Iboxen Reviews 135

Avoid them. If you need help from support you are in trouble, in my case I needed to change ONE digit in my phone number otherwise, there is an extra cost of 250 SEK and they need to change place of delivery which causes extra pain.

If I would have chosen a normal delivery spot this would never have been an issue. Now it set me back 2 days and 250 SEK.

Ibox won't open or even find the box on the app. Support does nothing to solve the issue. So unbelievably poor that this system exists, and doesn't work as it should. I will avoid this delivery system like the plague.

Iboxen only verifies package collection through a mobile number. Unfortunately, there was a mistake in my number – just a single digit – which meant I was unable to retrieve my package. I contacted DHL, the supplier, and Iboxen, but received the same response everywhere: Iboxen does not provide any option to correct or change the phone number.

Instead, their customer service suggested that the package should be returned to Germany, requiring me as the customer to pay an additional shipping fee just to have the package sent back again with the correct number. The whole situation felt completely unreasonable. The customer service experience felt more like speaking with an AI than a real person. No one could or would take responsibility – everyone just referred me to someone else.

It is both sad and frustrating that in 2025 companies can still operate in this way – leaving customers completely without help in such a simple matter as correcting a single digit in a phone number.

Sucks, couldn’t pick out my package and the service sucks the weren’t even trying to help me and at one point yelled at me telling me to solve it myself.

This service was not very adaptable as it can only be used by Swedish citizens since. And because of this an urgent package was delivered but not able to be picked up. Delaying the process a week.

On top of this the customer service representative Regina was very rude. I have never experienced something like this before in customer care. As I had questions about possible solutions I got responses like “If that would be the case, I would have told you to do that already” or “I’m just trying to be clear, while your trying to do MY job”

She did respond fast though

The box wouldn't open. Customer support is little to no help. Poor service.

Came here to write about my experience, ended up seeing it's a common one, with the latest review about the same issue being posted only 9 hours before mine.
Parcel was delivered to a box that won't open. Customer service shows no interest in fixing this, I spoke to 5 people, 3 of them said they'd ask DHL to move the parcel to a pickup point. Four days later nothing happened and DHL say they haven't even gotten such request from iBoxen. On the 7th day, the parcel will be returned to the sender and iBoxen doesn't care to provide help. Customer service says it must be an issue with the box, yet doesn't even bother to have it looked at. I also never get the BankID prompt in the app, reported it to them but they don't even try to troubleshoot. They seem fine with providing terrible service, at this point they may as well get rid of their customer service department, that would make no difference

I was not able to open the box and wrote instantly to customer service who said they would move the parcel to a service pickup location. I reminded them three times but the parcel was never moved and DHL says that that were never contacted during this time. The parcel is now returned and will be sent again and they will not pay or offer any help for the extra costs that I now have to pay.

The box was stuck closed and wouldn’t open no matter what I did. I called and they said they’d send someone to fix it and message me when it was ready. They never messaged, so I called back two more times and was told the same thing each time. Now the package is being returned and they say there’s nothing they can do.

Worest ever have been coming and going for like 5 times and its not connecting at all
Worest custmer serives ever as well they tried to blame telenor for it and lied about it will never use it again and it wasnt the first time that happened

The packets don't show up in the mobile app. No SMS or push up notifications received. No technical support available. So can't open the locker. And when you try to catch the delivery guy, the tracking app tricks you and packes appeared to be delivered almost one hour in advance.

Ridiculous service. Trying to get my heavy package closer to home and they send it to the far away service point. Never using again. Not recommended. Use it if you're fine with not getting your package on time and in the wrong place. PostNord is a slow service but way faster than this.