Ship7 Avis 910

Réponse : Ship7

27 oct. 2025

Dear Customer,

Thank you so much for your wonderful 5-star review!
We’re delighted to hear that your package reached France so quickly and that you were pleased with our packing quality. Your satisfaction and recommendation truly mean a lot to us.

We appreciate your trust in Ship7 and look forward to serving you again soon!

Regards,
Ship7.

Réponse : Ship7

15 août 2025

Dear Alain,

Thank you for your feedback and 4-star review! We’re glad to hear that our team member was friendly and able to provide you with helpful information. It’s always our goal to make every interaction clear and welcoming, especially for new or occasional users. We look forward to assisting you again and hope to earn that extra star next time!

Regards,
Ship7.

Réponse : Ship7

31 mars 2025

Dear Customer,

Thank you for your fantastic review! We're thrilled to hear that you had a great first experience with Ship7 and that our speed, professionalism, and efficiency met your expectations. Your recommendation means a lot to us! We look forward to serving you again for your future international shipping needs. WELL DONE to you too for choosing Ship7!

Regards,
Ship7.

Réponse : Ship7

19 mai 2024

Dear Customer,

We deeply regret the negative review you posted.

Can you provide your suite # in order to investigate from our end and will answer to your 1- Star review with a detailed explanation ?

We would like to clarify a little general information about the revised ship7 policies.

Ship7 New update is to streamline and expedite the process even faster, for that we have shortened the free storage period to seven days and Repacking / merge services stopped as well from February 19.

By reducing the storage period, we can facilitate quick shipping by locating the packages in a quicker way and make space for new incoming packages.

For the new packages we are offering 7 free storage days followed by 30 paid days at a reasonable rate of $5 per package per day is indeed a customer-friendly approach. This initiative will greatly benefit customers who frequently ship single small shipments globally, providing them with flexibility and cost-effectiveness.

We never increased our shipping rates for the last 3 years, this year carriers have increased their shipping rates with us, so to compensate we have increased a small markup in the shipping charges, moreover you will be paying us only 1 custom duty charges, custom duty charges will not be billed in USA, if it's DDP service you will be paying us both shipping and custom duty charges to us, if your opting DDU service, you will be paying the custom duty charges at the destination.

We strongly disagree with the cost split up you have mentioned in the review and it looks purely it's your own assumption, if you have a valid proof, please share with us, we will have a look and assist you further.

We appreciate your loyalty and feedback. Our team is constantly working on improving our services to provide the best experience for our customers. The recent revisions in terms and conditions show our commitment to enhancing the shipping process and ensuring a seamless experience for all users.

However, we are actively seeking feedback from the customers to improve the overall experience with Ship7. Customer feedback is invaluable in shaping business decisions and ensuring customer satisfaction. By engaging with the customers through the feedback email, we are demonstrating a commitment to listening and responding to their needs. And I'm sure this proactive approach will lead to positive outcomes for both the customers and Ship7. We are working on it and soon you will hear a new update from us.

Management is in discussion to revise the storage days, membership plans and repacking service; we are expecting that this will get finalized as early as possible.

Once the decision is finalized, we will inform all the customers via email and update the message under their Ship7 account --> Dashboard as well

I hope the above explains well, If you have any further questions or concerns, please feel free to reach out to us.

We once again apologize for all the inconvenience caused and sincerely appreciate your consideration in revising the review based on your overall experience.

Regards,
Ship7.

Réponse : Ship7

Actualisé le 3 mai 2024

Dear Customer,

We deeply regret the negative review you posted. Upon investigating with the warehouse team, we understood that one of your packages has a different suite #.

We noticed that you opened 2 ship7 accounts by mistake and you were not using 1 account, unfortunately you mentioned another suite # in one of your packages.

As per Ship7 terms and conditions, we don't switch the packages from one suite # to another suite # and the same has been mentioned in the Ship7 website, (https://support.ship7.com/portal/en/kb/articles/can-i-transfer-a-package-from-my-suite-to-another-suite) that is what initially communicated to you through ticket.

Once we receive the proof from you and after proper verification, As a special case for one time, we switched the package to your another suite # for shipping, anyhow it took several days to process and we agree that there was a delay from our end and because of that you got a storage charges of $ 77.40 to your package.

You have recently signed up with us and it's your 1st order, unfortunately it got delayed.

Apologize for the delays.

We don't want to disappoint you and we value our customers, As a good will gesture we have decided to waive off the storage charges $ 77.40 under your ship7 account.

If you confirm us, we will initiate the refund of $ 77.40 to your PayPal account.

We once again apologize for all the inconvenience caused and sincerely appreciate your consideration in revising the review based on your overall experience. If you have any further questions or concerns, please feel free to reach out to us.

Regards,
Ship7.

Réponse : Ship7

16 juin 2023

Hi Bertrand,

We received a negative review from you. We are sorry to hear about the inconvenience caused. We want to give more details to you about how Ship7 Postal Economy works.

Ship7 Postal is an Economy service that is delivered through post offices around the world. Although regular transit times are around 7-15 days, sometimes it can extend up to 30-45 business days (excluding weekends), depending on postal rules and local customs clearance procedures. If the package gets stuck in any customs checkpoint, you may have to wait until it gets cleared from their end. Sometimes it may take 60 -90 business days to deliver to your door. This is what has happened with your package.

If the package stays more than 30 days in customs, they will charge us storage fees, and we pay those charges, but we don't even charge our customers.

We used to contact carriers until they reached your door, even if it was getting stuck by customs in critical scenarios. So, our ultimate motto is to deliver the package to the destination at any cost.

We request your utmost patience, and we will make sure the package will get delivered to your doorsteps at the earliest.

Please feel free to contact us if you have any more queries.

We appreciate the chance to work with you to resolve the issue. Our customer reviews are critical to us, and we hope you will be willing to revise the review based on your experiences.

Your understanding is highly appreciated. We will remain available if you have any further questions or concerns.

Thanks & Regards,
Ship7

Réponse : Ship7

10 févr. 2023

Thanks so much for sharing your experience with us. we will improve the service in all possible ways to meet the customer's satisfaction.