lighting company, and we operate using multiple warehouses. When an order is placed, it is fulfilled from the warehouse that currently has the item in stock. This allows us to offer a wider selection of designs, but it can mean that different orders may ship from different warehouse locations depending on inventory availability.
To assist you further, could you please provide your order number? We would like our Customer Support Supervisor to personally review your case and work toward a fair and reasonable solution. Our intention is always to make sure customers are taken care of.
Thank you again for sharing your feedback — it truly helps us improve our communication and service moving forward.
Warm regards,
Vakker Lighting Support Team
Disappointed leading to frustrated
Fan arrived in the 11th hour… when we went to install and switch to a shorter down rod, the threading in the main assembly stripped, compromising the stability of the entire fan. While we bought the fan for the solid wood blades (which had scuff marks on one), the metals are clearly cheap and stripped with one use. We also felt the description of the light kit was not fully transparent. Based on the images, it looked like glass, but upon arrival it was stretched fabric with an oriental pattern that you had to really inspect the marketing materials to see. The fabric was in the description but had to be looked for. Not into a hide and seek shopping experience. When we brought our concerns to the help team, they were very responsive, but not very helpful. They even asked us to bring the stripped part to hardware store to see if they could fix the threading! Not worth the time and energy at this point. We’re just not happy with the fan and should be able to return it… but somehow we have to prove this is acceptable. Hoping to move on with life soon.
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Dear Meghan,
Thank you for sharing your feedback with us. We are sorry to hear about the difficulties you faced with the installation and the condition of the fan upon arrival.
Regarding the stripped threading, we want to assure you that this issue is typically not a result of a defect in the fan itself. In most cases, this problem arises if the screws are tightened too forcefully or if they are not aligned properly during installation. However, we completely understand your frustration, and we are more than happy to assist you in replacing the damaged parts.
To help resolve this issue, we kindly ask you to reach out to our support team with a photo of the damaged part. We can then send you the correct replacement pieces to help you complete the installation.
We’ve sold hundreds of thousands of these fans in the U.S. and have rarely encountered this issue, so we do consider this a very low-probability situation. Nevertheless, we value your satisfaction and want to ensure you have a positive experience with our product.
We look forward to assisting you further and hope to make this right. Please let us know how you'd like to proceed.
Best regards,
Martin
Customer Support Team
Never order anything from this firm
Never order anything from this firm. We ordered 4 sconces and when we received them we realized that they were too small so contacted them to send them back. Despite numerous efforts to contact them they have yet to respond (3 weeks and counting). We're out over $800...
You have my response in your inbox along with the order number.
9. November 2025
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Hi Customer,
We’re very sorry to hear about your experience and completely understand how frustrating it must be to wait for a response while trying to return your order. We truly empathize with your situation and appreciate you taking the time to share your feedback.
To help us address this matter promptly and find a suitable solution, could you please provide your order number? This will allow us to follow up with you directly via email and ensure that your concerns are resolved as quickly as possible.
Please know that we take every customer concern seriously. Our goal is always to provide clear communication and support throughout the return process, and we regret that this was not your experience.
Thank you for your patience, and we look forward to the opportunity to make this right.
Warm regards,
The Vakker Lighting Team
Black Pipe Chandelier
Like many others, I read the bad reviews for this brand after I ordered the product. I was worried that it might be a scam. However, I stayed in touch with their customer service and was assured that the product was in transit. I did not mind the wait and understand that the international transit situation or customs can be uncertain. After the product arrived in the US, I received a fast delivery since I asked for it in email. It took 2 days to arrive after it passed customs. The chandelier was in a crate! It was very heavily packed, and everything was fine. I like the product so far. Will see how long it lasts and maybe post another review in future. If you expect a fast delivery, I do not recommend this brand. Buy it on sale when you have the patience to wait.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Hi Customer,
Thank you very much for sharing your experience and for your thoughtful review. We truly appreciate your patience and understanding regarding international shipping and customs, and we’re glad to hear that your chandelier arrived safely and in perfect condition.
We also appreciate your kind words about our customer service—we always strive to keep our customers informed and supported throughout the process. Your feedback regarding delivery times is valuable, and we will continue to look for ways to make the shipping experience smoother.
