WestJet Bewertungen 352

I used to really like Westjet. Their credit card was good with points and the companion ticket was worth while. Now it had gone to crap. Our flight in August of last year didn't go and we had to stay in Calgary. No compensation except hotel and food. We lost money with hotel etc. On a flight right now to Liberia Costa Rica and it's horrible....6.5 hour flight and seats don't recline, and it's an overnighter!!!! No sleep tonight. Also no food on a flight this long!!! I'll be switching to another credit card as westjet had lost its way!!! They are definitely using the swoop planes for these longer flights and charging premium process

Terrible customer service and zero positive interactions.

They are my last choice as an airline and I travel monthly with business 8 months out of the year in Canada.

Even as a Platinum level client the support from WestJet is useless. They are non responsive, provide minimal solutions, and simply don't care about rebuilding customer base and relationships.

If possible choose Air Canada.

The flight attendants were legitimately SO rude, and for no reason. I purchased a prosecco with my food the first time the drink cart came around, and at that time I asked them if I could actually claim it later as I wanted to eat first, it was just more convenient to pay for them both at once. They said sure, no problem. I ate and napped and woke up wanting my drink, so I walked to the back with my little voucher to ask for it. They were like, you were supposed to get that during the second drink service. And I was like, sorry I ended up napping, I was hoping I could grab it now, and they were like, we're busy, you'll have to wait till we come back again. It's like...I was standing there, I can literally see the drink, but you're too busy to pass it to me? They were just so glum and miserable the whole time, and it was on a flight to Mexico where everyone is chill and in a good mood waiting to go on vacation. And like I get that they are having labour disputes with WestJet, but it's like, everyone on this plane works and puts up with their own BS, and we have scrapped together money to get away for a week, and then to just be met with such unnecessarily sour energy was such a bummer. I feel like professionalism in customer service is dead.

I put a 1 star but I would rate ir at a -5 star - paid extra for extra legroom seats and they gave them to someone else - they said they will reimburse us but why couldn't they reimburse the other people and let us have our seats? First time ever flying woth weetjet and I promise you it is the last time! Airport hostesses dont give a crap - sorry there is nothing we can do!!!!!!!! Customer service- absolutely non existent

WestJet used to be one of the best airlines. Now It's one of the worst! They changed our prepaid seat selections without notice, ruining our seat selections. As a family of 5, 4 adults and a 3 year old child, we booked our Feb. trip through SunWing last August and prepaid for seat selection. On the first day selection was available we booked the front row seats, 1A, 1B, 1D, 1E, and 1F, We wanted to be together as close to the front of the aircraft as possible.

Everything was fine until we went to check in the day before the flight. We found that the aircraft type had changed, our seat selections had been negated and we were moved far back in the airplane. As a result, I changed seat selection, paying extra for seats in an emergency row. The only problem was that they wouldn't allow our 3 year old to be seated there. So our boarding passes now show have 4 adults seated in emergency row 13 and our three year old seated by herself in row 26.

There is nothing we can do but wait until tomorrow morning at the airport for WestJet to sort it out.

The fact that WestJet can arbitrarily change our prepaid seat selections without consultation or notification is unforgivable, and shows that they don't care a whit about their passengers' preferences. All they care about is maximizing bums in seats. It seems that, as passengers, have no recourse.

Minus 5!

WestJet is the worst airline. ever.
I made a booking yesterday but found that my circumstances had changed this morning.
Their website is abominable but I
managed to find a way to cancel my booking today and found to my shock that they will not refund my fare. Not some of it. all of it! Some nonsense about a Travel Bank. I am a senior with a disability. You can't speak to someone directly, you have to use chat. I hate chat.
Chat is what businesses use to hide behind.
Those robots treat people very badly.

They stick to their policy of no refund even when you have a valid case. As far as I'm concerned, they are thieves. They stole my money. Did I mention I was a senior. .. yes.. I was treated like dirt. Do they actually think seniors are going to remember that their money is in THEIR BANK, not our banks. They stole 516.00 from me. This is a *fraud and should be illegal.
I don't care what their "policy" is, it isn't right.
It's fraud because it means I have to fly with them to use my money. What happens when the elderly and disabled are never able to fly again. After 12 months they keep your money! gone!
Despicable.

I see here on Trustpilot that there are many complaints. Westjet doesn't care, I guess they are simply stealing enough money to keep from going bankrupt.

I wish I had looked at Trustpilot before I booked WestJet.

Please people, *do not fly with WestJet*.

Trying to check in was beyond a hassle, the check in computer did not work and wouldn’t allow us to pay for our luggage. Originally it said 50$ per person for a bag but when we finally got to the desk to try and pay it was 60$ a person? Almost no help checking in, once on the plane, our seats were filthy, garbage stuffed in the ceiling? Stains and grease just gross. But the coffee was good that is there one star.

Wj 433 cabin staff were Very rude.
Due to connecting flights we almost missed our flight. When we got there we were rudy told we had to sit by the rear by the toilet even though we had booked front seats. There were alot of empty seats up front and the back was very crowded.

