Louise emde

Dear Ms. Louise,

Thank you for taking the time to share your experience with us.

At Kiwi.com we enable customers to choose a combination of independent flights in an onward journey, each of those flights can be operated by an independent carrier. This helps us find flights for our customers at a cheaper price. The operations within the travel industry keep on changing constantly and the differences may occur even in a matter of minutes for example in time or schedules of flight.

Please be informed depending on the sistuion we have provied you with an option alternatives and assisted refund options, on your, Kiwi.com Manage My Booking page. Going forward, you choose the assisted refund option, and we apply for a refund with the airlines on your behalf, whatever amount we get from them we refund you the same amount. We had already your option for a refund in the form of kiwi.com credits and the orginal payment method.

Moreover, we have refunded you the amount that we received from the airline, and I am sorry to know that you found the Kiwi.com website complicated to use. Also, we always update our website and are trying to improve the interface, so it can be easier for our passengers to operate it smoothly.

As you had not selected the option automatically system refunded you the amount in Kiwi. Credits. Later you contacted us as you were not happy with the refund form and we have already a finance team to refund back to the orginal payment and proof has been sent.

Additionally, I have provided you with a detailed explanation via email. Should you have any further concerns, feel free to reach out by replying to that email.


Kind Regards,
Maryanna.
Customer Advocacy Team.



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Hej Louise

Mange tak for din anmeldelse.

Det er så fedt at hører at du har været tilfreds med vores levering af din pakke.

Forhåbentlig vil din gode oplevelse medfører langt flere succesfulde leveringer i fremtiden.

Jeg ønsker dig en god dag!

Venlig hilsen
Kasper / Bring Danmark

Hej Louise!

Tusind tak for den flotte anmeldelse af os, vi er rigtig glade for at du har valgt at anmelde os herinde, og at du er tilfreds med både sofaen og servicen :-)

Vi ønsker dig en god dag!

De bedste hilsner, Louise

Mange tak for din anmeldelse og alle de flotte stjerner på glædelig gensyn :0) Laila

Det glæder mig at høre at du blev glad for din bestilling og den kom hurtigt frem
Tak for alle de fine stjerner
På glædelig gensyn
Laila