XFINITY Avis 1 837

Caught in this morning and I was lied to I was disrespected it just got worse the guy kept put me on hold because he kept telling me lies I've been with Xfinity for almost 9 years I was always trying to do is get an extension for my bill until next week and I just couldn't believe I was treated the way I was treated I really think I'm not going to go back to Xfinity so it's just been an awful experience

Ellie was the best, i didn't have to repeat my self to her once , the most kind and understanding human not bot like person i wish i would have spoke to her first my issue was resolved quickly almost effortlessly she met all of my expectations and more 😃

I call for a reduced payment plan instead of helping they wanted to increase my bill by $40 after being on the phone for one hour. Terrible customer service

THIS IS A SCAM. My card expired so my auto payment failed. Guess what? There is no way to access my account to pay. It's the only phone service that won't allow you to call them when they cut your service. Online? Nope. They send a pin to your phone. There's no way to get around it. These idiots shut my business down for two days.

So disappointed with the information. When I moved out of the area was told by several CSR that, due to moving out of an xfinity area would not be charged the early termination rate. When I went to pay the remaining bill looked at the upcoming charges, and there is an early termination fee. The rep, when first reading the statement, said that if moving out of the area, the termination would be waived. After discussing this, I asked her to read again, and she read a different statement.
So disappointed with this company. Service is okay, but the billing is gauging.

I’ve been with Xfinity for almost two years. My original monthly bill was about $178, then after they increased my services and Wi-Fi, my bill went up to $193 per month. Because of this increase, I decided to switch carriers before my two-year plan ended.
Before switching, I went in person to the Xfinity store and clearly asked if I had any remaining balance that I needed to pay in order to unlock my phones and close my account properly. I wanted to make sure everything was settled before leaving.
The employee told me I only needed to pay the last phone payments — about $54 for each phone. I paid immediately. I was told that after this, I was basically done and free to switch.
Then, almost 20 days later, Xfinity charged me another $193, claiming this was my “final bill.”
Nobody explained this to me in the store. Nobody told me I would still receive another full service bill after paying off the phones. When I contacted them, all I got was:
“Oh maybe there was confusion.”
“Sorry for the misunderstanding.”
That’s not acceptable.
I specifically asked if I had any remaining balance before switching. I did my part. Their staff either didn’t know what they were doing or didn’t explain it properly. Either way, that is NOT my fault.
This experience showed me:
Poor communication
Poorly trained employees
Misleading information
Bad customer service
Billing practices that are confusing and unfair
Even the connection quality wasn’t great, and customer support just gives excuses instead of real solutions.
Xfinity needs to train their workers better and be honest with customers about final billing. Don’t tell people they’re “done” if they’re not.
I do NOT recommend Xfinity Mobile. Save yourself the stress.

I was lied to . I have proof of the conversation and they wouldn't allow me to show proof my services were still turned off. They didn't try to help me after being a loyal customer. Wouldn't allow me to talk or tell what happened. I'm cancelling services & so is my family & friends. This company is a rip off and untruthful. I've been with the company too long to be treated like this.

Set up a automatic payment through their system online.$472 within a weeks time. During that time they still called daily for payment. I spoke with them and told them I had setup a payment. Date came up and they took out $944!!! I called to get a reimbursement, they said ok and would email me within 24hrs, and nothing happened. I did this twice. They basically stole money from me.

Was driving behind an Xfinity Truck #32 in Helotes TX. I called to speak to someone about the drivers erratic driving and they hung up on me. Driver was doing 45 in a 30 and driving over curbs while looking at their phone. I have a dash cam and also video from my wife’s phone to back this up! Not good!

Ive been a customer for over 2 years, and my experience with Xfinity has been consistently awful. Recently, my bill jumped from $65 to $100 without warning. When I called to cancel, I was stuck on the phone for 20+ minutes listening to scripted retention speeches I couldn’t understand.

Xfinity has been charging me over $77 a month for a service that I cancelled well over a year ago,
I am a fixed budget and this has reached well over $1000 for a service not “IN SERVICE “!
I went to the local Xfinity store and was treated with hostility by a neon haired manager.
They refused to give me a copy of my bill OR contract, stating that they had NO ACCESS to my account because it was closed!!!
Not only that, he took the SIM card out of my phone and lied about it. I was desperate and asked if I could go through the trash to look for it and he wouldn’t let me!
So, here I was, a 75 year old disabled woman with no phone, 23 miles from home with no ride and no phone to call for a ride.

We should all get together and file a suit against this company!
If anyone is interested, send me a text, 508-317-2432.
I’m dead serious!!!

