LUXY Inc Opiniones 310

Based on my direct experience, LuxyRide operates as a parasitic intermediary rather than a legitimate transportation provider. It owns no vehicles, fleet, or transportation infrastructure, yet profits by positioning itself between clients and licensed—and at times unlicensed—drivers who shoulder all operational costs, risks, and liabilities.

Like a cuckoo bird exploiting another’s nest, LuxyRide has built its business entirely on the vehicles, licenses, insurance, and labor of professional chauffeurs and limo companies while refusing to invest in infrastructure of its own. It functions purely as a broker, monetizing access to drivers while avoiding responsibility for fair compensation and working conditions.

Most troubling, LuxyRide systematically diverts driver tips through a so-called “betting” or pricing system, leaving drivers with no gratuities while misleading passengers into believing tips go directly to chauffeurs. Despite charging premium “luxury” rates, LuxyRide pays drivers peanuts, creating a deceptive gap between what customers pay and what drivers receive.

Drivers who request compensation for legitimate services—such as meet-and-greet, wait time, or child seats—are often penalized, restricted, or removed from trip eligibility, fostering a culture of intimidation and silence.

In my professional judgment, LuxyRide’s practices are predatory, misleading, and deeply harmful to the chauffeured transportation industry. I strongly urge drivers, limo operators, and passengers to reconsider supporting a platform that profits by systematically underpaying drivers and misrepresenting compensation, rather than operating with fairness, transparency, and accountability.

I’ve used Luxy for many years and have never been disappointed. The drivers have always been very professional, courteous, polite and ALWAYS on time. It is important to start a trip in a good frame of mind especially in a hassle free ride to the airport or wherever. Luxy should be your first and only choice.

Friendly, on time, helpful. Terrific driver.

Very professional, friendly, and accommodating. Will definitely use in the future. Very economical as well.

Professional, courteous driver. He was on time and was very clear with where to meet him at the airport while it was very busy. We felt very safe.

Absolutely unacceptable experience — ZERO STARS.

Luxy has completely lost my trust, and I will never use their service again. Back in March, I had a terrible ride with a driver named Hormoz. He was rude, argumentative, and actually tried to blame me for traffic delays, saying, “Well I was early at your house,” as if that somehow justified his behavior. At drop-off, after I politely said thank you, he didn’t even acknowledge me — not a word. Just silence. It was an incredibly uncomfortable ride.

I left a review detailing this poor experience and even requested not to be booked with this driver again. Luxy didn’t respond, didn’t follow up — nothing.

Flash forward to today. I check the app the night before my trip, and who do I see as my driver? Hormoz. I immediately called Luxy 24 hours in advance to tell them again — I do not feel safe riding with this man. They told me it was taken care of and someone else would be assigned.

I wake up this morning to an alert: “Your driver Hormoz is on the way.” Are you serious?! I called again and all I got was a half-hearted “sorry.” That’s it. No help, no resolution, no accountability.

Once again, Hormoz picks us up and doesn’t say a single word. Not hello. Not goodbye. The car is freezing and uncomfortable, and the entire ride was incredibly tense.

Luxy’s blatant disregard for customer feedback and, more importantly, rider safety is alarming. This wasn’t a one-off — this was a pattern, a complaint ignored, and a clear signal that they do not care.

To anyone considering Luxy: think twice. If something goes wrong, don’t expect them to fix it. You’re on your own.

I am pleased to share my exceptional experience with Lexi Ride Car Service. They have consistently proven to be the absolute best in the industry. Their reliability and punctuality have ensured that I have always arrived at my destinations on time.

What truly sets Lexi apart is their remarkable flexibility. Whenever I have needed to make changes to my schedule, they have accommodated my requests with ease and professionalism.

Additionally, the customer service is outstanding. The team is always courteous, attentive, and ready to assist, making each interaction a positive one.

I wholeheartedly recommend Lexi Ride Car Service for anyone seeking a trustworthy and efficient transportation solution. Umer is the best! And so is my regular driver Ioannis!

Stan was right there when we arrived and gave us a safe, comfortable ride to our hotel. Will definitely use your service again.

Driver was professional car was clean on time even though the flight was delayed driver assisted with luggage can’t speak more highly of Jorge overall one of the best experiences I’ve had with transportation

Worst experience ever. After many months I'm giving up trying to resolve. Just don't even bother.

