Hold fingerne væk Jeg har købt 8 stk Wicker Natural stol Naturlig inspireret af Wishbone 3/4 har tranportskader og generelt er stolene dårlig produceret de knirker og der er lim raster ved saml... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Based on these reviews
I ordered a 180x200 cm bed from CDON, and received a 140x200 cm bed instead. Despite contacting customer support multiple times and providing photo evidence, I’ve had zero response—even though t... See more
Company replied
0 stars if that was an option. Worst e-shopping experience ever! Ordered a watch strap (ur-rem), some days after CDON informs that the order was delivered but this is NOT true. I never received my p... See more
Company replied
I am satisfied. The goods arrive and they are as described :)
Ok, so I ordered a pair of AirPods 2nd gen pro from CDON, after having a very frustrating experience with another competing webshop. Pricerunner gave CDON 4 stars, so I went with them. Usual... See more
The subprovider / merchant cancelled my order. This is okay, I guess. But it created some confusion as there was no indication of how that would be handled in terms of returning my payment. The p... See more
Company replied
I ordered an item from Nördic AB through CDON on December 9, expecting it to be delivered by December 10 or 11. I specifically needed it by December 13, yet that date has come and gone, and my... See more
Company replied
Highly NOT RECOMMENDED!!! I have ordered two items more than two weeks ago. One came, second one (packed in two boxes) was delivered partly. From two weeks one of two boxes is "in transit" and accord... See more
Company replied
I ordered from GREATstore via CDON and my package has been stuck in Poland since August 18th with no updates. After several emails, all I got was the same copy-paste response: “Please be pati... See more
Company replied
Told me they sent the product after I checked in about the delay. Some 2 weeks later, I still don’t have the order they say they sent, the tracking link is not updating and they don’t answer the suppo... See more
Company replied
This was both my first and last purchase from this shop. I ordered three products on November 30: a paper roll for a drawing board (20 m x 50 cm) for 208 DKK, a double-sided chalkboard and magnetic wh... See more
Company replied
I bought perfumes in their website cdon.dk and then got the confirmation that they have received my order. Now when i got the notification that my order is ready for pick up, it says from a company Te... See more
Company replied
Seller ignored me in a support case, CDON just keeps replying autoreplies, "We will forward your question", and pretty much ignores what you write. ZERO customer service.
Company replied
I ordered a projector HY300. It was basically a scam. The description and pictures said it had Netlix, Prime and other apps, but it turned out to be a falsification from another brand and it didn't ha... See more
Company replied
Highly NOT RECOMMENDED!!! That "store" is a one big scam!!! I'm back after two weeks from my last review... nothing was solved in my case! I didn't received my package (they claim that is still in tr... See more
Company replied
I placed an order for a product that was on stock and was told the delivery date was 4 days after. I can see on their tracker that nothing has happend after more than a week and i cannot get any answe... See more
Company replied
Despite an expected deliverydate on 18/02/2025 i have still not recieved my product. Tracking ID says the product is not shipped yet. There has been no communication on CDON's initiative in terms... See more
Company replied
Pre ordered a game and we are three days after the release and it hasn't been sent yet. It shows in stock on the website. Impossible to contact support nor cancel the order. Furthermore, it is cheaper... See more
Company replied
I placed an order, and seller sold fake product. And CDON is not doing anything about their vendors/suppliers selling fake products.. They sent auto email to leave a feedback. I wrote that they s... See more
Company replied
Showing wrong expected delivery date. My package was supposed to deliver between 11th Dec - 15th Dec. I am writing this on 20th Dec and i have no updates. We cannot buy anything here if we want to p... See more
Company replied
Can’t deliver my package. Many days in between responses via email inquiries and last response in a language I don’t even understand. Not sure if this is a scam site
Company replied
When I put in the order for a cable, it said delivery 3-5 business days. 10 days later, I check on the order as it still hasn’t arrived. I realize that the delivery time is actually 3 months. So I t... See more
Company replied
Website full of deceiving descriptions and photos. Not at all what I received compared to the photo on both products I ordered. It was a brand so I expected the real thing!
