Finisterre Reviews 1,099

Outstanding quality and even better customer service. Finisterre’s clothing is brilliantly made. Durable, warm and clearly designed for real-world weather, not just looks. On top of that, their c... See more

Well, what can I say, had a fault with an item and from 1st response after emailing customer service to resolution, every touch point was exemplary. Communication second to none, I first emailed on... See more

Great customer service. I ordered several pairs of socks as a gift for Christmas. There was a problem with the sizing that were sent. I sent an e mail explaining my issue. The customer service rec... See more

Used both the online chat and called the store located in Bath. Online chat was fantastic helping track down a top I was after and giving me the details of were it was available. Called the store in B... See more

Loved the Finisterre shop in Leeds. The store looks great and everything feels really high quality. The staff were super friendly and helpful, which made the whole experience even better. Just a reall... See more

The website had run out of a jumper, ina colour, I wanted and I was told there'd be no further stock. I used the "Check store availability" option - Cambridge had one in so I emailed them. Got a repl... See more

I haven’t had such a thorough and surprisingly positive customer service experience in a long time. I nearly didn’t even bother to address an issue I had with a jacket as these days no one seems to ca... See more

When I emailed Finisterre about a faulty jacket, they responded within 5 minutes. Having sent them photos of the item, within a week I had received a replacement jacket, free of charge. The team at... See more

Seldom leave reviews but here goes. As a hillwalker, dog walker, and all round outdoors enthusiast, I've bought a lot of clothing and gear online over the years. But never from Finisterre. Tha... See more

Excellent service from Finisterre. After my waterproof jacket unfortunately perished inside after 2 years of use, I got in touch asking about their repair service. Whilst ideally I’d have liked the it... See more

I experienced an issue with a jacket which the customer service team resolved quickly and without fuss. Their response time, helpful nature, flexibility all speak to the Finisterre brand. And so while... See more

I ordered a jumper and unfortunately there were a few hiccups along the way with receiving it. However, the customer service provided was exceptional and they went above and beyond to rectify the issu... See more

I have had amazing service from all the team at Finisterre. I had a rain jacket that I was concerned about - my husband has the exact same one and his was wearing much better than mine plus he had use... See more

Today I wore my Finisterre swimsuit the Men's Merlin Board Short for the first time. As I bent down to pick up a ball, the swimsuit suddenly tore quite badly at the bottom. It was really strange, espe... See more

I bought a women’s rollneck jumper in a medium, and it was absolutely huge and a poor fit. The rollneck looked nothing like it did on the presumably tall model. I am a petite size 12 and ended up lo... See more

I recently ordered one of their Barent jumpers which had such positive reviews. The jumper is a great quality, however what was even better was their customer care. I had an issue with the order which... See more

During the afternoon of Tuesday I was returning and purchasing some clothing from the Finisterre shop in St Ives Cornwall. I paid in cash and counted out 200 pounds sterling in cash(new notes)and chec... See more

Sophie at Finisterre was a ray of sunshine when facing the stormy rough seas of customer service I have faced in the past. From my first email I was met with kindness and understanding and the fastest... See more

A rain jacket developed a fault too early in its life and Finisterre were happy to exchange it. The whole process was amicable, simple and quick. What's more I can rest assured that the faulty item ha... See more

I was initially really pleased with the jumper I received but noticed it has a small hole along a seam. I got into the team and they were very helpful and understanding and sent me out a replacement s... See more

I've bought from Finisterre a few times, and everything always arrives well packaged. I ordered the Yarrel jeans from the sale. They arrived today in a right state. The packaging inside was a well-bat... See more

Love the idea and styles but bought several knit jumpers and a fleece. Wasn’t very impressed by the quality. The fleece was very thin and very disappointed that the jumper shrunk even when instruction... See more

I purchased a waterproof jacket a couple of years ago from the Exeter branch. It was on offer, so from 150 pounds, it costed 75. Prior to that, i had a North Face which had served me well for f... See more

I have 27 years military service, a further 10 as lifeboat crew, I'm definitely an outdoor type of bloke. It's the best damn coat ever! Never had a better one. I swore by my buffalo coat but your co... See more

My zip puller broke on my raincoat and I contacted customer service. They quickly offered me three options, one of which was a free repair. I popped into the London store on Neal St and the the m... See more

Excellent I phoned and was asked if I could send some photographs of the items fault. This was done very shortly after along with my preference on how I would like the issue resolved. I had further... See more

Similar to patagonia - high quality products built with longevity in mind. Even when the clothes do break down and are damaged, finisterre will attempt repair before replacing them. The price t... See more

This was out of stock online so I contacted customer services and they tracked one down for me in one of the stores, Dean in the Poole store got it posted out to me straight away. Lovely coat, looking... See more

Recently ordered a jacket and due to a courier error it was never delivered. I reported this to the team at Finisterre who located a replacement and had it sent out that very day. Easily one of the b... See more

We recently went to Edinburgh store and had outstanding customer service from one of the staff members, Nadine. She went above and beyond to help us and couldn't have done any more. She is a credit to... See more

A friendly and reliable company with excellent, responsive customer service. Many thanks for your speedy and helpful replies. In a world where customer service usually means we have to sort things out... See more

I ordered a neoprene jacket in a size 12, I wasn’t sure whether it was tight enough and whether I should send it back for a 10. I called customer service and asked for advice, the lovely chap on the p... See more

First visit to this store in Ashley Cross in Poole and very impressed . Amazing space , in an old school conversion .Helpful, knowledgeable staff and quality products . Really hope they do well here .... See more

Finisterre are an amazing company. Their customer service is kind, quick, thorough and thoughtful. Incredibly helpful and friendly. It feels very personal. Their products are the same. I have loved th... See more

I’ve dealt with the Finisterre customer service team a few times now and they are fantastic. Super responsive and friendly and always help me sort out whatever pickle I’ve got myself into with returns... See more

Excellent customer service restoring my faith in retail! I wanted to buy an item out of stock on the website so after calling a store who didn't have it either they directed me to the customer service... See more

I can see the reviews saying hard-wearing socks etc but no button to add my experience. I bought the wool socks thinking they were good quality like other wool socks bought elsewhere. They have laste... See more

I couldn’t speak enough about the quality and style of your stuff. Everything I purchased has been amazing. I love buying wool products that fit, are made to last, and are soft. I also need to lift up... See more

I had to send a faulty item back recently and was very impressed by the team at Finisterre. They were polite and very helpful, the returns policy was easy. A person’s name was used in the emails, pe... See more

I initially had a problem with my online order but the support team were brilliant and quickly resolved the issue (thank you!). The items I ordered (aurora swim shorts, sula bikini top and Clearwater... See more

Recently purchase the Firecrest jacket and disappointed by the quality of the fabric and the cut was awful. (Actually a birthday present so had to say I loved it). Sizing is very small when I wear Vol... See more

I've been a customer for years. I recently contacted the Finisterre team to let them know a jumper had unexpectedly shrunk despite following the care instructions. The team were very fast to respond a... See more

I’ve had to contact Finisterre customer services a couple of times over the years for minor issues, and every time they’ve been quick to reply and incredibly pragmatic with their solutions. If only... See more