Absolutely fantastic service from start to finish. The mats are excellent quality, fit perfectly, and feel far more premium than expected for the price. Ordering was simple, delivery was quick, and... See more
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Company details
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Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make. All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £40.
Contact info
Unit 2A Broom Business Park, S41 9QG, Chesterfield, United Kingdom
- [email protected]
- carmats.co.uk
Replied to 98% of negative reviews
Typically replies within 48 hours
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Very help full through the whole…
Very help full through the whole process even though my car was a new model! The mats were made to measure and fit perfectly!
PISSPOOR
PISSPOOR. 75 quid on the cartown mats. 3 months of use and they’ve essentially disintergrated. Somethings going on with their reviews on here because I’m sure plenty of people share this experience. They were great for a week. And then, just went downhill.
Good quality mats
Good quality mats, fitted my car perfectly. Customer service was fantastic and communication from initial order to delivery was spot on. Would order again without hesitation. Nice price too!
They fitted perfectly and they arrived…
They fitted perfectly and they arrived on time, communication was good they kept me informed from placing order to recieving.
Great product. great service.
Efficient, timely, prompt delivery.
The mats fit like a glove and are of a good standard.
I will be using your service again, and, in the meantime have recommended your services to my son.
Great Value for Money
The ordering process was simple and easy to use and updates on the order were clear. I am really happy with the finished product and believe the service is great value for money.
The website was easy to use.
The website was easy to use.
The prices are great and the mats are really well made.
The car mats are well made
The car mats are well made , fit perfectly and stay where they’re supposed to .
Very good aftermarket mats
Very good aftermarket mats , fit is perfect and good quality
Refused refund for expedited delivery
1★ – Delivery guarantee not honoured and refused refund
I paid £6.99 for Guaranteed Next Working Day Delivery based on the promise clearly advertised at checkout.
The order did not arrive within the guaranteed timeframe.
When I contacted customer service, they confirmed the delay was due to their courier (DHL) but refused to refund the delivery charge to my original payment method. Instead, they issued store credit only, which I did not request or agree to.
Their position was that the delay was “outside their control” and that their policy only allows account credit. However, as a customer, my contract is with CarMats.co.uk — not their courier — and I paid for a premium service that was not delivered.
If you advertise a delivery guarantee and charge extra for it, it should be honoured properly. Offering store credit instead of a refund when the service fails feels unfair and misleading.
The product itself is fine, but the customer service response and refusal to take responsibility for their delivery promise was very disappointing.
I would not recommend paying extra for guaranteed delivery, as it appears there is no meaningful guarantee if the courier delays your order.

Reply from CarMats.co.uk
Bait advertising
I saw an advert on IG for 'Toy Town car mats", which looked pretty cool. I was presented with an advert link which pictured the Toy Town mats, with a price indicated as £23.99. Once you click the link however, the price jumps up to £39.99.
I done some digging online, and this misleading advertising appears to be referred to as "Bait advertising" which is a massive no-no, under The Consumer Protection from Unfair Trading Regulations. 2008.

Reply from CarMats.co.uk
Everything was done quickly and…
Everything was done quickly and smoothly. They kept me updated at every stage while making the car mats, so I always knew what was happening. Really happy with the service!
Car mats fit my vehicle perfectly
Car mats fit my vehicle perfectly. Very satisfied. The PVC heel panel well worth the extra.
Excellent Service I made an online order for car mats…
I made an online order for car mats which were sent very quickly. Upon receiving them I realised I had ordered the carpet type and not the rubber ones. I made a phone call and explained my situation. I returned them with no problem and was issued the refund with no fuss and kept up to date with the transaction. Thank you EXCELLENT SERVICE.
So I have received my carmats which I…
So I have received my carmats which I bought surefit with but upon fitting it to my car it clearly does not fit properly??? It’s too small and doesn’t line up, edges are not lining up and some edges going over the plastic. See attached photo. Clearly a car mat from a random car or poor work from the people you employ and no care in the world to honour your surefit service.

Reply from CarMats.co.uk
Very helpful from assistance with type…
Very helpful from assistance with type and model of vehicle to getting mat and seat covers sent through promptly and well packaged. If you need mats and/or seaat covers give these people a try.
Just one issue
I love them they are brilliant other than the fact that they don’t come with the anti slip material on the back of them there great I got the toy town ones and they look cool in my seat arona 2026 model
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