Papa John's International Anmeldelser 154

I have never experienced service this bad in my life.

I spent over $25 on a pizza order and tipped. I live in a small 1,000-square-foot home with two large, loud standard poodles who lose their minds when anyone comes near the door. The driver claimed she knocked loudly and called. That simply did not happen. If someone so much as breathes on my porch, my dogs announce it to the entire zip code.

When I called the store, I spoke with a man named Derek who was argumentative, dismissive, and disrespectful. He made it very clear that he believed I was wrong and offered no apology, no solution, and no accountability before abruptly ending the call.

Let me ask the obvious question:
Why would I spend $25 plus a tip on a pizza, then fail to notice a delivery attempt — especially while sitting inside a house with two barking dogs — and then have to call the store myself to track it down? That makes no sense.

I then contacted text support — useless. I called customer support and spent an embarrassing amount of time trying to resolve this, only to be told the general manager would contact me today. I waited. No call came. So I called back, only to be told that my complaint had already been closed by the store manager.

Closed.
By the very store I was complaining about.
With no resolution, no replacement, no refund, no apology — nothing.

All I got was two hours of wasted time, cold pizza, and an all-around miserable experience that cost me money and patience.

What is the point of Papa John’s customer feedback system if stores are allowed to close their own complaints without corporate oversight or customer consent?

I am 57 years old and have worked in customer service for over 30 years. If I was treated this dismissively, I can only imagine how college students and others are being handled — especially given this store’s proximity to ETSU.

I will not order from this location again, and I will not stay quiet about how poorly this was handled.

Papa John’s new call center order taking is the dumbest thing they’ve ever done. I switched to any other pizza options since they did this

The girl that waited on me was friendly.

Wij hebben een "fatsoenlijk" eind gewacht...1.5 uur....toen kwam er een chauffeur die ondanks google maps ons adres niet kon vinden...uiteindelijk ben ik zoooo stom geweest om 4 ...te ver doorgebakken, koude, taaie, idiote pizza's aan te nemen...40 euro he...en heeft geen 1 van ons genoten ...schaam je diep

tastes absolutely terrible

it was delivered in a timely fashion but jesus christ no customer support price or delivery wait is worth that awful flavour

I was a big fan of Papa Johns cuz the flavour of the pizza is what I like. However, recently, when I order it, I found that they dont have the good quality as before, one of my pizza's source was sour and the dough is rough. Also the deliver time is toooooo looooong. I hope you guy will pay attention to that and hope you guys do that well in the future

Their pizza is underrated. It doesn’t matter when I visit their branches, in the morning, afternoon or at night, the pizza is always hot and fresh, the crust is soft and the garlic sauce is addictvie. Delivery time can be slow on weekends though. tHAT’S WHY I prefer just hanging out with family or friends and going there.

Papa Johns makes solid pizza and I always go there with my family every weekend on Saturday. It’s kind of our tradition already, their dough tastes fresher than most chains. Their garlic sauce is addictive, I could eat it with everything. Sometimes the toppings feel a bit sparse, though, which can make the pizza feel overpriced. But overall, it’s still better than most other pizzas I’ve tried. I wish I knew their recipe and how to cook exactly the same pizza as papa johns. As a big fan of the brand, I even purchased some of their stocks to support them.

I downloaded the app then placed an order for a large pizza looking at checkout for a promo code option but for some reason it was on the home screen at the bottom. Then after all this I order it at 7 40 pm UAE time it arrives at 10 pm. While I am waiting for the pizza a 15 day valid code pops up expired in June and it is September. I call customer service twice at 8 40 pm after waiting an hour after I ordered the place is 5 minutes on maps BTW. They had said it was cancelled I went to bed and a random number is calling me with the pizza at 10 04 pm. I tried explaining to him but we were confused as each other his timeline was 15 minutes. In the end we got cold pizza. Horrible papa John's

Zonder saus besteld wordt nog gebeld of het klopt dat er geen saus op zit. Dat bevestigd .
En 2 pizza's met duidelijke rode saus erop bezorgd!?
Op de doos staat 2 keer geen saus.......
Bedankt voor niets

I love papa John’s pizzas. That being said I ordered a pizza from a papa John’s in Springfield Ohio for delivery as I was at work. Keep in mind I was literally 5 minutes down the road from the papa John’s I ordered from. I waited almost an hour for my pizza. At least 20 minutes or more after it said it was ready before it was delivered to me. I wasn’t aware that it was door dash that delivered for them. Apparently from the many pizza boxes in the back of the delivery drivers vehicle (I watched him sort through them for almost 5 minutes before he brought it in to me) he had waited until he had several orders before delivering to make it better for him and to make more money. In doing so my pizza was basically cold and disgusting. So I won’t be ordering papa John’s again. It was a lot of money and I don’t care how they deliver their pizzas because I pay for that service but I want my pizza in a timely manner and hot. I’ll spend less at other pizza shops anc get my food hot.

Tomato
Cheese
Dough..

Every ingredient is top-notch! However, sometimes the delivery is late, and they don’t give any compensation for that, should work on that.

It was in late , like 45 mins and after all the driver was rude . A d when I told them I'm gonna complain, the man on the phone told me me , ok , ot is alright, everyone complain.... I Payed a lot of money for something I don't know what I received... it is pizza or spit? I couldn't eat anyway

Top, vanuit centrum naar zwanenveld
Een bloedhete heerlijke pizza gegeten.
AANRADER

I worked for a Papa John’s franchise in Sumqayit, Azerbaijan, and I was forced to leave due to unethical and illegal treatment of employees.

