Antwort von Get A Drip Shop

Vor 14 Stunden

Hello Kim,

Thank you for your feedback. We are sorry to hear about your experience and appreciate you bringing this to our attention.

We are unable to locate your details from this review. Please could you provide your order number so we can investigate this further?

Kind regards,
The Get A Drip Shop Team

Antwort von Get A Drip Shop

Vor 2 Tagen

Hello Kinga,

We’re sorry to hear you’re unhappy with the outcome and appreciate how frustrating this situation feels.

To clarify, your subscription was cancelled after the medication had already been clinically approved and dispensed by the pharmacy. As this is a prescription-only medicine, once it has been issued and dispatched it cannot be returned to stock or refunded, even if delivery is refused or the parcel is returned to sender. This is due to UK medicines regulations and patient safety requirements, which we did explain at the time.

Unfortunately, prescription medications cannot be re-used or re-sold once they have left the pharmacy’s control, regardless of whether they are opened or accepted.

We understand this is disappointing, but this policy is in place to ensure clinical safety and regulatory compliance.

Kind regards,
The Get A Drip Shop Team

Antwort von Get A Drip Shop

Aktualisiert vor 1 Tag

Hello Amy,

We’re really sorry to read about your experience and understand your concern, especially as this involves temperature-sensitive medication.

EDIT: Thank you for your order number. I can see that you have already been in contact with our team, who issued you a refund whilst your DPD investigation is ongoing.

We’d like to reassure you that we are a legitimate UK-based provider working with a licensed pharmacy and regulated delivery partners. However, we’re unable to locate your case from this review alone, as no order details have been included.

To investigate properly, please update your review with your order number or submit a support ticket with your full details so we can trace the shipment, review the tracking history, and address the delivery issue without further delay.

If there has been a courier delay, this will be reviewed in line with our cold-chain and delivery policies to ensure the appropriate resolution is provided.

We’re keen to resolve this for you as quickly as possible.

Kind regards,
The Get A Drip Shop Team

Antwort von Get A Drip Shop

Vor 7 Tagen

Hello Geri,

Thank you for your feedback, and we’re sorry the upload process felt cumbersome — we understand that can be frustrating. We’re glad to hear things improved once that part was resolved.

Just to clarify, our customer support team is available seven days a week via email, although our phone lines operate Monday to Friday.

We appreciate you sharing your experience as it helps us keep improving the journey.

Kind regards,
The Get A Drip Team

Antwort von Get A Drip Shop

Vor 7 Tagen

Hello Guisela,

We’re sorry to hear you felt the process took longer than expected and that communication didn’t meet your expectations. We understand how important timely updates are, especially when waiting for treatment.

We’re always working to improve response times and the overall customer journey, and feedback like this helps us identify where we can do better. If there’s anything specific about your experience you’d still like us to review, please do reach out to our support team so we can look into it properly.

Kind regards,
The Get A Drip Team

Antwort von Get A Drip Shop

Vor 4 Tagen

Hello Christina,

Thank you for sharing this — and well done for noticing the changes in your appetite, that’s an important step. It’s common for eating patterns to take a little time to adjust, especially in the early stages, and things like “picking” or snacking between meals can still happen while your body settles.

Focusing on balanced meals with enough protein and fibre, staying hydrated, and planning small structured snacks can sometimes help manage this feeling. If you feel you’re struggling, it may be helpful to reach out to the clinical team so they can review how things are going and provide personalised guidance.

We’re here to support you — please don’t hesitate to get in touch if you’d like us to arrange that.

Kind regards,
The Get A Drip Team