Gumroad Arvostelua 364

i hate this i work 5 days zero earn money i feel very very bad i hate gumroad

I joined a published a few very well written guides, no adult material, not rule breaks. their AI deemed some of my material broke their rules. yet amazon and google books don't. they suspended my account.
Avoid them, total waste of time and effort very unreasonable, can not even get a straight answer as to why

Unfortunately, my experience with Gumroad as a seller was extremely disappointing.
I sold a digital product .
The buyer purchased the product and used it daily for over two months, downloaded it multiple times, and received full technical support directly from me, including Discord assistance and live setup sessions.
After more than two months of active use, the buyer suddenly requested a refund, claiming that the product or license key was not received. This claim is not true and is contradicted by months of usage and communication.
What is most concerning is that:
Gumroad informed the buyer that they would wait up to 30 days for the creator’s response
Yet the refund was issued immediately without waiting or proper review
The refunded amount was deducted from my balance, leaving my account negative
Gumroad then attempted to withdraw the amount directly from my linked bank account
This approach leaves sellers without meaningful protection and opens the door to refund abuse.
Even more troubling, after receiving the refund, the buyer sent mocking and abusive messages and openly admitted that he is still using the product with another person despite receiving the refund.
I contacted Gumroad support and provided evidence and conversation logs, but responses were mostly automated and slow. The financial, moral, and professional impact on me has been significant.
I strongly advise digital product sellers to be extremely cautious when using Gumroad, as you can lose both your product and your money without real seller safeguards.

I have an account that only sells designs for companies. I have no disputes or problems, yet my account was locked with the balance, and they won't give me any inspiration to send me. They're keeping it. This is very strange and not legal.

They geve me my $800 but kept the remaining $200 with them like a year back, only after me askin my payout, if it was wrong why did u give the $800, and the rest $200 was not received by my clients to this day.

Filled a legal court case against this , and now the money has increased with interest.

I am writing this to warn other creators and to hopefully get a real human response from the company.

I spent nearly 40 hours building a complete digital workbook on this platform. Everything was fully written, structured, and published. Then suddenly, all content disappeared.

To verify the issue, my husband downloaded the “free” version of the workbook. His folder was completely empty — no content at all. The file could not even be published if there was nothing inside it.

This means:

My work is gone

My customers receive empty files

I am unable to deliver what I have already promoted

My professional credibility is now at risk

I contacted support immediately. With AI`s help I tried everything without success. So far, I have only received AI-generated replies that could not help or explain but said I will be contacted by human support. Nothing yet so No answer:

why the content disappeared

where the data went

whether it can be recovered

how this could happen at all

There has been no clear answer, no timeline, and no accountability.

This is not a small bug. For creators who build and sell digital products, this is a critical trust and data integrity issue.

I genuinely hope someone from the company reads this and takes responsibility. Until then, I cannot recommend trusting this platform with important or time-sensitive work.

Einfache Handhabung, schnelle Abwicklung.
Der Support könnte verbessert werden.

They close your account at any given moment without any explanation. You can't build your business with them at all. So shady. Their support team don't even bother to study your case and just suspend your account and lock your payouts.

They charge a Whopping 10% scam fee per sale and provide terrible service in exchange. Don't deal with them if you care about your business.

Payouts paused and no one is responding to my messages. Zero customer support, this is so frustrating.

funny how there was only one review for 4-Stars
i havent even tried using it much but i like the UI

an ai recomended this site because it was free but i dont really want to connect my card because of the bad reviews

in general i think its probobly a good site

Hice una devolución y no me han devuelto todo el dinero. Son unos ladrones, además de que fue una compra que no llegué a hacer porque no la finalicé por lo que no entiendo por qué no me devuelven todo. Primero me cobran una compra no realizada y luego se quedan con una parte.

