Acbuy Reviews 899

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's customer service, highlighting the staff's friendliness, quick response times, and helpfulness in resolving issues. Consumers appreciate the team's responsiveness across various platforms, including Reddit and Discord, with some specifically mentioning the excellent support received even during off-peak hours. People also value the staff's proactive approach in providing assistance and ensuring customer satisfaction. The service provided is generally well-regarded, with reviewers noting the speed and organization of the shipping process. Many consumers appreciate the inclusion of free insurance, which provides peace of mind. However, some reviewers have reported issues with delivery times and confusing shipping options, indicating a lack of consensus regarding the delivery service. Overall, the company is considered trustworthy and reliable, with many customers expressing their intention to use the service again.

Based on these reviews

Rated 5 out of 5 stars

Great experience with ACBuy. The ordering process was smooth, communication was clear, and the QC photos were helpful before shipping. You should trust acbuy.com also with refunds and getting your pac... See more

Rated 5 out of 5 stars

ACBuy is actually legit. The site is easy to use, prices are fair, and the agent service is solid. Communication was decent and they handled my order without any major issues. Shipping took a bit (exp... See more

Rated 5 out of 5 stars

I recently ordered several clothes from ACBuy and I’m honestly super impressed. The quality of the items is great, everything arrived exactly as described, and the prices are really fair. Shipping w... See more

Rated 5 out of 5 stars

ACBuy is hands down the best shopping agent I’ve ever used. Fast, reliable, and super helpful with every order. The support team is always quick to respond, and their Discord server is next-level — be... See more

Rated 5 out of 5 stars

Please what ever you do, use acbuy instead of other agents because they are the one with the best customer service, they are the best, most flexible, and quickest with their customer support. They tak... See more

Rated 5 out of 5 stars

From my experience using agents before this is the best by far. Not to mention the discord group and their moderators especially YURI who no matter what was the problem has always been very help... See more

Company replied

Rated 5 out of 5 stars

Best agent out there, I'm not kidding. They always respond to questions, especially on reddit. Haven't had any problems, love the refund/exchange option. They always assure you if you're worried. Ther... See more

Rated 5 out of 5 stars

Okay, so I usually don't do reviews, but Acbuy totally blew me away. The product quality was fantastic, way better than I expected. And their customer service was incredible! They were super quic... See more

Rated 5 out of 5 stars

yo its chinese and some may say its sketchy asf but bro its literally the best shipping agent its like the new panda. if ur reps arent quality then thats ur 1688/taobao sellers fault. 10/10 site... See more

Rated 5 out of 5 stars

ACBuy is hands-down one of the most reliable and user-friendly agents I’ve worked with. Their customer service is super responsive—always quick to answer questions and help with any issues. I love... See more

Company replied

Rated 5 out of 5 stars

Really great step by step guidance within the website, very good quality even at a 30 euro price range for >100 euro shoes and the materials are all authentic. Genuinely very impressed with fast shipp... See more

Rated 5 out of 5 stars

Really great step by step guidance within the website, very good quality even at a 30 euro price range for >100 euro shoes and the materials are all authentic. Genuinely very impressed with fast shipp... See more

Rated 5 out of 5 stars

I have just ordered mu first haul from ACBUY, and i must say its very good.They have an exellent customer service, and they are easy to communicate with. It is also very easy to order, and its not ve... See more

Company replied

Rated 5 out of 5 stars

ACBuy has a great selection, and ordering is easy. However, I received an item in the wrong color. The support team was friendly and offered an exchange, but refunds are not fully processed due to a... See more

Rated 1 out of 5 stars

Do not order from this seller. My package cleared customs 12 days ago and has not moved since. DHL provides no updates and refuses to investigate until 45 days have passed. This is unacceptable serv... See more

Company replied

Rated 5 out of 5 stars

Firstly, a month ago I placed an order importing some stuff to Spain, and everything happened as the web told me (prices, shipping tinme...). However, the great event happened yesterday. I ordered som... See more

Rated 5 out of 5 stars

I had a great experience talking to the support team. They were super quick to answer my questions. The way they talk to customers is OK. One thing I think could be improved is the shipping options,... See more