Company replied
I ordered a product, it took a week to arrive, peace be with it. But it wasn't the right one they sent. It took them three days to respond to the inquiry about the error and acknowledged i... See more
Company replied
I ordered 25th of July. 29th of July they charge my card - in which case the have to have it handed over to carrier. But the carrier can't recognize the T&T. I contact customer service a... See more
Company replied
Virkelig ringe. Det er en måned siden at jeg bestilte og jeg har stadigvæk ikke modtaget pakken. Sidste lovede leveringstid er for længst overskredet og supporten lukker ned fo... See more
Please don’t order anything from this site everything is fake. They take your money and item is out of stock and they promise to return your money in 2-5 days but never returned and on top no con... See more
I bought two items marketed (and photographed) as full size garden ornaments. What I received was the same size as my hand.
Company replied
I ordered three door stoppers from CDON (via Pertemba) with a promised delivery window of June 12–16. The payment was taken immediately, but the product never arrived on time. Over the course of th... See more
Company replied
I have ordered a bookshelf a month ago. The customer service told me that they would see with the transporter 2 weeks ago. I have not heard from them since although I reached out again and asked for a... See more
Company replied
I ordered a product through CDON’s marketplace ("POP MART Labubu The Monsters Big Into Energy Series Figures") with the promise that it would ship between July 4–10. It’s now July 12, and I’ve r... See more
Company replied
I haven't gotten my package yet after 10 days. I've only been able to trace it since yesterday. It seems as though only one of the items has been shipped (not the one I really need). The contact o... See more
Company replied
They sold the Labubu doll as if it were original, but it is completely fake! It is a scam, don't waste your money. It is so ugly and poorly made that I'm going to give it to my dog to play with.
Company replied
On August 3, I ordered a product from CDON, and on August 6, I received an email stating that the product had been shipped. However, I am unable to track my package in any way, and the estimated d... See more
Company replied
12 days after buying a Halloween outfit, it’s still not sent. Will never shop at CDON again.
Company replied
Bought a Air-Up bottle, sold as Air-Up but was from China. No answer from the company
Company replied
Company details
Written by the company
Vi er til for de små øjeblikke i hverdagen. En glødepære, der skal skiftes. Et værktøj til den løse skrue. En ny vandslange til haven. Og vi er til for de store øjeblikke, hvor drømmene træder til. Sofaen til den første fælles lejlighed. Spilkonsollen, der har stået øverst på ønskelisten. Den allerførste mobil. Vi er en shoppingdestination, hvor udvalgte sælgere tilbyder dig millioner af produkter inden for forskellige kategorier. Du finder alt lige fra gaming, legetøj og elektronik til have-, skønheds- og kæledyrsprodukter. Ting til livet, ganske enkelt. Vi er ikke bare en markedsplads. Vi er en del af din hverdag.
Contact info
Ynglingagatan 16 (endast kontor), Stockholm, Sweden
- [email protected]
- cdon.dk
1.7
Bad
23K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Risk of issues is high. But issues will be handled okay
The subprovider / merchant cancelled my order.
This is okay, I guess. But it created some confusion as there was no indication of how that would be handled in terms of returning my payment.
The payment withdrawel was cancelled - so everything in order by CDON.
However, I had several email correspondances before that was made clear. To be fair. CDON responded immediately.
Conclusion: you can buy at CDON and expect issues to be handled. However, the risk that there will be issues is high due to the business model of integrating less professional merchants / subproviders.
21 January 2026
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
We are sorry that your order was cancelled by the merchant, and we understand that this caused confusion regarding the payment process. We are glad that we could assist you and clarify the situation, ensuring that the payment withdrawal was properly cancelled. 💡
We appreciate your patience during the email correspondence and are pleased to hear that our team responded promptly. Internally, we are following up on situations like this to minimize future confusion and improve communication with our merchants.
Your feedback is very valuable to us, as it helps us enhance our processes and ensure a smoother experience for all customers. If you have any further questions or comments, you are always welcome to contact us here: https://cdon.dk/kundeservice/.
We hope to provide you with an even smoother experience on your next purchase.
Regards,
CDON support
Highly NOT RECOMMENDED!!
Highly NOT RECOMMENDED!!! That "store" is a one big scam!!! I'm back after two weeks from my last review... nothing was solved in my case! I didn't received my package (they claim that is still in transit...from almost a month!!!), I can't have my money back in return...all what they are doing, they respond on my emails (probably not even created by real person) that they will check what happened with my order... nothing else. To CDON directly, You should be ashamed to cheat people like that...
