berlook.com Opiniones 2684

Respuesta de berlook.com

4 ago 2025

Dear customer,

Thanks a lot for taking the time to leave us a review.

We are sorry to hear that you still haven't received your package. However, according to the shipping website, the package has been delivered.

In this case, we need to confirm your receiving address and other information with you. Since your privacy is involved, we will contact you by email. Looking forward to your reply.

Best regards,
The Berlook Customer Service

Respuesta de berlook.com

19 jun 2025

Dear Customer,

We have received your message and understand the frustration and disappointment you are experiencing. We sincerely apologize for the delay in the delivery of your order and for any lack of communication from our customer service team. We deeply regret the inconvenience this has caused you.

We want to assure you that we are taking your concerns very seriously. We have already contacted you via email to provide an update on the status of your order and to outline the steps we are taking to resolve this issue. Our team is working diligently to ensure that your order is located and delivered to you as soon as possible.

We understand the significant investment you made in your purchase, and we are committed to making this right. Please know that we are doing everything in our power to expedite the delivery process and to keep you informed of any developments.

Again, we apologize for the delay and any inconvenience this has caused. We truly value your business and hope to regain your trust through our prompt and effective resolution of this matter.

If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and ensure that you are completely satisfied with our service.

Thank you for your understanding and patience.

Best regards,

The Berlook Customer Service Team

Respuesta de berlook.com

5 jun 2025

Dear Customer，

We appreciate you taking the time to share your feedback with us regarding your recent shopping experience. I want to extend my sincere apologies for any disappointment and inconvenience you've encountered.

We understand that you were informed that some products are not available and will be sent separately. Additionally, the concern about having to pay return shipping costs if you receive an incomplete bikini set is understandably frustrating.

Moreover, I would like to apologize for the challenges you faced with our return process. We understand that a smooth return experience is crucial for our customers, and I am truly sorry for any frustration caused by the short return window, lack of an automated return system, and the associated shipping costs.

Your concern about the absence of the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs.

Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. We value your patronage and are committed to making your future experiences with us more positive.

Sincerely,
The Berlook Customer Service