white  Anmeldelser 36

We had some pretty bad scuff marks in the hallway from moving furniture out, and I was worried I'd have to repaint. The cleaners managed to buff almost all of them out. They really go the extra mile to make sure the place is 'inspection-ready.' Highly recommend.

SCAM do not engage or use this cleaning service they do not clean. Our steam clean was just plain water Abby an incorrect quote. They say one price on the phone and when it comes to pay they change the price.
Everything was left dirty and they made us wait 3.5 hours. They were supposed to come at 11am and they came at 2:30pm. jam the phone answerer is dodgy. She changes the quotes

Tide mates cleaning melbourne is a scam. They will quote you over the phone and charge you hidden gst on the day and say it’s extra to clean wall which is a basic part of end of lease cleaning. They don’t clean the home properly and leave it dirty. A woman names Jam gives incorrect quotes

Having two shedding golden retrievers means the carpets were a nightmare. I was sure I’d lose my deposit, but the steam cleaning they did was magic. No more hair, no more smell. The house looks brand new. If you have pets, definitely give these guys a call.

I had another company flake on me at the last minute and I was panicking. They squeezed me in on a Saturday morning. They worked so hard and didn't complain about the stairs. Professional, polite, and efficient. Can't thank them enough.

It’s the little things for me. They cleaned inside the dishwasher filter, on top of the ceiling fans, and even the light switches. I’ve lived there for three years and I don't think the place looked this good when I moved in. Thanks again, team!

We had a small issue where the agent wasn't happy with the dusty blinds after the initial clean. I called the company and they sent someone back the very next morning to fix it for free. That 'Bond Back Guarantee' is the real deal. Really appreciate the accountability.

Super impressed with the service. They sent a text when they were 15 minutes away and actually finished right on time. The place smelled amazing—not like harsh chemicals, just clean. My property manager is notoriously picky and even she commented on how good the place looked.

I’ve used a few cleaners in the past, and these guys were by far the most thorough. They aren't the cheapest in town, but you get what you pay for. They even got the scuff marks off the hallway walls that I thought were permanent. Highly recommend if you want zero drama with your agent.

I was honestly dreading the inspection because the oven looked like a science experiment gone wrong. But the team crushed it. They stayed later than expected just to make sure the tracks of the sliding doors were spotless. Got my full bond back within 48 hours. Absolute lifesavers!

ABSOLUTELY DISGRACEFUL experience with tide mates in my 3 bed 2 bath unit. We spent almost $1K on their service (apparently walls aren't included so we had to take days off to scrub the walls down) only to have them return for a re clean which also wasn't deemed good enough by the real estate. We now have to pay for a SECOND bond clean $$$$ for WHAT?
DO NOT use this company. Absolutely pitiful experience and work done by them. Their website is very misleading stating they have 450+ 5 star reviews, DEFINITELY not the case. WASTE OF MONEY

Excellent service! They removed the graffiti without damaging the surface. Great job!

Absolute nightmare experience. Avoid Tide Mates at all costs. I was quoted one price initially, but on the day of the clean knowing I was in a rush to move out they changed the quote.

Because of the move-out urgency, I made the mistake of paying via bank transfer. Since the moment they received the money, they have gone completely radio silent. The "clean" was entirely substandard and nowhere near the level required for a bond refund.

This company preys on people in the middle of stressful moves. They take your money, provide a bottom-tier service (if they show up at all), and then ignore all communication. I have already lodged a formal case with Consumer Affairs Victoria (CAV) and am flagging this transaction as fraudulent with my bank.

STAY AWAY. You are better off cleaning it yourself or hiring literally anyone else.

Highly recommend this service! They removed graffiti from our building with ease and were very professional.

The graffiti removal service was amazing! They removed the vandalism quickly and efficiently, leaving the surface looking like new.

WARNING!!!!
Please do not use this company. They take your money and run. It is actually disgusting and more people need to report Tide Mates to Fair Trade as they are a scamming company that preys on those stressed about moving. Took full payment prior to cleaning and then didnt clean properly then were not contactable afterwards. Will be taking them to the ACCC

Tide mates cleaning is a scam. No idea how they managed to put fake google reviews on their site. They scam you by providing you with a whole list of things they will provide for a vacate clean but leave out the most important things. Also “poor condition” is up to their interpretation so they will just say everything is.
Their strategy is to underquote to get business then charge 200-300 extra.

Bloke also told me I had to pay more because it would take longer then for the first 15mins he sat on the floor talking to a friend while eating chips on his “lunch break”.

EDIT: Tidemates also tried to have this review removed to no avail

Extremely disappointed with Tidemates.

Communication was terrible from start to finish. My calls and emails were repeatedly ignored, despite multiple attempts to follow up.

I was explicitly advised that they would attend the property at certain times, but they simply didn’t show up. No notice, no explanation, and no response afterward. This left me scrambling at the last minute and caused unnecessary stress.

Reliability and communication are essential for bond cleaning services, and unfortunately Tidemates failed on both counts. I would not recommend them based on this experience.

If I could give a zero star I would.
DO NOT TRUST THIS COMPANY!!!!

They lie about their prices, once you complain they do not return calls or emails, they promised a refund and the refund didn’t come and then after weeks of harassing them to respond they finally did stating that they would not be providing a refund after they requested my banking details.

They also do NOT return back to the property to clean as I needed them to go back as the floor was still dirty and not steam cleaned and I had to go back and finish the job.

Such a scam!!!!

Absolutely scam!!!! Literal thief’s, in our house, told us we will have to pay a ridiculous price more for them to do, then cancelled on us and took our deposit. This company needs to go down. This is exploitation and fraud.