I spoke to Carly in the loyalty dept. Carly was very helpful and assisted me very professionally on explaining everything in a very customer friendly manner. 

O am very disappointed on their services. My compost collection was missed two time, and now my bin is full. I am up to date on payments. After we call their customer service , they said that some ones from their operations supposed to call us in 48 hours. After 4 days we didn’t received any call, and when we called to customer service they said some things, that the operations have to call us.  For the moment I have an impression that this is very poor administration of the business. I advise everyone to think to make a contract with them to look for a better option .

They’re ripping people off I had my bins paid in advance up to the end of march 2026 they hadn’t taken my bins the whole month of December and January I was left with overflowing bins. The girl on the phone was very intimidating and practically wanted more money from me even though I sent emails of transactions that I had paid up to march , I had to pay again another instalment of 34 euros for them to come and take away my bins and I terminated the contract PLEASE AVOID this company at all costs they’re cowboys and should be investigated. 

Had a wonderful experience.
Very quick and efficient, was called at 8 am and arrived same day in an hour.
Highly recommended.


Very easy to communicate with to arrange a quote and time for collection. 
Two men arrived and removed some very awkward garden material. 
Would definitely use again and recommend to friends. 

Ordered a skip that was advertised as suitable for large house clearance. Cost me €336 for a 4 yard skip. Barely big enough for one room. Wish I’d shopped around, 8 yard with Bord Na Mona only €365 and 6 yard only €300 with Oxigen. Shop around guys I feel like I’ve been stung ! And it’s not even going to be enough for what I need it for. When the guy rang me he asked where I wanted it, I told him to the right hand side of the front door and he left it to the left 🤷‍♂️ 

I have used this service a number of times post parties and cant fault it. The mess has always been removed as booked for and not even judgy with the sometimes large quantities 

I have tried using the BIGBin in Killybegs, Donegal, several times now, and almost every single time has been a massive disappointment.
The idea is good on paper. It is a pay as you go option for extra waste with separate bins for food, recycling, and general waste.
The problem is that in reality it is often a total disaster, mainly due to the complete lack of basic decency and civic sense of the people using it.
First off, in my experience, the food and recycling bins are frequently out of order.
Sometimes they are broken, sometimes full, and sometimes they just do not work.
So you are left with only the blue general waste bin, and that is where the real nightmare begins.
There is always some ignorant person who shoves absolutely anything in there with zero respect for the environment, the rules, or basic manners.
Badly tied bags that burst open, stuff jammed and wedged in tight, things that clearly should not go in there, objects blocking the mechanism, and rubbish dumped in a way that makes the space impossible to use properly. You name it, it’s there.
The result is that the next customer pays their money, the hatch opens, and there is basically no room left because it is all clogged up or filled with badly disposed rubbish from some rude person before you.
The worst part is that this reflects a broader mentality I see around here all the time.
They just do not care.
They mix everything up and throw it all in together without the slightest regard for the basic principles of recycling or not polluting, which should be second nature by now.
When this is the mentality, it’s a mess and a service like this is ruined regardless, at least for those of us who actually care.
Also ‘cause the internal capacity is already limited as it is.
You can barely fit a couple of standard black bags, so for the amount you actually get to dispose of, the price is not exactly cheap.
But even that is secondary to the real frustration.
You pay, you waste your time, and then you end up having to call to complain and ask for a refund.
And here is the other issue.
The response I have received multiple times is always the same.
They say that unfortunately they cannot do anything about people misusing the bins or jamming things inside.
Seriously? Is it normal for a service supposedly aimed at responsible waste management to just wash its hands of the problem like that?
You even have “CCTV in operation” written there. 
What for?
If there is no monitoring and nobody steps in when the system is being abused, the service fails.
There are already very few convenient and structured alternatives like proper recycling centres.
After several experiences like this, I have stopped using the service entirely.
Not recommended until things change.
It is a shame, because the idea could have worked.

Peter Auret services the mats and hygiene bins for our company. He always enters with a friendly attitude and attends to these with a great efficiency. Peter has always had great communication with any changes and ensures the work is carried out to a high standard. 

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