Hbada Anmeldelser 79

Scammer from china do not use

We bought two chairs for a Christmas present for our sons. We were not happy with the colour of one chair when it arrived so requested it to be returned and get a refund. We contacted them within the designated time period, first of all we were offered a discount and we refused. They followed it up asking for a video of us boxing the chair back up. This was reluctantly sent. We paid £15 to send it back and it arrived in their warehouse 2 days before Christmas. We gave them until after the Christmas period to refund us, it never arrived and we chased it up. This then turned in to various emails to and from them and they were asking for tracking numbers (which we gave) then again we heard and had received nothing. After this happened several times we went through PayPal to raise a dispute. They then accused us of sending 2 chairs back when it was only 1. Again we had to send the tracking number and again, we received nothing. We escalated the complaint via PayPal and funnily enough we had the refund in our account the next day. For your own sanity, do not use this company, they are not trustworthy and their customer service is diabolical. Will never purchase anything from them ever again

Zeer slechte klantenservice en geen oplossing voor mijn probleem (Bestelling HBDEU1836198)
Ik ben uiterst teleurgesteld in de service van Hbada.
Op 2 januari heb ik gemeld dat ik de stoel wil retourneren vanwege een vastgestelde rugklacht (hyperlordose). Inmiddels zijn er meer dan twee maanden verstreken en ik heb nog steeds geen retourlabel ontvangen.
In deze periode heb ik minstens vijf keer contact opgenomen met de klantenservice. Elke keer kreeg ik precies hetzelfde antwoord: “we wachten tot het magazijn het retourlabel verstrekt.” Het lijkt erop dat de klantenservice mijn probleem niet serieus neemt en de verantwoordelijkheid intern blijft doorschuiven.
Er wordt geen echte oplossing geboden — alleen standaardantwoorden en vertragingen. De interne organisatie van het bedrijf mag geen probleem van de klant zijn.
Door deze ervaring kan ik Hbada absoluut niet aanbevelen. Als er een probleem ontstaat, moet u er rekening mee houden dat u maandenlang moet wachten zonder concrete oplossing.
Zeer teleurstellende service.
— Nikita Vashchuk

Had this chair for 2 years until i got the "sinking feeling" the the gas lift had sunk further into the star base , so I bought a bigger gas lift but it impossible to extract the old one from the seat base. I then looked through the paperwork and found it has a 3 year warranty which is totally worthless as HBADA totally ignores all messages, So need to throw a perfectly good chair away and buy a new one......which will NOT be a Hbada

Ho comprato una HBADA E3 Pro Ergonomic Office Chair (with Footrest). Prezzo € 469,99
A questo prezzo mi aspettavo molto meglio. La sedia è bella da vedere ma......
I materiali sono di bassa qualità, tutte le regolazioni sono instabili, appena toccate la sedia per muoverla o anche solo per sedersi si sposta tutto, il poggiatesta non rimane mai alzato, basta toccare la sedia ed esso si sposta. Questo vale anche per lo schienale ed il supporto lombare.
Non son assolutamente soddisfatto. Dovrò comprare un'altra sedia per ufficio.

Vorsicht! Ich rate dringend von einer Bestellung bei diesem Unternehmen ab. Der Stuhl ist keine 400 Euro wert und hat eine sehr schlechte Verarbeitung, er ist steif und unbequem.
Aber das eigentliche Problem ist, dass keine Rückgabe möglich ist. Es gibt kein Rücksendetikett und in den AGB steht, dass bei Rücksendung bis zu 15% des Kaufpreises einbehalten werden. Sowas ist gar nicht zulässig. PayPal Käuferschutz greift nicht, weil man das Teil ja nicht einfach zurückschicken kann. Nun haben wir 400 Euro ausgegeben für einen Stuhl, den man nicht nutzen kann. Nie wieder!!! Bitte seid hier vorsichtig.

