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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the prompt and friendly customer support, highlighting the staff's willingness to solve problems quickly. Many reviewers mention the team's helpfulness and the clear communication provided, with agents answering questions fast and offering good solutions. People also value the affordable prices and the wide selection of articles available. Consumers report that the products are quickly delivered to the warehouse, and the QC photos are taken speedily. Some customers have experienced fast shipping times, with parcels arriving within a week to ten days. However, opinions on the delivery service are mixed, with some reviewers reporting issues such as delays, lack of tracking information, and parcels being lost.

Based on these reviews

Rated 4 out of 5 stars

Overal they have a great system, fast shipping, fast working in the warehouse, great communication and good quality items. The only thing is sometimes the shipping is a little overprices. But that is... See more

Company replied

Rated 5 out of 5 stars

Since Pandabuy was raided, I've been using Allchinabuy as an alternative, and I'm very satisfied! The shipping costs are cheaper than those of other large agents, and the customer support is very prom... See more

Rated 5 out of 5 stars

Im using allchinabuy for 1 year and its just the best agent.I really appreciate that everytime i text allchinabot,agent really answer and provide ne with an answer.I just finished conversation with CS... See more

Rated 5 out of 5 stars

Super amazing company, hands down the best company for ordering goods from overseas. The products I order always get to the warehouse very quickly, QC photos are always taken very speedy as well, and... See more

Rated 5 out of 5 stars

Done 2 Hauls with ACB and its amazing yes there is shipping fee and other small stuff but thats to be expected, people who rate this 1 star don't know how agents work.

Rated 5 out of 5 stars

I have tried many other agents, however AllChinaBuy is the best. I have found with ACB the shipping is significantly cheaper, the QC process is much more personalised, the staff are friendly, and all... See more

Rated 5 out of 5 stars

The best of the best, packages always come on time and even early. Customer service is amazing, really nice people and always want to solve your problem as fast as possible. I’ve been using this app f... See more

Rated 5 out of 5 stars

Got in touch with the support team for more information on shipping and was greeted by an extremely helpful agent. Full process explained and left with no worries for shipping process

Rated 5 out of 5 stars

Fast, quick delivery, best customer service and most importantly affordable prices. If youre looking for a shopping agent out there, dont hesitate to go for all china buy, the best agent there possibl... See more

Rated 5 out of 5 stars

Allchinabuy its the best agent i used and IM NOT kidding. The employees can sustain a conversation and help you with your problems. They work fast and the shipping lines are very affordable. And the b... See more

Rated 5 out of 5 stars

I think this is great they have a very good Customer Support, who replies fast. I never had Problems with ordering there and when there was a problem they where right there to help me.

Rated 5 out of 5 stars

Allchinabuy is a very reliable and professional agent with fast and efficient support. The team is extremely helpful and friendly. I had an issue, and they resolved it for me as quickly as possible... See more

Company replied

Rated 1 out of 5 stars

All positive feedbacks here are NOTHING BUT an ABSOLUTE AND COMPLETE BS !! LIES !! Allchinabuy is nothing but a SCAM . You buy an item for $35 and keep paying for EVERY STEP .. fees , fees , FEES , FE... See more

Company replied

Rated 2 out of 5 stars

Actually its a very good agent overall. however, I noticed that when paying directly or adding money to the wallet, the funds are converted from CNY to USD using an exchange rate with about a 15% ma... See more

Company replied

Rated 5 out of 5 stars

I have used their services more than once, and their customer service is very polite and quick to help resolve any issues. I highly recommend them!

Rated 5 out of 5 stars

I contacted customer service and they helped the whole time. There was a very kind person named Cici and I don't know what I wouldve done without them. I have bought a few hauls from ACB and would rec... See more

Rated 1 out of 5 stars

We order baggy jean short cost like $13. Even after a month didn't receive. When I contacted on allchinabuy.com under my order using online chat. They said it is in a warehouse in California and yo... See more

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Rated 1 out of 5 stars

Absolutely shocking I ordered a putter it came with the head going round in circles I messaged straight away then told to email, I emailed then had a reply off a 🤖 BOT!! Who kept asking me for my det... See more

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Rated 5 out of 5 stars

Very good customer service. You do have to wait a little bit if you’re in the UK for responses, but they make up for that in their willingness to help. I had issues with my shipping and we got it han... See more

Company replied

Rated 5 out of 5 stars

Very good customer service. You do have to wait a little bit if you’re in the US for responses, but they make up for that in their willingness to help. I had issues with my shipping and we got it hand... See more

