B&M Waste Services Reviews 279

The overall service and communication of changes when they occur is absolutely spot on. For any questions I have, there is always a direct line for me to speak to someone and get the answers I n... See more

We have been with B&M waste for 3 months now. Started off with invoice queries and weight issues but Angela at head office dealt with this issue very promptly and efficiently. She listened to our issu... See more

B&M Waste Services has been satisfactory overall, and I've been with them for over two years. Josh Waters was especially helpful in getting my reprice contract started. However, I had an unfortunate... See more

I received excellent service from Alice when setting up our new contract. She was friendly, efficient, and incredibly helpful in answering all my queries. Everything was explained clearly and handled... See more

I wanted to say that without the phone call from Alice See I was leaving B & M / Panda waste. Poor communication, random collections at 1am, missed collections and then turn up without telling us, w... See more

If you just need someone to the job and be reliable- don’t use B&M. It feels like my second job is to tell them how to do the most simple tasks; I have had more back and forth with B&M over missed c... See more

We had a few issues with the B&M food waste collections and Angela helped our school massively. I would highlight her professionalism and dedication till we got everything sorted. I’ll leave the 5... See more

The service seems to be back on point now. Had a few glitches here and there and felt in need of possibly changing my supplier but since my new designated account person (Angela D) became involved... See more

Horrible patronising customer service agents. They expect you to jump through hoops to cancel a contract, I followed all of their instructions to cancel Written recorded letter of termination s... See more

B&M have been great throughout our contract, very responsive and always there for support. We have an amazing account manager in Jenny (Lawrence), nothing is too much trouble and always there for supp... See more

This company is diabolical and like the other reviewers, it does not even deserve 1 star (but unfortunately you cannot put zero). Our school food bins have not been emptied for 4 weeks and every day... See more

Awful service, waste container never arrived and still continued to take money from our account for 3months even though we never received our waste bin. Terrible customer service who is most definitel... See more

Its the people really, and engaged and willing people always deliver great service. Even when there is a blip, which can happen for numerous natural reasons, it's the response that makes all the diff... See more

We've been working with B&M Waste for several years now, and what truly sets them apart is the exceptional relationship we have with our account manager, Mike Manser. Mike consistently goes above and... See more

Harrison Holland was appointed our main contact to deal with our waste contract with B&M Waste Services. Harrison is very efficient and understands what we require as a company. Even though they are a... See more

Its the account management that sets B&M apart from the rest. Jenn has been a contact for 10 years now and its the trust that I put into the relationship that keeps me ensuring B&M are the waste suppl... See more

Josh Waters is conscientious,empathetic and thinks outside the box. Due to problems arising from neighbouring companies using my bin, I intended cancelling my contract with B&M Waste, which i... See more

We gave notice to termination our contract at the required time, 5-6 months before expiry, sent by recorded delivery to the Head Office however they are disputing this (saying it was late - it was... See more

I have been with B&M waste for a number of years. I have found them to be a very accommodating and helpful company to work with. Josh waters in the customer service team was brilliant. He understood o... See more

STAY AWAY - Signed a contract with them at the start of december and was told i will have a GUARANTEED delivery of all our bins on 24/12/25... they didnt arrive, contacted the sales guy several time... See more

We left B&M in December 2024 moving 18 sites to a different company. The back office/Invoicing set up is embarrassing. It is September 2025 and I am receiving calls regarding outstanding over... See more

Max attended site last December, advised me that B&M Waste were a far better service than Biffa, so we decided to change, we gave Biffa 6 months notice and Friday was their day to take over, Biffa rem... See more

The drivers turn up if they cannot get into the gates and don't call anyone to let them in, they then charge you for an abortive visit. No access or even trying for access lets the driver clock off ea... See more

I was assured that I would be getting a first rate service and that their quote would be sufficient for my needs. I signed up for two years. Didn’t read the small print as a busy person running a sm... See more

Angela dealt with my query promptly and efficiently. It's what good customer service looks like. Happy to continue to use B&M/Panda as our waste management provider.

Absolute farce of a company. They will arrange call-backs and chase things up, their definition of 'arrange' is certainly different to most as you do not receive any of these. Do not use this comp... See more

They don’t deserve 1 star ! They collect waste from schools from across the Rochdale area and are renowned for being absolutely useless. Missed our general waste collections for over 3 weeks now. The... See more

We have been working with B&M Waste for several years. After a recent takeover, there were some initial challenges, but things have now settled. Recently, we had the pleasure of dealing with Josh Wate... See more

I was contacted by Josh Waters who responded to my questions quickly and he answered what I wanted with no waffle. The service I received was outstanding and I would like to thank him for the work and... See more

Do not use this company. Wish I could post a photo. Overflowing bin stores. Turn up outside agreed access times. Leave. Say it’s not a missed collection. Passed from person to person who fob you off.... See more

We have been using B&M Waste for a number of years now and always found them to provide a good reliable service. Lisa Riley our account Manager is fabulous great at communicating and happy to discus... See more

They don’t even know their subsidiaries… Called them back on the number they called me on. Got a very rude man acting like I was an idiot for asking for ScotWaste (who I was calling back on the num... See more

Really do not want to waste any more time on this company, all I am going to say is their customer service is absolutely horrendous/non existent. Avoid this company & good luck if you have any collect... See more

I would like to comment on my dealings today with Lisa Riley in customer services . She excels in being … Professional Understanding with empathy Listening and keen to understand and e... See more

I have contract with them till 2027 but they services are very slow and they lie to me after Tuesday. If it’s client fault then they ask for charges and more pay like I have call them from Tuesday to... See more

B&M's customer service is appalling. Nobody answers your emails, every invoice they sent me was wrong so I needed to resolve but took far too much time to actually get a response from somebody... See more

The B&M team, led by Sarah, was very instrumental in thinking "outside the box" with creative and alternate ways to take care of our "mountainous" amount of general waste in record time, after our com... See more

This is the worst company I’ve ever had to deal with, service shocking, customer service disgraceful. These clowns really make my pi$$ boil, in 20 years of doing business they hit a new all time lo... See more

We took out a two-year contract with B&M Waste Services in May 2023. We wrote to them in February to cancel the contract. We didn't hear back from them, so spoke to them over the phone today. We hav... See more

Clare Neil has been outstanding to work with. She responds to queries and resolves issues quickly, efficiently, and with great attention to detail. Her professionalism and proactive approach ensure th... See more

Worst company I have ever dealt with! Avoid I will be cancelling my services with them ASAP. Rang 2 weeks ago to change business address, was told it would take 3 days and they asked me t... See more

I have been using this service for over two years and continue to be impressed. Angela handled my issue promptly and professionally.