CarMats.co.uk Reviews 6,665

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and precise fit of the car mats, noting they often surpass standard dealer mats. Consumers appreciate the ease of ordering, the availability of customization options, and the quick delivery service. The product quality, from materials to stitching, is frequently commended, with many highlighting the mats' perfect fit and aesthetic appeal within their vehicles. People also value the company's customer service, particularly the responsiveness and helpfulness of the staff. Consumers report positive experiences with the company's handling of issues, such as incorrect or missing items, and appreciate the proactive communication throughout the manufacturing and delivery process. Overall, reviewers express high satisfaction with both the product and the service provided, often stating they would not purchase car mats from anywhere else.

Based on these reviews

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish. The mats are excellent quality, fit perfectly, and feel far more premium than expected for the price. Ordering was simple, delivery was quick, and... See more

Rated 5 out of 5 stars

Needed some winter rubber mats for my new RS3. Whilst the Web Site didn't specifically refer to my model, staff were very helpful and I agreed to order what we believed were the right mats on the basi... See more

Rated 5 out of 5 stars

Firstly, ordering was easy, even for a technophobe like me. Well worth adding 2.99 to your order+reg number for a guaranteed fit. The choice was huge from an economical option to a luxurious option an... See more

Rated 5 out of 5 stars

The mats are well made and competitively priced. The fixings were not really OEM standard though, the supplied Velcro doesn’t stick well to the backing and only two small pieces were provided … ori... See more

Rated 4 out of 5 stars

Good quality, quick dispatch and easy to fit (Renault Trafic) with the fixings matching perfectly. Only downside is the embroidery is smaller than anticipated ( no size indicated on website) All in a... See more

Rated 5 out of 5 stars

ordered a set of rubber mats for my car to use during the winter. When they arrived, I had only received the front mats and the rear mats were missing. I emailed the company and received a reply the... See more

Rated 5 out of 5 stars

It is very easy to use CarMats'online shop. You simply click on the particular mat that you think best suits your vehicle, selecting your preferred edge trim and heel pad, if desired, for the driver's... See more

Rated 5 out of 5 stars

Just as they say - PERFECT FIT. They really do mean perfect; for the exact model and "sub-model" even. We ordered the FIAT 500 Hybrid mats and they were spot on - with the shorter rear mat for the hyb... See more

Rated 5 out of 5 stars

I’m very happy with these car mats - they fit perfectly and am almost wiping my feet BEFORE I get into the car so I don’t dirty them 🤪 They fit beautifully and totally match the rest of the fitt... See more

Rated 5 out of 5 stars

They have indeed all arrived ??? Great Fit, Excellent Quality Material and at a fraction of other suppliers , and makes a great addition to my new vehicle.....would recommend to anyone wishing new v... See more

Rated 5 out of 5 stars

There was a problem with the fastenings on the driver's side mat. Once they understood, Car mats was really outgoing in their efforts to sort it. They discovered Dacia had recently changed the fixing... See more

Company replied

Rated 5 out of 5 stars

Easy navigable Web site. Would appear to be totally trustworthy. They keep you fully informed of the manufacturing stages and despatch and tracking process. The mats are of good quality, fit perf... See more

Rated 5 out of 5 stars

Very helpful from assistance with type and model of vehicle to getting mat and seat covers sent through promptly and well packaged. If you need mats and/or seaat covers give these people a try.

Rated 5 out of 5 stars

I recently made a purchase but later decided to cancel it. I initially thought the refund process would take some time, but Carmats.co.uk handled everything very professionally. They processed my re... See more

Rated 5 out of 5 stars

Courier lost my delivery, CarMats replaced them straight away with no fuss even though not their fault. Product is excellent, way better than anything I could get locally, fit perfectly. Going to orde... See more

Rated 5 out of 5 stars

The treatment of my order was first class throughout - informed of progress at every step. Car mats arrived on time as promised and I think they are very well made considering the modest price. Not m... See more

Rated 3 out of 5 stars

Be aware, the photos used in their google sponsored adverts, on the item website listings, in your basket and in your confirmation emails may not be the shape of car mat that you will receive. You h... See more

Company replied

Rated 5 out of 5 stars

After having my car serviced & minor damage repairs I decided to have a valet done & replace my interior floor mats for a new set I checked out the Car Mats web site. Put my car make & registration... See more

Rated 5 out of 5 stars

The rubber mats acquired for my new car fit perfectly and are of excellent quality. It is worth paying the small extra premium to input your cars reg number so that they can check the mats are right... See more

