Hospitable Avis 539

Love the fact that we have only 1 calendar for Airbnb, booking.com and Vrbo. Data flow is bidirectional so we never have to go to individual sites. All messaging is done through hospitable app no matter where the booking came from. AI usage in the messaging is amazing. It significantly improved our response time to our guests.

Hospitable ultimately resolved my issue, but the process was painfully slow and unnecessarily frustrating.

What should have been a 2–3 minute phone conversation instead took 10+ hours, 15+ emails and chat exchanges, and escalation all the way to the Director of Customer Support and the CEO. Only after senior leadership stepped in was the issue resolved (within ~2 hours), which makes the earlier delays even harder to justify.

This experience highlights a fundamental problem: email and chat-only support is not sufficient for time-sensitive financial issues like security deposits and payouts. When real money is involved, the lack of phone or real-time escalation erodes trust and credibility very quickly.

Hospitable may have solid product ideas, but support architecture is core infrastructure, not an optional feature. Without phone-based or real-time human escalation, even simple issues can spiral into major frustrations.

I hope the company treats this as a learning opportunity, because the product itself isn’t the problem — the support model is. They should add Human Phone Support, period! no more AI based chat agents or ai email agent for urgent issues.

Since Hospitable started managing 100% of my Airbnb listings, it has turned into a nightmare. They’re simply not qualified to manage a listing properly, and honestly, it’s better to handle everything directly in Airbnb.

Also, since I started using this app, they’ve never bothered to build a native app, it’s just a wrapped website that reloads every time you change something.

Now, to connect VRBO channels you have to download a browser extension. And like I always tell them: instead of adding new features that only help a small number of users, they should rebuild the entire core from scratch.

In short this app is only useful for sending polite replies to guests, because it’s absolutely useless for anything else.

Support has been really disappointing . I often have to wait more than 12 hours for responses, and when they finally come through, they’re always the same generic “ sorry we’re busy” message. It really feels like a copy-and-paste reply each time from support . On top of that, the system keeps blocking dates and automatically changing settings I’ve put in place, which has already led to lost revenue. They also push for upgrading to priority support for an extra fee, but there’s no improvement—responses still take hours. To make matters worse, guests aren’t receiving any information after check-in really need to concentrate on their subcribers needs if they want to retain us its very poor

Hospitable is so intuitive & easy to use. I had my listings up and running in 20 minutes. I love, love, love the AI features. Plus they are constantly improving and rolling out new features. I can't imagine hosting without Hospitable. Don't hesitate. Hospitable is the best PMS out there!

I love the usability of Hospitable. I've been with them since 2018 and have been really impressed with all of the features & integrations they've added over time. They are very receptive to customer feedback and suggestions. Their customer service is not instant but it is helpful given time. Happy customer here!

We signed on with Hospitable primarily for calendar syncing betwee AirBnb and VRBO. We rent out our vacation home when family/friends are not there, and we have a mandatory 24-hour gap between guests to allow for cleaning, which is not readily available in our rural area. Within the first few weeks Hospitable allowed a booking on a mandatory cleaning day. I immediately canceled the guest, got fined $250 by AirBnb and lost my Superhost standing for the coming quarter.
Then began the hallucinatory effort to figure out what went wrong. Hospitable's AI bot initially gave me completely wrong info. I requested a human, but got contradictory and confusing feedback. Another escalation to a human supervisor took five days to connect. While the supervisor was very nice, the bottom line was this: Any 'manual changes' to the calendar cancels out your settings that block guests from booking on cleaning days, and even blocked days not specifically booked by paying guests. I was not notified of this when we signed up and set up our calendaring system. There is nothing in the onboarding instructions that warns you about this. Despite lengthy back-and-forth via chat, and watching the videos they sent, no one could ever explain what actions the system counts as 'manual changes' - was it opening my caledar a month at a time? Was it fiddling with pricing? Were the settings inactivated by guest-initiated cancellation?
The final bit of advice was to contact a Hospitable supervisor EVERY TIME I made a manual change to the calendar, and they would 'reset' it for me. Which is nuts, a set up for mistakes, and way more work than just managing everything by myself, which is what I'm now doing since canceling Hospitable.

The software itself generally works and the automation features do what they’re supposed to (to be fair other software out there can do the same thing). Unfortunately, a billing issue completely changed my experience with the company.

A payment method changed without my knowledge and was updated within approximately one hour of cancellation, on the same day, during a holiday. There was no intent to cancel service, and the issue was corrected immediately once discovered.

Despite this, no discretion was applied, no escalation path was offered, and my legacy rate was permanently removed. The support ticket was later closed due to the holiday without resolution.

This was not churn or neglect — it was a same-day technical issue. The handling made it clear that rigid policy matters more than customer context or loyalty.

I do not recommend Hospitable if you value reasonable customer service or retention when issues arise.

