DesignerOptics.com Reviews 3,464

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices, often finding the products significantly cheaper than at other retailers or local stores. The quality of the glasses and frames is frequently praised, with consumers highlighting the authenticity and stylishness of the products. Many people express satisfaction with their purchases, noting that the glasses matched the descriptions and pictures accurately. Consumers report a smooth ordering process and generally fast delivery. The delivery service is considered reliable. However, some consumers have reported issues with the order process and the accuracy of prescriptions, while others experienced delays in shipping and receiving their orders. Despite these issues, many are repeat purchasers, expressing their intent to continue buying from the company due to the overall positive experience.

Based on these reviews

Rated 4 out of 5 stars

If you’re super priced confidence, you can give this company a try, but I was worried up until the day. I got my glasses that it would turn into a hassle. They advertise coming in one week and it took... See more

Company replied

Rated 5 out of 5 stars

Fell in love with a pair of Ray Bans going through DFW airport but couldn’t talk myself into buying them without doing some homework. So I googled them and found Designer Optics with the exact same pa... See more

Rated 5 out of 5 stars

I ordered a pair of Gucci eyeglasses. Afterwards, I read alot of reviews stating Scam, fakes, takes long to deliver, etc. I started to worry. I contacted them the seventh day from ordering and they re... See more

Rated 5 out of 5 stars

My wife only likes 1 certain pair of sunglasses by Michael Koors (isle of palms) i was having difficulty finding them at mall sunglasses stores. I found them on here for 40% less than the ones I found... See more

Rated 1 out of 5 stars

I received defective frames from this seller (cost over $300). Provided support phone number directs customers to use email instead. I sent multiple emails over the course of a week with photo evidenc... See more

Company replied

Rated 5 out of 5 stars

My old lenses (that I got from our local guy) were terribly scratched up. For 30% less than the cost of replacing the lenses only locally DesignerOptics replaced the lenses with BETTER lenses (lighter... See more

Rated 5 out of 5 stars

I wanted to get a clear Miu Miu frame and I found it cheaper here after several searches. I was apprehensive about ordering from a company without knowing if they were ethical and actually carried... See more

Rated 5 out of 5 stars

I was reluctant to order prescription glasses online and I procrastinated many months. Their website was easy to navigate. I ordered my eyeglasses on Friday, 8/1 and received them on Saturday, 8... See more

Rated 1 out of 5 stars

Ordered prescription glasses that took 16 days to arrive (advertised as 7). When they finally showed up, the lenses were the wrong prescription—verified by my optometrist. Contacted support expec... See more

Company replied

Rated 5 out of 5 stars

Was hesitant at a the beginning as I am An overseas client. Took the risk since I found the item I wanted to buy and lower priced than other sites. Though cautious as I red few negative comments yet... See more

Rated 5 out of 5 stars

I ordered from them, and then I checked the reviews and got scared. I was reading all these “scam” “fake” reviews and was totally regretting. Support was very quick (within 5 min) and helped me with m... See more

Rated 5 out of 5 stars

This is my second time purchasing glasses from Designer Optics, and once again, I’m absolutely in love! The quality is amazing, and the frames are so stylish! I get compliments on them all the time. T... See more

Rated 5 out of 5 stars

I have ordered from Designer Optics a few times and never had any issues. I was able to talk to the Customer Service Dept for any status updates and they were always pleasant, and efficient. They als... See more

Rated 5 out of 5 stars

The site has so many options in comparison to Big name optical stores. I was able to figure out what i wanted and at a more reasonable price without any discounts and still ended up saving more than i... See more

Rated 5 out of 5 stars

I was looking for specific sunglasses. I found them on Designer Optics for much less than any other retailer. They came nicely packaged in a durable cardboard box, not a flimsy box in a bubble wrap... See more

Rated 5 out of 5 stars

We had originally purchased our frames from our optometrist office, but they were no longer carrying them when we needed to purchase a replacement. They were my daughter‘s favorite frames so we were h... See more

Rated 5 out of 5 stars

They did have the item and shipped it quickly. Staff is very friendly. they have "Fraud detection system" nofraud.com that requests some verification, not sure how it helps, but that delayed a bit... See more

Rated 1 out of 5 stars

The lenses in my progressive prescription eyeglasses were cloudy, off, and not right. Completely unwearable and defective. The prescription provided to them was correct. They then tried to upsel... See more

Company replied

Rated 1 out of 5 stars

The Company POORLY describes what they are ACTUALLY selling, the ad for "Wiley X Xl-1 Eyeglasses - XLF - Matte Black" Showing photos of frames with lenses, and clear and dark lenses, misleads, Only th... See more

Company replied

Rated 1 out of 5 stars

I placed an order for glasses and after over 3 weeks and not receiving a shipping notification, I reached out for a status update. They responded that the glasses were backordered with no ETA... OK... See more

