Rapanui Reviews 1,594

Rapanui’s organic t-shirts seemed promising at first with decent thickness, good quality feel, and a strong ethical angle. But unfortunately the experience did not live up to expectations. After a sin... See more

I am honestly shocked at low ratings as I purchased here at least 3 times now and was amazed by quality of products. 100% cotton clothing is rare to find these days, unless it's priced as gold. Here I... See more

Super customer service - have been communicating with Lydia. She dealt with the issue extremely well despite the order back dating from March last year. Very polite, friendly & accommodating. Clothing... See more

I bought cotton hoody, joggers and some t shirts and they're all great quality and feel soft/comfy to wear. The customer service has been absolutely brilliant too. I accidentally forgot to inc... See more

Order placed 7th January. Estimated delivery between Friday 9th Jan - Friday 16th Jan. Rapanui tracker says order dispatched on 13th January, your order should be with you. Royal Mail tracker says... See more

Excellent organic cotton t-shirts that I have been buying for 4 years now. Great quality and unbeatable value for money! Extra credit to Max from the Rapanui community experience team that helped sor... See more

I've bought a number of items from Rapanui over the years: t shirts, hoodies, pyjama bottoms. Always loved the quality and the design. Can really feel the difference in wearing 100% cotton. In f... See more

I recently ordered two Polar Fleeces and a pack of 3 logo T-shirts. When the order arrived there had been a mix up of sizes & colour of one of the T-shirts. I notified Rapanui via email which was prom... See more

I've been buying Rapanui clothing for a few years, ever since I found out about them. mostly tops, 100% bamboo socks and underwear. Everything is good quality, sustainable and plastic free. I'm impres... See more

I ordered a medium size T shirt as a present, which on arrival I could see would not fit the recipient. Because I did not have any paper work for my purchase to exchange for a larger size, customer... See more

Just discovered Rapanui clothing. Bought some pyjamas which were of great quality and sooo.... cosy. Have ordered some trousers which I am looking forward to receiving. Did not receive receipt for tr... See more

I've purchased from Rapanuin on 3 separate occasions, drawn in by their strong marketing and ethical stances. Unfortunately I've been disappointed on each occasion by the quality of their clothing.... See more

Rapanui has a brilliant selection of very reasonably priced but beautiful cotton clothing. And I love the fact that I can return items for recycling. We need more companies like this. I had a small... See more

If I could rate it more stars I would. Customer service were awesome (thanks Helen!) - I emailed Sunday evening and got a reply first thing Monday morning when they opened - resolving my issue immedia... See more

Recently found Rapanui but so pleased I have. Great value products - only tried T-shirts so far but will certainly look at other items. Would have no hesitation in recommending especially after my... See more

Received two Rapanui clothes vouchers for Christmas... Unfortunately one wasn't accepted when I tried to use it. Two quick emails with Lydia in Community Experience and the matter was resolved, the... See more

Order 8963405, I paid for 1st class expedited delivery, the order took a week to arrive. Royal Mail did not deliver on time and claimed I wasn't in, I was in. Came the next day late in the evening. Th... See more

Purchased a total of 8 T-shirts. Multipack of 5 then multipack of 3, multiple colours. Initial fit was good. However after only 2 washes at 30 degrees with a line dry all of the T shirts have since sh... See more

Placed an order and immediately realised I’d made a mistake. Emailed their customer support and initially got an automated AI assistant response. I replied to say I would like a response from a real... See more

Hugely disappointed with the t-shirt, which I bought because I wanted something sustainable that would last a long time. Allegedly printed in ink, but actually made of some sort of sticker / sticky i... See more

Poor 1st time experience. As others have said, order placed, money taken. Orders status remains the same “we have your order, waiting despatched”. After 5 days of order status remaining the same,... See more

At checkout I noticed I was charged more than the advertised sale price. I took screenshots and went ahead with the purchase, then let Rapanui Customer Service know. After some days they got back to m... See more

Only 1 star so far. Ordered 10 days ago, estimated delivery date already passed and according to their tracking, it is still waiting to be dispatched despite relieving me of my money some days ago. M... See more

Order arrived swiftly , purchased via the Mountainwarehouse site. Returning the items ( larger than expected ) is proving a problem . On line links do not accept the order number, NO contact details t... See more

I had high hopes for this company but my order is weeks late. It is with Royal Mail so I do accept it’s not entirely the sellers fault but the communication has been non-existent. Royal Mail requires... See more

UPDATE the overshirt ultimately arrived and my son was pleased with the quality. So the takeaways are decent product but comms need to be improved and the company should be honest about delivery tim... See more

Ordered a bunch of new t-shirts and paid for them 10 days ago. Got no confirmation email so no order reference. Trying to chase down what has happened to my order without an order ref impossible on th... See more

No email response from customer service from my last two emails. My tee shirt is customised from one of my photos, however a white horizontal line is showing across the top of the image on the tee shi... See more

shouldn't be putting people on your mailing list and sending them marketing through the post when they've literally never bought anything from you; they've emailed me back, no contrition whatsoever,... See more

I'm baffled by the reviews mentioning good customer service...like how? This company makes it extremely difficult to get in touch. My order was placed on December 1st with an estimated delivery by the... See more

I've bought from Rapanui before, liking both the company's ethos and products, which are always great quality. One truly gets the measure of a company, however when something doesn't go quite right. T... See more

I’ve bought loads from Rapanui because I love the brand, the ethos, and the designs. But nothing lasts. Rapanui promote their clothing as “made to last, not waste” and champion their sustainable, ci... See more

Over the years I have bought clothing from Rapanui many times, and I will continue to support them with my future purchases. They offer great quality clothing made from natural materials, which... See more

Unfortunately I'm having to return 2 of the T Shirts that I ordered as I feel that they are a very thin cotton. Not at all what I expected at the price if I'm being honest. £28 & £23 so not cheap... See more

They offer and charge for a 1st class delivery service. What they don't tell you is how long they will take to give it to Royal Mail is anyone's guess. In my case they have not dispatched the order to... See more

I’ve ordered several items from Rapanui over the past few years. The most recent was a t-shirt which arrived with a small manufacturing fault with the stitching. I got in touch to explain the problem,... See more

I've ordered from Rapanui before and been very happy. Not so much this time. My order took a long time to arrive (ordered 7 December, eventually turned up on the 22nd) which I was willing to overlook... See more

Ordered and not delivered. We ordered a whole pile of stuff on 5/10/2025 for our holiday, with expected delivery date of 5th- 11th October and it's still not even been despatched 9 days later and we... See more

The company is not adhering to EU GDPR rules on privacy. They are forcing you to accept cookies and there is no way of managing it after. The manage button just refers you back to the banner where you... See more

My first order ever and I am bitterly disappointed. They took 10 days to be delivered and then the men’s medium is absolutely tiny so now I have to return and buy some joggers from elsewhere. I bought... See more

Unfortunately Rapanui sent the incorrect T shirt. They were very polite, professional and quick to resolve the situation when I made them aware. In these kind of situations, a good Customer Services... See more

NEVER, EVER arrives within time specified. last 3 order over the past couple of years not arrived when promised. Last order was 5 days over the final date (birthday present). Latest order is nowh... See more

Absolutely awful customer service. Ordered an item for Christmas (from the UK) at the start of December and have had three weeks of radio silence from them after immediately taking my money. Given it’... See more