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Lovely trousers and shorts, I’ve brought 4 pairs of Asana slim pants and 3 of the new Asana Light Ponte shorts which all fit well, very comfy & look smart. Taken 1 star off as the returns process is c... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Great product and very pleasant service. I shopped Ninepine many times and own both trousers (entire collection ) and shirts by now. All very high quality and super-comfy as advertised. They look awe... See more
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It’s good to check trustpilot before buying clothes on line, especially a new brand. I bought Asana trousers for work and I loved them. I also bought a beautiful jumper that suffered from pullin... See more
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I bought a pair of jeans from Ninepine, and they completely exceeded my expectations. They are exactly as advertised: wonderfully flexible in every direction and incredibly easy to wear. I had stopped... See more
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When I purchased they said delivery 10th but not arriving until 13th yet just been online now and says if I purchase now they will be delivered on 11th. Don’t believe them You can purchase expres... See more
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Never been so enthusiastic about a shirt before. I have it in black and it’s been an essential for work, travel, daily, and even as an element in a formal outfit! The fabric is thick enough to loo... See more
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Beautiful Asana brown trousers super quality and so comfy ! Customer service is 1st class ! Thank you. 100%recommend Nine Pine Height 5”3 Weight 73 kg Trouser Large Length short 28
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I had a wonderful experience finding flattering, multipurpose pants with NinePine. Because I am based in the US, I wanted to avoid multiple international shipments, and their team was incredibly helpf... See more
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I ordered the Asana Flared Leggings from Ninepine in November. The leggings are made of a really soft material, they stay completely black despite washing and soften and adapt well over time, keeping... See more
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Absolutely outstanding customer service. Best I have ever experienced. The clothes are amazing quality. Beautifully packed and presented. Unfortunately I am in between two sizes for tha asana boo... See more
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Terrible returns procedure - will never buy from them again for this reason alone. Many other companies manage this so much better. My fault for not checking before I bought I know, but the items are... See more
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I now own two pairs after having tried some other more expensive ones like Lululemon, and have come to the conclusion that these are the best and very hard to beat. I've owned one pair for a year no... See more
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I’ve purchased both the Asana Relaxed Straight trousers in navy and beige and the Asana Slim trousers in navy. Al are excellent; beautifully soft, true to size, well made, tailored and incredibly comf... See more
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Really good products, the pants are really good quality. But, maybe even more important, the customer service is also outstanding. Friendly and swift answering, good irdering and returning process. I... See more
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Asana is my daily go-to pant, casual yet smart with a cute, discreet zipped side pocket, it takes the faff out of getting dressed . I am particularly pleased with the choice of leg lengths, somethin... See more
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Very poor returns process. Be very careful of your purchase as sizing descriptions aren’t always great and the returns process is awful. No returns labels or details with goods. Charge for returns... See more
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I have just received my first pair of Asana trousers and truly love the fit and the fabric but found the length was not quite right for me. I had on a Sunday sent an email and almost immediately recei... See more
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So comfortable I am delighted with my purchase of straight leg Asana pants. Arrived promptly to NZ and are soft and comfortable and look good- much smarter than I expected Lounge wear comfort smart e... See more
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The Asana trousers are lovely and having bought some previously, I ordered 2 more pairs . I ordered the wrong length though so returned them immediately. Almost a month later, I am still waiting... See more
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Can confirm that these are indeed the most comfortable jeans I’ve ever owned! I got the Relaxed Fit Jeans and they almost feel like wearing tights; so comfortable. I’m not usually a fan of the look... See more
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The customer service is lightning fast, and the care they put into their support reflects the sincere values of the company. The quality of the service truly matches the quality of the clothing. I wea... See more
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Stylish, comfy, beautiful, great quality and tall options ❤️ My absolute favorite! Bought many Asana pants, shorts, shirts, a skirt, the thermal legging and jeans. Love them all!
