If you’re super priced confidence, you can give this company a try, but I was worried up until the day. I got my glasses that it would turn into a hassle. They advertise coming in one week and it took... See more
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Designer Optics Shop all brands for Man Women and kid's. Sunglasses & Eyeglasses we carry Ray Ban. Prada. Gucci. Versace. And so on
Dekalb Avenue 507, 11205, United States
Replied to 91% of negative reviews
Typically replies within 2 weeks
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I ordered two (2) pairs of sunglasses and received only one pair. Now I'm out $52 bucks. I've sent them an email but no response.
This company took a long time to send my contacts. I ordered January 27 and did not receive them until Feb 9 th. (13 days) This may not seem long but I ordered prescription glasses the same day from Warby Parker and chose the same shipping option. They arrived in 4 days. I ran out of contacts so I ordered more of the same contacts from Walmart on Feb 3. I received those as well 0 shipping cost. Not a lot of communication and the small discount was lost in their shipping cost which was slow. I won’t order from this site again.
Designer Optic does great work. Quality glasses, accurate prescriptions.
I was also deceived by the "easy returns" policy. I was told that the customized lenses were non refundable, but the frames were refundable. On the company's website "Easy Steps for Returns", it states the "Orders including 3 or more items that are being returned will be charged a 20% restocking fee". I returned 2 pairs of glasses trying to recoup a portion of my $400+ financial loss. I was expecting a full refund of the frames, which were in perfect condition and which I was told by two different customer service people would be 100% refunded. After not receiving any refund for several weeks after returning
the frames, I once again called "customer service" and this time was told the refund they were sending was subject to a 20% fee. There is nothing in the website about a fee for returning less than 3 frames. The CS guys was not helpful, so I told him I thought that they seem like a very shady company and I would deal with my credit card company on this. To which he answered "ok" and hung up! Save yourself money and frustration and go elsewhere!!
They sent me broken sunglasses and refused to refund the purchase amount, even after I sent the item back and e-mailed them photos of the damaged merchandise as I took it out of the packaging. I am having to pursue a remedy through my credit card company. Yelp claims their Brooklyn location is closed.

Reply from DesignerOptics.com
I ordered glasses at 9pm. Changed my mind overnight and called in to speak to someone. Entered queue #6 with expected wait time of 16 minutes. We #2 and 10 minutes, then 3 and 10 minutes then back to 2 and 6 minutes then 1 and 2 minutes then 2 and 6 minutes then 2 and 9 minutes then 3 and 19 minutes then I hit 1 so they held my spot and called back. After 10 minutes I got call back then went on hold for 28 minutes for the rep to answer at which time I canceled my order

Reply from DesignerOptics.com
Glasses are perfect and arrived fast! Very happy!!
I only ordered frames (had lenses already). This company had the ones that I wanted and that my regular eye doctor had told me were no longer available. Shipping was fast, as well.
I got the best price for a pair of sunglasses. The shipping was delayed and I reached out to the team and they expedited the shipping with FedEx. Product was original and as expected. Totally satisfied.
Excellent service, fast shipping, and great prices. I would definitely buy again!
If you’re super priced confidence, you can give this company a try, but I was worried up until the day. I got my glasses that it would turn into a hassle. They advertise coming in one week and it took almost 20 days. I did finally receive the glasses and they were a much better price but I do get the feeling it would be difficult to return anything.

Reply from DesignerOptics.com
Very satisfied customer. Designer Optics offered competitive prices and were responsive to questions. My glasses arrived on time and are perfect. I'd recommend Designer Optics.
They lie about returns. They don't accept returns and explicitly deceive their customers on their website that they offer "Easy Returns."

Reply from DesignerOptics.com
As advertised with timely delivery
Good communication. Quick response to a question via email (responded within 24 hours). Great customer service regarding changing shipping option when my personal deadline couldn’t be met for insurance. authentic product. Happy customer.
The prices were great. You had the item that I was looking for, and it shipped quickly.
I am very disappointed in my experience! I paid over $200 for reading glasses and they used the distance on my prescription instead of adding the additional to account for reading. They didn’t offer a replacement or a refund or even a partial refund. They are the subject matter experts, not the customer, so they should be able to read a prescription and ask for clarification if they aren’t sure if the single vision is for distance or reading (although clearly you can see I didn’t need glasses for distance). Would not recommend.

Reply from DesignerOptics.com
Ordered a pair of Versace eye glasses and am very pleased with purchase. The price for the frames was excellent and they fit perfectly. The prescription for eye glasses was followed with no vision issues with near or far distances. I am very satisfied with this purchase and recommend them.
Easy to navigate website. Great prices. Glasses were sent quickly. Very happy with my experience.
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