Have ordered jewellery on the 3rd of December still nothing has arrived. I have contacted the company regarding a refund and have had no contact back. Would not recommend this company.
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See what reviewers are saying
It is a scam business ! Don’t buy from their site! They charge you and never ship your item! My order shipping has been stuck on just created for several weeks without anything shipping. I am filing a... See more
Company replied
I ordered a fossil watch for my dad, then wasnt sure id got the shipping address right. No idea how much it costs to ring the netherlands but rang them, not on hold long, a lovely lady confirmed the s... See more
Package ordered on 7th Jan and delivered on 14th Jan to Ireland I was worried about negative reviews from customers and I’m so glad I choose your company. Very high standard of shipping including pack... See more
Company replied
Company details
Written by the company
Brandfield is dé specialist in style items waarmee je je outfit compleet maakt: sieraden, horloges, smartwatches, tassen, portemonnees, zonnebrillen, riemen en parfums. In onze online shop bieden wij meer dan 16.000 verschillende style items aan van ruim 200 bekende merken en minder bekende opkomende merken. Niet alleen onze collectie is uniek; klanten kiezen voor Brandfield vanwege onze uitstekende service! Ons doel? "Jou inspireren en helpen jezelf te uiten met style items om zo het beste van jezelf te laten zien!"
Contact info
Osloweg 105, 9723 BK, Groningen, Netherlands
- 050 - 2011 559
- info@brandfield.nl
- brandfield.nl
3.0
Average
7K reviews
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Items never shipped or delivered
Have ordered jewellery on the 3rd of December still nothing has arrived. I have contacted the company regarding a refund and have had no contact back. Would not recommend this company.
3 December 2025
Unprompted review
Reply from Brandfield
Thank you for your review and sharing your experience. We apologize for the delay and inconvenience this has caused. We have contacted you by email and can confirm that the package has been delivered.
We hope you enjoy your purchase. Once again, we apologize for the delay.^MB
It is a scam business
It is a scam business ! Don’t buy from their site! They charge you and never ship your item! My order shipping has been stuck on just created for several weeks without anything shipping. I am filing a dispute with my bank. The idiots think they can get away with scamming people in Europe ! I am filing a complaint against this company for Fraud!
27 November 2025
Unprompted review
Reply from Brandfield
Thank you for leaving a review.
We regret that you experienced any inconvenience with your order. Based on the information in this review, I am unfortunately unable to retrieve specific order details. Would you please contact us by email? This way, we can discuss the situation together and work towards a suitable solution. Thank you in advance for your time. ^MB
Retour still not processed
I’ve now been waiting over 12 days for my refund after a return that was correctly received. Brandfield refers to internal delays, but that is not the customer’s responsibility. Communication has been poor, and I’ve indicated that I will submit a formal notice of default on Friday. A very disappointing experience. Ticket number: #100692.
11 July 2025
Unprompted review
Reply from Brandfield
Thank you for taking the time to leave your review.
We’re very sorry to hear that your experience hasn’t met expectations, that’s never what we aim for.
Please know that we take your concerns seriously and are in regular contact with you to resolve the situation as quickly as possible.
As mentioned in our communication, returns can take up to 10 business days to be processed, as outlined on our website:
https://www.brandfield.be/veelgestelde-vragen
In the meantime, we’ve created a case for you and will be monitoring it on a daily basis to ensure everything progresses as it should.
We'll keep a close eye on the situation and make sure to keep you informed.
We hope this brings you some peace of mind, and please don’t hesitate to reach out if you have any questions, we’re happy to help.
Kind regards,
Elise
Brandfield customer service
Buyer Beware
Buyer Beware: I ordered a set of three supposed 14k gold bangles from Isabel Bernard/Brandfield.
First issue: Item arrived and all three bangles were stuck together and could not be worn indivudualy as the listing claimed.
Second issue: I took them to my jeweler who is a master goldsmith to have them appraised. I figured I could have him separate them and sodder them back together if I wanted, but he tested them and said they are not 14k gold so he didn't do any work on them.
I reached out to the seller to return the item but they insist I cover return shipping. Legally, I am not permitted to send fine jewelery internationally via US Post so my only option is DHL which costs upwards of $100 USD.