4 January 2026
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
Thank you for sharing your feedback. We completely understand your frustration regarding the delayed delivery and the difficulties you’ve experienced in receiving your package or refund – this is certainly not the experience we want for our customers. We have located your case and can see that you and the store have agreed on a solution, and our team has been supporting this process to ensure it is resolved. The delay may have been caused by logistical issues beyond our direct control, but we take full responsibility for assisting you throughout the process. Your feedback has been shared internally to help improve our response times and communication. We genuinely value your input and encourage you to reach out if anything remains unresolved, so we can continue to support you. Our aim is to turn situations like this into a more positive experience for our customers 🙂. You can also contact us directly here: https://cdon.dk/kundeservice/
/CDON support
Downscaled junk
I bought two items marketed (and photographed) as full size garden ornaments.
What I received was the same size as my hand.
21 December 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
We understand your disappointment regarding the items you received not matching the advertised size. We have reviewed your case and can now respond. It appears there was a discrepancy between the product images and the actual dimensions, and we recognize how frustrating this can be. We take your feedback seriously and follow up internally to prevent similar issues in the future. We appreciate you sharing your experience, as it helps us improve the accuracy of product information. Your input is valuable, and we encourage you to continue providing feedback to help us enhance the customer experience. We hope future orders will meet your expectations more fully.
Regards, CDON support
Shouldn't trust the delivery date. Fake information 👎
Showing wrong expected delivery date. My package was supposed to deliver between 11th Dec - 15th Dec. I am writing this on 20th Dec and i have no updates. We cannot buy anything here if we want to present on time. Customer service is also very poor. They just send us some fake formality mail that package is on the way and when i try to track, Postnord hasn't even received the package yet. Seems like CDON has no connection with the seller or they have no control over whatever they do. Then i don't know why the hell are you showing their products in your web shop. Such a shit behavior. Never gonna come back to this website again and gonna block this page to never suggest any products for me in the first place.
Additional Review: I still didn't receive my package, just so you all know. I have only option to update my review. Today is 8th January 2026 when I am writing this additional review, right after i got reply from CDON.
20 December 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding the delayed delivery and the lack of clear updates, and we sincerely apologize for the inconvenience this has caused. As CDON is a marketplace, the sellers manage the products, shipping, and tracking, but we have reached out to you via Trustpilot to gather more information so we can follow up internally and prevent similar issues in the future. Your feedback is important to us, and we are committed to improving both our communication and our processes to ensure a smoother experience. We hope you will consider sharing further feedback with us, as it helps us enhance the service for all customers.
Best regards,
CDON support
Only 1 of 3 items delivered
This was both my first and last purchase from this shop. I ordered three products on November 30: a paper roll for a drawing board (20 m x 50 cm) for 208 DKK, a double-sided chalkboard and magnetic whiteboard with drawing roller for 286 DKK, and magnetic building blocks for 237 DKK. Only one item was delivered. After six days, I was informed that one product was out of stock and that a refund would be processed within five working days, which I am still waiting for. The magnetic building blocks had an expected delivery date of December 12, but until today I have received no delivery, no tracking information, and no updates. The poor communication, delays, and incomplete order fulfillment have been very disappointing. Never again.
13 December 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
Thank you for sharing your experience with us. We completely understand your frustration regarding your order not being delivered in full and the lack of communication about the delivery and refund. We have now requested more information from you via Trustpilot so we can investigate the matter in more detail. Sometimes delays or stock issues may occur, but we are continuously working to improve our processes to reduce the risk of similar situations. We sincerely apologize for the inconvenience this has caused and take your feedback very seriously. We are following up internally to ensure better handling in the future. We appreciate you sharing your experience and encourage you to continue providing feedback. Our goal is always to deliver a smooth and reliable shopping experience. We hope that future purchases will provide a better experience 😊.
Kind regards,
CDON Customer Service
CDON's Deceptive Practices Leave Customers in Limbo
I ordered an item from Nördic AB through CDON on December 9, expecting it to be delivered by December 10 or 11. I specifically needed it by December 13, yet that date has come and gone, and my package hasn’t even been sent to the carrier, Instabox and Instabox told me that if they receive the item today, they could deliver it by December 15—but my deadline has already passed!
