Great service Chang was incredibly helpful. Booked flights from UK to Perth. Chang was supportive, kind and extremely patient. Nothing was too much trouble for him. Such a great experience and... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Shout out Sam Miller from customer relations. Appreciated the call to go through confirming my booking. Mohammed R
Company replied
It was nice speaking with the customer service agent.
Company replied
Really good customer service happy to use travel junction
Company replied
Nice talking to customer service agent Sam. Very helpful.
Company replied
Sam made everything very easy to book a ticket and also to go through the review...
Company replied
Sam was very helpful while discussing about the flight. Thanks
Company replied
Price and the costumer service is amazing
Company replied
Very easy process and great customer service
Company replied
Nice talking to Sam, very helpful
Company replied
Excellent service 10/10 Easy to book and clear information
Company replied
I spent £584 on flights to Tokyo. And within 10 minutes of paying I received a phone call from Chang stating there is a problem with my flight out, but my flight back was fine and booked. I was also... See more
Company replied
Great prices, great company
Company replied
Ut made it great cause im all booked up .
Company replied
Nice dealing with Sam
Company replied
Nice talking to Jack
Company replied
Avoid at all costs. Booking process makes it very clear checked baggage is included and at comparable prices to other providers with checked baggage. Finalise payment and the baggage confirmation dis... See more
Company replied
BOOKED 2 FLIGHTS TO AUSTRALIA £2200)AND WITHIN 2 MINS OF PAYING I RECIEVED A CALL ASKING IF ID READ THE T&C'S WHICH I HAD, ONLY TO BE TOLD MY BAGGAGE WASNT INCLUDED WHICH WOULD COST AN EXTRA £400 EACH... See more
Company replied
Customer service was great, good experience overall
Company replied
Scammers. Went through Jetcost for MNL flight. Paid by CC. Apparently confirmation takes 24 hours. Got a call from them. Tried to sell me add-ons. Was told confirmation would be sent in 24-48 hours. 3... See more
Company replied
SCAM ALERT – Bait Pricing / Bait-and-Switch I purchased two business class flights from London Heathrow to Manila for travel on 20 October through Click2Book, paying in full with my Ameri... See more
Company replied
These guys are total sharks STAY AWAY. Given an attractive price for a flight ticket. Paid for the flight within minutes a representative was on the phone, basically telling us the ticket we bought ha... See more
Company replied
Absolutely terrible customer service would never ever use this company again and would not recommend them to anyone, constantly changing your flights. Booked my flights over a week ago still not got t... See more
Company replied
Do not use this website- it is a scam. I booked flights to Boston and received a call to say that one passenger was confirmed and the other wasn’t and £250 more was required. The cost for just the s... See more
Company replied
Avoid! They advertise tickets at low prices and when you ask for confirmation of the booking, they say it was not confirmed as they could not fulfil the price. Then, they try to sell you the ticket fo... See more
Company replied
Dear Carson, I spoke with your subordinate Vance last saturday. We agreed that your were suposed to call me back today. As it’s now the end of the Day actually and had nothing from you... See more
Company replied
ORGANIZED SCAM – AVOID THIS SITE AT ALL COSTS ⭐☆☆☆☆ I booked a flight on click2book.ca for $780 CAD. After payment, people from the site called me to say that, for the return flight,... See more
Company replied
Scam company. I booked tickets online and paid the money. After they called me and asked more money to pay or they will cancel the ticket and will Charge me for cancellation. These companies should b... See more
Company replied
CLEARLY A SCAM - DO NOT USE They will charge far less for flights, call you and ask for more money because of flight changes, then keep calling you for more money for more flight changes. A... See more
Company replied
Never had the ticket so tried to say that I didn’t pay for baggage though there was no option. Avoid can’t guarantee seats.
Company replied
Good customer service
Company replied
Just booked last night and I called this morning to check as I see it pending on my credit card but no confirmation. I was told I need to pay more for baggage. I saidni dont need bagga... See more
Company replied
Excellent customer service
Company replied
Easy tool book
Company replied
Easy to book
Company replied
Easy to book
Company replied
WASTE OF MY TIME. DO NOT ENGAGE. Will try and get more money off you. How do these companies still operate?
