NAKED Copenhagen Reviews 9,554

Tip of the day - EN. If you send an email to people outside of Denmark with a request to do a recommendation, write it in English insead. This way you reach a broader public and get better feedback.... See more

Shipping was fast, and the price was good. I purchased a GANNI item, and it was slightly cheaper than other stores and significantly different from the Japanese retail price. For shipping to Japan, ta... See more

Everything is amazing and shipping is so fast. Just wish they were clear about US customs fees. I was not expecting that since a lot of other websites cover it. And now that I know is not that big of... See more

Easy buying process, bought a pair of Salomon XT6 and I absolutely love them Love that they work with UPS, abroad customers appreciate a smooth and nice traceability. Hope they don't change anythin... See more

Very nice selection of timeless sneakers and accessories. Also perfect for watching trends as the shop is super modern. Bought the New Balance 990 with the newsletter discount and got them the next da... See more

Naked is one the sneaker website from Copenhagen Denmark. The website has a wide array of selection of sneaker and athletic clothing brands. Their website are easy to navigate and the check out proces... See more

Good price, better than others! In love with my new sneakers. Everything was OK and the shipment from Denmark to the Netherlands was like normal. I ordered in the evening and before the weekend so I e... See more

Great experience buying from here. Quick, easy, and very fast delivery considering it's a different country. Ordered on Wednesday near midnight (so technically Thursday), and got my shoes on Saturday.... See more

Extremely satisfied with the Store. Fast shipping, you can get limited edition sneakers, models, that you can’t find anywhere else. So i highly recommend this store. You will not be disappointed! 1... See more

I had a great experience with this store. The delivery was very fast and the order arrived in perfect condition. I also want to highlight their excellent customer service. I contacted them regard... See more

great deals .very efficient customer service there has been a technical error on the website during my order and as a result, one of the two items i had already purchased was not available.But they... See more

A Tariff of 50% was placed on our purchase, not at POS but the day of scheduled delivery. Everything went thru as expected, until day of delivery the delivery service demanded half of the price at our... See more

Your service is very good. But the service of UPS is very very bad, because the order is not yet arrived. The communication with UPS is bad Externe as well as interne. Even the app is too difficult. P... See more

It's the only website where I could find a restock notification for the shoes I was looking for. As soon as I made the purchase, it was shipped few hours after and arrived 2 working days later. Highly... See more

I had a great experience ordering sneakers from this website. The ordering process was simple and straightforward, and the product description and photos matched exactly what I received. The sn... See more

I was able to order the sneaker that I wanted on an easy to navigate site! Overseas shipping was super fast! I ordered another sneaker from a US site and the pair from Naked arrived two earlier!

Deceptive pricing and abysmal service. The website lists a lower price than the checkout, I was only informed that the price was 20€ higher AFTER I confirmed the payment. I immediately emailed the cus... See more

Is very inconvenient. I want to return my order but because I’m living outside from Denmark I have to organize everything on myself. There is no such label or anything to print out for I can return my... See more

I am vey disappointed. The customers receive no support if they want to return the product. So now I can not return the product, because the shipping fee of the same courier company would cost me near... See more

Ordered a pair of Vibram Vi-b Eco that I’ve been waiting to restock. A week later no still shipping notification and then my card is refunded?? No email or communication as to why this happened. I ema... See more

The tracking link showed my return arrived 13 days ago, no confirmation email or anything like that from NAKED. After contacting the customerservice, they informed me that it can take 20 days to... See more

Took you 5 days to send the package. After 10 days it arrived in The Netherlands but has been shipped by UPS directly to an Acces Point and not my home address. I had even contacted them beforehand to... See more

I ordered sneakers from Naked CPH on July 2nd. (order number O#171039, tracking number 1ZAV70896897917971) Unfortunately, they were never delivered. Following the procedure, I filed a claim with UPS.... See more

I ordered a pair of shoes and paid a high shipping fee. About a week later, DHL contacted me saying I owed a large amount in import duties before they would deliver the package. When I reached... See more

Due to error of delivery my package got lost. I cannot start an investigation on the parcel myself that can only be done by the sender and thus Naked Copenhagen. I e-mailed anout this situation but af... See more

Beware of Customs charges if ordering to the US. Make your customers aware of the amount they may be responsible to pay once the order arrives. Shipping was extremely fast and already high, but und... See more

If you live in the US don't order from here or you get crazy expensive customs duties they don't tell you about upfront and then when you try and email them they never ever answer I just ordered... See more

They refused to take back an expensive shoe that had broken after only six months of use, arguing that the manufacturer would not accept the complaint. The shoe was clearly defective, as the rest of t... See more

I recently received a pair of Salomons from that store, and it appeared that right and left shoe are different:( Specifically, the right shoe has perforated holes at the front, while the le... See more

Very bad customer service, I don’t think they know about the rules , Very bad experience with even the head of the customer service. Not anymore from this webshop and I will give an advice to peop... See more

Hi First, please consider English as my danish is more than poor. Second, since my order, I received ZERO info about forwarder ou Naked. It was supposed to be delivered today but ZERO info So far... See more

I placed an order during the holidays and wanted to cancel it immediately because I had accidentally chosen the wrong size and color. Customer service was closed, and when I called first thing on... See more

Ordered timberland boots (Order #192609) on 21st August. Was notified about shipment on 23rd. Tracking (#6419552775) for over a week showed my shoes hadn't been sent. I did expect the shoes... See more

Bought some expensive (1040 kr) running shoes asics gel kayano back in may 2024. Now the sole is loosen on the one shoe. Naked Copenhagen claims that’s I’ve been misusing them which I have certainl... See more

I bought an adidas spezial from their webshop. When I received the shoes, they looked totally different from the photos but I think they are like this but in time I saw this shoes at many places a... See more

I was extremely disappointed with my experience. I placed an order without any warning that DHL would charge me an additional 259 DKK in import fees. When I reached out, the company offered no support... See more

The bag I ordered arrived all wrinkled and misshapen. The packaging and delivery conditions were clearly not suitable for this type of item. Very disappointed with how it was handled during shipping.

I purchased new Salomon XT-4 OG for €190. After 3 months one of the shoes started developing a hole. In a week, the other one developed a small hole in the same place. I should mention that I am 57kg... See more

Their customer service made a mistake they refuse to acknowledge. I sent my order to the wrong address, and their customer service, which assured me I hadn't made a mistake when I inquired, is refus... See more

I only give 3 stars because they charged me for home delivery but the shoes were dropped off in a UPS shop which was almost 9 kilometres away from my house. I am although happy with the product itsel... See more