I chose CDON despite the obvious markup because they showed that the item was in stock and would arrive on time. Meanwhile, the Nördic AB website clearly listed the item as unavailable. This is nothing short of deceptive!
When I tried to cancel my order, CDON flatly refused. Now my order is stuck in limbo because Nördic AB hasn’t sent it—probably because they never had it in the first place! The only pathetic option they give me is to return it at my own expense when it finally shows up.
This situation is beyond infuriating. CDON outright lies about stock levels and delivery timelines, then hides behind their policies when things go wrong. Their disgraceful customer service and total lack of accountability are truly unacceptable. I am furious and deeply dissatisfied with this entire experience!
Update: I got contacted by CDON, and I’m relieved to report that my order was canceled, and I received my money back. Thank you for that quick resolution.
While I'm happy to see that you're taking steps to revise your systems for a clearer and more transparent shopping experience, I really needed the item by a specific date.
I hope that future improvements will lead to better accuracy in stock availability and delivery timelines, as this will enhance the overall shopping experience for customers like me.
Thank you for your attention to this matter, and I look forward to seeing these changes implemented.
11 December 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hi,
Thank you for sharing your experience. We completely understand your frustration that your order was not delivered on time and that the communication regarding stock levels and delivery timelines has not been clear. We have now located your case and responded to it, and we are working together with the store to find a solution to this situation.
We are following up internally to ensure that our procedures regarding stock information and delivery times become more reliable in the future, and we take your feedback very seriously. We apologize that our customer service did not meet your expectations, and we want to improve this. Your feedback is valuable and helps us enhance our processes and communication.
We hope we can restore your trust and ensure that your future orders reach you more smoothly ✨.
Kind regards,
CDON Customer Service
Totally ignores customers
Seller ignored me in a support case, CDON just keeps replying autoreplies, "We will forward your question", and pretty much ignores what you write. ZERO customer service.
9 December 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hi,
Thank you for sharing your experience with us. We completely understand how frustrating it can be when communication with both the seller and our customer service does not work as expected 😔. We have requested more information from you via Trustpilot so that we can properly follow up on the case and ensure the situation is handled correctly. We take your feedback very seriously and will follow up internally to improve both our processes and cooperation with our sellers moving forward. We appreciate you sharing your experience, as it helps us identify areas that need improvement. We would love to continue receiving your feedback so we can make the experience better for our customers. We hope that we can soon provide a smoother and more satisfactory support experience.
Best regards,
CDON Customer Service
Website full of deceiving descriptions…
Website full of deceiving descriptions and photos. Not at all what I received compared to the photo on both products I ordered. It was a brand so I expected the real thing!
23 November 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
Thank you for sharing your experience – we completely understand that receiving products that do not match your expectations can be frustrating. We can see that you and the store have an ongoing case regarding this issue, and the store will assist you further to resolve the situation. If you do not receive the support you need from the seller, you are always welcome to contact us directly via our customer service here: https://cdon.dk/kundeservice/
, so we can help. We take your feedback very seriously and are following up internally to improve our processes and prevent similar issues in the future. We appreciate you taking the time to share your experience 🙏 and look forward to providing you with a better experience on future purchases.
Kind regards, CDON Customer Service
Cheaper the next day
Bought some new dumbbells, and next day they were 300 kr cheaper. They don't offer any price match, and I would have to pay return shipping myself, if I wanted to buy to the new price.
EDIT: still getting emails asking me to review the company - stop it lol
2 November 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hej,
Tak for, at du deler din oplevelse – vi forstår virkelig, at det kan være frustrerende, når prisen på en vare ændres kort tid efter købet. 😕 Hos CDON er det sælgerne, der selv fastsætter priserne, og derfor kan priserne variere fra dag til dag. Vi har desværre ikke mulighed for at ændre allerede gennemførte køb eller tilbyde prismatch. Vi tager dog din feedback meget alvorligt og vil følge op internt for at se, hvordan vi kan gøre processen tydeligere for vores kunder. Vi vil altid gerne forbedre vores service og sætter stor pris på alle kommentarer, der kan hjælpe os med det. Hvis du har yderligere spørgsmål eller kommentarer, er du altid velkommen til at kontakte vores kundeservice direkte. Vi håber, at vi får mulighed for at give dig en bedre oplevelse næste gang, du handler hos os. Tak fordi du tog dig tid til at skrive til os.