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I am very grateful for the moment I discovered Ninepine. Super happy with their products! I love their leggings and shorts which are both flattering and super durable. I wear them for all kinds of act... See more
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Love Ninepine! The Asana pants are wonderful, I wore them on a 14 hour flight to Tokyo and they are so comfortable, yet looked perfect on arrival. I have in several colours and they look just as good... See more
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Customer Service 10/10: I live in Australia. I placed my first order 15th July and received it from Sweden 21st July. Unfortunately the order was incorrect. I emailed immediately, the issue was ad... See more
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I ordered the Asana Relaxed Straight Trouser - Regular 30" / M using the first time discount code and received the item very promptly. Overall, I am happy with the fabric, the length and the way it... See more
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Today another Asana pant (black, widelegged) moved in with its 4 siblings already living in my wardrobe. Great fit, wonderful material, I cannot repeat it too often. By the way, also the perfect trave... See more
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I have several pairs of Asana trousers and wear them constantly. As advertised, they are really comfortable -- I often do my Pilates and physio workouts in them -- but they can also easily be dressed... See more
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I love the Asana slim pants, perfect fit and a lovely feel, they wash really well also, I have bought 2 pairs so far and looking at a third for summer! I met a friend from Australia recently and she a... See more
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Ninepine is my new favorite go-to brand for both elegant and sportive clothing. The combination of comfort and posh with a note of nordic style, is basically unique to be found in the market. Quali... See more
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Loved the design. So many trousers with elastic waist are ill fitting, making my backside look decidedly baggy. These trousers looked great. The material is as described, lightweight, but great qualit... See more
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I bought the relaxed straight asana pants (dark grey). The pants are very nice, beautiful and comfy to wear! The material is nice and thick, yet stretchy, you can tell that it's a durable material. Sa... See more
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Extremely confy pans. Got 2 right now. Use in daily life. You can be as sportive or as elegant as you want with them. Can't wait to buy another one in another colour! Perfect and reliable buying ex... See more
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The best pant I have ever tried! Categorized myself as "not a suit-pants-kind-of-girl" simply because I never found a pair that actually fit well. One day in on the Asana Relaxed Straight Pant and I... See more
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I ordered the tailored pants during the black friday sale. Waited 2,3,4 days, no email whatsoever about the order being sent. I emailed them and they told me there is an issue on stock of the product... See more
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Eversince I bought my first Ninepine I have been hooked! I am replacing all my pants, jeans and basics for Ninepine and hardly ever wear anything else. The fitting, fabrics, colors and size options ar... See more
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I kept seeing the ads on my instagram and loved the look of their clothes, so I finally checked out their website and was shocked at how many size options there were. My experience with ordering was f... See more
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I have bought 4 pairs of the Asana relaxed pants. 2 in the lighter colours, 1 navy and one brown pair. They are so comfortable to wear, easy to wash and can be dressed up or down. The... See more
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I love Nine Pine! Their Asana flare leggings are super comfortable, the fabric is great, the length is amazing for tall people and it fits really well. On top of that customer service is quick to repl... See more
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Company details
Written by the company
We are a Stockholm-native studio creating versatile and thoughtfully designed pieces for your everyday Comfort and aesthetics should coexist, not compete. The Ninepine woman moves seamlessly through work, travel, and life. She demands comfort, expects quality, and doesn’t compromise on style. We design for her: with refined, versatile pieces engineered for the luxury of comfort
Contact info
Kungsgatan 19, 10631, Stockholm, Sweden
- [email protected]
- ninepine.com
4.3
Excellent
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding customer service and reliable brand!
Recommended by family to try out Niniepine. I purchased 2 pair of pants and had quality issue with one of them. Reached out to customer service without any expectation. But Ninepine did such a fantastic job handling the issue efficiently with a replacement which I received in less than a week since I raised the issue. It truly is the best experience I ever had! They genuinely care about their customers and the brand sustainability. Definitely would continue supporting it!
12 January 2026
Unprompted review
The best trousers
The best trousers – I have several pairs of Asana slim and Asana straight in different colors and I love them!
12 February 2026
Unprompted review
great customer support & comfy, well fit trousers!
Thank you for the great customer support! They were super kind and quick and rely smart when it came to handeling a wrongly sent length size. They surely did not outsource customer affairs and it shows! I love all of the trousers and will for sure buy more in future :)
Thank you Alex for your support!
11 February 2026
Unprompted review
Reply from Ninepine
Thank you so much for taking the time to share this, your feedback truly made our day. We’re delighted to hear that our team was able to help quickly and kindly with the length mix‑up. We’re thrilled that you love the trousers, and we can’t wait to have you back again in the future. I’ll also make sure Alex sees your kind words, they’ll be so happy to hear this.
