No physical card is sent. I cannot see my card number and details in the app, so can't use it for online payments. The totum website seems poor and lacks information. My card doesn't show up in the to... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Verified
Have used TOTUM several times for a professional body member card and have found the process easy. There aren’t a really wide range of offers available for the membership price paid but I have been ab... See more
I was looked after by Ankita from customer service who was friendly and polite and responded to my query in a timely manner. My issue was resolved in a timely manner.
Company replied
My unique link for Totum given by my institution wouldn't work on their site, to allow me to sign up to Totum. Whilst initially it was difficult getting customer service to understand the problem, Man... See more
Company replied
I’ve gotten quite a few good discounts with TOTUM and looking back at my first few weeks after signing up, I had some issues with registration but their support team was supper friendly and fast regar... See more
Company replied
Verified
Great set of products included within the membership. I love the cashback card which offers both great supermarket discounts in a number stores as well as some major savings in Boots/Primark et... See more
Company replied
Put an order through using discount code but wanted to cancel and reorder a different product from the same site. However, the code was marked as redeemed. Contacted customer service to explain and w... See more
I ordered the cashback card but stupidly forgot to type in my code (to make it free!) and ended up paying £3.99 unnecessarily. I emailed TOTUM and had an immediate acknowledgement and a refund within... See more
Company replied
Member Support was very helpful Member Support was very helpful, and patient with me when I hadn't followed the instructions. They helped me through the process and now I have a Student ID card, so i... See more
Although my card account is active, I am unable to make any payments — every attempt is instantly declined without explanation. I tried calling customer service, but they were unhelpful and simply t... See more
Company replied
I purchased a Totum with PASS ID + ISIC + Cashback cards for my son and paid £36.98 in total including £5.99 for special delivery service. Waited 7 days, received a bog standard Totum card with econom... See more
Company replied
Horrendous experience with TOTUM right now - they are not cooperating with Pluxee to ensure my cashback card is set up. I've paid for it to be renewed and have a balance on my account. They have stopp... See more
Company replied
Lakshmi responded to my query very quickly and escalated it to the technical team who fixed the issue promptly. Lakshmi kept me updated throughout, thank you!
Company replied
Paid for a Totum card in December which included a 1 year tastecard membership. At the end of January my tastecard membership was stopped and I was invited to renew separately. Emailed the Totum help... See more
Company replied
My daughter applied for an ID card and has received an email simply saying "unfortunately your application for a TOTUM ID has not been successful", despite paying, providing her passport for ID, all o... See more
Company replied
Verified
My Totum ID card had someone else's details printed on the back. I have tried corresponding with customer support and two months later, I haven't been sent a replacement card. The customer service... See more
Company replied
I paid for a 3 year membership because it was another form of ID I needed and there was the promise of unique and useful discounts. I got the card and used the ID a few times but the discounts were so... See more
Company replied
I enjoy looking on the totum app at their discounts but with their cashback Pluxee UK app and card, I find it a little overwhelming that you have to place the money onto your card to be able to ge... See more
Company replied
The pros to this is you have physical card, I've not been able to find another site that does this. You get a taste card along side it this is good if you have restaurant in your area that accept i... See more
Company replied
Verified
I'm a 64 yr old male and find most of the offers and discounts are loaded to those younger than myself looking for day to day purchase. Bless them they have replied and pointed out i can get I... See more
Company replied
Sorry TOTUM, I was willing to give you the benefit of the doubt when my 'renew TOTUM for 3 years and you get Tastecard membership too' was cancelled without a word from you, and nothing put in place t... See more
Company replied
Verified
I wish i had read the reviews before signing up to the cashback card. I find no value in having to pre load the card with money, to spend in a specific shop, to then have to put money on to the card a... See more
Company replied
They gave me a faulty QR code to activate my card which cost me money and despite admitting it was their fault, offered me no compensation or help to rectify it. The offers with companies are often o... See more
Company replied
As many others have said the taste card was revoked which is disappointing as the actual offers on Totum are quite poor. The majority of the offers on the app are just sales on the brands website r... See more
Company replied
Waste of money. I've had it for almost a month and not used it once. The worst thing is the con aspect - they'll advertise on their app a discount for e.g today 20% off over £40 at Matalan b... See more
Company replied
Verified
Discounts are already on for most shops but totem puts it on the website and makes it seem for students when actually the discount is for everyone
Company replied
I made a purchase through IKEA using my Totum Cashback Card. The payment was successfully deducted from my account and is clearly visible on my statement. However, IKEA claims they never received th... See more
Company replied
Verified
There are so many places that I am able to use it and it has given me access to the Totum cash back card as well, which is great
Company replied
Had an issue when I couldn’t get onto the final step of purchasing a card. Emailed the team who got back to me straight away. Manali was great. Very responsive and worked hard to get my issue resol... See more
Verified
When I used card in the shop they had to put a long ( many numbered) for discount absolutely not comfortable and very annoying Sorry tell the truth Xx
Company replied
Really poor selection of discounts. Website is filled with offers that you can already get without the card - it's bizarre, it feels like a scam.