Company replied
Nice talking with Sam .
Company replied
4.4
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM ALERT
SCAM ALERT – Bait Pricing / Bait-and-Switch
I purchased two business class flights from London Heathrow to Manila for travel on 20 October through Click2Book, paying in full with my American Express card. The payment was successfully processed and charged.
After four days, having still not received a PNR or ticket confirmation, I contacted Click2Book. I was then informed that the flights I had already paid for were supposedly “sold out.” Immediately afterwards, they attempted to sell me alternative tickets on an airline with a poorer reputation, at an additional cost of £589 per ticket.
This appears to be a clear case of bait pricing / bait-and-switch, where a fare is taken as payment and later claimed to be unavailable in order to pressure customers into paying more.
I strongly advise others to avoid this company. Their responses are generic, copy-and-paste replies that do not address the issue or take responsibility.
19 January 2026
Unprompted review
Reply from Click2book
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Never had the ticket so tried to say…
Never had the ticket so tried to say that I didn’t pay for baggage though there was no option. Avoid can’t guarantee seats.
16 January 2026
Unprompted review
Reply from Click2book
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Reply from Click2book
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
It was nice speaking with the customer…
It was nice speaking with the customer service agent.
15 January 2026
Unprompted review
Reply from Click2book
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Click2book
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from Click2book
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Customer service was great
Customer service was great, good experience overall
2 January 2026
Unprompted review
Reply from Click2book
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Ut made it great cause im all booked up…
Ut made it great cause im all booked up .
12 December 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Excellent service 10/10
Excellent service 10/10
Easy to book and clear information
29 November 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Click2book
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Reply from Click2book
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
CLEARLY A SCAM
CLEARLY A SCAM - DO NOT USE
They will charge far less for flights, call you and ask for more money because of flight changes, then keep calling you for more money for more flight changes.
A clear scam, when they don't need your passport details to book a flight.
Even more clear scam when they don't send you your tickets are saying repeatedly on the phone that they will send them "shortly".
DO NOT USE
20 November 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
SCAM!
SCAM!! The company took my card details, charged me for the flight, and then, when the route home I wanted was unavailable, I had to pay +1k more to change the flight or £200 to cancel.
19 November 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
A very seamless experience.
19 November 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Just booked last night and I called…
Just booked last night and I called this morning to check as I see it pending on my credit card but no confirmation.
I was told I need to pay more for baggage. I saidni dont need baggages. They then said I have to pay extra for taxes and airline fees.
I said no the price I paid last night includes taxes and fees.
He said the flight is already confirmed. I asked for the confirmation number he could not give me any but states my purchase is in the queue and will be processed in an hour. I said, I dont agree to the additional charges and I do not want to go through with the transaction as I will book elsewhere. He said, he will still make the transaction go through and I will have no choice but to pay for the additional. These people are scammers. They have sister companies. Traveljunction AVOID AVOID AVOID.
SCAMMERS.
Bad practice.
Bad business.
AVOID at all cost.
I already informed my credit card company and i have emailed the trabal agency and their sister company stating that no flight confirmation has been received and I do not agree to additional charges and want a refund.
I also have recording of the phone call so I will not hesitate to post if they try to escalate and delay this further.
17 November 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Reply from Click2book
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Shout out Sam Miller
Shout out Sam Miller from customer relations. Appreciated the call to go through confirming my booking.
Mohammed R
12 November 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Price and the costumer service is…
Price and the costumer service is amazing
12 November 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We work efficiently every day to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
WASTE OF MY TIME
WASTE OF MY TIME. DO NOT ENGAGE. Will try and get more money off you. How do these companies still operate?
11 November 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Scam company
Scam company. I booked tickets online and paid the money. After they called me and asked more money to pay or they will cancel the ticket and will
Charge me for cancellation. These companies should be banned in uk.
11 November 2025
Unprompted review
Reply from Click2book
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
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