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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the staff, describing them as friendly and professional. People highlight the team's ability to adapt to changes and their commitment to ensuring customer satisfaction. Reviewers underline the quality of the work done by tradespeople found through this service. Some customers were pleased with the quotes received and the speed of the service. However, there are mixed opinions regarding the service and the pricing. Some consumers express concerns about subscriptions, particularly regarding automatic renewals and the value of paid memberships. Some reviewers report difficulties in getting in touch with the company and express frustration with the lead generation.

Based on these reviews

Rated 4 out of 5 stars

Had never used any trade search websites before so this was a first for me. I was very wary/cautious in case I ended up with a "bad one" (trade person). Bookabuilder advertised the "SafePay" meth... See more

Rated 3 out of 5 stars

We booked last minute after my shower wasn’t regulating after a boiler change , it was decided that we would replace the shower anyway. When the fitter arrived he hadn’t been told so had to go and bu... See more

Rated 5 out of 5 stars

An amazing experience using Jack, he was friendly, tidy, knowledgeable and took his time to ensure the work looked perfect. He didn’t rush to get to the next job and took care of our materials to ensu... See more

Company replied

Rated 5 out of 5 stars

We had a front garden wall that needed rebuilding due to the footings being done wrongly by a previous builder. Used this service and was given a few quotes, chose AJ Builders who came out explained w... See more

Rated 1 out of 5 stars

I would give zero stars if I could. Awful company. Customer service from Ryan and Bradley is disgusting. Rude and unhelpful. Even when following their own terms and conditions. Do not recommend!!!

Rated 1 out of 5 stars

They are scammers, I get normal subscriptions 2 years ago, once it’s done they said, you just get limited job with that you have to upgrade it. They charge me around £700 for that, from past 2 years... See more

Rated 1 out of 5 stars

Absolute joke, got a book full of graft, a couple of my staff wanted to do some local stuff signed up with these clowns to find they give you unlimited leads, well it’s not free it’s £499 per year!... See more

Company replied

Rated 5 out of 5 stars

This was for a job in March that was reposted. For more complex electrical installation, the scope of which ended up widening. There were other renovations going on that needed working around. Prof... See more

Company replied

Rated 1 out of 5 stars

Making a payment for a service should be as it says on the tin, but when inconsistencies, abandonment and attempts to secure even further money from you is really condescending and very belittling.... See more

Company replied

Rated 5 out of 5 stars

The 2 guys was really good advised me on what was the best thing to do after having so many issues, they did more than what they should of to make sure I don’t have any more issues they kept in const... See more

Rated 5 out of 5 stars

the builders Hillside Builders came quickly when I got in touch.Checked the problem which was leaking roof on my porch advising me on the solution which I was happy with. Unfortunately due to ill h... See more

Rated 1 out of 5 stars

This site is terrible. I joined a year ago and never got anywhere in generating enquiries. Everytime a lead came up it was immediately taken. I complained on email and was ignored. They then autom... See more

Company replied

Rated 5 out of 5 stars

"Working with Book A Builder has been a fantastic experience. From day one, they were open, collaborative, and took the time to listen to our partnership ideas. I thoroughly believe this has created t... See more

Company replied

Rated 5 out of 5 stars

I highly recommend DBD home improvements. After they replaced a very old and damaged fence for me about 4yrs ago, I recently returned to them to do a similar job. This is a small firm and the Director... See more

Rated 5 out of 5 stars

We used a company call River Point Services Ltd. Ash the owner of the company arrived with a small multi-skilled task force. They fixed the fencing panels shed and painted the, they trimmed the... See more

Company replied

Rated 5 out of 5 stars

Quality of the work was very good. Gary always discussed the different stages of the work with us before starting, and he always cleaned up and left the garden tidy at the end of the day. His timek... See more

Rated 5 out of 5 stars

I’ve had a fantastic experience using Book a Builder UK as a tradesman. The platform is easy to use, with a straightforward setup that let me showcase my skills and services quickly. I’ve connected wi... See more