Company replied
I had a problem with passing the pass ID check, I was emailing with a Manali who was very helpful, great customer service.
Company replied
I signed up to a 3-year TOTUM card solely because it came with 3 years' worth of Tastecard. Never used TOTUM for anything else, as each time I tried, a better discount came up through anothe... See more
I couldn't get my ID verification and Ali was super helpful. All was sorted in less than 2 days. So far so good.
Verified
You don't get as much discount as I did the first time I was a student a few years ago. I don't get the whole cashback and why/how to get it. Not the easiest to find out information
Company replied
Verified
Totally useless, support are no help and choose to answer a different question. What a waste of money
Company replied
Absolutely pointless and a waste of money. I don't think I have managed to use the card once. Cannot wait fot it to expire early next year.
Company replied
I needed to change the email address I use to log onto the site. Ali responded to my email super quickly, asked some questions and got it done straight away. Very happy with that.
Verified
It is available most needs stores, significant cash back took a short time.
Company replied
Totum has become increasingly disappointing and seemingly redundant as a student discount card. I fully understand that offers and partnerships change over time, but when I renewed my Totum... See more
Poor customer service - can take months to respond and when they do its generic template responses and not reading actual questions in the email
Company replied
Must have card if you are student- great customer service
Company replied
Ankita from Totum Support dealt with my issue quickly and professionally, sorting it out to my satisfaction within 24 hours.
Company replied
I have been trying to get the card and every time I try to upload my photo nothing works and I have tried to get help but there is no one you can contact there is no customer service support at all, y... See more
Company replied
Verified
Great range of offers for UK, somewhat less for overseas online students like myself - possibly understandable, still regrettable.
Company replied
I was having difficulties completing the application process as I am recovering from illness. The TOTUM Team gave me excellent help in successfully applying for a TOTUM Pass.
Company replied
Great service from customer support. Thank you so much :)
Company replied
Verified
I’ve not used one discount yet as there’s been nothing worth it on there
Company replied
Company details
Written by the company
Welcome to TOTUM, where we believe in incredible benefits to enhance your lifestyle. TOTUM is available to a huge range of learners from all walks of life! Students, professionals and apprentices can not only save with over 400 top UK brands, they can grab huge TOTUM+ benefits like TOTUM Age ID, Food & drink offers, worldwide discounts and more! Whether you're studying or at university, completing an apprenticeship, are a recent graduate, are a member of one of 100's of eligible professional organisations, you can benefit from TOTUM today!
Contact info
24 Hood St, M4 6WX, Manchester, United Kingdom
- help@totum.com
- totum.com
2.8
Average
2K reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible customer service
Terrible customer service. Rude and unhelpful staff make having a totum card an unpleasant experience.
19 January 2026
Unprompted review
Reply from TOTUM
I'm really sorry to hear about your experience — that’s certainly not what we want for any of our members. I’ve checked our support system but haven’t been able to locate any tickets under your name within the past year.
I’d really like the chance to look into this properly for you. If you could email the details to help@totum.com and request that it’s escalated to the department manager, I will personally review your case and make sure it gets the attention it deserves.
Thanks for giving us the opportunity to put this right — I’m confident we can turn this around for you.
Verified
Reply from TOTUM
Thanks so much for taking the time to leave us a positive review! We're really glad to hear you're enjoying your TOTUM membership. If there’s ever anything we can help with, just let us know — we're always here to support you.
Verified
When I used card in the shop they had…put a member number not good
When I used card in the shop they had to put a long ( many numbered) for discount absolutely not comfortable and very annoying
Sorry tell the truth
Xx
23 October 2025
Reply from TOTUM
Hi there, and thanks for your feedback. Our current offers should not require you to manually enter your card number, so it sounds like there may have been some confusion in store. If you contact our support team (https://help.totum.com/support/tickets/new), we’ll be happy to look into this for you and confirm the correct way to redeem the offer.