I am extremely disappointed with my recent experience with WestJet Vacations. I booked a vacation package that was advertised as “All-inclusive: Included”, but after purchase, my invoice showed room-only. Despite providing screenshots showing the advertised all-inclusive plan, I was repeatedly told it was not available.

Rather than correcting the mistake, the WestJet agent cancelled my booking without offering a fair solution or meaningful alternatives. This left me without a trip, facing increased costs to rebook, and dealing with unnecessary stress.

As a long-time customer, I expected better communication, accountability, and support. This experience has caused significant frustration and damaged my trust in WestJet Vacations.

I hope WestJet addresses this issue and takes steps to improve their customer care and accuracy in advertising. I want WestJet to reach out to me to make this better. As what was advertised on their site was misrepresentation. We have officially logged formal complaints with WestJet, ad complaints, and false or misleading representations and deceptive marketing practices through the government of Canada.

They gave someone else our seats and did not tell us, spent 3.5 hours on phone to realize what they did, good thing I tried checking in 34 hours before our flight, because they moved us to the following day, glad I did not drive that far to airport for nothing, that would have been even worse. then the following day, tried to check in and they tried to charge me for 3 checked bags, when it was suppose to be free, spent another 2.5 hours on phone to correct my checked bag issue. Because they did not notify me of the changes, I was not able to get a rebate and change my parking situation, so that's another $30 I lost, then wasted another half hour at parking because the ticket did not match the times I originally paid for, 6.5 hours of my life I will never get back, they offered me no reimbursement at all for the day that we lost, our flight was not canceled they just put us on a flight the next day instead without even telling us, like I said good thing I checked in online and not at the airport. and let's not even talk about the huge argument I had with my wife about them screwing our vacation up.

Before boarding, an announcement was made asking passengers to check carry-on baggage due to limited overhead bin space. We had already checked our luggage (that was carry-on on the way to our holiday) and even offered to check my husband’s suit bag. I did carry on my motorcycle helmet and armoured jacket, didn’t have a way to check them.

Once seated, a flight attendant handed me my motorcycle helmet and armored jacket from the overhead and instructed me to place them under the seat. However, I already had a small duty-free bag there from in flight from layover purchase. She then pointed to the feet of the passenger in front of me and said, “Put it there.” I was shocked. That passenger already had her own jacket under the seat, and it felt completely inappropriate to be told to crowd another passenger with my belongings.

When I questioned this, the attendant was dismissive and rude, repeating that the helmet and jacket were considered a “personal item.” The reality is that a hard motorcycle helmet and armored jacket do not compress like a coat or backpack. I ended up having to cross my legs for the entire flight because nothing fit properly under the seat it sat in my foot space - free to bounce around during turbulence and was almost through the whole flight. I didn’t even have a regular coat with me—just safety gear.

What made this more frustrating is that crew members later walked past, clearly seeing the situation and the items that supposedly had to be under the seat, and no effort was made to resolve it, causing a safety issue.

Thankfully, this flight was just over an hour. After spending more than 22 hours flying with Korean Air—where service and consideration were excellent—the contrast was stark. This experience was disappointing and uncomfortable, and the lack of professionalism from the attendant made it worse.

I recently travelled from Edmonton, Alberta Canada to Phoenix Arizona, US. I was charged for the personal bag. I was able to fit the bag inside the personal bag measurement space area. However, a little handle on top of the bag was popping out. I was charged for $115.00 for this little handle. Contacted the customer support and central baggage services. Didn't get a reply for a month and then they just straight up told me no refund will be provided.
Save yourself from these scammers and travel via a different airline.

So I booked a trip for 2 from Ottawa to Edmonton Jan 2026, the flight there and return both had a stop in Calgary. Our actual destination was Red Deer. So we flew out to Calgary no issues. We then realized how much lost time we would have flying to Edmonton only to drive down to Red Deer, so we switched our rental car from Edmonton to Calgary and got in and went to Red Deer, we did not use our tickets to Edmonton or return Edmonton to Calgary. We enjoy our vacation and head to the airport in Calgary to return home with the tickets I have already purchased and paid for, I can not sign in online do I go to the counter with the email from kiwi telling me they have everything in order. They checked us in and printed our boarding passes. We go to the gate, we are row 9 so near the last to board and they scan the boarding pass and tell me our tickets are no good and we need to purchase new tickets quickly or we will not get on the plane, so after much argument and explaining that if there was an issue it should have been stated 2.5hrs previously when they printed our tickets and checked us in, not when we are standing at the gate. They preceded to get very ignorant so I return the favor. In the end the plane was held up because of this, it made us look terrible and caused much un-needed stress at the end of what was supposed to be a relaxing vacation. They say that because we didn't use our other tickets our final tickets were cancelled "and they did us a favor" by letting us board. I believe Visa would see that differently as a service was paid for and not granted. Never EVER use this company.

