Pandora Jewelry Reviews 1,234

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the quality and appearance of the products, finding them to be exactly as shown online. Consumers appreciate the ease of navigating the site, placing orders, and the rapid turnaround from order to delivery. People highlight the professional service, with orders often arriving promptly and safely. Consumers also value the efficient delivery service, with many noting the useful email updates on expected delivery times. Reviewers mention the beautiful packaging and the inclusion of gift boxes and bags, which enhance the overall experience. Customers are also satisfied with the warranty service provided by the company.

Based on these reviews

Rated 5 out of 5 stars

Beautiful piece 🫶🏻 Finding the bracelet online so easy right up to delivery was seamless! Well done Pandora you’re my favourite Jewelry whether it’s in one of your stores with your friendly help... See more

Rated 5 out of 5 stars

Professional service I ordered on Tuesday 6pm and received today Thursdays 10am. The items I ordered are fabulous plus my free gift the Christmas ornament is beautiful . I also got free delivery.... See more

Rated 5 out of 5 stars

We bought rings recently online in sale and they were good in prices and looks amazing. Their website is amazing for including your finger sizes for each hand to make it easy to remember by checking... See more

Rated 5 out of 5 stars

Excellent company to deal with online. My order arrived safely, promptly and as ordered. Pandora will update through email on expected delivery time which is so useful.....well done Pandora, would re... See more

Rated 5 out of 5 stars

I'm a pandora member so recieved an email about exclusive releases so I clicked in for that and to browse the sale. Site is easy to use. My two charms arrived quickly and I'm very pleased with them. I... See more

Rated 5 out of 5 stars

Unfortunately not received yet. It’s already 2 days after the expected delivery date. I really hope I will get it before the weekend! Edit: changing to 5 stars! My partner loves the present. It arr... See more

Company replied

Rated 5 out of 5 stars

Hello, I finally decided to get onto Pandora! I love the site, so easy to navigate, pay for items and rapid turn around, from ordering to delivery. Items are as they appear on the site and are wel... See more

Rated 5 out of 5 stars

Very well packaged, when received. The bracelet and charms were exactly as they were shown online and shining when I opened it. I didn't realize when you order the bracelet and charms together, it ar... See more

Rated 5 out of 5 stars

Absolutely brilliant from the minute I clicked on the website took me to what I was looking at on Facebook stunning crescent 🌙 ring ,i ordered very easy to work , it arrived today, very happy with... See more

Rated 4 out of 5 stars

Super fast delivery, just one day. The reason I gave 4 stars is because a box for the bracelet would have cost an extra 5 euro, I think the bracelet is pricey enough without having to pay an extra... See more

Rated 5 out of 5 stars

Gave very good deals for black Friday, most shops don't do half as many deals as pandora does. Deals so great I bought another 3 items after the initial 4. The items arrived within the 4 to 6 days as... See more

Rated 5 out of 5 stars

I went into the store in mahon point cork looking for a chain and bracelet and the young man behind the counter was so helpful. They didn’t have the bracelet I wanted so he checked with the store in P... See more

Rated 5 out of 5 stars

Pandora's website is easy to use, and has options to have your items delivered to your home, or you can click and collect at an available store. I've just the click and collect system before, which... See more

Rated 5 out of 5 stars

I bought it for the first time but definitely not the last it’s very fast delivery and packed beautifully they give information on the package perfectly and I know where it is at all time . Product go... See more

Rated 1 out of 5 stars

Love Pandora and all my bracelets and charms. Love looking for little fun gifts for family. Visited the newbridge store in white water, it was empty but the ladies working there didn’t once ask me if... See more

Company replied

Rated 5 out of 5 stars

From start to finish my orders were a great success , given the time of year I was most greatful for the service is got online . My first time to buy from Pandora but thankfully won't be my l... See more

Rated 5 out of 5 stars

I bought a lovely Pandora ring for my Daughter over a year ago. She lost the blue stone and was very upset so I contacted Pandora who informed me that there is a 2 year warranty with all Pandora produ... See more

Rated 2 out of 5 stars

Pandora used to be my go to for my wife. We noticed this year they a price gouging Canadians for an extra 25-30% per item. Well pandora you wont be my choice for specia occasions any longer. Go back t... See more

Rated 1 out of 5 stars

So disappointed.bought from New Zealand for 2 little girls in ireland on 3 for2 deal.This is the second time this has happened. Sale went through and credit card was charged but then was told one was... See more

Company replied

Rated 1 out of 5 stars

I made an order online and it said it would've been delivered yesterday, as of today still no order arrived, even though it says that has been delivered. Might not be pandora's fault but I must say i'... See more

Company replied

Rated 3 out of 5 stars

My order of a bracelet and 2 charms arrived promptly but didn't contain a lovely pandora gift bag That's never happened before Part of the pandora gift experience is to be able to hand over a bea... See more

Company replied

Rated 1 out of 5 stars

Ordered 3rd of July paid for next day delivery and not delivered next as was paid for. I can not actively reply to your reply, that should be noted on your website during the choice for delivery.... See more

Company replied

Rated 3 out of 5 stars

Firstly I would like to appreciate the quick action with the delivery of items on next working day. It was such a great action. However, I was expecting the packaging better than just a box of bracele... See more

Company replied

Rated 4 out of 5 stars

A very quick service, ordered my jewellery on Monday, the package arrived on Tuesday. Disappointed the charms weren’t in two separate boxes. They were thrown into the box containing the bracelet. They... See more

Rated 2 out of 5 stars

I frequently buy pandora for gifts. On this occasion I ordered 3 charms during their 20% sale. 2 were delivered by post but one was only available for collection from a store. My closest store didn't... See more