Company replied

Rated 3 out of 5 stars

Adding ORDER NUMBER AS REQUESTED: Order SY819146. I purchased a watch. Price was really good. Communication is Bad. Delivery time was exceeded and I had to send a follow up email to ask for order... See more

Company replied

Rated 4 out of 5 stars

Took as little time but I received my sunglasses (should have elected for another shipping method). Glasses came packed very well no damage with a nice carrying case. Thank You, Designer Optics... See more

Rated 1 out of 5 stars

Stop and check out the Google Street View of this lab. Wish I had paid attention to the reviews. I uploaded my prescription and placed an order on June 30 with overnight shipping. The glasses arrived... See more

Company replied

Rated 1 out of 5 stars

Not gotten my parcel , shipping update or response to my email in 11 days after purchase Order SY833539 Finally gotten a response after typing here , it’s been 2 weeks and they just cancelled m... See more

Company replied

Rated 5 out of 5 stars

I ruined the frame for my prescription sunglasses. My Optometrist was no longer in business so I turned to the web and came across Designer Optics. Their price on what I hoped would be an exact replac... See more

Rated 5 out of 5 stars

I have purchased 6 pairs of glasses so far from Designer Optics. 5 of them were delivered very quickly (not sure what happened to one of the pairs, but they eventually arrived). All of the glasses ha... See more

Rated 5 out of 5 stars

I bought a beautiful pair of Tom Ford aviator sunglasses through Designer Optics and they are exactly what I ordered on the website. They are actually my second pair of Tom Ford's which were worn out... See more

Rated 4 out of 5 stars

I am a very satisfied new customer. My order arrived fast & in great condition. I love that they are also cheaper than other websites as I have been checking this Rayban Erika metal color for months n... See more

Rated 5 out of 5 stars

I’ve been using Designer optics for 5 years now, I love it! Super easy to apply my personal prescription (which I can save to my profile). The glasses are always priced perfectly, especially when ther... See more

Rated 4 out of 5 stars

Good experience, not great. I found the clipon polarised sunglasses fitting my Takumi frames via Google search, not by the website search function. Thank you Google! Order arrived as expected, all... See more

Rated 5 out of 5 stars

I hate taking time to do reviews but DesignerOptics deserve a good review. The frames I chose were a third of the cost my optician was charging! I actually got my frames, progressive transition lens... See more

Rated 5 out of 5 stars

I had ordered the wrong frames and had custom prescription and they refunded my frames order; when I ordered the right frames I found them cheaper on their website after I purchased and they price mat... See more

Rated 1 out of 5 stars

Price was just a couple dollars less than other vendors but shipping time is ridiculous! Can’t blame delivery service entirely because it took vendor about 5 days to even place the order with their s... See more

Company replied

Rated 5 out of 5 stars

I ordered the glasses for my boyfriend who can only wear polarized lens due to sun damage to his eyes. When placing my order I had multiple questions and everyone of my questions was answered in a ti... See more

Rated 5 out of 5 stars

Ordered a pair of Versace eye glasses and am very pleased with purchase. The price for the frames was excellent and they fit perfectly. The prescription for eye glasses was followed with no vision iss... See more

Rated 5 out of 5 stars

I placed an order without an issue. Took about 2 weeks to get my order, but no issues other than that. Months later I placed another order, that 2 days later needed to cancel. Filled out the for... See more

Company replied

Rated 1 out of 5 stars

Worst customer service I've ever had to deal with, Rude people, Extremely rude people. No matter what you said to these people you're never going to be right. Get used to it. Before you purchase look... See more

Rated 5 out of 5 stars

I received my frames within a couple days of placing my order. My only criticism is not enough information in description. I wanted to know if the brown metal rim was shiny or more of a bronze color.... See more


Company details

  1. Fashion Accessories Store
  2. Glasses Store
  3. Sunglasses Store
  4. Watch Store

Written by the company

Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Replied to 91% of negative reviews

Typically replies within 2 weeks

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Rated 2 out of 5 stars

There are much better companies than this one for contacts

This company took a long time to send my contacts. I ordered January 27 and did not receive them until Feb 9 th. (13 days) This may not seem long but I ordered prescription glasses the same day from Warby Parker and chose the same shipping option. They arrived in 4 days. I ran out of contacts so I ordered more of the same contacts from Walmart on Feb 3. I received those as well 0 shipping cost. Not a lot of communication and the small discount was lost in their shipping cost which was slow. I won’t order from this site again.

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Would not ever recommend this company!