We hope you enjoy your chandelier for many years to come, and we look forward to welcoming you back to Vakker Lighting in the future.
Warm regards,
Vakkerlighting Team
DO NOT BUY ANYTHING FROM THIS…
DO NOT BUY ANYTHING FROM THIS COMPANY!!! It is a scam from China. They claim to have an office in Baltimore but Google says it is permanently closed. I ordered lights from them in mid September. They immediately charged my credit card. Then advised the lights were coming from China. Did not arrive for over two months. When I tried to return them they told me I had to return them to China. After a bunch of emails I got most but not all of my money back. They told me to keep the lights (which I no longer wanted). This is not a legitimate business!
28. November 2025
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Hi Customer ,
We’re very sorry to hear about your experience and completely understand how frustrating it must have been to wait for your order and manage the return process. We truly appreciate you sharing your feedback.
To help us assist you better and find a suitable solution, could you please provide your order number? This will allow us to follow up with you directly via email and ensure everything is resolved.
We’d also like to clarify that Vakker Lighting is a legitimate lighting company. Our Baltimore office address is valid, and we have warehouses around the world. Depending on the warehouse from which your order was shipped, returns need to be sent back to that specific location.
Regarding shipping, your order was placed using our standard shipping option, which is indicated at checkout. Standard shipping time is calculated from the date the package leaves the warehouse, and your order’s delivery time was within that expected range.
We sincerely hope to make this right for you and truly appreciate your patience and understanding. Please share your order number so we can assist you further.
Warm regards,
The Vakker Lighting Team
Verifiziert
This table lamp was easy to put…
This table lamp was easy to put together and adds a nice brightness to the room. We placed it on a table by the sofa, and it's perfect for that corner. Thanks, Vakkerlight!
10. November 2025
Slow shipping, faulty product, terrible service.
UPDATE: company insists they delivered in 4 weeks. They apparently start the shipping clock when the item reaches the US - the month it took to arrive from China doesn’t count! What a scam. After seeing my review they tried to bribe me to take it down - they initially offered a 15% discount as a token of appreciation but after I agreed to this said I’d need to remove the review first. Totally dishonest company. Looking into filing a criminal complaint.
Original review:
Shipping took FOREVER - fans were drop shipped from China and tools almost 2 months to arrive (EDIT: ordered 5-22, delivered 7-15 - their reply that it took 4 weeks is absolutely FALSE - it was 7+ weeks). Light disc on one fan died after one day. When I substituted the light disc from the second fan it works fine meaning the problem is clearly the first light disc (not a bulb - a plastic disc with LEDs in it). I wrote to customer service explaining this and they are repeatedly demanding pictures or a video to help them understand the problem. There is literally nothing a picture can help them understand about this that the words do not already explain - poor service seemingly intended to waste their customer’s time. Would never order from them again and absolutely do not recommend.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Dear Andrew,
First, we want to sincerely apologize for the frustration and inconvenience you experienced with your fan light. We completely understand how disappointing it can be when a product stops working shortly after installation, and we truly appreciate the time and effort you took to let us know about the issue.
Regarding the shipping time, we would like to kindly clarify that your order was placed with **standard shipping**, which, as noted on our checkout page, typically takes **4–6 weeks**. The shipping time is counted from the date the package leaves our warehouse. According to our records, your order was delivered in approximately **4 weeks**, which is within the standard shipping timeframe. We understand that this may have felt long, and we truly appreciate your patience.
About our request for photos, we are very sorry if it felt unnecessary or frustrating. Please know that we never intended to insult or disrespect you in any way. We usually ask for photos or videos to better understand the issue and to make sure we provide the **most accurate and fastest solution**. For example, sometimes a light may not turn on due to a loose connection, and photos help us confirm this. Additionally, visual evidence ensures that the replacement part we send is fully compatible with your specific unit, avoiding further delays.
We greatly appreciate your cooperation in providing the photos, as it allows us to resolve your issue as quickly as possible. Your replacement light has been processed, and we are committed to making sure it reaches you promptly.