Rated 1 out of 5 stars

Wanted to support a local company, rather than ordering from Tiktok shop, amazon or ali-baba and have regretted it. I ordered 2 products from them, covers for the seats and bespoke for my... See more

Company replied

Rated 1 out of 5 stars

Horrible matts. Horrible place ordering matts. Spend 35£ for BMW matts, coming quickly, but condition like from Poundland. First time see matts like this. Now need somehow refund back money. Nev... See more

Company replied

Rated 4 out of 5 stars

Ordered car mats but surprised to find boot mat didn’t fit. Turns out the only one they sell is for the fleet boot (front to back) if you like the boot floor lowered like I do, for maximum space it do... See more

Rated 5 out of 5 stars

Car mats are perfect, brilliant quality and fit perfectly. After a measuring mishap, Helen was so helpful and processed my replacement mats quickly and efficiently, and once they were done, they were... See more

Rated 5 out of 5 stars

Very easy to use website, put in your car reg and up comes your vehicle details. Choose what mats you want from the large range of carpet or rubber mats. Choose to upgrade your carpet pile,border ta... See more

Rated 5 out of 5 stars

The mats I received for my Burstner Motorhome on a Fiat Ducato chassis are fantastic! Top quality, look lovely and fit beautifully. Great service from ordering through to delivery, can't recommend hi... See more

Rated 5 out of 5 stars

Excellent service. They kept us fully informed every step of the way - received order, being manufactured, order complete, order in its way and then were we happy with our purchase Very pleased w... See more

Rated 5 out of 5 stars

I can't recommend highly enough. I entered the registration and chose the mats I wanted. Found out that they were the wrong ones. This company couldnt have been any better. They advised the correct on... See more

Rated 5 out of 5 stars

Ordered mats for Tesla model 3 online. Instructions were very clear and ordering was easy with plenty of options. Great selection of colours and trims and several super extra options to personalise. O... See more

Rated 5 out of 5 stars

A brilliant product and service. Ordered some rubber mats for an auto Jimny with blue edging. Unfortunately the pattern for the driver’s side didn’t allow for the footrest, however Carmats immediately... See more

Rated 5 out of 5 stars

The website and mat selection process was perfectly clear, I also really appreciated having the clear option to return the mats at no cost should they not be compatible with the car. Getting prog... See more

Rated 5 out of 5 stars

I have a bad habit of collecting cars, all of which are now kitted out with mats purchased from carmats.co.uk. They are very good quality, fit well and really freshen up the car interior. I did enco... See more

Rated 5 out of 5 stars

Great experience. Mats fitted perfectly in our Transit van, we couldn’t have asked for more. They arrived given the colour and edge binding is individual to your order. Also great value. Definitely a... See more

Rated 5 out of 5 stars

Perfect Fit & Excellent Quality! After struggling with ill-fitting car mats from Amazon and Halfords that ended up in the bin, I finally found Carmats.co.uk—and I couldn't be happier! The mats fit my... See more

Rated 5 out of 5 stars

Couldn't be happier with the whole process. I ordered a set of mats for a 2018 Audi A4 Avant. They fit perfectly and the button to hold them sits perfectly flush on each mat. The only regret I hav... See more

Rated 5 out of 5 stars

I've seen this company while searching for car mats honestly the best decision I've made. I've looked for car mats for ages but they always seemed to be wrong. Until these guys I loved how you can cus... See more

Rated 5 out of 5 stars

CarMats. Co.uk are reasonably priced The craftsmanship on the mats are 2nd to non for my custom made transit floor mat. I couldn’t be happier with the rapid response from them asking me questions ab... See more

Rated 3 out of 5 stars

Generally great mats but they have gone stupid with 'upsale' which just annoys you. Trying to charge an extra £2.99 to have your order checked to ensure correct item is just desperate. I put t... See more

Company replied

Rated 5 out of 5 stars

I purchased a mat for my Ducato Motorhome which is well made and fitted exactly. After emailing CarMats I got a quick response and a very helpful person, Amy, who dealt with my enquiry very quickly... See more


Company details

  1. Car Accessories Store
  2. Car Equipment Accessories Store

Written by the company

Our bespoke carpet and rubber car mats fit seamlessly into your vehicle. Not one-size-fits-all, our car mats are hard-wearing and come perfectly tailored for any car model and make. All of our car floor mats are made to order in the UK and even better... you’ll get FREE delivery on orders over £40.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

PISSPOOR

PISSPOOR. 75 quid on the cartown mats. 3 months of use and they’ve essentially disintergrated. Somethings going on with their reviews on here because I’m sure plenty of people share this experience. They were great for a week. And then, just went downhill.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Good quality mats

Good quality mats, fitted my car perfectly. Customer service was fantastic and communication from initial order to delivery was spot on. Would order again without hesitation. Nice price too!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product. great service.