My contract location was changed without consent, paid leave was not granted, and employment agreements were handled verbally without documentation. The number of documented employees differs significantly from the actual workforce.

These practices violate the Labor Code of Azerbaijan and international labor standards.

I have submitted a formal complaint to local authorities and attempted to contact Papa John’s International privately, but there has been no response yet.

I am sharing this publicly in hopes that the company will take responsibility and enforce proper compliance from its franchisees.

Papa Johns located at 4525 Rigsby Avenue, San Antonio, Texas, on July 4th, I ordered a pizza. The manager there called me and stated the Door Dash Driver had stolen my pizza, I asked if they required help, she stated yes, come in monday. Instead I put my boots on and went in ready to work. She stated I was hired, put my insurance, license, in the system and had me send all my information to her district manager. She stated that I would receive a email with onboarding paper work I needed to fill out at the email I provided. I did not receive the email. I tried to call, went in, people there had no clue, dates I was told to be there, the manager wasn't there. Repeatedly I was told, they were sending the onboarding paper work to my email, could take up to two hours, another manager stated ten minutes. Two different emails and two weeks later, I never received the onboard paper work to fill out, I was strung along with excuses day after day. They have a NOW HIRING sign on the widow board, 12 to 18 dollars per hour. Come to find out, it's dishonest, it's 9 dollars in store, and 6 dollars per hour when driving, plus tips. After two weeks, they have not honored their statement, "Your hired."

I sought the district manager for Rigsby, and ended up calling 1714 Southwest Military Drive, San Antonio, Texas. I was trying to get some accountability for the lack of fulfillment of their end when they stated, "Your hired." The manager of this store then said, "What if I offered you a job here, would you be willing to drive for this store?" I replied, "I'd love to drive for you." I went in, my driving information was already in the system from the prior store. His statement was, "You will receive the onboarding paperwork in 30 minutes to 2 hours." All day saturday, I waited for that paper work, I did not receive it. More importantly, I tried calling the store, pressing 5 to speak with the manager. I sat on hold, nobody would answer the phone. Around 12:30pm on Saturday, July 20th, I had driven back to the store, and I pointed out the phone was not being picked up, he replied he had not received any calls, I showed him my call log. I stated, "I did not receive the paper work." He explained the District Manager who is responsible for emailing the paper work was in Florida, and doing inspections. I replied, "Ok, lets see what tomorrow brings. I can understand someone is busy." At 1300 on Tuesday, I called the Papa Johns store, I spoke to the Day Manager, I stated and asked, "I still have not received the onboarding paper work. Can you please text the District Manager and ask him to send that paperwork? I don't understand why he can't take 3 minutes out of his schedule to send the paper work so I can begin driving for you." He did talk with the district manager, came back and stated, "I spoke with the District Manager, he said there is no availabiltiy, try back in a month or two and we'll get you started then."

Do not work for this company, they are absolutely dishonest. I spent time, money, gas on a guaranteed position. When a employer states they are hiring you, we are sending you paperwork to fill out, that is a comittment of employment. I am 47 years old, and never have I had any employer behave in this fashion. When a employer sais you have the job and shakes on it, there is the expectation to follow thru. You have been warned, these are absolute dishonest, disreputable and disrespectful people who do not follow thru for whatever reason. They basically string you along, just in case someone else doesn't work out, on a comittment to employ you.

I have been here for four years. In the four years I have only ordered my pizzas from the location on Rigsby avenue. Out of all the orders, this location has only gotten two of my orders 100% correct. The rest have ranged in problems from half cooked food, non-delivery of side items purchased, incorrect orders, incorrect ingredients, failure to deliver, delivery after two hours or more, cold pizzas, and more. It got so bad, I finally told the manager at that location, if you do not get my orders right, I will not be ordering from you anymore. You are going to lose my business.

These Papa Johns are in San Antonio. They are Franchised by NSM Merchant Services Inc. The district manager of the 1714 SW Military Drive Location, San Antonio, Texas is one Sameer Merchant. I was unable to find the district manager for the Rigsby Location. If you manage to gain employment there despite their shady employment practices, considering how shady they are, you work for them at your own risk. These are the kind of companies and employers that harm their employees,

I received a 4th of July BOGO text coupon code but when I tried to place the order, I only received an error message that the coupon code was invalid.
Text message:
"Papa Johns: July 4th BOGO! Buy 1 large or xl pizza, get 1 FREE using code: FIREWORKS50 brz ai /p/ Hjyta24I/D2I4KM Reply STOP to unsubscribe."
Error message on checkout page:
Oops Your promo code is not valid. Check out Papa Rewards for the best deals from Papa Johns!
View Our Deals Page

Nooit bestellen hier, wij wachten al 1,5 uur op een pizza en zeggen dat het nog minimaal 20 min duurt. Wat een ballentent. Eerste keer en nooit meer

Would give a 0 if I could. This pizza has to be the worst pizza I have ever had. Ordered the Shaq-A-Roni pizza. Their picture shows alot of pepperoni on it and cheese. Mine came with less than half of their photo and almost no cheese. Worst pizza I have ever had. They do not give you like the photo. Not even half.