Once again, we are truly sorry for the inconvenience and appreciate your understanding. Your feedback is very valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
Customer Service Team
Terrible
Terrible .
I wish had looked up these reviews before ordering it.
The company is in China and they ship out of China. The light bulb took 8 weeks to arrive. It was mentioned the light is warm. But that was a joke. It’s bright and blinding.
And if you want to return, they will charge you 80$ for the shipment.
What a sham
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Hi Customer ,
Thank you for taking the time to share your experience. We completely understand how frustrating it can be to wait longer than expected for a product, and we truly apologize for any inconvenience this has caused.
We would like to clarify that our shipping times are usually calculated from the moment the order is dispatched. While we always aim for fast delivery, international shipments can sometimes take longer due to customs or local courier procedures.
Please rest assured that we are a trustworthy and fully legitimate lighting company, and we would never intentionally mislead our customers. Regarding returns, if a product is in good condition, the return shipping is generally the responsibility of the customer. These costs are set by the local courier and can vary depending on the location, so unfortunately, we do not have control over them.
To better understand your situation and find the best way to assist you, could you kindly provide your order number? Once we have this information, we will review your order carefully and work with you to find a suitable solution.
We truly value your feedback and hope to make this right for you. Thank you for giving us the opportunity to assist.
Warm regards,
Customer Service Team
Verifiziert
It arrived safe and sound
It arrived safe and sound. I haven't put it together yet, but it looks simple enough. Thanks, Vakkerlight.
4. November 2025
Verifiziert
This table lamp is a bit smaller than I…
This table lamp is a bit smaller than I imagined, but it's perfect as a reading lamp by my chair. The quality feels great, like it will last a long time.
18. November 2025
Verifiziert
I'm redecorating my living room
I'm redecorating my living room, and this floor lamp is just the style I was looking for. Their service was great, too.
3. November 2025
I would give it less that one star
I would give it less that one star. DO NOT order from them. I looked up the company to make sure it was made in the US and saw that it was, but it isn't. The light we ordered came in a box at least 6 weeks from the order date. It wasn't put together, but a box of parts that we had to assemble. Save yourself trouble and order light fixtures elsewhere. There wasn't any instructions in the box of parts. I had to contact the company and that's when they sent a video link.
When you place the order, one expects a fixture ready to install, not a box of parts.
I stand by my review-it would be less than 1 star.
18. September 2025
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Hi Customer,
Thank you for sharing your feedback. We’re very sorry for any frustration caused by the assembly process and delivery time. We completely understand that receiving parts instead of a ready-to-install fixture can be unexpected.
We’d like to clarify a few points: our offices are in the U.S. and U.K., while our warehouse is in Asia. Most orders ship via ocean freight from Asia, which typically takes 4–6 weeks—this is clearly noted at checkout. We are an American company, but many of our lights and components are sourced from Asia to ensure high-quality materials while keeping our products affordable.
For larger or delicate fixtures, we ship them in parts to protect them during transit and reduce the risk of damage. We provide assembly instructions in the package and have sent video tutorials to help make assembly as smooth as possible.
We truly value your feedback and appreciate your patience. Our team is always working to improve the customer experience, and we hope to have the opportunity to provide you with a better experience in the future.
Thank you again for your understanding.
— The Vakkerlight Team
No actual returns, Unprofessional, Cheap product, huge carbon footprint
There actually is no hassle free return. This company effectively does not offer returns. When the light I ordered was too small for the space they told me I would have to pay to ship it back to Asia and they would offer a refund of 15%. Also- it was shipped from China and packed in styrofoam. No installation instructions. Bad experience from the moment I clicked "buy." These lights are not worth it.
30. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Hi Customer,
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced with your order. We completely understand how disappointing it can be when a purchase does not go as smoothly as expected, and we truly value your perspective.
Regarding your concerns:
Return policy: While our products themselves are fully functional, we understand that sometimes a return may be necessary. For international returns, customers are generally responsible for return shipping costs. If you do wish to return your order, we can provide you with a nearby return address to make the process as convenient as possible.
Installation instructions: We apologize if your package did not include installation instructions. We are improving our process to ensure that every order includes clear instructions. In the meantime, if you need a copy, please feel free to contact us via email, and we will provide the instructions promptly.