This has been by far the WORST experience in my life. I have traveled hundreds of times in my life. I told myself,let me try Westjet. I had a flight from Aruba to Toronto, then Toronto to Montreal on the 27 of January 2026. All of the trip started with us getting our flight delayed for 1h30 min. Reason that they gave was Crew shortage. We had to run through the Toronto airport like headless chickens because we only had 30 min connection due to the delayed. ( if you think your flight will not be delayed, TRUST ME IT WILL BE DELAYED. YOU WILL RUN FOR YOUR LIFE) by the grace of the all mighty, we made our flight and thought the trouble was over. Little did we know our night was only starting. We get to the Montreal airport. We go to the baggage pickup. Keep in mind, we are very patient individuals, ALL passengers in the plane waited, waited, waited, WAITED for ANY baggage to arrive.NOTHING arrived for 2 and a half Hours. NOTHING. All passenger got frustrated. ( If you tell yourself a that it’s Montreal’s airport fault. IT IS NOT. WestJet is responsible for the baggage’s. I informed myself about it with the airport ) After waiting what felt a lifetime, We finally got our luggage’s. Moral of the story, I will NEVER EVER fly with WestJet again. If this airline offers my a free flight, I WILL NOT TAKE IT. I would rather WALK there. PLEASE DO NOT BOOK WITH THEM. SAVE YOURSELF THE TROUBLE. PLEASE

our flight was delayed by 10hrs, first they sent us a text and telling us it would be delayed but to be at the airport for original time just incase they find a crew and plane. when we got the airport it was back to original time. by the time we got through security it was changed again. they change it over 4 times and we couldn't talk to anyone at the airport they had no rep. They offered food vouchers that didn't work . All other @WesJet flights where on time we had the earlies flight and it was delayed by 10hrs. when we got to Mexico and went to get our luggage they weren't on the turn belt everyone on our flight got there's and we couldn't find ours. finally we looked at some that was sitting near the concierge and they came on the flight before ours. When i filled the forms for compensation and this what they said. upon review of your reservation we are unable to approve the claim. as the most significant reason for flight interruption was due to crew availability . I couldn't believe that, doesn't not having a crew and plane more in your control than anything else. I sent an email detailing everything we went through and i still haven't heard from them. My next step is to call our local news, because sitting at an airport for over 12hrs we both got sick and that effected our vacation.

My experience with Westjet has a tendency to cancel a flight after you booked. They move you to an available alternative that may not work for your schedule. When you reschedule that leg of the flight to one that works for your schedule you will end up having to pay more. I believe it is their strategy (ie scam) to get more $ out of you. They get you by thinking you are booking a budget friendly airline then make you spend more. This scam combined with ultrabasic and crowded seating means I will book with aircanada going forward.

Tried calling WestJet customer service at least 5 times before I was even given the option to wait on hold. 3 hours and 5 minutes later, my only request was that a checked bag could be switched from my mom's name into my dad's name due to my mom suddenly no longer being able to fly home due to a severe injury which she had to have emergency surgery for. The customer service rep said it could be done, took all my info and my parents info (I'm the one who booked flights for them and paid) and then made me hold for 10 minutes. She came back on and then she hung up on me as I was answering her question about what my name was. So then I called back and sat on hold another 3 hours 30 minutes because of course there's no way they would open a ticket (she didn't even get my phone number) to insure if you get disconnected there's a way to resume receiving help. Once the 2nd customer service rep took my call, she had no idea what I was trying to do and when she finally got the idea of what I was trying to accomplish, she said I would have to wait another 50-55 minutes and wasn't even sure if that was a possibility to help me. I might never purchase through WestJet again. This experience wasted so much of my time. I had even gone directly into the airport before the flight to try to work this out and they say their hands are tied and I would have to call customer service. So basically, WestJet has zero customer service. What a joke. This combined with the unreasonable seating/carry on baggage limitations is enough to turn me off of West Jet altogether. Shame on you WestJet.

My wife and I took a flight from Montreal to Calgary and as soon as we boarded the plane our interaction with the crew was terrible. No smiles, no "welcome onboard" and when I placed my large backpack in the overhead bin, the flight attendant told me to put it under my seat. I told him that the back was took big and he then rolled his eyes and left. This was not a full flight and Westjet already has no screens, no meal, no outlets and almost no leg room. Having some space to put your legs under the seat in front of you is the only way to have a minimal level of comfort. I am 5'9 and my knees were touching the seat in front of me.
If you can fly with any other airline, do it.

Slow, late, not organized. Just terrible.

I took Wes yet when I flew to BC a couple of years ago and I paid for a high-speed internet which was around $30 and it didn't work at all it was so slow that it was basically useless the flight attendant was really nice but kept giving me unhelpful advice is such as not watching Netflix and doing other things at the same time it seems that she wasn't listening to me when I was saying that nothing was loading at all I basically paid for nothing I did complain to West yet by email and they offered me a $20 voucher on my next flight with WestJet that must be redeemed within the next 2 years can't you guys just refund me $20 pathetic