Rated 5 out of 5 stars

AcBuy is truly a great agent . They have excellent customer service, respond promptly, and are excellent at negotiating. They show you the risks of buying from unqualified sellers so that the customer... See more

Company replied

Rated 5 out of 5 stars

AcBuy is truly a great agent 👌🏽. They have excellent customer service, respond promptly, and are excellent at negotiating. They show you the risks of buying from unqualified sellers so that the cust... See more

Rated 5 out of 5 stars

There customer service is on point even when its in the middle of the night for some employees on their discord server, they helped me find ways to reduce my shipping and always help one out if facing... See more

Company replied

Rated 1 out of 5 stars

Here is my review on Acbuy, there customer care is excellent.. There handling fee rates are low, storage is free for 90 days which is fair, they don't have trouble refunding they don't delay when you... See more

Company replied

Rated 1 out of 5 stars

Horrible customer service. 11 days since paid for shipping (which by the way is NOT CHEAP) an still no update. Every time I email them they answer saying things like "don't worry friend" or "wish you... See more

Company replied

Rated 2 out of 5 stars

I really liked ACbuy at first, but I ended up with 3 battery items (iPhone case battery type power banks). I was told several times to contact support and request custom shipping, but then I got gho... See more

Company replied

Rated 1 out of 5 stars

I ordered my parcel on 1 december, it took 7 days to arrive to the warehouse (which is way to long as it said 2-3 days estimated) and to this day it hasn't been delivered. I am currently waiting 50... See more

Company replied

Rated 1 out of 5 stars

Its been 45 days abs my order us stored - there is no option to ship to a local or overseas address . I have sent many customer requests and they aren't helping There was a USD balance and when I... See more

Company replied

Rated 1 out of 5 stars

They give u a shipping fee then a tracking number but don't ship to u instead to a warehouse.. and they aren't professional with their replies calling u friend this is a business transaction not f... See more

Company replied

Rated 5 out of 5 stars

Ac Buys customer service is unbelievable they sort out everything very quickly and give easy solutions to your problems. I had an issue with my order being cancelled after I paid for it all then next... See more

Rated 1 out of 5 stars

Haven’t received my parcel in 2 months. And I don’t even think my parcel will be delivered completely. I ordered a shoe, hoodie and a puffer jacket and I’m only seeing a hoodie in the picture of my pa... See more

Company replied

Rated 5 out of 5 stars

Acbuy's customer service is excellent, helping you resolve most issues and answering your questions quickly. The staff is friendly and easy to talk to they make sure you get the help you need without... See more

Company replied

Rated 5 out of 5 stars

I have been using website to order stuff and it’s been running very smoothly any questions I have they answer it promptly. I see a lot of people complaining about shipping I have no problem with shipp... See more

Rated 5 out of 5 stars

I had a great experience using ACBuy. The platform is very easy to use, the ordering process is clear, and everything went smoothly from start to finish. Customer service was responsive and helpfu... See more

Rated 5 out of 5 stars

An all round great experience; fast delivery to warehouse, multiple free quality check photos, great customer service, and free insurance on your hauls. What more could you ask for. The app and websit... See more

Rated 5 out of 5 stars

An all round great experience; fast delivery to warehouse, multiple free quality check photos, great customer service, and free insurance on your hauls. What more could you ask for. The app and websit... See more

Rated 5 out of 5 stars

The best shipping agent possible, this is so much better than "cnfans" that i have used in the previous past and also "pandabuy". They purchase the products quickly, and take good quality pictures, Al... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY IF YOU DO NOT WANT TO RISK LOSING YOUR MONEY My order had a delivery issue with Royal Mail and it was returned to sender. Acbuy acknowledged that it had not been de... See more

Company replied

Rated 5 out of 5 stars

Everyone recommended Acbuy to me so I gave it a try now for my recent order. Very very easy process and straightforward. They do all the middle work between you and the seller and make sure you are ge... See more

Rated 5 out of 5 stars

One of the best agents out there, if not the best one! Super quick process of getting stuff in the warehouse, on point customer support and good rates. They have pre-buying QC photos and the website U... See more

Rated 5 out of 5 stars

just wanted to take a moment to say how much we appreciate everything you're doing. ACBUY is such a good app - it's easy to use, the service is fast, and the quality is always on point. From the way... See more