In the meantime, you can find a step‑by‑step guide on how to redeem TOTUM offers here:
https://help.totum.com/support/solutions/articles/47001231389-how-do-i-redeem-totum-offers-
I’ve gotten quite a few good discounts…
I’ve gotten quite a few good discounts with TOTUM and looking back at my first few weeks after signing up, I had some issues with registration but their support team was supper friendly and fast regardless of the bank holidays. Most issues were resolved within the space of 2 days max each time I had a query. I got the PASS card and the cashback card too. It’s very beneficial for me as I shop mostly at Asda, boots and Superdrug. I’ve seen some Tesco discounts too and considering trying them out. Lovely experience so far.
29 December 2025
Unprompted review
Reply from TOTUM
Thank you so much for taking the time to share your experience! We're super happy to hear that you’ve been enjoying a great range of discounts with TOTUM, and it’s fantastic that our team was able to support you quickly — even over the bank holidays. We know how frustrating registration issues can be, so it's great to hear everything was resolved smoothly.
It’s also wonderful to know you’re getting value from your PASS ID and TOTUM Cashback card, especially with your regular shops at Asda, Boots and Superdrug.
We really appreciate your kind words and are thrilled you’re having such a lovely experience so far. If you ever need anything, we’re always here to help.
Fantastic Support
I was having difficulties completing the application process as I am recovering from illness. The TOTUM Team gave me excellent help in successfully applying for a TOTUM Pass.
4 December 2025
Unprompted review
Reply from TOTUM
Thank you so much for sharing your experience!
We’re delighted to hear that our team was able to support you through the application process, especially during your recovery. Your perseverance is inspiring, and we’re thrilled you now have your TOTUM+ with PASS ID. If you ever need further assistance, we’re always here to help. Wishing you continued good health and enjoyment of your membership!
Verified
I wish i had read the reviews before…
I wish i had read the reviews before signing up to the cashback card. I find no value in having to pre load the card with money, to spend in a specific shop, to then have to put money on to the card again in order to receive the very little cashback you get. I also see after signing up that to stop having the card you have to pay to stop it. So it came 'free' as part of having a student card, but there is a penalty to not be joined at the end of it. Seems a bit deceitful to me.
22 September 2025
Reply from TOTUM
Thank you for taking the time to share your feedback—we really appreciate it. We’re sorry to hear that the cashback card didn’t meet your expectations. By topping up funds and generating cashback in the same account, we are able to speed up cashback generation and tracking. Also, just to clarify, there is no fee to stop using the card. If you’d like to cancel it, simply reach out to our support team, and they’ll take care of everything for you, free of charge. We value your honesty and will continue working to make our services as transparent and beneficial as possible. If you have any other questions or need assistance, we’re always here to help!
A total, shameless scam
I signed up to a 3-year TOTUM card solely because it came with 3 years' worth of Tastecard. Never used TOTUM for anything else, as each time I tried, a better discount came up through another platform I use.
Less than a year later, my Tastecard was cancelled without a warning, as I found out when trying to use it to settle a restaurant bill (imagine the frustration and added cost!). I contacted TOTUM who took a week to look into it only to tell me that this was because their partnership with Tastecard had ended. As soon as I requested a refund, stating that I was no longer getting what I had been sold, I was GHOSTED by TOTUM's customer service despite sending chasers.
I then tried raising a chargeback claim, but my bank said that TOTUM refused a refund and that MasterCard can only escalate claims within 120 days of payment (convenient, isn't it, TOTUM?).
So in short, I was clearly lured into paying for 3 years upfront by making the offer attractive enough, and then the benefits were withdrawn. It's not my problem, dear TOTUM, that you didn't extend your partnership with Tastecard. If you sold me 3-year access to both TOTUM and Tastecard, I expect to receive both. The TOTUM card was advertised as coming with a Tastecard when I signed up and you HAPPILY TOOK MY MONEY for 3 YEARS, but I received NEITHER a 3-year Tastecard NOR my money back.
I just wish I read the reviews before signing up. This is not how business should be done. TOTUM have zero respect for their customers and will not even honour you with a response if you ask for a justified refund.
Update: it turns out I'm not the only one - just Google "totum Tastecard", there are plenty of other customers in this position!!!! Unbelievable!!!!!
18 November 2025
Unprompted review
Verified
Great range of offers for UK
Great range of offers for UK, somewhat less for overseas online students like myself - possibly understandable, still regrettable.
20 November 2024
Reply from TOTUM
Thanks for your feedback! TOTUM are a UK meembership offer platform, but we also partner with ISIC to provide International offers to students registered with us. I can see your membership included ISIC, and if you were to renew you would receive another 12 month ISIC card as part of your TOTUM+ membership. See here for info: https://totum.com/international-student-discounts
Non existent customer service - how can this be??