The worst shopping experience I’ve ever had. I tried 4 different cards from different banks – either the bank declines the transaction because it considers Gumroad suspicious, or the website itself says the card isn’t supported. What exactly isn’t supported? It’s a regular international VISA card from a major European bank. How do you even operate like this?

If you’re considering Gumroad, read the reviews here first.
My experience matches what many creators report: Gumroad keeps your money if your balance is under $10 and refuses any manual payout — even when you decide to close your account.

It doesn’t matter that the money is yours, earned legitimately. Their answer is simply “we can’t do anything,” which leaves creators stuck with small balances they can never retrieve.

This isn’t what a creator-first platform looks like. The lack of transparency, the inflexible policies, and the dismissive support responses speak for themselves.

There are better, more respectful alternatives out there. I recommend avoiding this platform.

Support for a simple login issue has taken 2+months

DONT GO NEAR THIS COMPANY. SMOKESCREENS AND MIRRORS EXPERIENCE . ZERO CUSTOMER SUPPORT , NOT EVEN A BOT GENERATED COURTESY MAILMTOMSAY WE HAVE RECEIVED YOUR QUERY/COMPLAINT AND RE LOOKING INTO IT. I HAVE REPORTED THEM TO MASTERCARD WITH A REFUND REQUEST AND A RECOMMENDATION TO BLACK LIST THEM . WETHER IT IS INCOMPETENCE OR DELIBERATE FRAUDULENCE IS DIFFICULT TO TELL, BUT THE RESULT IS THE SAME. YOU WASTE TIME AND MONEY ON A PRODUCT THAT YOU PAY FOR BUT NEVER RECEIVE.

BE CAREFUL!!! Terrible experience, fortunately a very short one!
I created an account and did absolutely nothing else… I didn’t even publish a single product.
After a few days, I found my account suspended and my entire dashboard completely frozen.

No access to the help center, no access to any section at all.
I searched for the support email and requested an explanation.

A BOT replied: Your account was suspended due to non compliance with our Terms of Service.
I asked for clarification and for an escalation to a human.

Sherry replied: Your account was suspended due to non compliance with our Terms of Service.
I asked again for detailed explanations, because there was absolutely no reason to be non compliant.

Sherry replied once more: Your account was suspended due to non compliance with our Terms of Service.

I complained about the unacceptable service and informed them that I would leave a review.

Steve replied: Sorry for any confusion and frustration! Our new content review system is a little too highly strung and mistakenly flagged your content. Your account is unsuspended.

Now, it’s obvious that customer support never even looked at the cause of the suspension, because I had zero content for anything to be “mistakenly flagged.”
Beyond the extremely unprofessional behavior, a platform like this can seriously jeopardize a creator’s income and reputation.
If something like this had happened with an active business, the damage would have been far worse.

sometimes the conversion rate is down, because we can't customize the checkout page further, I really hope gumroad work on this

Habe am 01. November 2025 bei der Firma Higher Plan Software das Produkt SpaceWalk gekauft, welches nun zwischenzeitlich ein UpDate auf die Version 1.1 erhalten hat. Dieses UpDate würde mir gemäss Werbung auf YouTube von Herstellter gratis zur Verfügung stehen. Natürlich habe ich keim Kauf kein Konto angelegt, da ich ja kein Verkäufer bin. Da aber bei Gumroad kein Hinweis auf meinen Kauf ersichtlich ist, kann ich kein (kostenloses) UpDate machen, was mir zustehen würde. Fazit: Wer bei Gumroad kauft, ist sicherlich nicht gut beraten. Leider ist auch der Verkäufer kein Deut besser, da er mich lapidar an Gumroad verwiesen hat. Also war wohl ein Griff ins... In diesem Sinne lasst die Finger von Gumroad!!!!!

Trying to download bought fiels ... Download speed of gumroad <10kB/s ... you have to sit for hours trying to download 100MB that take verywhere els just a second ... and it cancels the download every few minutes... unable to get my purchase ... and i checked ... if i go somewhere else like steam i download at 100MB/s