This is the worst car service ever! Couldnt go to hamptons due to fire which was on all the news!
I was out of the country so soon as i heard, I changed rez to go to nyc to be safe!
After much arguing, they refuse to credit my credit card the difference which would be substantial!
Ill never use again!

Booked a 5am pick-up for an early flight. Driver was on time, well dressed, professional, loaded and unloaded our bags for us, drove a nice car that was well kept. Would definitely use again. Worth the extra money for the reliability and luxury. Would use for clients too.

My boss wanted me to pass along how pleased he was with his driver yesterday!! Saud was incredibly helpful and even helped take in the items to set up for the trade show.
Please give Saud 5 stars!!

Thanks so much! So glad we have Luxy!

The only reason I am giving them one star is because I can't give anything lower. I question this company's business ethics. On 4 Jan 2025, I booked a ride for my mother from the Kansas City airport to her house. She was flying from Frankfurt, Germany to Chicago and then to MCI. MCI closed around 1200 that day due to a winter storm so no pickups could occur. Luxy still charged me $185.60 even though they could not have met the terms of the agreement. I received a response from them on 20 Jan. They said: "Thank you for contacting us regarding your recent booking with us. We understand that plans can change unexpectedly and sympathize with the challenges of such situations. However, according to our policy, trip protection is required for refund eligibility. Unfortunately, since trip protection was removed from your booking, we cannot process a refund now." I find this amusing as they disregard the fact that the airport was closed but instead say "plans can change unexpectedly." They fail to acknowledge that they could not have met the terms of the agreement but simply I should have bought trip protection. Don't use these guys...they are crooked!

Great experience: reliable, competent, courteous pick-up at Midway (Chicago), a long, dark 1 1/2-hour ride into deepest Indiana farmland, with no problems and a thoroughly pleasant driver in Charles Hampton. I’ll never call on family members again to make the long schlep to pick me up. Worth every penny (and less than other ride services). The money I saved by renting a car AWAY from the airport vendors will about pay for the luxury.

Extraordinary service with Business class ride, Jafar was an exceptional driver I ever hav my life, Very reliable & smooth ride today from Vero beach to palm beach airport, weather was too foggy but driver is very professional to handle it with patience. I will definitely use Luxy again & again. Thanks

Driver seemed off a bit, nearly drove off the road at one pointy and had difficulty following his GPS. Once I exited the vehicle the reason became clear - he was stoned out of his mind and smelled of marijuana. Worst experience I've ever had, just an overpriced Uber so beware if you are looking for a professional driver for your trip, stay away.

I booked a pick up at the airport for 1.15pm Dec 1st which was confirmed via email and paid $230.76. I also paid for booking protection which doesn't mean much. I provided information that my flight was estimated to arrive at 12.35pm because the flight information was requested for them to track. My husband got a message that morning from the driver saying to let him know when we have our luggage. He messaged him to say will do and our flight will be slightly late. Our plane arrived about 1.30pm. After getting our luggage and going out front of the terminal, there was no driver. Usually the driver meets us in inside so we thought that was a bit strange. When we got access to internet, we saw an email from the company that was sent at 1.22pm that we need to reach out in 15 mins or we will be noted as a no show and will get no refund. We called the company and they said they couldn't reach us that our number is wrong. This we found interesting because the driver messaged us and we replied before our flight outside the country. We had terrible turbulence mid air and didn'ty have access to internet on the airplane. We sent in complaints that we didn't book a 12.35pm reservations as they claimed, our reservations were confirmed for 1.15pm but they didn't reply. They are stealing from people and looking for loopholes to take your money. I won't recommend this company because the owners are unethical, hoping you are a few minutes late so they can run away with your funds. The terms are also defenseless.

If you want a high quality, well priced, easy solution to your car service needs, don’t take your chances with UberLuxy. Use Luxy. The app is super easy to use. The support team, if you ever need them, is great. The drivers are courteous and on time. The cars are what you would expect from a high quality car service.

LUXY is by far the best car service I have ever used. They are on the same level of service as Blacklane but have much more reasonable pricing. Their app is fantastic and all the drivers are really great. I can't recommend them enough.