My daughter applied for an ID card and has received an email simply saying "unfortunately your application for a TOTUM ID has not been successful", despite paying, providing her passport for ID, all of the details of her college and the photo that is used on her college card. There is no phone number, email address or any way that we can follow this up. My daughter has tried to submit a ticket and received an error message. How is this an acceptable way to operate???
3 November 2025
Unprompted review
Reply from TOTUM
Thanks for your feedback, we're sorry to hear you've had trouble getting in touch. If anything is left unresolved, please let us know at help@totum.com, and we'd be happy to assist.
We include a chat widget on every page of our website. If an answer can't be found, you can choose to connect with an agent.
We also include a 'Contact TOTUM' option in the footer of our website, here you can be directed to our helpdesk https://help.totum.com/support/home where a support ticket can be submitted. We also include a FAQ with all contact options https://help.totum.com/support/solutions/articles/47001123414-how-do-i-contact-totum-
We look forward to hearing from you, best wishes, Team TOTUM
Verified
Reply from TOTUM
Thanks for the lovely feedback, supporting students is at the heart of what we do!
Verified
Reply from TOTUM
Thank you so much for your kind words! We're thrilled to hear you enjoyed our discounts and had a great experience with us!
Verified
Easy to set up and use but not many discounts
Have used TOTUM several times for a professional body member card and have found the process easy. There aren’t a really wide range of offers available for the membership price paid but I have been able to save some money using my TOTUM membership
18 January 2025
They gave me a faulty QR code to…
They gave me a faulty QR code to activate my card which cost me money and despite admitting it was their fault, offered me no compensation or help to rectify it. The offers with companies are often only valid if you are a first time customer (which are often the normal offer for every first time customer anyway). Some offers are only for people aged under 25 (rail discounts). Lots of offers are only if you spend say a minimum of £40 so no good for small orders. Offers expire so they may be valid 1 day but gone the next. Not a wide choice of regular shops accept it. They advertise businesses that don’t even accept the card. I’ve not even managed to use it yet! Really wish I’d read the reviews first, I honestly didn’t think I’d need to with something that is supposed to save me money. Same as everyone else, they have stopped replying to my emails. Absolute scam and until they respond I will make sure nobody else at my organisation takes out this card either.
Update: TOTUM have now given me a full refund as per their review promise below.
12 October 2025
Unprompted review
Reply from TOTUM
Thank you for taking the time to share your feedback.
Unfortunately, the organisation that originally generated our QR code began including third-party links, which led to a separate service being signed up for through one of those external providers. We’ve since updated our QR code and ended our relationship with that organisation to prevent this from happening again.
As the service you signed up for was with a separate company, we weren’t able to cancel it on your behalf. Cancellation needed to be requested directly from that provider.
To help resolve the issue and acknowledge the inconvenience caused, we’ve refunded the fee you paid to register with TOTUM. You’ll still be able to enjoy your membership for the full duration originally purchased, and we hope this goes some way toward compensating for the financial impact you experienced.
If you need any further assistance, please don’t hesitate to email help@totum.com and request that your support ticket be escalated to the department manager for review.
Our offers are updated regularly, with many retailers releasing new deals weekly. In addition to these limited-time offers, we also have long-standing discounts available from a wide range of partners. Here are just a few examples:
https://totum.com/discount/amazon/prime-offer
https://totum.com/discount/boots/offer
https://totum.com/discount/halfords/7-offer
https://totum.com/discount/apple-store-online/offer-mac
https://totum.com/discount/the-gym-group/offer25
https://totum.com/discount/cineworld/offers
We hope you’ll find offers that better suit your needs, and we truly appreciate your patience and understanding.
All the best,
Team TOTUM
Do not fall for these fraudsters...!
I purchased a Totum with PASS ID + ISIC + Cashback cards for my son and paid £36.98 in total including £5.99 for special delivery service. Waited 7 days, received a bog standard Totum card with economy delivery. Then paid an extra £3.99 for the Totum Cashback Card (provided by Pluxee UK) and again received nothing. I asked for my money back, but was ignored. I am now going through my credit card company and trying to get a chargeback because of Totum's and Pluxee UK's fraudulent activities.