Med venlige hilsener,
CDON Kundeservice
I wouldnt say they are largest but
prices are decent, and sure I support local manufacturers.
3 November 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
Thank you so much for your feedback! 😊 We truly appreciate that you shop with us and support local manufacturers 🙌. We look forward to welcoming you back soon and hope to continue offering products you enjoy.
Best regards,
CDON Customer Service
Worst e-shopping experience ever
0 stars if that was an option. Worst e-shopping experience ever! Ordered a watch strap (ur-rem), some days after CDON informs that the order was delivered but this is NOT true. I never received my package that I paid for.
0 stjerner hvis det var mulig rating. Værste e-shopping oplevelse. CDON siger de har leveret varen men det har de IKKE - jeg har ikke modtaget noget fra CDON. Og, så spø'r de om hvordan købeoplevelsen var - der er da slet ikke styr på forretningen hos CDON.
20 October 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
We are very sorry to hear about your experience and understand how frustrating it is not to have received your watch strap 😔. We can see that you haven’t contacted our customer service yet, and we would be happy to help resolve this. Please reach out here: https://cdon.dk/kundeservice/
so we can investigate your order and take the necessary steps. We also follow up internally to prevent similar situations in the future. Thank you for your feedback – it helps us improve.
Best regards,
CDON Customer Service
Unacceptable service
12 days after buying a Halloween outfit, it’s still not sent. Will never shop at CDON again.
27 October 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
We completely understand your frustration that your Halloween outfit has not yet been shipped, and we sincerely apologize for the delay 😔. As CDON is a marketplace, delivery times can sometimes be affected by the individual sellers, which may result in longer waiting periods than expected. We have requested more information from you via Trustpilot so that we can properly follow up on the case. Your feedback is very important to us, and we always review such situations internally to improve our processes moving forward. We hope we can work together to find a solution that feels fair. If you have any further comments or questions, you are always welcome to contact us. Thank you for taking the time to share your experience.
Best regards,
CDON Customer service
Terrible customer service – No resolution for weeks
I ordered from GREATstore via CDON and my package has been stuck in Poland since August 18th with no updates. After several emails, all I got was the same copy-paste response: “Please be patient, DPD needs 30 business days.”
I was told to keep waiting indefinitely, instead of being offered a refund or a real solution. When I asked for a refund if not resolved by August 31st, they completely ignored that request.
It’s disappointing that they take no responsibility for the order and simply hide behind the carrier. This is not how you treat customers.
I will never buy from them again and strongly advise others to stay away.
Order: fe355a5f
Case number: 363506-1673
9 September 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hi,
Thank you for sharing your experience – we completely understand your frustration with the shipment being stuck and not receiving the support you expected. In this case, there were unfortunately delays with the carrier that were outside both our and the seller’s direct control, and we sincerely regret the inconvenience this caused. We can see that your case has since been followed up and that you and the seller agreed on a solution where you have been refunded. We are also taking your feedback internally to ensure clearer communication in similar situations going forward. Your input helps us improve so that future customers won’t have to go through the same experience. We truly appreciate that you took the time to write to us and we welcome any further feedback that can help us get better. Even though this order didn’t turn out as it should have, we hope we’ll have the chance to give you a better experience next time.
Best regards
I haven't gotten my package yet after…
I haven't gotten my package yet after 10 days. I've only been able to trace it since yesterday.
It seems as though only one of the items has been shipped (not the one I really need).