As far as I'm concerned Xfinity stole from me. After I added their Internet to my cable package, they changed my payment date, which I had specifically set to a certain date based on when it worked better in terms of my other bills. I had some unexpected financial expenses, so I decided to drop my cable, and at the same time tried to change the payment date back to what it was before. This was on January 7th, before the automatic payment was set to come out (on the date they changed it to). Well, what ended up happening is that they charged me the full amount (including with the cable) on the date they had changed it to and AGAIN to the date I was trying to change it back to. Then they just put a credit on my account. I called multiple times to get at least one of those charges returned to my bank account, because I needed the money, not a credit. I kept being told it would be returned to my account, but it didn't happen. So finally I cancelled the service and switched to Ziply. Now they are saying I still won't get the money back for another 10-15 BUSINESS days (February 6th). Not to mention, they had me in a 1 gig plan, and when I switched to Ziply, they said that I probably only needed the 200mbps plan, so that's what I'm on with Ziply and it works good. Xfinity is just not trust worthy and I wouldn't recommend them.

I am filing this complaint against Xfinity for improper billing and service failures caused by defective equipment provided directly by the company.
When I picked up my modem from the Xfinity store, it included a coaxial cable selected and supplied by Xfinity, not by me. My internet service failed repeatedly from the start. Xfinity dispatched a technician who did not resolve the issue. A second technician later determined that the cable provided by the Xfinity store was defective and replaced it. Despite this confirmation, I was charged $100 for the technician visit and cable replacement, even though the failure was caused entirely by faulty equipment issued by Xfinity. I should not be financially responsible for correcting defects in company-supplied equipment.
Additionally, due to the defective cable, my internet service experienced multiple outages for most of January. I was billed the full monthly charge of $72 despite these service interruptions. I was explicitly promised a prorated bill for January, yet no credit or adjustment was applied.
These charges are unreasonable and constitute improper billing for services not reliably delivered and for defects originating from Xfinity’s own equipment. I am requesting:
A full refund of the $100 technician charge
A prorated credit for January’s service disruptions
Correction of my billing account and written confirmation of resolution

These people are thieves. I called them because I set up an automatic payment for a future date for a certain amount. They changed the amount without my permission and more than doubled the amount. I called them multiple times and they could not provide a reason why they did this. I asked to speak to s supervisor. They had me on the phone for about an hour, did not get me on the phone with a supervisor, they did not resolve my issue and they hung up

This is the most disgusting, greedy, unprofessional company I had to deal with. I went for cable service and was convinced on getting mobile service. My daughter's iPhone was traded for the newer model. I was supposed to get a free phone as well. 19 months later, I never received the credit, my bill is almost twice the original bill. Despite several trips to the store and several long hold and calls to customer service, Noone wants to take responsibility.
Stay far away from them if you can, save yourself some peace and some money. I am force to file a lawsuit against them.

To think I used to defend Comcast/xFinity. I had their cable/internet for years without issue. I even had their mobile service for over a year without issue. But then with increased costs, I finally switched to other providers for all three services. But a few years later, they offered a plan I could not refuse. So, I went back.

Boy, has their customer service changed, for the worse. During the hard freeze I had an internet issue. The run around/inability to get an actual human via phone was terrible. The cancellation without notice of a scheduled service call is disgusting. And the coup de grâce is trying to cancel the service. Really? The only way to cancel is to schedule for a callback 3 days from now? I can't wait for that presumably human to try to convince me to stay. I will do my best to be graceful and mannered with that person. I would not want to be in their shoes trying to sell people like me on staying with such a "too big to care" company.

Not only are they absolute blood suckers, their customer service is an absolute nightmare. How are these people still in business?? Also, I figured out when you have a past due balance, unplug your router and remove the wifi name/password from your devices. They send a disruptive signal to slow down your broadband 5G in order to make your life hell without them. I don't know what this world is coming to but they need to drop a nuke on the U.S. like yesterday. These companies have been given so much room to screw us ever since Covid. Xfinity is absolutely evil and sinister. Please stop giving them your money.

One star and they don't deserve. I was told that they will stop telemarketing phone calls and it's not true. I keep getting them. I will keeps writing how bad this company is if they don't fix the problem. And meanwhile I will be looking for another provider. By the way is my first day with them and internet and cable also will be canceled if the problem persists.

Xfinity customer service is the most horrible company I’ve had service with. They lie about what they are going to do and charge you for things you didn’t ask for. The rep never notate in the system that they called the customers regarding issues. 0 out of 10, never in my life recommend to anyone.

I would actually rate this no stars if I could.

Get ready for the epic saga. All I was trying to do was move my mother's phone number to her assisted living apartment.

First I was told I could split the services -- phone in one location, wifi on another. Nope, next call said I couldn't do that. But get internet gear, install it, that will help, we'll open a new account! Did that, didn't help.

Despite being told she COULD she then COULDN'T have a "land line," she needs to have a mobile phone.

Tried to purchase their 200$ "senior" phone, but since I couldn't sign for it I never received it. First customer service said it was weather, but it wasn't, UPS had tried to drop it off but I had to sign for it. I couldn't have it wait for me at a location either, and forwarding to another address also wasn't available. This was not mentioned in the phone call when I bought the phone.

Heck, when I called to confirm it canceled during non-delivery at first the rep had no idea, then magically knew the story after I told it to her. Such a coincidence.

So I bought a phone on Amazon. Guess what? "Not compatible" with Xfinity.

This has been going on for almost a month now, and I'm completely done with this company. Their customer service makes up stories, tells you different things depending on who you're talking to -- this is not worth your time.