Feeling a little disappointed
Feeling a little disappointed. The company were extremely helpful when I needed to exchange a pair of trousers for a bigger size. I ordered a pair of jeans at the same time. Sadly the L are no bigger than the M and the jeans come up even smaller. I am undecided whether to try and exchange for an XL as they feel amazing, or just cut my losses and ask for a refund.
11 February 2026
Unprompted review
Reply from Ninepine
Hi Lynda, thank you so much for sharing your experience with us. I’m really sorry to hear that the fit of the L didn’t match your expectations, specially when you were hoping for a straightforward size up.
We do have strong quality‑control processes in place, but there can still be slight batch variations in production.
Clothing manufacturing isn’t an exact science, and small differences in cutting, sewing, and fabric behaviour can lead to variations of around ±2 cm between batches.
In general, the L is about 2–3 cm larger in the waist compared to the M, but we completely understand how frustrating it is when the fit doesn’t feel noticeably different.
One of our customer care team members will reach out to you directly to help you decide whether an exchange for the XL or a refund would be the best option for you. We want to make sure you end up with the fit that feels right.
Thank you again for your patience and for giving us the chance to make this right.
Ninepine Team
Extortionate return fee
What they don’t tell you is just how expensive the return fee UK is….£6.90! That makes trying on clothes very expensive! Plus you need a printer to print off the return labels. It put me off buying from Ninepine.
10 February 2026
Unprompted review
Reply from Ninepine
Hi Nelly, thank you for sharing your experience with us. We're really sorry to hear that the return from the UK felt expensive and inconvenient.
To be transparent, returns coming from outside the EU are significantly more costly on our side. The real cost for us is actually almost double the £6.90 fee, because non‑EU returns require additional customs handling, paperwork, and processing when they re‑enter the EU. We try to be as fair as possible by absorbing a portion of that cost ourselves rather than passing the full amount on to customers.
We also appreciate your point about needing a printer. We know that’s not ideal, and your feedback is really valuable. I’ll make sure your experience is shared with our wider team as we continue improving the return process.
Thank you again for taking the time in sharing this. We are always reachable on [email protected] if there is anything else we can do.
Ninepine Team
Shopping on line shouldn't be this difficult
I have owned a pair of navy Ninepine jeans for some time and they're great. The fit and comfort is as people say. However, I recently bought the same jeans in black. I was so disappointed to find they were too tight round the hips and waist. (I'm slim, not an hour-glass figure). I have a picture that shows how much smaller the black pair are to the blue.
Firstly, Ninepine should have enough quality control that the same jeans, but in different colours, are the same size. It is understood that black die affects the jean material more than blue and their manufacturing should factor this in.
The second and major problem is that exchanges and returns from the UK are a nightmare. You have to book it all through Fedex and for me, the online site wouldn't accept the order number info, etc, and in the end I took it to a Fedex site, a 50 minute round trip.
I couldn't bear the thought of exchanging for the size up, only to find they didn't fit, and having to go through the process again.
So, I opted for a refund - to discover that return of my jeans to Ninepine cost me £21 - !!!
As I say, these days, shopping on line just shouldn't be this difficult - or so expensive. I have no product, but I have ended up £21 (WHAT?!) the poorer.
As lovely as my blue jeans are, they are the last purchase I will be making from Ninepine.
(Just a final note: despite the Fedex hassle, Alex in customer service was lovely and as helpful as they could be in the circumstances).
10 February 2026
Unprompted review
Reply from Ninepine
Hi Penny, thank you so much for taking the time to share your experience with us, and we're really sorry to hear how disappointing this order turned out to be, especially after loving your navy pair.
Regarding the sizing difference, we do have strict quality‑control processes in place, but there can still be slight batch variations in production. Clothing manufacturing isn’t an exact science, small differences in cutting, sewing, and fabric behaviour (especially with darker dyes like black) can lead to variations of around ±2 cm. This falls within standard manufacturing tolerances, but I fully appreciate how noticeable it can feel when you’re expecting the same fit as a pair you already own.
On the returns side, I’m sorry the process felt unclear and inconvenient. Exchanges are currently available only for customers within the EU, and this is mentioned on our website. For customers outside the EU, including the UK, we offer store credit instead. This gives you a free return label and allows you to place a new order whenever you’re ready, using the credit issued.