The contact options are a joke
26 August 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
Thank you for sharing your experience. We understand how frustrating it is that your package hasn’t arrived after 10 days and that only part of your order seems to have been shipped. Sometimes shipments are split or delayed, which unfortunately has affected your experience. We also noticed that you haven’t contacted our customer service yet — please don’t hesitate to reach out so we can assist you promptly. We take your feedback seriously and will follow up internally to improve both our communication options and delivery processes. Your experience matters to us, and we hope to provide a smoother service moving forward. Feel free to share any further comments so we can keep improving. Thank you for your patience, and we look forward to helping you resolve this! 😊
Best regards
Not delivering after more than a month and no response
Can’t deliver my package. Many days in between responses via email inquiries and last response in a language I don’t even understand. Not sure if this is a scam site
14 August 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hi,
We sincerely apologize for the frustration and uncertainty caused by the delivery issues with your package. It is never our intention to cause unnecessary delays or communication difficulties, and we understand how long response times and language barriers can be very frustrating. We have requested more information from you through Trustpilot to thoroughly investigate your case and provide the best possible assistance. We take your feedback seriously and will follow up internally to prevent similar situations in the future. We appreciate you sharing your experience and hope to regain your trust. Please feel free to reach out with any further comments so we can continue to improve.
Kind regards
CDON non-Delivery
On August 3, I ordered a product from CDON, and on August 6, I received an email stating that the product had been shipped. However, I am unable to track my package in any way, and the estimated delivery date has already passed. It is also impossible to reach their customer service ( I registered 2 different case - and no answer). Later, I wanted to check if there were any complaints about them (unfortunately, I didn’t check before making the purchase), and I saw that there are many people experiencing the same problem as I am. You place an order based on the estimated delivery date, but you can never track the delivery process because, I believe, a non-functioning link is provided. Then, when you read the comments here, you see that people have received different products than the ones listed, or, like me, they couldn’t track their delivery at all. Naturally, this makes you wonder whether the product you purchased will arrive at all, and if it does, whether it will actually be the product they claimed on the link. My advice: before buying anything from that website, make sure to read the comments here first.
Update:
The delivery tracking link they provided was for Airmee, but the product was shipped via GLS. Therefore, I was unable to track it. After the email I sent, they shared the correct link, and I was able to pick up the product (it was not indicated during the purchase that I would need to collect it from a delivery center - this is an another negative point)- But at the end of the day i could receive my packge and it is the one i bought - so all good.
8 August 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
Thank you for taking the time to share your experience — we truly appreciate it. We completely understand your frustration regarding the unclear tracking information and the difficulty in reaching our customer service team, and we apologize that this caused unnecessary concern. The issue with the incorrect tracking link and the lack of clarity around pickup delivery is something we’re reviewing internally to prevent it from happening again.
We’re glad to hear that your order arrived safely and was correct in the end, but we take your feedback seriously and will use it to improve the experience moving forward. Please don’t hesitate to reach out with any further suggestions — we’re always listening.
Best regards
Fraud!
I ordered 25th of July.
29th of July they charge my card - in which case the have to have it handed over to carrier.
But the carrier can't recognize the T&T.
I contact customer service and they just say that it should be on the way to be delivered August 1st even though they have no reason to believe/know that.
I follow up July 30th. First I get a nonsense answer, which I reply to: "Johan" wrote that if I did not have tracking AFTER the expected delivery date to contact them.
That is nonsense, because they are not allowed to charge my card if the parcel hasn't been handed over.
No reply on that.
I follow up August 1st (latest expected delivery date). No reply.
Today (August 3rd) - no delivery and PostNord doesn't recognize the T&T. They don't have the parcel. The parcel is not in its way (of course).
This is simply fraud in the eyes of the law.
Reply to CDON 08.08.2025: You still haven't made any follow-up at all. As stated in my new mail, the tracking and documentation for shipment shouldn't take more than a 1 minute to provide, while they are legally obligated to have that when CDON charged my card.
CDON is knowingly facilitating fraud through "Shumee" based on the documentation hereof I have.
3 August 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hej,
Tak for din feedback, vi forstår, at situationen har været frustrerende for dig. Vi kan bekræfte, at vi har fundet din sag og har besvaret den tidligere i dag. Vi vil fortsat hjælpe dig videre for at finde en løsning så hurtigt som muligt. Din feedback er vigtig for os, og vi arbejder aktivt på at forbedre vores processer, så lignende situationer undgås fremover. Tøv ikke med at kontakte os igen, hvis du har flere spørgsmål eller kommentarer.