I'm already out $600+
I explained the situation to IB and asked that they send a return label so I may return the item to them safely. They are refusing.
Any company that sells "fine jewelery" and refuses to make the return easy for the customer is likely scamming you and hoping you'll get frustrated and not bother with the return.
Do not buy from Isabel Bernard or Brandfield.
30 May 2025
Unprompted review
Reply from Brandfield
Thank you for your review Erin.
We are sorry that your experience with us did not go as planned.
We would like to emphasize once again that we only sell original and authentic jewelry.
In this case, it concerns jewelry from the Isabel Bernard brand, which is made of 14-carat gold. During our contact, we also provided photos on which the hallmark is clearly visible in the jewelry.
We understand that you are disappointed and we are sorry that this has led to dissatisfaction. We have contacted you several times to answer your questions as best as possible.
Your return has now been processed and the purchase amount has been refunded to you.
Should you have any questions in the future, we will of course be happy to help you.
Kind regards,
Elise
Brandfield
Reply from Brandfield
We're sorry you've had this experience. We understand that this can be frustrating for you and we value your contentment. If you feel comfortable doing so, please feel free to send us an email with your question or comment, in response to the case number we sent you earlier. Don't hesitate to contact us, we'd be happy to assist you! ^AZ
Do not order here!!
Do not order here!!
I placed an order here end of November. The delivery was fast, but unfortunately, the clasp of the bracelet was defective. I had to return it.
A few days later, I received a message confirming that my return had been received and that the money would be refunded. However, it has now been almost a month, and I still haven’t received my refund.
I have tried calling both Isabel Bernard and Brandfield multiple times, but neither company answers. It even seems like their entire phone lines have been disconnected.
Since they were unreachable by phone, I sent several emails to both parties, but I haven’t received any response to those either.
I am still waiting for my money and have had no communication whatsoever!
Absolutely not recommended!! I have never experienced such terrible customer service before.
24 January 2025
Unprompted review
Reply from Brandfield
We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand your concerns and appreciate your patience.
We have carefully reviewed your case, and we can confirm that the refund was successfully processed on our end. Our IT team has also double-checked the transaction, and everything has been correctly transferred to the original payment method you used for your order. We have not identified any issues on our side.
If you have not yet received the refund, we kindly recommend checking with your bank. You may be able to use the authorization key from the transaction to help them trace the payment.
Please let us know if we can assist you further. ^HJ
Placed an order for a watch the end of…
Placed an order for a watch the end of December. It's now three weeks later and it hasn't come and the "tracking" begins and ends on 31/12/24; it hasn't moved or added anything since that original posting. It seems like several other people have dealt with the same useless tracking link. I emailed six days ago and am still waiting for a response, which they say could take five working days. Any other place I ever did business with had a policy of one or two days to get back to someone. I see that most people get the response/threat that if they email more than once, they'll be put at the back of the line. Another classy move I've never seen anywhere else. I just want the watch I paid for and to be done with this place. The order number is #BF-5000005538. Over three weeks to go from the Netherlands to Ireland? C'mon.
31 December 2024
Unprompted review
Reply from Brandfield
Thank you for your patience. We have just sent you an email from your case with an update. We have re-sent your package, and it is delivered.
If you have any further questions, please reply directly to that email so we can assist you as quickly as possible.
We sincerely apologize for the delay and appreciate your understanding. ^HJ
Watch received in excellent condition.
Package ordered on 7th Jan and delivered on 14th Jan to Ireland I was worried about negative reviews from customers and I’m so glad I choose your company. Very high standard of shipping including packaging. Invoice was sent on next day and also tracking number. Highly recommend to everyone and definitely I will order again. Thank you so much Brandfield. Well done.
14 January 2025
Unprompted review
Reply from Brandfield
What beautiful words, thank you! 💖 We are very happy to hear that you are satisfied with our service and shipping. We do our best to ship every order with care and attention, so this means a lot to us! 😊
See you next time and thank you again for your trust in Brandfield. Enjoy your purchase! ✨^HJ
Delivery delays
Given the advertised delivery timeframe to Ireland is 3/5 working days, I confidently ordered a necklace and earrings on the 14th Dec as a Christmas present. Having tracked the parcel, there has been no movement since the 17th of December. I wrote to customer care and they said there was nothing they could do. I wrote to the carrier company and they raised an investigation with Brandfield customer care only to be told it would arrive shortly. It’s now the 5th of January, I’ve had no update and no parcel. I appreciate that there are ongoing port issues and that this is likely to be delaying the parcel, but Brandfield has not provided me any reason for delay, and their website doesn’t state any delays to deliveries. Disappointing experience.