Company replied

Rated 1 out of 5 stars

I placed an order on their website on April 28 and paid through Trustly, which processes payments via bank transfer. After completing the payment, the site confirmed it was successful and told me to... See more

Company replied

Rated 1 out of 5 stars

Why my payment not workings many times and when it finnaly working I ship out and then my agent say my haul is 8kg (after over estimate is gone) while it is 6kg according to DHL???? AND WHEN I CONTACT... See more

Company replied

Rated 1 out of 5 stars

This is the second time my parcel has been either late or had no tracking information. Last time, it went 25 days with no information, and I didn’t think much of it—I thought maybe it was because of... See more

Company replied

Rated 1 out of 5 stars

Hello, I find it unacceptable that such a simple issue is taking so long to be resolved. It has now been over 4 months that I’ve been waiting for a clear response regarding an incomplete... See more

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Rated 1 out of 5 stars

I wanted to ship a 5 kg haul and the first issue was that I was forced to put my adress in englisch but I live in germany. And then they wanted to deliver it and it got to germany but then It got sent... See more

Company replied

Rated 1 out of 5 stars

I would like to report that I have been scammed by AllChinaBuy for over 1,000 CNY. They organized an invitation event on their Discord server where participants were promised 3 CNY per invite... See more

Company replied

Rated 1 out of 5 stars

The mods (Yuri) of their discord server muted me for 24h for saying sybau. nothing happened to the 200 others saying it. I confronted them about it and their community started flaming me. so I fou... See more

Company replied

Rated 1 out of 5 stars

I’d like to share my recent experience with AllChinaBuy in case anyone has gone through something similar or can offer advice. I placed an order on May 23rd, 2025. The tracking shows that t... See more

Company replied

Rated 1 out of 5 stars

I bought 2 shoes my package got lost no problem ill apply for a refund, my local post depot confirmed on email that my package was lost i said this to the after sales team on acb they are consistentl... See more

Company replied

Rated 5 out of 5 stars

I had issues with a seller and they responded to my messages within the hour and the issue was completely resolved within less than 24 hours. great service 10/10

Rated 5 out of 5 stars

Reeally good customer support! no stupid questions, you get help with everything and they are very fast aswell :) really happy.

Company replied

Rated 5 out of 5 stars

Allchinabuy is great, the costumer service is nice and fast. I needed to refund something and it worked so im glad that im using allchinabuy!

Rated 5 out of 5 stars

I had a good experience with AllChinaBuy. My parcel was delivered to the warehouse and the team was always responsive when I had questions. The support was patient and helped me clarify the tracking s... See more

Rated 5 out of 5 stars

first of all great experience,I got my haul in 7 days exactly and I got a lot of updates really fast,And I paid a really good amount of shipping,If you are seeing this please just use allchinabuy you... See more

Rated 5 out of 5 stars

They answer questions fast and give good solutions. They helped figure out a good line to ship my item and the lowest cost possible. in my opinion this is by far the best agent to use.

Rated 5 out of 5 stars

Great, clear, and quick customer service! I emailed them and got a quick response within a day, clearing up my concern.

Rated 4 out of 5 stars

My Stussy t-shirty was really good. Arrived a lot faster that I expected. A wee bit tricky navigating their websites but I got there in the end.

Company replied

Rated 5 out of 5 stars

Allchinabuy has been quick and helpful. They’ve been answering all my questions and navigating the website is quite simple.

Rated 5 out of 5 stars

Very good customer service, they take the time to help you and they not let you down if you have any issues with something

Rated 5 out of 5 stars

great team, great support. they have helped me even recover some expired copons, definately gonna use agin. Just ordered for 800 euros.

Rated 5 out of 5 stars

Very good customer service, there is a little wait for them to reply but the are trying their best, overall great experience with customer support team

Company replied


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4.3

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

always late

This is the second time my parcel has been either late or had no tracking information. Last time, it went 25 days with no information, and I didn’t think much of it—I thought maybe it was because of the holidays. But now it has happened again. It has been 16 days and the parcel still hasn’t left China yet. The supposed delivery time was 12–15 days. What kind of customer service is this, AllChinaBuy?

My order nummber is CM116853260DE

7 January 2026
Unprompted review
Allchinabuy logo

Reply from Allchinabuy

Dear friend, sorry for keeping you waiting. Due to the recent increase in packages, most logistics providers have experienced certain delays in logistics transportation. We are very sorry for the bad experience this may have caused you.

Meanwhile, we've verified that your package has completed customs clearance in the clearing country and is currently on its way to your country. You can track the package updates on https://www.17track.net/en. We hope you'll receive the package as soon as possible. If you have any questions, feel free to contact our online customer service.

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