Company replied

Rated 3 out of 5 stars

My jewelry arrived, and I am delighted. However, I was a little disappointed that the tennis bracelet was not sent in the same box that you would receive if buying in store as this was a gift. All onl... See more

Rated 4 out of 5 stars

Nice pieces, bought for a gift. Delivery was very slow -after a week no sign of order and contacting someone was hard, no email or contact form provided on website, the number provided, when I rang,I... See more

Rated 1 out of 5 stars

This is already second time when I am having the same issue. I bought few charms in a Black Friday sale, all was good, confirmation email received. Few days later I received email advising that m... See more

Company replied

Rated 3 out of 5 stars

I usually go to the pandora store but decided to order online. Very swift delivery but the packaging while safe and secure was not like the shop. I thought it would be similar i.e with a gift bag and... See more

Company replied

Rated 2 out of 5 stars

I'm very disappointed. U were advertising free jewellery for orders over 79 euros. Your website kept reloading and removing my selection. Thought I'd finally sorted but my selection was again remove... See more

Company replied

Rated 3 out of 5 stars

The product was so dissapointing and is so small compared to what was expected. Sometimes maybe online exagerates the size of item. Might be an idea to give size/dimensions. Looks miserable and... See more

Rated 1 out of 5 stars

Order 3 charms for the price of two (on promotion) and after placing the order and making payment I got an email the following day to say one of the charms was not available and they were only sending... See more

Company replied

Rated 1 out of 5 stars

Immediately after ordering and paying for three items, I received an email stating that the main item was cancelled. I should not have been able to order and pay for something ic it is not available.... See more

Company replied

Rated 5 out of 5 stars

I ordered another ring from Pandora and couldn’t be happier! The design is elegant, the quality feels great, and it arrived quickly in lovely packaging. Perfect fit and exactly as described - will d... See more

Rated 2 out of 5 stars

It was promised online that when I ordered my items within a certain time I would have had them on the 14th which never happened, still waiting and it's the 15th of Feb. It's annoying telling someone... See more

Rated 5 out of 5 stars

I would like to thank you two Girls ( I did not look at names ) in Pandora Liffey Valley Store which help me a lot with Pandora Charm for my Daughter. She lost her one and I tried to recreate from... See more

Rated 5 out of 5 stars

Firstly I ordered from a UK site in error using a discount voucher so the order wasn’t processed but when I ordered on the Irish site the voucher was deemed as used. I contacted customer service who d... See more

Rated 5 out of 5 stars

Pandora’s online service is excellent. Well stocked and very speedy delivery. Their in-shop experience was horrific. Would never go into one of their shops again. But this is an online review so I’m g... See more

Rated 5 out of 5 stars

The descriptions of the charms my grandaughter wanted for her birthday, were easy to find on the website and ordering was simple . I ordered them on Thursday evening and they were delivered by An Post... See more

Rated 3 out of 5 stars

I was very disappointed with the delivery of the bracelet, instead of the ordered size 19, size 23 came. Since it was a gift, I had to quickly look for a jewelry store and reduce the bracelet.... See more

Company replied

Rated 1 out of 5 stars

At night, it shows that there's only one charm in stock, but during the day, it's completely out of stock. I ordered it at night. In the morning, I receive a notification that they've cancelled the it... See more

Company replied

Rated 5 out of 5 stars

Huge Pandora Fan and sometimes the local store doesn’t have what I want so I order online. Super fast delivery, high quality items.

Rated 5 out of 5 stars

Very efficient service. Delivery in 2 days and in a very protective packaging. Beautiful bracelet and charms. It’s a holy communion gift so will update review on how it’s received after giving it. I’m... See more

Rated 5 out of 5 stars

The service was excellent. I received the product I ordered. Each item was packed individually and well protected. I received my Pandora jewelry in 5 days as promised. I had no delivery issues and I a... See more


Company details

  1. Jewelry Store

Information provided by various external sources

PANDORA designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at affordable prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Refund given after new member discount didn't work

EDIT: After seeing this review, they gave me the discount as a refund, which was very nice, thank you to them for sorting this out for me. So I am happy now :)

On the site it shows there is a 10% discount for new members. Also a 10% discount for joining the news letter. (Though you can not use both at the same time.)

When I tried to use the discounts at the checkout, they did not work. I tried each code, in different browsers and even on the phone, every time it just said the discount code was invalid, even though they had only just sent it to me minutes before.

Which is very frustrating, cause what is the point of promoting their discounts to us, making us join their lists to get them, but then they don't work. The promise of something that is then withheld is worse than never been told about it to begin with.
So I had to buy without the discount.

I also had trouble adding items to my bag, I would add it, and then go to click on my bag, when the bag page loaded the item would not be there. Which was very annoying.

Apart from these issues, the site is easy to navigate and items are nicely displayed. And item was delivery fast.

6 February 2026
Pandora Jewelry logo

Reply from Pandora Jewelry

Hi Ethan,

Thank you for leaving a review.

Unfortunately there was an issue with This has since been rectified. I have manually refunded 10% of your order for you.

Apologies for the inconvenience caused,
Best,
Pandora.

Rated 5 out of 5 stars

Great!

Huge Pandora Fan and sometimes the local store doesn’t have what I want so I order online. Super fast delivery, high quality items.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

5 star Pandora!!

Excellent company to deal with online. My order arrived safely, promptly and as ordered. Pandora will update through email on expected delivery time which is so useful.....well done Pandora, would recommend!!

4 February 2026
Rated 5 out of 5 stars

Ring

Absolutely brilliant from the minute I clicked on the website took me to what I was looking at on Facebook stunning crescent 🌙 ring ,i ordered
very easy to work , it arrived today, very happy with my purchase 😀

3 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look