5 January 2025
Unprompted review
Reply from Brandfield
Thank you very much for leaving a review. We are sorry that you experienced inconvenience with your order. Based on the information in this review, unfortunately I cannot find any specific order details. Would you be so kind as to contact us via email klantenservice@brandfield.nl ? For a more efficient handling we advise you to send one email and wait for our response, as emailing again will change your date and will put you at the bottom of the list. This way we can look at the situation together and strive for an appropriate solution. Thanks in advance for your trouble. ^HJ
Ordered a watch on the 16th of December…
Ordered a watch on the 16th of December as a gift. The website states 3-5 business days for delivery, meaning the watch should have arrived on the 23rd at the latest. Disappointing. I should have looked at these 3.5 reviews before ordering from here.
16 December 2024
Unprompted review
Reply from Brandfield
Thank you for posting your review. We are sorry to hear that you experienced problems with your order. Unfortunately, based on the information in this review, I cannot identify specific order details. Would you please verify that you sent an email to customerservice@brandfield.com? In addition, I would ask you to wait patiently for a response, as repeated messages may change the time of receipt. We appreciate your understanding and patience. ^HJ
No communication.
Paid for a watch on the 5th, checked multiple times a day for tracking updates.its the 18th and still no update. I understand that there are some postal disruptions in certain places, but the tracking hasnt even updated beyond the initial stage.
No communication from Brandfield, and no reply from customer care. Not happy at all and will most likely think twice about placing any future orders.
18 December 2024
Unprompted review
Reply from Brandfield
Thank you very much for leaving a review. We are sorry that you experienced inconvenience with your order. Based on the information in this review, unfortunately I cannot find any specific order details. Would you be so kind as to contact us via email customerservice@brandfield.com ? For a more efficient handling we advise you to send one email and wait for our response, as emailing again will change your date and will put you at the bottom of the list. This way we can look at the situation together and strive for an appropriate solution. Thanks in advance for your trouble. ^HJ
Quick and efficient
Shipping took exaclty a week to Ireland, came in a huge box and in a bag like you'd get shopping in store everything flawaless no complaints .
23 September 2024
Unprompted review
Reply from Brandfield
Thank you for your feedback! We're happy to hear that your order arrived in Ireland within a week and that everything was flawless. It's great to know that the packaging met your expectations as well. If you ever need anything else, don't hesitate to reach out. We appreciate your support and look forward to serving you again! ^HJ
Unfair Return Policy
I was disappointed to learn that Brandfield requires customers to pay for return shipping. In today’s online shopping environment, this is frustrating and discourages me from purchasing again. I hope they reconsider this policy.
9 September 2024
Unprompted review
Reply from Brandfield
Thank you for your feedback. We strive for full transparency and state on our website that the costs for returns outside the Netherlands are the customer's responsibility. We regret that this was not clear to you. If the items received do not meet your expectations, you can return them, and we are sorry that you were not satisfied. If you have any further questions, please do not hesitate to contact us. ^HJ
It’s my first time dealing with you
It’s my first time dealing with you , i placed an order and i pay for delivery charge , and it was 3-5 business days - FedEx supposed to deliver within this period !!?
But until now i didn’t recieved anything and it was more than 10 days
Untill now no one answer or update me about my order Case#107766 - BF-5000002363
5 September 2024
Unprompted review
Reply from Brandfield
We apologize for the inconvenience and delay in the delivery of your order. We understand that this is frustrating, especially since you have not received any updates. By the looks of your case, the refund has been processed. Once again, we apologize for the situation. If you have any further questions, we are of course ready to assist you further. ^HJ
Stuff you buy is fine, borderline false advertisement though
Stuff you buy is fine, but they offered a "100 euro goodie bag" which is borderline fake advertising. Two product by a drop shipping company they value at 50euros, a flimsy stainless steel bracelet and sunglasses with the most basic glasses in them. The quality is like at a souvenir shop.