With FedEx, you can either book a collection or, in many areas, drop the parcel off at a FedEx location at no extra cost. For refunds, the return label cost is £6.90, and that amount is deducted from the final refund.
The £21 you mentioned sounds unusually high, so if you could please email us a copy of the receipt, one of our team members will be happy to look into this and find a solution for you.
Thank you again for your kind words about Alex, we'll make sure that feedback reaches them. And thank you for sharing your experience so openly. It genuinely helps us improve both our products and our processes.
Ninepine Team
When I purchased they said delivery…
When I purchased they said delivery 10th but not arriving until 13th yet just been online now and says if I purchase now they will be delivered on 11th. Don’t believe them
You can purchase express delivery or free which they state is 1-3 days but the are actually taking order from the Sunday and the carrier says it will be delivered the following Friday Assume 5-7 days or longer
More excuses each time they message me. Thus time I paid for delivery in 1-2 days and got an email saying when they have packed it allow 36 hours for tracking to start working the I will get a delivery date. Online it said next day 🤦♀️🤦♀️🤦♀️
9 February 2026
Unprompted review
Reply from Ninepine
Hi Daisy, thank you for your feedback. We completely understand why the changing dates would be frustrating.
Delivery timelines can vary depending on the time an order is packed and handed over to the carrier, as well as which delivery service is selected at checkout. Express delivery typically arrives within 1–2 working days from the moment it’s collected by the carrier, which is why estimated dates can shift slightly.
If you’re able to share your order details (we’ve requested these through Trustpilot), we’d be more than happy to look into your specific shipment and give you clearer insight into where it currently stands.
We want to make sure you have the most accurate information possible.
Ninepine Team
Awesome products and great customer…
Awesome products and great customer support. I appreciate petite size and the fabrics of the asana line.
1 December 2025
Unprompted review
Reply from Ninepine
Thank you so much! we love to hear that you’re enjoying the Asana fabrics and that the petite sizing works well for you. Knowing that our products and support team have both made a strong impression truly means a lot!
Super quality from Nine Pine thank you
Beautiful Asana brown trousers super quality and so comfy ! Customer service is 1st class ! Thank you.
100%recommend Nine Pine
Height 5”3
Weight 73 kg
Trouser Large
Length short 28
1 February 2026
Unprompted review
Reply from Ninepine
Thank you for sharing this Carol. Knowing they feel both high‑quality and comfortable makes us really happy. Glad our customer care team could give you the level of support you deserve. Your recommendation means a lot, and the sizing details you included will surely help others too!
Everyday wear
I use Ninepine trousers almost everyday. Got them in four different shapes and many different colours. So comfy and good looking!
7 February 2026
Unprompted review
Reply from Ninepine
Hi Elin, super thrilled to hear that the trousers have become such a staple for you, having them in different shapes and colours is the best kind of compliment. Knowing they’re both comfortable and great‑looking makes us incredibly happy :)
Really good products and service
Really good products, the pants are really good quality. But, maybe even more important, the customer service is also outstanding. Friendly and swift answering, good irdering and returning process. I am a happy customer for some years now!
7 February 2026
Unprompted review
Reply from Ninepine
We love this Mirjam! :) That the pants have held up so well for you and that you’ve enjoyed the quality over the years. Knowing that our care team has made ordering and returning feel smooth and friendly means a lot, that experience matters just as much to us as the products themselves. Thanks for being part of the fam
It’s good to check trustpilot before…
It’s good to check trustpilot before buying clothes on line, especially a new brand.
I bought Asana trousers for work and I loved them. I also bought a beautiful jumper that suffered from pulling soon after I bought it. I reported this to Ninepines and the customer service was outstanding.
I was refunded the full amount and they suggested I keep the jumper or donate to charity shop.
Well done. I hope everybody has the same positive experience.
I’m in the uk.
I also LOVE my fleece zip up jacket.
7 February 2026
Unprompted review
Reply from Ninepine
Hey Diana, thank you for taking the time to share this. It’s great to hear that the Asana trousers have been a hit for work, and even better that the fleece jacket has become a favourite too. We're really glad our customer care team could support you when the jumper didn’t hold up as expected, making things right in situations like that is incredibly important to us. Thanks again!