Terrible service ! I lost a valuable booking because the AI automated software responded the unit was unavailable when it was actually available. This caused a huge financial loss for the year since this was a long duration booking during the holidays!
Reply:The AI-generated message stated that my unit was unavailable when it was in fact bookable. That message was generated by Hospitable’s system and sent to a live guest.
As a result of that incorrect automated output, the guest abandoned the booking, I lost approximately $1,500 in rental income, and VRBO charged me a $482 owner cancellation penalty.
Whether the message was suggested by AI or sent by me after being auto-generated is irrelevant — Hospitable produced false availability information that caused financial harm.
I have already provided this to support and am awaiting compensation or account credit for the losses caused by this system failure.

Fantastic service

The ability to track all bookings in one spot is super convenient

With seven properties and nine listings, Hospitable has been a lifesaver for me. Love the automated messaging and the ability to manage a single calendar site for my direct bookings, Airbnb bookings, and VRBO bookings. Hospitable also offers great customer support and continuous training seminars. It has literally saved me hundreds of hours this year. Highly recommend.

I completed the one- or two-week trial. They put your properties live straight away, so you don't have time to read a tutorial. They send messages to your clients without your agreement, block dates in the listing without your knowledge and advise a price of £18 for a bedroom! Everything is managed by algorithms, so you need to understand how the whole thing works before going live. They don't give you time to study the product and are driven by conversion rates for profit with absolutely no customer strategy!

I liked features provided on Hospitable. However customer service was so bad. I spent a lot of time talking back and forth with AI. Then AI finally sent me to a human agent. It took a day or so for the agent to get back. Then I went back and forth with an agent multiple times. They didn't even answer the questions. They provided some general instructions and asked customers to read tutorials themselves. It was such a waste of time. If you want to talk with someone, you need to pay $ 250 for 2 hours (actual time properly just more than 1 hour).

How could you treated customers like this? Customers pay a monthly fee but if they want to learn to use the platform, they need to pay extra to talk with a human agent.

Honestly we manage just under 90 STR properties and have worked with Hospitable for about 4 years. The software in my opinion is the best available. We did try other software's in the past and Hospitable has everything a large scale STR manager would need. They actually offer more then some of the other big name PMS software's out there. They have helped my business Cozy Cohost LLC keep things efficient and saving me and my time time and energy.

Buen trato al personal

Hospitable has been fantastic when it comes to helping us operate our property management business, Checkmate Rentals. All of their tools and functionalities allow us to operate at the highest level and bring great satisfaction to our guests and to our hosts. Whether you're self-managing or running a property management company, I highly vouch for them as a great partner. Right now, we currently manage over 220 properties on their platform, and as we continue to grow to 1,000 properties and more, Hospitable will remain our PMS solution.

This outfit somehow gained access to my Airbnb/VRBO account without my proper consent. Once in, they:
Changed all my pricing without permission (making a mess of my carefully set rates). And costing me money.

Blocked my ability to manage my own calendar or control my own bookings.

Began messaging my guests directly, overriding the thoughtful communication I always provide.

Booked dates that were already booked causing me to have to cancel and losing my SuperHost status

Cost me a fortune — including one booking I had to cancel that alone cost me $700.

Put my property on Instant book which I never do and booked dates that were no available.

I contacted them multiple times in WRITING to tell them clearly: stop, I do not want your service. REMOVE YOURSELVES FROM MY ACCOUNT. They ignored me and continued interfering with my business. In the end, I had to go through Airbnb directly to get this dreadful company removed.

Their pricing “strategy” is ridiculous, their service is chaotic, and their practices have destroyed my five consecutive years as a Superhost.

This company is terrible, unethical, and absolutely not to be trusted. They clearly do not know what they are doing and do not care. If you value your guests, your income, and your reputation, avoid them at all costs.

I experienced terrible service from a well-known brand with a significant price tag. The customer service was almost nonexistent, and I received no personalized attention, even with a mogul-tier subscription plan. Their customer service is outsourced to individuals who lack knowledge and simply keep repeating information from their knowledge base articles without providing real solutions or walkthroughs. I absolutely do not recommend this service.

My husband and I started using Hospitable after a terrible experience with a property management company. The switch came from a recommendation by our amazing cleaner, and honestly—it’s been one of the best decisions we’ve made.

Getting set up was incredibly easy, and the customer service has been outstanding. Every person we’ve interacted with has been helpful, friendly, and clearly committed to creating a great experience for hosts. All the resources we needed to get started were right at our fingertips.

The automated messages are priceless. Guests constantly comment on how great our communication is—and the best part? Most of it is automated! It’s simple, seamless, and a huge reason we’ve been getting consistent 5-star reviews.

We love having all our platform pages integrated into one calendar, and it’s super convenient to have all our smart devices connected in one place. I honestly can’t say enough good things about this platform.

And the price? It’s a steal for the ROI. Hospitable has saved us time, stress, and money while helping us deliver a top-tier guest experience.