Lux Anmeldelser 360

The needle part broke

Worst product ever, hard tops get stuck, little tubs come off, have to unscrew the whole device multiple times

Scam , product description not same as what you get. Show 6 bottles and instructions say 6 bottles but only 4 supplied . Rip off . Useless customer services

I purchase december 2025 and my delivery was stolen as left in full view just before xmas. company do not answer numerous emails and when 5 weeks later they answer im toldthe 3rd party delivered so that is it not a care that left in full view .i would not trust this company as no communication this company is not trustworthy they sell items that are expensive and have no customer aftercare be careful i would avoid

ORDER #AU292150
I bought the led mask in January. Whilst it works as intended for the 3 functions the last function Near infrared light does not. Clearly it’s a scam
I have sent 3 emails and no response today is the 6/2 and originally contacted them
On the 27th Jan
Terrible customer service

I got that machine to lift and thitening face, it has only 1 bottun for on and off, choose the service and intenciti.
and so far it's not even getting on.
they do not refund and you have to just exchange with another bad product from them.

Absolutely love the micro infusion kit I started using it at the beginning of the month and from then to now my skin feels lovely and my fine lines are definitely finer lol
The bottles and the roller are a little fiddly but nothing really to moan about I would definitely recommend 🙌🏻

After receiving a broken product in December I contacted lux immediately after about 6 messages they finally replied confirming my address to send a replacement. This never arrived after chasing about another 3-4 times they finally replied saying I couldn’t have a refund and still no resolution to the broke product
I asked tk escalate the matter numerous times to which my request was ignored
I would not recommend this company to anyway
Can’t comment on the product as it doesn’t work

My order was marked delivered, i didn't receive it, it appears someone took it out of my mailbox, still haven't got a respond back from yous, and I'm also paying for that

Amazing customer service, very quick to respond with any questions I had and so helpful.

Absolutely horrible customer service! Buyer beware! I have wasted so much time trying to get a refund on the infrared masks… and the just keep sending me some vanilla response by a robot! It’s ridiculous! I’m am so cross! The products were not cheap and they can’t tell me where the products are, when they will be sent, they don’t come back to any of my emails about a refund! Do not buy from this company! They are shit!

Not great product. The lid wouldn’t come off the roller so had to pull it apart. No idea if the serum is any good but feels nice on the skin and seems to Blend into the skin well.
Delivery took about 10 days so definitely came from China. I’ve no doubt I can get cheaper on shein for the same product.

Awful company , reply emails are robotic and the customer service is atrocious!
mask hurts my face and nose so bad it leaves a mark for hours ! don’t use the face sculpting tool if you have fillings, It send like electric shocks through your face!
They actually want you to pay return postage for something this is unusable!

Scam company! I made a mistake with my order, tried to amend it, not possible. I contacted customer service but they reply once and then just ignore you totally. They offered me a solution to my problem which I agreed to and then they just stopped answering me. The 90 day money back guarantee is absolutely fake! Don't waste your money! (And that was before I even read some of the horror stories on here about skin complaints after using their products!!!!)

I ordered two orders on November 1St 2025. And I didn’t receive it till today November 17 2025. I send them two emails and I didn’t receive any answer.

AVOID this scam company! Not based in UK as portrayed, but China. Bought the microinfusion serum kit before realising. I would never inject products into my skin from an unregulated country, so emailed to ask for a refund but no reply. Going to try and reclaim money from Klarna but don’t hold out much hope.

The serum doesn't come out ont waste your money

I’ve had a rashes on my hand
And wrist when I tried it first before I put it on my face. It’s not feeling right. It’s very itchy and sore and red !!!

Absolutely rubbish quality. Dont even bother.
The IPL LASER does NOT work!!

I emailed for weeks regarding a quality issue and because id thrown the box, (because i didnt expect it to be shit) they said they wouldn't do anything about it. So, stuck with a lump of plastic. More fool me. I shouldn't have bought from them

I advise no one else to bother!