Company replied

Rated 5 out of 5 stars

I needed a (non-electric) towel rail for my bathroom after the previous one broke. I contacted Darius through Bookabuilder and he agreed to source the required items and do the job within a couple of... See more

Company replied

Rated 5 out of 5 stars

I can’t say enough good things about James at book a builder. From start to finish he’s made the process seem less and takes the time to build the relationship with his clients, he also save me a lot... See more

Company replied

Rated 5 out of 5 stars

Brought a pro membership for building works in London and have had several successful projects in my first few months. The sales team there know their stuff and will help and guide you on how to win... See more

Company replied

Rated 5 out of 5 stars

Really easy, straightforward process. Almost immediate responses from traders. Saves a lot of hard work researching traders yourself. Bookabuilder then follow up to ensure everything is going smoothly... See more

Rated 1 out of 5 stars

We hired a so-called “bathroom fitter” through this website and the results were a complete disaster. The shower tap he installed didn’t even function properly—water wasn’t flowing through correct... See more

Company replied

Rated 5 out of 5 stars

Chris the plumber did a good job in replacing the old syphon in my WC cistern and replacing the handle. Chris was polite, arrived when he said he would and was a clean worker. Would definitely use Hew... See more

Rated 5 out of 5 stars

JOINERY T PERSONA- Thomasz fitted 5 oak internal doors for me on 27 May 25. I highly recommend Thomasz to you. He is very responsive, does what he says he will do ( in my experience many joiners... See more

Company replied

Rated 4 out of 5 stars

Step up joinery were great building and altering breakfast bar to fit where I wanted it placed. Can't fault his joinery skills, very professional, polite and hard working. Will use again. Highly recom... See more

Company replied

Rated 5 out of 5 stars

I needed to replace a porch support post. I advertised through bookabuilder and received a response immediately. RM joinery called the next day to give a quote and completed the job two days later. Br... See more

Company replied

Rated 1 out of 5 stars

Absolutely garbage leads for carpets & flooring, I’ve had about 7 leads in roughly a year. Luckily I didn’t buy a membership and I only signed up due to a staff member calling me and saying there were... See more

Company replied

Rated 5 out of 5 stars

Came out the next day to give a reasonable quote and came the following week to do the job. After being let down by someone who had started the job and made a mess of it, Ant took down the original wa... See more

Rated 1 out of 5 stars

Do not buy this if you are a tradesperson looking for job leads. They promise you loads and get you next to nothing. You can never get through to anyone in office to talk to. In my opinion this compan... See more

Company replied

Rated 5 out of 5 stars

There were different persons who contacted me for the job. But Rafal from Five stars building Ltd contacted me in such a nice way that I had to call him for quote. He gave me very reason quote which w... See more

Company replied

Rated 5 out of 5 stars

Quick response. Quote given and accepted. The tradesman came the next day. Job done to my complete satisfaction. Now have tradesman business card and he will be my first call for future similar jobs.

Rated 5 out of 5 stars

Jim (JAP Roofing) provided a good and friendly experience through the booking process and in carrying out the job - replacing all our roof ridge tiles. Good comms throughout, very competitive price an... See more

Company replied

Rated 5 out of 5 stars

Excellent service simple to use…I used bookabuilder.com to find post a job for a drop kerb I found the right guys to do the job within 2 days and the job was completed on the same week by Reinforce Ut... See more

Rated 5 out of 5 stars

We needed some work done on our house, so we posted the job on BookABuilder. Within minutes we had multiple job offers. We had a couple come round to give us a quote and we picked our favourite.... See more

Rated 1 out of 5 stars

An absolutely awful company! They sell you an absolute dream over the phone claiming they have multiple jobs in your area and they are ‘yours’ as soon as you pay the £600 deposit, months later there... See more

Company replied

Rated 1 out of 5 stars

READ ALL NEGATIVE REVIEWS BELOW. THEY ARE TRUE. My father signed up and was promised the earth by well rehearsed sales people. What he received was a TOTAL SCAM. Zero leads / Zero Customer Ser... See more

Rated 5 out of 5 stars

The job was carried out in a very professional manner. I was surprised at how quickly the repair was carried out. Martin and his men were very pleasant and cleaned up very well on completion. The roof... See more

Company replied

Rated 5 out of 5 stars

Very helpful. Adapted quickly to change of date and made a big effort to be able to do the job within a tight deadline caused by other tradesmen. Excellent joinery skills and very friendly.