We genuinely hope this helps address your concerns. Our goal is always to ensure a smooth and positive experience for every customer, and your feedback helps us improve. Please do not hesitate to reach out if you need any further assistance—we are happy to help.
Thank you for giving us the opportunity to make this right.
Best regards,
Customer Service Team
Scam company
I ordered a light, they took my money and never sent anything. Their customer service was unreachable. I had to claim fraud on my credit card. BUYER BEWARE this has got to be a scam company.
22. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Dear Customer,
We are very sorry to hear about your experience and truly apologize for any frustration or inconvenience this has caused. We completely understand how upsetting it can be to place an order and not receive it as expected.
If you could kindly share your order number or any details related to your purchase, we would be happy to look into this for you and provide the tracking information.
Usually, we send a tracking number via email once an order is shipped to make sure our customers can follow their packages. If you did not receive this, we will make it a priority to check your order and get back to you with an update as soon as possible.
We sincerely appreciate your patience and the opportunity to make this right. Your trust is very important to us, and we want to ensure you are fully supported.
Warm regards,
Customer Service Team
Cheap garbage from China
Cheap garbage from China. Totally a scam site. I ordered blown glass wall lamps that took forever to get here with fake tracking information. When it finally came, the "glass" shades were cheap plastic that didn't look anything like glass and wasnt even see-through. I paid over a hundred dollars each and got something totally worthless and ugly. Can't return due to it coming from China.
11. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von vakkerlighting.com
Dear Melissa,
Thank you for bringing your experience to our attention. I am the administrator here at Vakkerlight, and I sincerely regret that your purchase has led to such frustration. We take your feedback very seriously, especially your concerns about the product material and the claim of a scam. We want to address these points directly and transparently.
We are not a scam site. We are a dedicated retailer sourcing unique, designer-inspired lighting. We stand by our products and our commitment to customer satisfaction. We want to solve this for you immediately.
To conduct an immediate internal investigation and confirm the exact materials of the fixture you received, and to move forward with a suitable resolution (which could include a full refund or a replacement), we urgently need your order number.
Please reply to this message with your Order Number (or the name/email used for the purchase). Once we have this information, we can analyze the exact product you received and offer you a solution based on the actual situation, whether that is a material error or a logistics failure.
We assure you, the international origin of our items does not prevent a return or refund when an item is defective or incorrectly described. We will honor a clear path to resolution for you.
We look forward to hearing from you soon so we can correct this experience.
Sincerely,
Vakkerlight Administrator
This is a scam company. Do not buy!!!
The lamp took over the quoted 5-6 weeks to arrive. I paid the extra $10 dollars for the "Order Armor" which promised ease of refund and protection if the product was faulty. The lamp cost $145 dollars but upon unpacking, I found that it was a very very cheap, low quality lamp. The seams did not line up on the canvas lamp shade, the glue job was terrible, and the metal piece which attached to the wall had loose wiring. I love lamps and buy and rewire them all the time but in my experience, this was a shoddy product that would cost maybe 15-30 dollars in another store (Target, etc.). I immediately requested a return/refund from their info@vakkerlight customer email address. I'm now on my third email from them where they refuse to accept the return and they're offering me first 10%, then 20%, then 25% of my refund despite the fact that I purchased an Order Armor protection for an extra $10 dollars. I'm going to continue writing honest reviews of my terrible experience with this company on social media and other review sites because consumers should know what they're getting into.
5. Oktober 2025
Bewertung ohne vorherige Einladung
Unable to return a chandelier that was never used or removed from its box
I purchased a chandelier for my kitchen, however, after the cabinets were installed, my contractor and I realized that the light is too large and cannot go in the location that I originally wanted to put it. It was never installed or taken out of the box. I want to return it, but they refuse to tell me the cost to return it. Instead they want to offer me 10% to keep it or find another light and pay for its shipping. So, options are buy their product and keep it regardless or give them more money for them to send you another of their products. Feels like a scam. I would avoid buying anything from this company.
1. Oktober 2025
Bewertung ohne vorherige Einladung
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