Seven Pairs Later: Why NinePine is My New Favorite Brand
I had a wonderful experience finding flattering, multipurpose pants with NinePine. Because I am based in the US, I wanted to avoid multiple international shipments, and their team was incredibly helpful in managing a large order to help me find my perfect fit. I ultimately kept seven pairs of Asana pants in various styles and lengths. Unlike many overpriced US brands that are difficult to care for and poorly cut, NinePine offers high-quality, low-maintenance fabric and a great fit at a fair price. I am so happy I finally found this brand.
6 February 2026
Unprompted review
Reply from Ninepine
Thanks Sabrina :) We know how tricky international orders can be, so it’s great that our customer care team could help you sort everything out in one go. Keeping seven pairs in different styles and lengths is such a compliment, and we’re thrilled the fit, fabric, and ease of care all lived up to what you were hoping for. It means a lot to know you’ve found a brand that feels right for you.
Top product
The pants I bought are great. The combination of wearing jogging but looking casual/fancy! And the aftercare service is super.
31 January 2026
Unprompted review
Reply from Ninepine
It's wonderful to hear that the ninepines hit that perfect balance of comfort & style, exactly what we aim for. We love that our customer care team left a strong impression as well. Your kind words truly motivate us to keep delivering at our best :)
Excellent quality clothing
Excellent quality clothing, investment pieces that are very comfortable to wear.
5 February 2026
Unprompted review
Reply from Ninepine
Hi Christine, we are super happy to hear that you’re enjoying the quality and comfort of our pieces. Creating timeless, long‑lasting clothing is at the heart of what we do, and it means a lot to know it resonates with you :)
All items of clothing I’ve bought from…
All items of clothing I’ve bought from Ninepine fits well, looks great and are excellent quality. The customer service is brilliant, would definitely recommend them,
10 January 2026
Unprompted review
Reply from Ninepine
Hey Maureen, thank you! It means a lot to hear that you’re enjoying the fit, look, and quality of your ninepine pieces. We’re also delighted that you’ve had such a positive experience with our customer care team. Your recommendation truly means the world to us :)
Love love love this brand
Love love love this brand! The clothing is amazing and the service is too. Highly recommend
30 January 2026
Unprompted review
Reply from Ninepine
Thank you so much for the love Emma, this absolutely brightened our day! We’re thrilled you’re enjoying both the clothing and the service. Your recommendation means the world to us.
Great product, attentive service
Great product and very pleasant service. I shopped Ninepine many times and own both trousers (entire collection ) and shirts by now. All very high quality and super-comfy as advertised. They look awesome, so are fit to use even for official meetings.
The only inconvenience for Norwegian customers would be the fact that returns are paid by the user, which makes it marginally harder to shop for the first time before one knows their size/fit. Otherwise, never had any issues, highly recommended brand!
30 December 2025
Unprompted review
Reply from Ninepine
Hi Monika, thank you so much for your feedback. Knowing the ninepines you got work for everything from everyday wear to official meetings is exactly what we hope for.
We really appreciate you mentioning the return experience as well. For customers outside the EU, including Norway, return shipping isn’t free, but choosing store credit does give you access to a free return label, and the credit can be used to place a new order in the size or style you prefer. Many first‑time shoppers find this option helpful when figuring out their perfect fit :)
I love Ninepine pants
I love Ninepine pants, I have five pairs! I also have a pair of shorts which are excellent too. Everything is high quality. The service is always good with items arriving promptly. Highly recommended.
28 November 2025
Unprompted review
Reply from Ninepine
Thank you so much for the recommendation! We love to hear that both the pants & shorts have been treating you well, and that our customer care team service has matched the quality you expect!
Quality clothing also for tall girls
Stylish, comfy, beautiful, great quality and tall options ❤️ My absolute favorite! Bought many Asana pants, shorts, shirts, a skirt, the thermal legging and jeans. Love them all!
30 January 2026
Unprompted review
Reply from Ninepine
Thanks Mia :) It's great that you’re enjoying so many of our ninepine pieces, and especially happy that the tall options are a great fit for you. Hearing that our products have become your favourites absolutely makes our day. Thank you for your support and for being part of our community!
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