Then a 30euro voucher that is only valid after buying something for 150euros, in due time I can probably find similar ones for free online. Only the foundation for my girlfriend was a reasonable addition as that stuff is always pricey
It's upselling products worth maybe 25euros is scummy
18 August 2024
Unprompted review
Reply from Brandfield
Thank you for your feedback and sharing your experience with the goodie bag. We understand that it can be disappointing if the contents of the goodie bag did not meet your expectations. We will be sure to pass on your feedback to the team responsible for this aspect of our service so that we can continue to improve and ensure that customers receive positive surprises. If you have more questions in the future or have any other comments, please do not hesitate to contact us. We are always ready to help. Thanks again for your feedback and choosing our offers and services! ^HJ
The order is delayed and no updates.
The order is delayed and no updates.
On your website it says that EU shipping is 2-5 business days. Well, I submitted my order of a 359.10 euro watch, last Thursday the 11th of July, and the payment went through on Friday. So, I thought I should give it the whole week plus last Friday. I had ordered products from the other side of the world that arrived faster. Could you at least look into my order and update me as I received no further updates after the 15th. My review is not final.
Update: Thank you for your quick response. I received the package today. The package was in perfect condition and in a nice gift bag. As I said, my review wasn't final and after your professional response the minor delay isn't enough to keep me from giving you 5 stars.
Maybe a bit better tracking and updating in the future would help customers have a peace of mind.
Thanks again.
19 July 2024
Unprompted review
Reply from Brandfield
Our sincere apologies that you experienced problems with the delivery of your package. Shipping times can indeed vary during huge crowds and I understand that this can be frustrating. Your track and trace indicates “Out for Delivery” today. Again we apologize for the delay and hope you enjoy your purchases! ^HJ
I bought a Guess watch
I bought a Guess watch. The product is beautiful. They give a free gift, which is a small machine to shorten the watch, extremely handy. It was shipped in less than 24h. Amazing experience.
16 July 2024
Unprompted review
Reply from Brandfield
Thank you for your great feedback! We're glad to hear you're pleased with your new Guess watch and the handy gift to shorten the watch. It's great that the shipping went so quickly and that you had a great experience. We hope to serve you again soon. ^HJ
Well done in the end!
Well done in the end!
I was alone with my order and didn't know anything about it: no confirmation mail, no tracking...
I wrote but nobody replied till something happened and the parcel arrived in Italy and Brandfield answered my e-mails.
Now I am satisfied but it wasn't an easy experience! Therefore I give 4 instead of 5 stars
9 July 2024
Unprompted review
Reply from Brandfield
Thank you for your honest feedback and your patience. We are sorry to hear that you initially had problems with communication and tracking of your order. We understand how frustrating that can be and we are constantly working to improve our service. We're glad you were ultimately satisfied with your purchase and that the package arrived well. We will take your feedback to heart to ensure that future experiences are smoother. ^HJ
I've been trying to get hold of the…
I've been trying to get hold of the customer care for more than a week. I ordered for than 1 week back I recieved no updates till now. I have paid 164€ for a watch and not gotten a refund or delivery confirmation.
Update : I recieved the product after 2 weeks. The item was in fine shape and in in the process of using it.
29 June 2024
Unprompted review
Reply from Brandfield
Thank you for making your experience known. We are sincerely sorry that your experience with our service was not as expected. Following your feedback, I immediately reviewed your case and see that the track and trace has been updated and the package was delivered today. We have emailed you about this this afternoon. If you have any further questions or comments, please feel free to let us know in your reply to our email. Again, our sincere apologies for the inconvenience. ^HJ
Made an order yesterday on brandfield…
Made an order yesterday on brandfield but got no confirmation email luckily I have the order number from after the item was purchased, how long does delivery time take
1 July 2024
Unprompted review
Reply from Brandfield
Thank you very much for leaving a review. We are sorry that you experienced inconvenience with your order. Unfortunately, based on the information you left in this review, I cannot retrieve specific order details. If there is anything we can do for you, we would like to ask you to email or call us during business days. This way we can look at the situation together and strive for an appropriate solution. Thanks in advance for your trouble. ^HJ
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