Efficient, timely, prompt delivery.
The mats fit like a glove and are of a good standard.

I will be using your service again, and, in the meantime have recommended your services to my son.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Value for Money

The ordering process was simple and easy to use and updates on the order were clear. I am really happy with the finished product and believe the service is great value for money.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Refused refund for expedited delivery

1★ – Delivery guarantee not honoured and refused refund

I paid £6.99 for Guaranteed Next Working Day Delivery based on the promise clearly advertised at checkout.

The order did not arrive within the guaranteed timeframe.

When I contacted customer service, they confirmed the delay was due to their courier (DHL) but refused to refund the delivery charge to my original payment method. Instead, they issued store credit only, which I did not request or agree to.

Their position was that the delay was “outside their control” and that their policy only allows account credit. However, as a customer, my contract is with CarMats.co.uk — not their courier — and I paid for a premium service that was not delivered.

If you advertise a delivery guarantee and charge extra for it, it should be honoured properly. Offering store credit instead of a refund when the service fails feels unfair and misleading.

The product itself is fine, but the customer service response and refusal to take responsibility for their delivery promise was very disappointing.

I would not recommend paying extra for guaranteed delivery, as it appears there is no meaningful guarantee if the courier delays your order.

11 February 2026
Unprompted review
CarMats.co.uk logo

Reply from CarMats.co.uk

Thank you for your order & for leaving a review.

I'm sorry to hear that part of your order was delayed, you ordered a boot mat and a set of car mats and the courier delivered the boot mat in the stated time but not the car mats.

The car mats are due for delivery a day later.

As standard we issue a credit for a missed next day delivery promise as stated in our teams and conditions when ordering. The delivery fee not only includes the courier charge but also a fee for manufacturing your on the same day we receive it.

I can see in your case our support team did go ahead and instead issue a refund of the delivery charge to your card.

Rated 1 out of 5 stars

Bait advertising

I saw an advert on IG for 'Toy Town car mats", which looked pretty cool. I was presented with an advert link which pictured the Toy Town mats, with a price indicated as £23.99. Once you click the link however, the price jumps up to £39.99.
I done some digging online, and this misleading advertising appears to be referred to as "Bait advertising" which is a massive no-no, under The Consumer Protection from Unfair Trading Regulations. 2008.

10 February 2026
Unprompted review
CarMats.co.uk logo

Reply from CarMats.co.uk

Hi Gary

Thank you for leaving a review.

We offer car mats for your model from £23.99 just not in the Toy Town design, these are £39.99.

Rated 5 out of 5 stars

Excellent Service I made an online order for car mats…

I made an online order for car mats which were sent very quickly. Upon receiving them I realised I had ordered the carpet type and not the rubber ones. I made a phone call and explained my situation. I returned them with no problem and was issued the refund with no fuss and kept up to date with the transaction. Thank you EXCELLENT SERVICE.

16 January 2026
Unprompted review
Rated 1 out of 5 stars

So I have received my carmats which I…

So I have received my carmats which I bought surefit with but upon fitting it to my car it clearly does not fit properly??? It’s too small and doesn’t line up, edges are not lining up and some edges going over the plastic. See attached photo. Clearly a car mat from a random car or poor work from the people you employ and no care in the world to honour your surefit service.

11 February 2026
Unprompted review
CarMats.co.uk logo

Reply from CarMats.co.uk

Hi Edgar

Thank you for your order & for leaving a review.

I'm sorry to hear that you're not happy with the fit of the mats you have received.

From the pictures you've sent our team we think the mats fit your vehicle as we'd expect and are a good fit.

As you're not happy with this we have advised you to take advantage of our free returns service and return the mats for a full refund.

Rated 5 out of 5 stars

Very helpful from assistance with type…

Very helpful from assistance with type and model of vehicle to getting mat and seat covers sent through promptly and well packaged. If you need mats and/or seaat covers give these people a try.

1 February 2026
Unprompted review
Rated 4 out of 5 stars

Just one issue

I love them they are brilliant other than the fact that they don’t come with the anti slip material on the back of them there great I got the toy town ones and they look cool in my seat arona 2026 model

5 February 2026
Unprompted review

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