I ordered an 8ft Makita saw track. It arrived about five days after I placed the order and the packaging was the best I've ever seen. Items like this bought from other vendors would usually arrive in... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I ordered an item on November 3, 2025. On December 10, 2025 I sent an email asking for an update on when the item would arrive. NOTHING!!! Very frustrated and angry.
Verifiziert
You ultimately told me the product I ordered was out of stock. I looked at numerous websites and many of them stated they could not obtain the product. Since the item appeared on your website, I belie... Mehr ansehen
Unternehmen hat geantwortet
Verifiziert
Ordered nearly 3 weeks ago, 5 days ago I receive an email that part of my ordered shipped. I contacted them a week ago for an order update via their website, never heard anything back. ** I did f... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Toolmarts Inc., established in 1986, is your go-to online destination for top-quality tools at unbeatable prices. Offering a vast selection of power tools, pneumatic tools, woodworking machinery, home improvement products, precision tools, work and safety gear, and more, Toolmarts ensures you get the best value for your money. With trusted brands like JET, Delta, Skil, Bosch, Dremel, Makita, Milwaukee, DeWalt, Hitachi, and Stabila, you can count on premium products at competitive prices. What sets Toolmarts apart is not only the exceptional value but also their commitment to providing the best shipping rates. They offer affordable shipping charges, ensuring that your purchases arrive quickly without breaking the bank. Additionally, Toolmarts Inc. prides itself on outstanding customer support. Their helpful and knowledgeable team is always ready to assist, making your shopping experience smooth and hassle-free. Whether you have questions about a product, need assistance with an order, or just want some expert advice, their customer service team is there to help every step of the way. For great prices, fantastic shipping deals, and exceptional customer support, Toolmarts Inc. is the ultimate choice for all your tool and equipment needs.
Kontaktinformationen
2117 INDUSTRIAL CT, 92081-7957, VISTA, Vereinigte Staaten
- (888) 722 8299
- [email protected]
- www.toolmarts.com
3,0
Akzeptabel
178 Bewertungen
Hat 55 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
No Response
I ordered an item on November 3, 2025. On December 10, 2025 I sent an email asking for an update on when the item would arrive.
NOTHING!!!
Very frustrated and angry.
3. November 2025
Bewertung ohne vorherige Einladung
Verifiziert
Inconsistent Pricing and Poor Shipping Updates
They do not update the shipping information, and on top of that, they changed the price that was displayed online, so I had to pay the difference separately
2. September 2025
Verifiziert
They sell things that they say in stock…
They sell things that they say in stock but are not in stock. Reputable companies will say "not in stock" But you are fooled and then you wait for over 2 months. If you don't have something to sell, be truthful. Don't take people's money today and hope one day in the future you might get it.
13. Mai 2025
Verifiziert
Transaction good,product bad
Transaction was good. Especially the value but the screw tips I purchased were garbage. They snapped in 2 after driving in 3 screws. Won’t buy again
9. Mai 2025
Verifiziert
Antwort von Toolmarts.com
Hi Alfredo,
Thank you for taking the time to leave us such a wonderful review. We’re so glad everything met your expectations!
Regards,
Geff
Toolmarts Customer Care
Verifiziert
Capacitor to fix my air compressor.
The capacitor was priced fairly and shipped quickly. After installing, my old compressor is working again. Happy customer!
7. Mai 2025
Antwort von Toolmarts.com
Hi William,
We truly appreciate your positive feedback! It means a lot to our team and keeps us motivated to deliver the best service possible.
Regards,
Geff
Toolmarts Customer Care
Verifiziert
It took awhile to get
It took awhile to get, but I’m happy it arrived and will use it soon.
5. Mai 2025
Antwort von Toolmarts.com
Hi Shannon,
Thank you for choosing Toolmarts. It's always our goal to provide the best products and service, and it's great to hear we met your expectations.
