21run Reviews 440

I really liked shopping in this 21run shop, they have a lot of different models of asics and other brands! Really appreciated their costumer service, always responded and helped me!

Spam emails, with the need to add a reason why you want to cancel the subscription

Always had a good experience but recently received shoes and they were slightly too small so I returned them to get a half size bigger. They have now said the won't accept the return as the shoes are used. I tried the shoes one when they arrived and walk 10 steps the most in them. Sorry to realise that they are not a legitimate company.

Bought a pair of Pro 4’s before the release date, expecting them to be shipped on the drop date. There was a slight delay, which they took the initiative to compensate me for with a pair of Adidas running socks.

I used the pair a handful of times over 6 months, rotating through 5 other pairs. Sadly the carbon rods seem to have snapped after 80-100k. Not expected from this caliber of shoe.

I followed their procedure, and although its not a replacement, its 75% refund.

The process was really quick and professional , and they were open to motivational footage, pics etc.

Happy with my experience overall as they cant be held liable for a product failing that they didn’t make.

Scam. Didn't receive anything and they don't answer on e-mail or phone

Bought Hoka runners having had great experience with two previous pairs. After 5 weeks of minimal walking the cushioning failed cutting my heel. As with other comments 21RUN claim this is due to RUNNING STYLE and is considered normal wear and tear! A separate email complaint just referred me back to the returns process and they have not responded to my request to send the runners to HOKA

WARNING - SCAM COMPANY!
Bought a pair of shoes that turned out to have a manufacturing defect. The outsole on one shoe came off after about 20 walks/jogging.
1. The company tried to push up the shipping price at the time of purchase and blamed DHL. Obviously a strategy they have as I have seen several that they have tried to deceive.
2. At first they denied the complaint and referred to their experts who said that the shoe had been used incorrectly - i.e. they would not withstand walking BUT hard running!???
3. Then they offered a 30% discount to finally credit 50% and then stop answering emails.

Köpte ett par skor som visade sig ha ett produktionsfel. Yttersulan på ena skon släppte efter ca 20 gångers promenader/joggig.
1. Företaget försökte pressa upp fraktpriset vid köpet och skyllde på DHL. Uppenbarligen en strategi de har då jag sett flera som de försökt lura.
2. Först nekade de till reklamationen och hänvisade till sina experter som menade att skon använts fel - dvs de skulle inte tåla promenader MEN hård löpning!???
3. Sedan erbjöd de 30% avdrag för att slutligen kreditera 50% och sedan sluta svara på mail.

I bought a pair of shoes "New Balance FuelCell Rebel v4 Damen" on the pictures they put online they look black and beige. The ones I received are blue, green and white. I asked for them to cover the return costs they didn't offer. Be aware the pictures are wrong and description is wrong. Always double check the original website. I will never buy there again.

Ordered a pair of ASICS Metaspeed Edge Paris on May 1st for expected delivery on May 6th. I called on May 7th and was told they have sent a request to DHL and that it could take up to 3 days to receive a reply. I called DHL and they expect it will take 5-7 more business days. I will update if the problem is resolved.
...Latest update is that after 10 days DHL had found the shoes in the system and was sending them back to the store. I asked them to keep the shoes and credit my account which they said they would do. Could have been a DHL problem, contacting the helpdesk at 21run was relatively easy (moving up to 2 stars).

I just ordered a pair of shoes. And before they were sent out (more than 24 house before) i sent a email not to ship the order. Guess what they sent the order... fair enough mistakes happen. I then call the customer service and lets just say the service was very lacking. On any other site i have had this happen they sent a return label for free without even thinking about it.. but no the Lady wants me to wait a week+ for the order to be sent back automaticly and refused to offer a free returnere label.. just bad customer service.

Probably selling counterfeit models.
Bought Nike ZoomX Invincible Run 3, and parts of the sole came of after about 5-6 times of use = max 20 km.
This is a shoes according to Nike themself should hold up sevaral years and around 800 km.

But 21RUN are claming they have a lifespan of 1 year. The company is already blacklisted in Sweden since February and will get another remark with this case.

Ordered Adidas Ultra boost and after 1month only the sole started to peel off the black layer and became white. Upon checking the shoes was fake and yet they charge full/premium price for that. It’s a scam company. Every one stay away from this

Fastest delivery ever, got my shoes faster then if I would order them here in Sweden! Great prices also!

I bought some shoes for run and after 3 months it has some defects, I did a complain and they told me that they don’t accept it because I didn’t used it good…

Fake shoes, all the logos are wrong, it’s so obvious. Do not buy from 21run, fake China shoes. Save av few dollars for a few months so you can buy the real deal instead of this crap. You can’t get a refund and the guarantee is a lie. Fake fake fake

Did not receive item, company was difficult to deal with. Was eventually refunded after initiating chargeback. Might be down to DHL, however their delivery agent is outside of customer control.

I made a few orders without any issues and at first, was very satisfied with the service. However, I regretted buying from them when I needed customer support for the first time. I ordered shoes but they were too small for me, I tried them out and wanted to return them, but they did not want to take them back. They told me that it was their policy that they could do so, which is strange for some EU companies. If you are selling flagship shoes for hundreds of euros I would expect at least minimum care for your long-time customer but well... You will not get that with 21run.com. Buy somewhere else even if it's a few euros more expensive...

I received shoes that were slightly worn and did not fit me. I returned them, assuming they would accept the return in the same condition they were sent. However, they now refuse to take them back, claiming that I wore them. This feels deceptive; it seems they want me to pay for shoes that were already used.

Please be cautious: if you notice any signs that the shoes may have been worn, report it immediately. Otherwise, they may not accept your return!