Don't trust them!
As far as I'm concerned Xfinity stole from me. After I added their Internet to my cable package, they changed my payment date, which I had specifically set to a certain date based on when it worked better in terms of my other bills. I had some unexpected financial expenses, so I decided to drop my cable, and at the same time tried to change the payment date back to what it was before. This was on January 7th, before the automatic payment was set to come out (on the date they changed it to). Well, what ended up happening is that they charged me the full amount (including with the cable) on the date they had changed it to and AGAIN to the date I was trying to change it back to. Then they just put a credit on my account. I called multiple times to get at least one of those charges returned to my bank account, because I needed the money, not a credit. I kept being told it would be returned to my account, but it didn't happen. So finally I cancelled the service and switched to Ziply. Now they are saying I still won't get the money back for another 10-15 BUSINESS days (February 6th). Not to mention, they had me in a 1 gig plan, and when I switched to Ziply, they said that I probably only needed the 200mbps plan, so that's what I'm on with Ziply and it works good. Xfinity is just not trust worthy and I wouldn't recommend them.