PayPoint Reviews 3,266

Just had our area manager in introducing us to Paypoint mini. Staff were concerned about the change however training was top spec and staff are getting used to it. We are looking forward to the next s... See more

Dapo came to visit me a few months ago and since has helped me hugely with PayPoint we have added so many new services and upgraded my terminal to the latest PayPoint mini handheld device. Lynne a... See more

Romello came into my shop today and explained ways that paypoint can help our business. He went through ways of increasing commission and also upgraded my card machine at no cost which will speed up t... See more

It’s taken years for me to be convinced to take card payments as we have an ATM with Paypoint and love that we never need to bank. With our till system it’s now possible for me to have integrated payp... See more

Opened new shop last week with Premier using their recommended till system. Paypoint introduced me to their new integrated Connect system which includes card payments. It’s Great to have all working t... See more

I have a shop in Great Notley, Essex for 16 years and Decided to give paypoint a go thanks to Mark Timmins. Matt Gardner came today to train me and my wife. Fantastic, patient trainer. We are amazed a... See more

I will like to thank Jalal for his training, sharing his knowledge and helpful advice when setting my shop: Day Stop Luton for Paypoint service. He also shared guides in my language which will help in... See more

New to retail and area, re opened shop that had been closed for 2 years. Was advised to look at Paypoint to increase footfall. Spoke with Susan who introduced me to paypoint service. Top Ups, retailer... See more

Daystop Dunstable LU5 recently had PP installed by really helpful and informative local rep, Jalal. This chap wonderfully explained the processes for PP, card merchants and counter cash. Many thanks

I wanted to share my experience with Jas Singh, who did a fantastic job helping us out. He was extremely professional and made the process of setting up our new terminal very easy. He took the time... See more

Dapo came to visit today to inform us about all the new services that are coming to paypoint like the Royal mail shop which will help us bring more customers with many postoffices and banks closing do... See more

Had a training session by Srikanth & Lynne. Both were very polite and very professional and taught me all the complicated stuff very nicely and easily. Specially banking services, pay point transactio... See more

This company took a £4.5M contract to provide an international driving license/permit and so far in two days I've visited and called over 15 outlets on the north coast of Ireland and not one person ha... See more

Srikanth visited our store in Great ayton Explained fully about the New Bank Local and counter cash services It's so good and having in our village and our customers will be pleased to use the se... See more

It was a pleasure assisting Kostas at our shop today. They visited us for guidance on card machine and inpost locker , and we were happy to help. Their patience and friendly attitude made the intera... See more

I would like to thank Abby Anderson opening a paypoint account for my new business. She was absolutely brilliant. She helped from start to finish. Abby has excellent customer service skills when ev... See more

Just got installed my new paypoint service device by most friendly guy Imran at Tyldesley. Very nicely explained and installed.His session was very supportive and informative and guided everything ste... See more

retailer ID - 31126955 been trying to contact PayPoint is an absolute nightmare. Neither I as the retailer, nor the new owner who is due to move in, can get through to anyone. The phone line keep... See more

Romello has been amazing over the last few weeks from helping us to upgrade our terminal to following up by installing it aswell! He’s also saved us money on our monthly card transactions. Really good... See more

TERRIBLE MANAGEMENT TEAM TO DEAL WITH REPLACEMENT FOR NEW CASH MACHINE ON 11 NOVEMBER 2025 NEW CASH MACHINE DID NOT WORK AT ALL SINCE 11TH OF NOVEMBER THE PAYPOINT STOLE MONEY FROM MY ACCOUNT FOR... See more

Worst company to deal with. Whenever you call them it doesn’t matter early morning or afternoon you evening we have to wait at least one hour to someone pickup but most cases the call will disconne... See more

I spent the last hour travelling to 3 different shops affiliated to Paypoint. I needed an IDP (international driving permit). When asked, the cashiers had no idea what I was talking about and they wer... See more

V good hardware..but if you ever need custom service you’re screwed …. As we spk I ve been holding now for 39mins & counting …last week I spent approx 3hr on calls mostly waiting..surely they can’t h... See more

There isn’t a single PayPoint in my hometown of over 30,000 people, so I drove more than an hour (there and back) to get an international driving permit. When I arrived, they told me no one on shi... See more

I’m writing to report an issue with your online payment system. When I attempted to pay a bill through PayPoint, Welcome energy with paypoint link, the online system only allowed whole nu... See more

Imran came to install my pp mini device. Very professional guy and very polite explained everything in detail on how to use the machine and where I can make commission. Explained about cards and retai... See more

We have been facing issue to start the pay point and been trying to reach them since Thursday but no redressal, we sent emails on contactus, broken device but still waiting to hear from them. Our cust... See more

Julie came to us today for to install paypoint. Very impressed with her explanation and training everything. Clarifying the doubts. I recommend Julie for new who don’t know much about paypoint so that... See more

If I could give zero for Musselburgh Fisherrow at @2.30pm Friday 23rd May I would. I asked politely where the machine was to get my IDP; he started at me for 10 seconds and told me to do it online.... See more

Craig came into my store today and helped me learn more about Paypoint transactions that I don’t know. He arranged for the parcel team to call me as I was unsure how to do Amazonn parcels and gave me... See more

Romello came into our store today and what a help he was. He was professional and answered all questions we had about paypoint and how we could increase our commission. He really took his time in stor... See more

The way these guys treat independent retailers is absolutely shocking. All they had to do was send me a new paypoint mini terminal so I can go live, instead they decided to "reset " the one that was a... See more

Neil visited to complete training of Bank Local. The new service that allows cash deposit from Bank of Scotland within the Lloyds Group. Very excited to be able to offer this service to my customer as... See more

Worked with Ceyhun to setup my paypoint services and he’s been very helpful throughout the entire process. The services are great and has helped improve the sales at my store! Would definitely reco... See more

Lee Bray is the best. Has been consistent, informative and reliable. He’s very honest and will let me know if he doesn’t know anything. Couldn’t have had a better individual assigned to us.

Ceyhun Nurettin came to install the new paypoint model today, lovely chap. He was very patient getting it setup and extremely helpful and explained everything clearly and set up our gift card stand... See more

Rewards App was introduced to me by Kostas. I have seen emails before but wasn’t sure how to access it. Easy to use simple, you just scan products and you get awarded £. Can’t wait to see more product... See more

Craig gave me information on how to earn more money through Paypoint. Helped me get more parcels in store and ordered me SIM cards. Also gave me information on Youlend and assured energy so looking fo... See more

My paypoint rep Dapo always gives good support on new services. Dapo explained Royal Mail tracked 24/48 will be starting in October and gave us training on this and helped to sign my new shop for payp... See more

Lucas has been very helpful today to us by explaining the bank local with paypoint at our store. Also the paypoint has been very good in our shop customers feel very freely and secure when they use... See more

Ceyhun , was very helpful. Gave us the training required and other info as well we re requested and phone numbers and contact emails. Explained what gives us better commission rates and how to process... See more

Abbey has been ever so helpful with organising the paypoint contracts. After going through a difficult time as a family, it was one less stress to have too manage everything. Abbey was professional, p... See more

Excellent Paypoint set up by Dapo. We have just started using the new Paypoint mini terminal and Dapo explained everything. The new terminal is very quick and easy to use. We can also take bank deposi... See more

Had on onsite meeting with Paul today. Very professional and knowledgeable about what services can be offered. Once he left I felt very positive that together we can work to help by business grow f... See more

We have a great new service at our store called Bank Local we’re customers can check, withdraw and deposit money through our Paypoint. Lee Bray the area manager called in to show us our to do the serv... See more