ABOUT YOU Reviews 27,434

They have nice deals and offer fast delivery. But their refund process has problems. I havent been fully refunded for the item I returned, only received half the money. I have been trying to communica... See more

I bought 2 coats on the 21st of April and last delivery date was the 30th of April. When I checked yesterday the tracking number doesn’t even exist!! I sent 2 emails to customer service - no reply! On... See more

I’ve had issues with reimbursements before, but this time it’s really unacceptable. I returned the item on 07.12, they received it on 10.11, and confirmed the return on 12.11 — yet I still have... See more

Great selection and competitive prices, often better than at other online stores! Orders arrive quickly and returns are easy too. We usually keep quite a few items but when we do need to return, we do... See more

I order regularly from About you, and mostly I´ve been happy with this company. Sometimes it takes longer time for package to arrive( if there is a large amount of orders),but you get an e- mail with... See more

I had some problems returning my items and getting a refund. To be honest got quite scared for some time, as the confirmation of the return did not come back. After a few chats with their customer ser... See more

Despite the bad reviews I found on Trustpilot I decided to go ahead and buy a jacket for my kid because it was the only place it was available. It came quickly, and unfortunately my kid decided agains... See more

I am really happy to shop at Aboutyou.de as the company is constantly making the deals more lucrative by giving us (die-hard core! fans) 20% coupon deals. It would be more beneficial for both of us If... See more

I am from Bulgaria. I always buy from about you. I even have earned a vip profile. They deliver fast, everthing i okay with the returns too. The problem a lot of people are complaining is they are sel... See more

About You has a massive selections of clothings, shoes, and other stuff and i really like that they always have really good brands on sale....like super sale! This is my on the go online shopping stor... See more

Good afternoon. For a month now I have been unable to return either my goods or my money. 749.50 Euro. I've already written over 10 emails to customer support. No response. Neither company representat... See more

I have to say that I feel somehow relieved that apparently I'm not the only one having trouble receiving my money back. Too bad I didn't read all these comments in here before placing my last two orde... See more

Opgelicht!!! Ik kocht UGGS Tasman en kreeg een compleet ander merk schoenen (Deckers ??) dat ook nog eens 10x goedkoper en slechter eruit zagen. Answer: I have tried contacting customer se... See more

First time ordering. Purchased an Adidas dress from About You that was no longer available in Australia. Reasonable pricing and free international shipping was an absolute treat! Customer service was... See more

I am very happy with AboutYou. I purchase there because I have a discount with my company. I have experienced great customer service and a big variety of items and brands.

This company is one big scam , order made 23.09 packages to me personally have not arrived , I feel robbed for 4100 fr . Daily phone calls and the same rule the case is in another department . After... See more

Avoid this company. Many customers in Lithuania and Poland report the same problem – items returned but no refund received. I'm still waiting over a month, and every time they just say, “Finance dep... See more

Very happy with shopping, discounts, delivery and return process. Fast delivery, fast reimbursement. About You us my new shopping App that will stay :)

For more than 10 days I've been losing my time and nervs to get a correction from About You. Normally, I was ordering very often, but lately there are huge problems with returns. There is always some... See more

Something negative is undoubtedly going on with this store. I had been their customer for years, and it was always great – fast delivery and quick refunds. My last two returns in July – I still haven’... See more

In Lithuania, the media has already started reporting about the money that isn’t being returned. Yesterday, after I posted a media article from Lrytas under an About You post on Facebook, I got banned... See more

Online customer service is completely ineffective — messages pile up without any response. Email support is even worse. The only way to reach them is via an expensive phone number. My package was lost... See more

I placed an order from Hungary on 30 April 2024 for around 120 EUR. The payment cleared instantly, but I never received a confirmation email, tracking number, or, most importantly, the tracksuit its... See more

They charged about $100 for pair of jeans and it’s more than a month and they still didn’t send it. Trucking number says that it was added into a system and no changes at all. The customer service sen... See more

Like so many others I have been waiting for my money for several weeks now - returnreciep recieved 16th July and every email or phone contact with customerservice tells the same story; that they d... See more

I returned my order almost 1 month ago and am still waiting for my money back. Support sent me a PDF with refund information, but it is kind of bull shit, they said that I may have some issues with th... See more

Dear, ABOUT You,. I didn't find how to respond to your answer about my feedback on your work. Therefore, I leave one more review. The company's internal problems with employee workload are reconc... See more

No more shopping with them. Their branch in Poland has defrauded hundreds of customers and is not refunding them for returned goods. I am waiting for a refund for over a month! They keep sending emai... See more

About you I believe is a scam. They will take your money, not respond to customer service but will respond here and say 'please contact customer service.' It's an endless loop of automated emails. Don... See more

I bought two different items of the same company (dr martens) from About you. Both came in damaged brown boxes (not the original package) and the shoes had no tags or anything to prove they are origin... See more

I cannot get my refund money back. Their customer service is a joke, I've contacted them 4 times! And they always have a silly reason and ask to wait - first time for 5 days, second time for 6 days, t... See more

About You has shown an unbelievable level of incompetence and disrespect toward its customers. My refund has been “on the way” for more than 14 days, and I’m still getting nothing but useless, a... See more

I tried to place an order on the web browser and the payment wouldnt go through, I then called customer service to seek advice and they said they might be having technical issues (but he couldn't spec... See more

I'm gonna give it one star as I place an order 21 days ago and haven't received it yet on the website it says it was delivered. But when I click on the tracking number it says there's been a label cre... See more

I highly recommend not ordering from this online store!! I placed an order with them and paid instantly via paypal, and then cancelled the order on the same day, and after various phone calls & no rep... See more

I have ordered a pair of adidas shoes from them on 24th of December, and still I have not received my order and when I called their customer service they told me it is not our fault. And there is no t... See more

I was charged twice for an item I ordered, and despite reaching out through email, chatbot, and phone calls, I still haven’t received my refund. This issue has been ongoing since September 24th... See more

This company’s behavior is unacceptable!! A big BULLSHIT!!! I will share my experience with others and file an official complaint with the Romanian National Authority for Consumer Protection (ANPC)... See more

One star is too much! I was charged for an order that wasn't completed about a month ago and I'm still trying to get the refund.. I keep calling and calling and I hear only excuses, no one has informe... See more

I placed an order for goods in May. Apparently About You had technical problems, due to which their system did not detect the order, even though the transaction was completed. Because of thi... See more

Like many others I have been scammed by this 'company' - waiting for refund for about 2 months with no chance to receive it. All the communication is with bots sending senseless e-mails. Calling custo... See more

I received the wrong item — something I never even ordered. I contacted customer service, and they asked me to return it at my own cost, which I did. I sent the item back promptly and shared the... See more