I was also deceived by the "easy returns" policy. I was told that the customized lenses were non refundable, but the frames were refundable. On the company's website "Easy Steps for Returns", it states the "Orders including 3 or more items that are being returned will be charged a 20% restocking fee". I returned 2 pairs of glasses trying to recoup a portion of my $400+ financial loss. I was expecting a full refund of the frames, which were in perfect condition and which I was told by two different customer service people would be 100% refunded. After not receiving any refund for several weeks after returning
the frames, I once again called "customer service" and this time was told the refund they were sending was subject to a 20% fee. There is nothing in the website about a fee for returning less than 3 frames. The CS guys was not helpful, so I told him I thought that they seem like a very shady company and I would deal with my credit card company on this. To which he answered "ok" and hung up! Save yourself money and frustration and go elsewhere!!

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Their behavior as to my transaction with them was fraudulent.

They sent me broken sunglasses and refused to refund the purchase amount, even after I sent the item back and e-mailed them photos of the damaged merchandise as I took it out of the packaging. I am having to pursue a remedy through my credit card company. Yelp claims their Brooklyn location is closed.

28 January 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback. We take concerns like this seriously.

Please note that our warehouse is open and fully operational. If any listing online indicates otherwise, it is not accurate.

To properly review and address your claim, we will need additional information to locate your order.

Kindly provide your order number or the email address used at checkout, along with any return or tracking details, so we may investigate this matter further.

We look forward to resolving this promptly.

Rated 1 out of 5 stars

I ordered glasses at 9pm

I ordered glasses at 9pm. Changed my mind overnight and called in to speak to someone. Entered queue #6 with expected wait time of 16 minutes. We #2 and 10 minutes, then 3 and 10 minutes then back to 2 and 6 minutes then 1 and 2 minutes then 2 and 6 minutes then 2 and 9 minutes then 3 and 19 minutes then I hit 1 so they held my spot and called back. After 10 minutes I got call back then went on hold for 28 minutes for the rep to answer at which time I canceled my order

28 January 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback.

We apologize for the excessive wait time and the inconsistencies you experienced with our callback system.

Your order was successfully canceled once you reached a representative. We are actively reviewing our call queue and callback system to prevent similar delays in the future.

If you need confirmation or further assistance, our support team will be happy to help.

Designer Optics Customer Support

Rated 4 out of 5 stars

If you’re super priced confidence

If you’re super priced confidence, you can give this company a try, but I was worried up until the day. I got my glasses that it would turn into a hassle. They advertise coming in one week and it took almost 20 days. I did finally receive the glasses and they were a much better price but I do get the feeling it would be difficult to return anything.

14 January 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback.

We apologize for the longer-than-expected delivery time. Prescription eyewear is custom-made, and production timelines can vary based on lens and prescription details. We are continually working to improve our turnaround times.

We appreciate your comments regarding pricing and are glad to hear you were satisfied with the glasses once received.

Designer Optics Customer Support

Rated 5 out of 5 stars

Very satisfied customer

Very satisfied customer. Designer Optics offered competitive prices and were responsive to questions. My glasses arrived on time and are perfect. I'd recommend Designer Optics.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

They lie about returns

They lie about returns. They don't accept returns and explicitly deceive their customers on their website that they offer "Easy Returns."

11 January 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback. We’re sorry for the frustration surrounding your order.

Designer Optics offers Easy Returns on eligible items; however, as disclosed in our return policy, custom prescription lenses are non-returnable once produced. In this case, after reviewing your concerns, we made an exception and issued a full refund, which was confirmed to you.

Rated 5 out of 5 stars

Quick email response

Good communication. Quick response to a question via email (responded within 24 hours). Great customer service regarding changing shipping option when my personal deadline couldn’t be met for insurance. authentic product. Happy customer.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

I am very disappointed in my…

I am very disappointed in my experience! I paid over $200 for reading glasses and they used the distance on my prescription instead of adding the additional to account for reading. They didn’t offer a replacement or a refund or even a partial refund. They are the subject matter experts, not the customer, so they should be able to read a prescription and ask for clarification if they aren’t sure if the single vision is for distance or reading (although clearly you can see I didn’t need glasses for distance). Would not recommend.

7 January 2026
Unprompted review
DesignerOptics.com logo

Reply from DesignerOptics.com

Thank you for your feedback. We’re sorry for the initial confusion with your prescription.

Single-vision prescriptions can be written for either distance or near, and lenses are produced based on the information provided on the prescription and at checkout. After reviewing your order, we remade the lenses using the correct near/reading prescription to ensure they were produced properly.

We appreciate you bringing this to our attention and value the opportunity to clarify and improve our service.

— Designer Optics Team

Rated 5 out of 5 stars

Ordered a pair of Versace eye glasses…

Ordered a pair of Versace eye glasses and am very pleased with purchase. The price for the frames was excellent and they fit perfectly. The prescription for eye glasses was followed with no vision issues with near or far distances. I am very satisfied with this purchase and recommend them.

5 January 2026
Unprompted review

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