Best regards,
Geff
Toolmarts Customer Care
Verifiziert
I ordered a part
I ordered a part. Paid for same. Waited for 10 to 12 days hearing nothing. Then received an e mail that informed me my order had been canceled. That wont happen again because i will not be doing business with you again.
2. Mai 2025
Antwort von Toolmarts.com
Hi Tom,
I sincerely apologize for the experience you had with your recent order. The part you ordered was unfortunately out of stock, and in an effort not to hold onto your money unnecessarily, the order was canceled, and an immediate refund was processed.
That said, we fully acknowledge that this should have been communicated to you earlier and in a much better way. Please know that while it is our standard practice to inform customers of cancellations, in this case, our shipping department canceled the order directly after checking the stock, and an automated cancellation email was triggered. Unfortunately, our customer support team was not notified, which is why you didn’t receive a proper explanation or follow-up from us.
As soon as we came across your review and investigated the situation, we tried reaching out to you via phone multiple times to personally apologize, but were unable to connect.
This was a clear lapse in internal communication, and we’re genuinely sorry for the inconvenience it caused you. We’re taking steps to ensure this doesn't happen again.
We kindly ask, if you feel this explanation is fair and the situation was a one-time oversight, that you consider revising your review. Regardless of your decision, we truly appreciate your feedback and patience.
Warm regards,
Geff
Toolmarts Customer Care
Verifiziert
Antwort von Toolmarts.com
Hi Robert,
Thank you for taking the time to leave us such a wonderful review. We’re so glad everything met your expectations!
Regards,
Geff
Toolmarts Customer Care
Verifiziert
They are the only ones who had the…
They are the only ones who had the switch I needed for my delta mortising machin
11. Mai 2025
Antwort von Toolmarts.com
Hi Robert,
We’re glad to know you’re satisfied with your order. Your support helps us grow and continue to offer top-quality tools and customer care.
Best Regards,
Geff
Toolmarts Customer Care
Verifiziert
Fast shipping
I couldn't find this part anywhere. Toolmart had it for relatively cheap, and shipped it out quickly.
25. Februar 2025
Antwort von Toolmarts.com
Hi Ashton,
Thank you for taking the time to leave us such a wonderful review. We’re so glad everything met your expectations!
Regards,
Geff
Toolmarts Customer Care
Verifiziert
Very bad communication and slow shipping
My product still has not shipped it is April 21st and the order was placed on April 4th. Their communication is very pool. I have had to ask for several updates.
4. April 2025
Antwort von Toolmarts.com
Hi Michael,
Your order has been successfully delivered. The item you purchased was a made-to-order product that needed to be sourced and shipped directly from the manufacturer. As mentioned on our website and in your order confirmation email, our standard lead time for such items is 7–10 business days.
Due to an unexpected delay at the manufacturer’s end, your order was shipped about 2 business days later than anticipated. However, we made sure to keep you informed throughout the process and promptly provided tracking details as soon as your order was dispatched.
Given the circumstances and the level of service provided from the time of shipment to delivery, we kindly request that you consider revising your review to reflect your full experience.
We truly appreciate your understanding and support.
Regards,
Geff
Toolmarts Customer Care
Verifiziert
Antwort von Toolmarts.com
Hi Joel,
We truly appreciate your positive feedback! It means a lot to our team and keeps us motivated to deliver the best service possible.
Regards,
Geff
Toolmarts Customer Care
Verifiziert
Antwort von Toolmarts.com
Hi Oumar,
Thank you for taking the time to leave us such a wonderful review. We’re so glad everything met your expectations!
Regards,
Geff
Toolmarts Customer Care
Verifiziert
You ultimately told me the product I…
You ultimately told me the product I ordered was out of stock. I looked at numerous websites and many of them stated they could not obtain the product. Since the item appeared on your website, I believed you had the product in stock and therefore I ordered it from you. I would have appreciated that you would have removed the item from you inventory before I placed my order. It was not until I requested an update that you informed me of the situation. I did appreciate you responding and crediting my account fairly timely.
