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Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
I ordered a 10 x 20 tent with sides. When it arrived, the boxes were all ripped up and re-taped - probably by the shipping company. I set the tent up to ensure that all of the parts were there. Unfor... Mehr ansehen
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Unit was missing several pieces(all of the base rails along the entire bottom perimeter were missing and two of the top pieces that make up the roof was the wrong size without the holes to accommo... Mehr ansehen
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The packaging was no good. Missing nuts a few bolts missing. It comes in 6 different packages all different times. The directions are in a completely different language. Other than directions packagi... Mehr ansehen
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The tent quality is great. I was surprised it didn't come with any tie downs other then a basic rope. I am glad I ordered a tie down kit but it should be included or noted that it is not included.... Mehr ansehen
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Vom Unternehmen geschrieben
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436 E 36th Street, 28205, Charlotte, Vereinigte Staaten
3,9
74 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Customer service from their team is off the charts
I ordered a 10 x 20 tent with sides. When it arrived, the boxes were all ripped up and re-taped - probably by the shipping company. I set the tent up to ensure that all of the parts were there. Unfortunately, 2 poles were missing and a 3rd was damaged. I immediately contacted Alltents by email and included pictures with an explanation. They verified what was missing and sent out the missing poles and replaced the damaged pole. I received them in time for the event for which I had ordered the tent. Thank you!
Antwort von Alltents
We appreciate you taking the time to share your experience. We are glad we could resolve the issue with the damaged and missing poles and get the replacements to you in time for your event. Thank you!
Very fast and straightforward customer service. Helped me find the right party tent for our celebration.
Antwort von Alltents
We're happy to hear that our customer service was fast and straightforward! We are so glad we could help you find the perfect party tent for your celebration.
Excellent order processing and rapid delivery with exceptional communication at all phases
Antwort von Alltents
We're happy to hear that you found our order processing excellent and that the carrier delivered quickly. We appreciate your kind words regarding our communication. Thanks!
Antwort von Alltents
We're happy to hear that you had a great experience! We appreciate your kind words regarding our fast delivery and customer service. Thanks!
Amazing customer service and great product quality
Antwort von Alltents
We appreciate your positive feedback and are happy to hear that you enjoyed our product quality and customer service.
The tent quality is great. I was surprised it didn't come with any tie downs other then a basic rope. I am glad I ordered a tie down kit but it should be included or noted that it is not included.
Lastly, the instructions aren't great. Just using pictures doesn't always to justice on assembly.
Antwort von Alltents
We appreciate your feedback on the tent's quality. We're sorry the tie-downs weren't included and for the instruction clarity. We'll review the product description for tie-down inclusion and improve the assembly instructions. Thanks for bringing this to our attention.
The tent is high quality and wonderful. The shipping is fast. I would buy from again!
Antwort von Alltents
We're happy to hear that you find the tent high quality and wonderful! We appreciate your positive feedback and are glad the shipping was fast.
The order came pretty fast, but the boxes were quite tore up especially the last box. I've waited to do the review, because I just KNEW something was missing as both ends of the box were ripped open. We are missing 2 Item No. 30081. Our event is in 3 days and the forecast is rain, which is why we bought the tent. You can imagine how I'm feeling right now.
Antwort von Alltents
We're very sorry the order arrived damaged and you're missing items, especially with your event so close. We know how frustrating that must be. We'll look into what happened with shipping to prevent this in the future. Thanks for letting us know.
I always bought tents that are quick set ups. Always had to worry about the wind and rain. But I chose to pay more for your tent this year and will never go back to the others.
Antwort von Alltents
We're happy to hear that our tent exceeded your expectations regarding wind and rain! We appreciate you sharing your experience and are glad you are satisfied with your purchase. Thanks for the feedback!
Antwort von Alltents
We're happy to hear that our products and service exceeded your expectations! We appreciate you sharing your experience and are glad you are satisfied with your purchase. Thanks for the feedback!
Ordering was fast and easy but only part of my order was delivered. A few emails and calls got it back on track. Still waiting for the rest of the product but it's supposed to arrive tomorrow.
Antwort von Alltents
We appreciate you sharing your ordering experience. We're sorry to hear that your order wasn't delivered completely and that resolving it took some effort. We're glad our team got it back on track and hope the rest arrives tomorrow as expected.
The worst ever! The products are low in quality, product damaged in shipping and the customer service ignored emails and phone calls.
Antwort von Alltents
We regret that the products were low quality and damaged. We are sorry that our customer service team did not respond promptly. We'll investigate this issue.
The packaging was no good. Missing nuts a few bolts missing. It comes in 6 different packages all different times. The directions are in a completely different language. Other than directions packaging and missing some hardware. In the end I'm happy with my shelter it's strong and quality of the product is nice.
Antwort von Alltents
We appreciate you bringing these issues to our attention. We're sorry the packaging was inadequate, hardware was missing, and the instructions were unclear. We'll review our processes to improve the delivery and documentation. We're glad you're ultimately happy with the shelter's strength and quality.
Though it's early days the pop up tent seems well made and as advertise. A question was quickly and informatively answered via email. No complaints
Antwort von Alltents
We're happy to hear that the pop-up tent seems well-made and as advertised. We're also glad our email response was helpful and informative. Thank you for your positive feedback!
It appears the people who are responsible are not. I have been waiting for my parts for completion since July 12 orders date. Not completed thus far. Lots of promises but no results.
Seem very poor management.
Antwort von Alltents
We regret to hear about the delay with your order since July. We appreciate you bringing this to our attention. We'll look into the matter to see how we can prevent similar issues in the future.
Tent was advertised durable yet light weight only gripe was that I wish it came with a carrying case other than that it was great purchase
Antwort von Alltents
We're happy to hear that you found the tent durable and lightweight! We appreciate your feedback regarding the carrying case, and we'll consider it for future improvements.
Super Quick Delivery, Customer service was there to quickly help answer my question, easy to assemble.
Antwort von Alltents
We're happy to hear that you received your order quickly and found our customer service helpful! We appreciate your feedback regarding the easy assembly. Thanks!
I recently purchased an event tent for my wedding fits about 50 to 90 people. Couldn’t be happier. Quality was great and the assembly process was straightforward. Customer service was 10 out of 10, they helped me through every step of the way. I’ll definitely be using these guys for my next event.
Antwort von Alltents
We're happy to hear that the event tent met your needs for your wedding! We're glad the quality and assembly process were great, and that our customer service was helpful. Thank you for your positive feedback; we appreciate it.
Antwort von Alltents
We're happy to hear that you had a great experience with our fast shipping and easy transaction. Thank you for your positive feedback!
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