Company replied

Rated 5 out of 5 stars

The best agent out there, the agents are super friendly, the shipping prices, packaging and reliability are really good and the customer support is top notch! I have ordered so many times now and im... See more

Company replied

Rated 5 out of 5 stars

Great experience with Acbuy! Everything went super smoothly, quick delivery, fair price, and the product was exactly what I expected. Customer support was friendly and helpful too. Definitely a place... See more

Rated 5 out of 5 stars

If I could give more stars I would be agent, best support fast responding, kind understandable they help a lot and provide you with the most information possible they can. They’re always help you with... See more

Rated 5 out of 5 stars

I recently ordered from ACBuy and was very impressed with the overall experience. The website is clear and easy to navigate, which made finding what I needed really simple. Customer service was... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

899 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am pleased to share my experience…

I am pleased to share my experience with the ACBuy and the product I received. The shipping process from China to Europe was remarkably smooth and efficient. My order arrived well within the estimated delivery time, which was greatly appreciated. The item itself is of excellent quality and precisely as described. I am very satisfied with both the service provided and the product.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with ACBuy

Great experience with ACBuy. The ordering process was smooth, communication was clear, and the QC photos were helpful before shipping. You should trust acbuy.com also with refunds and getting your package on time even if it takes time.

6 February 2026
Unprompted review
Rated 1 out of 5 stars

its an scam i bought from acbuy and it…

its an scam i bought from acbuy and it said it only costed an average amount of money so i payed it but later on i had to pay the same prize again just for the shipping i didn't even get an refund and paid everything but got nothing

6 February 2026
Unprompted review
Acbuy logo

Reply from Acbuy

Dear customer, may I ask if you are referring to the domestic shipping cost of the orders? This is usually related to the quantity of the goods you ordered. It is paid to the seller. I hope you could understand.

After you place an order and the order is sent by the seller, the domestic logistics generally takes 3-5 days to the designated warehouse of Acbuy, after which the warehouse will complete the work such as quality inspection, take QC photos for you and store the order for you in the warehouse within 24 hours.

You need to submit the order as a package on the warehouse interface, fill in the parcel address, pay the international shipping fee, and the parcel will be delivered to you

If you need further detailed assistance, please contact our online customer service or our email: Support@acbuy.com. We will reply to you as soon as possible.

Rated 1 out of 5 stars

Scammers

They give u a shipping fee then a tracking number but don't ship to u instead to a warehouse.. and they aren't professional with their replies calling u friend this is a business transaction not friends. If I order from your website u give me the complete cost up front and u deliver to me NOT TO A WAREHOUSE then never send me my purchases or say I advise u to accept the items ??? Shein nor temu does that nonsense. Ac buy needs to be shutdown and I demand my $171.71 back immediately! Nothing ac buy can reply changes the fact I demand my money back due to ac buy fraudulent and shady business .. if screenshots were allowed to be uploaded I'd show where it was unprofessionally stated "Taobao seller will not accept ywur return application. Therefore we can not return the products on your behalf. We suggest that you accept the products. Thank you for your understanding and
cooperation.
2025-11-29 03:06:45"

There's no understanding or cooperation from me because this is highly scamming! GIVE ME MY MONEY BACK YOU FRAUDSTERS YOU SCAMMERS!

28 September 2025
Unprompted review
Acbuy logo

Reply from Acbuy

As an purchase agency platform, when you make a payment for an order, the order cost includes both the domestic shipping fee (i.e., the shipping fee from the seller's location to the designated warehouse of Acbuy) and the cost of the goods. It does not include the international shipping fee. We hope you could understand this.

You then need to submit the order as a package on the warehouse interface, fill in the parcel address, pay the international shipping fee, and the parcel will be delivered to you

If you need to verify further, please continue to contact our online customer service or our email: Support@acbuy.com. We will reply to you as soon as possible.

Rated 5 out of 5 stars

ACBuy is actually legit

ACBuy is actually legit. The site is easy to use, prices are fair, and the agent service is solid. Communication was decent and they handled my order without any major issues. Shipping took a bit (expected with agents), but everything arrived as described and packaged well. Overall, it’s a good option if you know what you’re doing and are patient. I’d use ACBuy again.

29 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look