3. April 2025
Antwort von Toolmarts.com
Hi JD,
The item you ordered is a special non-inventory product that had to be sourced directly from the manufacturer. As soon as we were informed of its discontinuation, we promptly notified you and processed a full refund for your purchase.
We’ll make sure to update the product listing to reflect the most accurate information moving forward.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
Regards,
Geff
Toolmarts Customer Care
Verifiziert
No tracking numbers were sent
No tracking numbers were sent. At this time I have no indication if the product has even been shipped.
27. März 2025
Antwort von Toolmarts.com
Hi Stephen,
Your order has been successfully delivered. The item you purchased was a special non-inventory product that needed to be sourced directly from the manufacturer. As noted on our website and in your order confirmation email, our standard lead time is 7–10 business days.
Unfortunately, there was a delay at the manufacturer’s end, which extended the shipping timeline by about a week. I personally reached out to inform you of the delay, and we also sent tracking details as soon as they became available.
We truly value your feedback and always strive to be transparent and proactive with our communication. Given the circumstances and the effort made to keep you informed, we kindly ask if you would consider revising your review to reflect your overall experience with our service.
Thank you for your time and understanding — we truly appreciate your support.
Regards,
Geff
Toolmarts Customer Care
Verifiziert
Antwort von Toolmarts.com
Hi Randy,
We truly appreciate your positive feedback! It means a lot to our team and keeps us motivated to deliver the best service possible.
Regards,
Geff
Toolmarts Customer Care
Verifiziert
Expect long ship times
I ordered a Stabila elevation rod on 3/18/25, on 4/1/25 I reached out to their customer service via email since I couldn’t get them on the phone saying I had not received my order let alone any shipment notification at all, on 4/2/25 I got a response saying:
“I have reached out to our shipping department regarding an update on your item, I'll inform you as soon as I receive any correspondence from them.
I sincerely appreciate your patience during this time.
Best Regards,
Geff”
It is now 4/7/25 and I have not heard anything, and the item actually says ships same day on their web page as of this moment. Either this website is a scam or they have the worst service I have ever experienced, either way I will be contacting my credit card company to dispute the charge.
Update:
On 4/8/25 I got a notification they shipped the item, it sat on the we haven’t received the package yet for a few days and then finally updated that USPS had the package and it arrived shortly after. It feels like it only shipped finally because I wrote a bad review and said I was going to dispute the charge which sucks but could be a coincidence. I also checked in the physical store and it is legitimately their website, I’m updating from one star to 3 because it still took almost a month to ship something that says ships same day. Hopefully they will fix their shipping time issues.
17. März 2025
Verifiziert
takes too long to receive product or…
takes too long to receive product or shipping information. i did not receive a confirmation email and wondered if my order actually went through or not... . i had to actually email them to find out when my product was shipping
23. März 2025
Antwort von Toolmarts.com
Hi Jamie,
Your order was delivered on Monday, April 7, 2025. As noted in our order confirmation email and on our website, we have a standard handling time of 7–10 business days prior to shipment. Your order was fulfilled within this stated timeframe.
We kindly ask if you would consider revising your review to reflect the service you received.
Thank you for your understanding.
Best regards,
Geff
Toolmarts Customer Care
Verifiziert
7-10 business to ship.
Item shipped within 7-10 business days of purchase. Looking forward to items arrival.
22. März 2025
Antwort von Toolmarts.com
Hi John,
Your order was shipped on April 4th, 2025, and is expected to arrive by April 14th, 2025. As mentioned in our order confirmation email and on our website, we have a standard handling time of 7–10 business days prior to shipment. Your order was shipped well within this timeframe.
We kindly ask if you would consider updating your review to reflect the level of service you received.
If you have any further questions or concerns, please don’t hesitate to contact us at [email protected].
Best regards,
Geff
Toolmarts Customer Care
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