3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
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1-star

Replied to 62% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Roof repair

Needed a quick response as we had a number of leaks relating to the roof. We got some instant quotes and a team of two roofers came out the next day and sorted it.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Boiler repair

Plumber was professional and did the job quickly and was happy to explain what went wrong and what he had done.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

They are scammers

They are scammers, I get normal subscriptions 2 years ago, once it’s done they said, you just get limited job with that you have to upgrade it. They charge me around £700 for that, from past 2 years I don’t get a single lead. They creat job them self. Within seconds job will gone, after a years they put my account on auto renewal and took money from my account, after 6 month I cancel my subscriptions and they closed my account, they charge me for whole year and cancel my account in 6 month,
They are scammer don’t waste your money

21 January 2026
Unprompted review
Rated 5 out of 5 stars

the builders Hillside Builders came…

the builders Hillside Builders came quickly when I got in touch.Checked the problem which was leaking roof on my porch advising me on the solution which I was happy with.
Unfortunately due to ill health I put off having repair done.
I have been back in touch with the builders now and they are going to get back in touch with me when they can fit my work in

1 December 2025
Unprompted review
Rated 4 out of 5 stars

Bit wary at beginning but all good in the end.

Had never used any trade search websites before so this was a first for me. I was very wary/cautious in case I ended up with a "bad one" (trade person).
Bookabuilder advertised the "SafePay" method which I interpreted as providing some form of protection against being ripped off or paying for an unsatisfactory job. The "SafePay"process was unclear and not intuitive and after a couple of days, I gave up.
Job was urgent so I took the risk of paying deposit direct to tradesperson. I was lucky I had found an honest tradesperson through Bookabuilder who did a really good job. Started on a Saturday and even came back on Sunday to finish which suited me not having to take time off work.
Maybe I was being overcautious but the tradesperson I found on Bookabuilder was honest and kept to the schedule and budget.
If I need anymore work doing I'll feel more confident using Bookabuilder and not waste time on other trade search websites.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We had a front garden wall that needed rebuilding due to the footings being done wrongly by a previous builder. Used this service and was given a few quotes, chose AJ Builders who came out explained what needed doing gave a reasonable quote for the job. Came out the following week took the wall down, redid the footings and built the wall within 2 days. Wall is just what we wanted, they were professional, friendly, efficient and cleaned up afterwards would highly recommend.

4 May 2025
Unprompted review
Rated 3 out of 5 stars

New shower…

We booked last minute after my shower wasn’t regulating after a boiler change , it was decided that we would replace the shower anyway. When the fitter arrived he hadn’t been told so had to go and buy a shower. This was installed but he didn’t check it fully and it was assumed it was regulating however it wasn’t . I called the follow day and it was then decided it was the boiler installer who had swapped the pipes over when he remove the shower pump. They sent a new installer for the shower and he checked the install of the boiler and swapped the pipes over and all resolved, it did cost an extra £120 as they had to charge for him to come out as a repeat visit. I am very happy with the workmanship and shower and that the issue was solved .

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Beneficial process

Really easy, straightforward process. Almost immediate responses from traders. Saves a lot of hard work researching traders yourself. Bookabuilder then follow up to ensure everything is going smoothly.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Do not spend your hard earned money with this cowboy company. I have been signed up for over 3 months and have not received one lead. As soon as the sneaky sales people take your money, they dissapear never to be heard from again. Theres no option on your profile to speak with customer service. They get you on one deal, then the very next day try and pester you into a more expensive deal. Once this is refused you never hear from them again. Again please don't spend with these as they do not have the leads they claim to have, they are a cowboy outfit and I will be reporting to the watchdog.

26 January 2026
Unprompted review

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