Mauvais service après vente !
Band of hypocrites, I already send you the e-mail associated with the payment of the first purchase : t.pers***@yahoo.fr and it's not because I did a second one that you don't owe me the pins for the first watch, the second was a gift! I'm not asking the person I offered it to borrow them! Plus anyway, YOU were wrong in the first case, you send me the wrong pins for my size of watch!
Belles montres, mais service après-vente minable!
Nous avions commandé une première montre avec trois bracelets, ils se sont trompés dans la longueurs des attaches/barres pour attacher le bracelt en nylon au cadran de la montre. Et ils ne sont pas capables de vous envoyer les tiges qui vont bien de la bonne longueur!
Ils font exprès de ne rien comprendre malgré nos photos démontrant la taille des attaches du cadran de la montre : dans leur mail de réponse, il vous donne une astuce pour raccourcir le bracelet en nylon s'il est trop long, mais ce sont les ATTACHES/TIGES du bracelet sur le cadran de la montre qui sont trop longues.
Et pourtant, nous leur avons commandé une seconde montre.
Pas très commerçant, nul même je dirais!
Réponse : Nordgreen
Hi there. We’re sorry to hear about your experience and understand how frustrating this must have been.
We’ve reviewed our email records but unfortunately we’re unable to locate the first order associated with your email address. In our previous message, we asked for the order number or the email used for that purchase. While you kindly shared your transaction history, it doesn’t include the details we need to identify the specific order or the item purchased.
That said, we’d of course still like to help in any way we can. We believe you should have received your second order by now, including the pin you needed. We truly appreciate you choosing to order from us again despite the frustration you experienced.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us by email.
Kind regards,
The Nordgreen Team
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Updated after the edit
Thank you for your reply. We are truly sorry for the frustration you have had and are completely aware that you sent us the email address. However, as we mentioned, there is no other order than the recent one placed with the email address you provided. Unfortunately we cannot send pins as long as we cannot find the order and check what was bought that time. If you happen to think of another email address you might have used (could be gmail, icloud, hotmail or your family member's, friend's etc), please reach out to us by email so we can check and make it right immediately.
Kind regards,
The Nordgreen Team