Vi værdsætter din tålmodighed og ser frem til at give dig en bedre oplevelse fremover 😊
Med venlig hilsen
CDON
Really bad
I ordered a projector HY300. It was basically a scam. The description and pictures said it had Netlix, Prime and other apps, but it turned out to be a falsification from another brand and it didn't have any of the apps promised. I never managed to connect it not even with bluetooth. I contacted the seller in order to return the item, but it turns out I need to send it to Germany, and pay for the return expenses myself, which would be around 50% of the price of the projector. Not worth it, don’t buy it. I’m very disappointed and will never buy in CDON again.
22 July 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hej,
Tak fordi du har delt din oplevelse med os. Vi forstår, at situationen med projektoren HY300 har været frustrerende, især når produktet ikke levede op til beskrivelsen og forventningerne om apps som Netflix og Prime. Vi har bemærket, at sælgeren har forsøgt at kontakte dig via kundeservice for at finde en løsning, men at du endnu ikke har svaret. Vi vil meget gerne hjælpe dig videre og opfordrer dig til at vende tilbage til os, så vi kan undersøge sagen nærmere.
Vi tager din feedback meget alvorligt og vil følge op internt for at forhindre lignende situationer fremover. Tak fordi du hjælper os med at blive bedre gennem din ærlighed. Vi håber at kunne give dig en bedre oplevelse fremover.
Med venlig hilsen
CDON
Extremely Poor Customer Service and Disregard for Consumer Rights
I ordered three door stoppers from CDON (via Pertemba) with a promised delivery window of June 12–16. The payment was taken immediately, but the product never arrived on time. Over the course of this issue, I contacted customer support at least 12 times via email between June 18 and June 30, trying to get clear information or resolution.
Instead, I received nothing but vague, templated replies, repeated tracking links, and robotic responses like “please wait 48 hours”—even when the 48-hour period had long passed. Despite tracking showing the package was stalled for over a week, customer support refused to provide a revised delivery date, escalate the case, or allow a cancellation.
When I formally requested a cancellation and refund due to breach of the 30-day delivery deadline, they still refused, citing internal “procedures.” It was only after my final legal warning that the product was coincidentally delivered—30 days after placing the order. No apology, no real support, just a last-minute save that doesn’t excuse how poorly this was handled.
This was a frustrating and unnecessarily difficult experience, handled with a total lack of urgency or customer care. I strongly discourage others from ordering through CDON. If something goes wrong, you’ll be left completely on your own.
30 June 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hej,
Tak fordi du deler din oplevelse – vi forstår din frustration over forsinkelsen og den manglende kommunikation fra vores side. Vi har nu fundet din sag og kan se, at leveringen til sidst er sket, men vi beklager, at det tog så lang tid, og at du ikke fik den støtte, du havde brug for under processen. Forsinkelsen kan skyldes problemer hos vores eksterne leverandør, hvilket vi løbende arbejder på at forbedre. Vi tager din feedback meget alvorligt og følger op på sagen internt for at sikre bedre information og hurtigere håndtering fremover. Vi sætter pris på, at du tog dig tid til at fortælle om dine oplevelser, og håber, du kontakter os igen, hvis du har flere kommentarer eller brug for hjælp. Din feedback hjælper os med at blive bedre, og vi vil gerne vise, at vi virkelig bekymrer os om vores kunder.
Vi håber, din næste oplevelse med os bliver mere gnidningsfri, og takker for, at du hjælper os med at udvikle os. 😊
Med venlige hilsner
CDON
No order, no update, no refund
Told me they sent the product after I checked in about the delay. Some 2 weeks later, I still don’t have the order they say they sent, the tracking link is not updating and they don’t answer the support emails…I’m stuck in the air without knowing what will happen next with my order or my money.
5 July 2025
Unprompted review
Reply from CDON Danmark - Nordens største markedsplads!
Hello,
Thank you for sharing your experience with us. We truly understand your frustration regarding the long delay, lack of tracking updates, and difficulties reaching our customer support. Sometimes delays in the delivery chain affect tracking information, but it is certainly not acceptable to leave you without answers. We have requested more information from you via Trustpilot so we can investigate your case further and ensure we assist you in the best possible way. Internally, we continuously work to improve both communication and delivery processes to prevent similar situations in the future. We appreciate your feedback and encourage you to reach out with any additional comments so we can keep improving.
We hope to provide you with a better experience moving forward.
Best regards
CDON
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.