Horrible experience! Got a E3 Pro Ergonomic Chair with footrest. The chair was not good for me, didn't work for my body. I asked for a refund and got a prompt response. Instructing that someone else would reach out. After half a dozen follow ups, still got nothing. No refund, no contacts from anyone. The product seems to be ok (not sure if is worth the money though), but the customer service has been a truly bad experience.

Spent 161 euro for a chair and after only 2 months is broken, the "Memory foam cushion" is dead and the mechanism to recline the chair is broken. Tried to contact the company and offered me a 30% refund, gently declined.

jamais recu 2 mois de bataille pour être rembourser remboursement plus rapide une fois litige paypal engager étrange non?

Very poor quality and chair is very uncomfortable

Absolutely scammed . Do not buy these chairs. Ordered the chair for my back which i suffer with broken L2,L3 and L5 discs.
I thought this was going to be the best chair ever. Assembled it really easy. Gas ram is faulty so I nd up sitting below desk level. Emailed the surrport team which to be fair replied 48hrs later requesting a video. Which I did. Heard nothing back until another representative replied sorry to hear you dont like the colour and will look at replacing it. WTF colour is perfect chair shit. Im dealing Bernard and Roland which I feel is made up.

Got the chair thinking was going to be the best buy but unfortunately it wasn't, tha chair i did notnlike at all as the lumbar part on the video seems amazing but afterwards it is super uncomfortable.
When I bought it it says 30 day return policy if you don't like it but don't be fooled, it is always the small letters after receiving the chair and trying it out the first day realising I did not like it at all, I waited over 2 weeks for them to answer back 10 emails that I have send them to tell me that I need to send it back at my own cost. A 32kg package I need to send back to different country.
Which resumes by me paying 140eu of shipping costs just to try out the chair.
Do not buy from this people. THAT IS A ROBBERY.

I've had mine for a while now and the quality is just poor, not worth the price. It's pretty uncomfortable and it's now squeaking when I move in it.

Chair is total junk. Requested refund over 30 days ago. They still can’t produce the shipping label. We are getting our CC involved. Total scam. Do not buy.

I ordered this chair as a gift for my son, i so regret this purchase!
I purchased it in good time and recieved it about 3-4 days later, but the lumbar part of the chair doesn't function as they stated FAULTY!!!
I emailed the day of opening and i have recieved several fobbed of replys, now leading to the fact i am not out of the refund time. This ia all seeming extremely SCAMMY to me. The reply emails arrive at 2am in the morning, so not UK!!
If i had seen this all this i woukd have not purchased, pay pal is no help at all, they will not refund me.
DO NOT PURCHASE FROM THIS COMPANY!!!!!

Absolute cheap, bad quality chairs. These are not even worth a 4th of what they cost. Avoid them, you will be burning your money. They even lost one of the chairs and refuse to refund. Its a literal scam.

Paid in full, chair never delivered. Weeks of emails, no binding delivery date, only generic replies (“in transit”, “local support”). Cancellation and refund request ignored.
Product may be fine, but logistics and customer service are unacceptable.

Use PayPal or credit card to make your purchase from Hbada, because you WILL want a refund and Hbada won't be the one to give that to you.

One star off because they don't have a phone number for their customer service team.

One star off because they don't reply to emails.

Two stars off because they use XDP so good luck getting that item.

One star off because they don't care to address delivery failure.

They've taken 3 months of contact nearly every day to return a chair. They have failed to pickup the chair multiple times and have cost me money in unpaid leave in order to be in for collection that never happens

After just 2 days of normal use, my HBADA E3 Ultra chair suffered major structural failure - one of the main legs broke off, making the chair unsafe and completely unusable. This is unacceptable for a product in this price range.

HBADA agreed to a full refund and free collection, but then repeatedly failed to arrange the pickup, missed confirmed collection dates, and avoided providing courier details or tracking. Communication was inconsistent and required constant chasing, with vague promises and delays.

I eventually had to raise a bank dispute to protect my refund. Based on my experience, I would strongly warn others to be very cautious — the product quality and after-sales support are not reliable.