9 October 2025
Unprompted review
Reply from TOTUM
Thank you for taking the time to share your feedback. I'm really sorry to hear about your experience, and I’ve reviewed the support ticket you raised with us. I’d like to clarify a few points below:
PASS ID: It appears you chose to cancel the PASS ID verification via the TOTUM app, which resulted in a TOTUM+ card being printed without ID. If you would still like to receive PASS ID, please reply to your support ticket and we’ll be happy to offer another opportunity to verify your details.
TOTUM Cashback: We sent you a voucher code for free access to TOTUM Cashback, but it seems you missed entering the code and paid £3.99 in error. That fee has already been refunded. Our cashback partner, Pluxee, has contacted you regarding verification for your cashback account. If you haven’t responded to their email yet, you can reach them directly here: https://help.totum.com/support/solutions/articles/47001261352-how-do-i-contact-totum-cashback-support-
Refund for PASS ID: PASS ID is included free of charge with all TOTUM+ cards. As such, if a customer chooses not to use it, no refund is applicable.
I understand you’ve now raised a dispute with your bank. If you no longer wish to keep your TOTUM+ membership, we can process a refund. To do so, please reply to your original support ticket and attach a photo of your TOTUM+ card cut into quarters. Once received, we’ll proceed with the refund.
Thank you again for your feedback, and we’re here to help if you need further assistance.
Best regards,
Team TOTUM
I was looked after by Ankita from…
I was looked after by Ankita from customer service who was friendly and polite and responded to my query in a timely manner.
My issue was resolved in a timely manner.
3 October 2025
Unprompted review
Reply from TOTUM
Thank you so much for your kind feedback! We're really pleased to hear that Ankita was friendly, polite, and able to resolve your query in a timely manner. We'll be sure to share your comments with her and the rest of our team — it means a lot to us.
If there's anything else we can help with, please don't hesitate to reach out.
Great customer service
Great customer service. Issues resolved well.
24 September 2025
Unprompted review
Reply from TOTUM
Thanks so much for your positive feedback, we'll be sure to share it with our team. If you need support with your TOTUM membership in future, you know where we are! Have a great day! Team TOTUM.
Waste of money and a con!
Waste of money. I've had it for almost a month and not used it once.
The worst thing is the con aspect - they'll advertise on their app a discount for e.g today 20% off over £40 at Matalan but when you go to the site, that's a discount being offered to
any customer and is nothing to do with a TOTUM card.
Same with offering money off Tesco delivery saver but it's just the normal
savings anyone can make when buying the delivery saver subscription.
Someone from TOTUM obviously trawls businesses for any discounts or sales they have on then puts them on the TOTUM website as if they are connected with having a TOTUM card. Which makes it look like the card results in far more discount offers than the reality.
Surely this is false advertising? It's
certainly misleading and I feel
completely ripped off for the £30 plus
pounds i spent on the card for 3 years.
23 September 2025
Unprompted review
Reply from TOTUM
Thank you for taking the time to share your feedback. We're really sorry to hear that your experience with TOTUM hasn’t met expectations.
We aim to provide a wide variety of offers and discounts, most of which are activated through a code or link. Occasionally, some brands may display their current public promotions on our platform, with the intention of introducing more exclusive deals in the future. Our offers are updated regularly, and many rotate based on availability from major retailers—so it’s always worth checking back or keeping an eye on our weekly update emails for the latest benefits.
Currently, offers from popular brands like Apple, ASOS, Currys, and Expedia are proving especially popular, with discounts available as advertised on our platform.
We’d love for you to explore the hundreds of offers available again—we’re confident there’s something that could be of real value to you in the coming months. If you need any help navigating the offers or have questions about your membership, our team is here to help at help@totum.com.
Verified
Prompt and completed the task to…
Prompt and completed the task to perfection courteous and thorough.
8 October 2024
Reply from TOTUM
Thanks so much for your kind words. This will make our team's day. I've passed it on to the agent who helped you! Have a great day, Team TOTUM.
Helpful staff - thank you Ankita!
I ordered the cashback card but stupidly forgot to type in my code (to make it free!) and ended up paying £3.99 unnecessarily. I emailed TOTUM and had an immediate acknowledgement and a refund within 3 days - thank you to Ankita!
10 September 2025
Unprompted review
Reply from TOTUM
Thanks so much for your positive feedback! We've shared the acknowledgement with Ankita! Best wishes, Team TOTUM
Great Support
Ankita from Totum Support dealt with my issue quickly and professionally, sorting it out to my satisfaction within 24 hours.
29 August 2025
Unprompted review
Reply from TOTUM
Thanks so much for your positive feedback, it means a lot! We've shared the acknowledgement with Ankita! Best wishes, Team TOTUM
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