Pragmatic Play Reviews 1,002

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the business's products. People report issues with pricing, indicating that it does not align with their expectations. Furthermore, many reviewers feel that the value for money is poor, and they are not satisfied with the overall cost-benefit ratio. Consumers have also raised concerns about the payment processes, and the user experience, which has left them generally disappointed. Reviewers highlight a consensus that these aspects need improvement to meet customer expectations.

Based on these reviews

Rated 1 out of 5 stars

This company and Elk studios must be related - Because the fact they havent been investigated for criminal theft is a crime itself... Gates of olympus - well known slot, also well known how... See more

Rated 1 out of 5 stars

Pragmatic play are liers. They have bad UI, constant lag, dealers are sleepy and rude, lowest RTP of all casinos and just a shitty platform and feeling overall. Please look up their history, they we... See more

Rated 1 out of 5 stars

Been trying my luck with Pragmatic slots for about a year now especially Sugar rush 1000. Have spend well over 15000 but damn a total scam. If you put auto spin of 1000 maybe a 100 of those will actu... See more

Rated 3 out of 5 stars

Some of their classic slots like bass are fine for casual spins, but honestly you cannot go in and expect anything consistent. On olympus I had a streak of 30 spins with no wins, then got a tiny payou... See more

Rated 3 out of 5 stars

Since working in the igaming space I can really understand the frustrations of many of their customers. But I must say when I occasionally gamble I really enjoy playing even though yes I do make a los... See more

Rated 5 out of 5 stars

I’ve been in the industry for over 10 years, and very few game providers come close to what Pragmatic Play has achieved. In just a few years, they’ve grown from a mid-sized studio into one of th... See more

Rated 3 out of 5 stars

Small wins on Wolf Gold kept me going for a bit. Then I lost 200 spins worth of coins in like 15 minutes. The slot’s okay, interface is smooth, however, the RNG is brutal sometimes. The smaller wins c... See more

Rated 1 out of 5 stars

Absolutely dreadful slots. Played 1000 spins for Gates of olympus 1000 on €0.50 bets and only 1 bonus came through with boosted chance equivalent to €40 bonus buy and paid €4.57!!! Stop scam... See more

Rated 1 out of 5 stars

Rigged scammers , last two years what are thry doing is total scamm, we neeed all players to gill up colective lawsuit against scammers. Rtp doesnt existx bonus buy non transparency about everything a... See more

Rated 1 out of 5 stars

Don’t know what’s happened with this provider they’ve easily become the worst on the market. Just impossible to spin into anything these days then when you do spin in it’s either outrageously bad or i... See more

Rated 1 out of 5 stars

The overwhelming majority of what is described here is absolutely correct. I conducted a test: $1000 balance, bet $0.40 Gates of Olympus 1000 slot. In general, with such a bet, you can divide the path... See more

Rated 1 out of 5 stars

Pragmatic slots are dead right now its rigged , before 2 3 years ago i used to win max win on gates of olympus but from now on i am not even able to win 50x of my bet , this is not fair whenever i cha... See more

Rated 1 out of 5 stars

They are not transparant about how their RTP works. It is not as random as slots should be and I'm somewhat amazed regulators don't look into them. Wins come in clusters but not in the same ty... See more

Rated 1 out of 5 stars

Another scam provider lol These crypto clowns have ruined gambling now days Disgusting as this trustpilot website who protect them all by flagging false reviews and bringing down your revi... See more

Rated 1 out of 5 stars

pragmatics new scam you need 3 pieces to spin the wheel ofcourse i got first 2 pieces quickly but after 20000 spins the third one never came happened everytime on the 6 different casinos i played tha... See more

Rated 1 out of 5 stars

Spent $1000 using a .50 spin on Zeus vs Hades. Biggest bonus win was $8! Good News! Has taken some time but colleges found proof of manipulation on Crown Coins Casino. Specifically for Gold... See more

Rated 1 out of 5 stars

Most tilted games in the market. Countless misleading adds and streamers showing constant wins, bonus rounds and big multipliers. When you actually play it's the exact opposite. I have gigs of screen... See more

Rated 1 out of 5 stars

I’ve been playing Pragmatic Play’s Weekly Wheel Drop for months, doing countless spins and spending a significant amount of money, yet I’ve never received the wheel. I can easily get the first two pie... See more

Rated 1 out of 5 stars

17 consecutive bonuses on gameshow party. 1 win that profited 50%. It's legalised theft. Yes, you can expect to lose at gambling but this is beyond that, it's disgraceful. Just because I gamble, it do... See more

Rated 1 out of 5 stars

Please don’t play pragmatic games this is 200% scamming players. I do experience for years on this games. Almost 500k lost trust advertising and play on it. Especially buying games I tried 20 to 10k I... See more

Rated 1 out of 5 stars

What has happened to Pragmatic Especially their live games have become unbelievably poor. Snakes and Ladders live is shocking. Hours upon hours of dead spins. All bonuses under 10x. All dice roll... See more

Rated 1 out of 5 stars

Money Time, Sweet Bonanza candyland, and Mega wheel. Be careful, go to evolution, i know evolution suck, but this PROVIDER'S GAMESHOWS always collect player with 30 - 40 spins only 1,2 and 5. Disgus... See more

Rated 1 out of 5 stars

Do not play these games, no winning, only collecting all your fund, no big win, only small bonus, Playing bigger bass bonanza not even a single bonus in 200 spin. Keep collecting all your money. Do n... See more

Rated 1 out of 5 stars

Yes I came here to say things aren't seeming even close to what they used to be when playing Pragmatic Play games, and I see I'm not alone. I've played online casinos for years, and really enjoyed Pra... See more

Rated 1 out of 5 stars

Do not ever play this scam provider. The way how this disgusting thiefs take your money is insane. Need to be investigated asap from some independent company. Thez advertise fairness and about 96% RTP... See more

Rated 1 out of 5 stars

Really bad casino game maker. Even though they claim that the RTP is 96%, in reality it seems to be 96% for the casino and 4% for the players. And especially now that they had to leave the US market,... See more

Rated 1 out of 5 stars

The best thing for these ding dongs would be if no one ever played their games ever again. They would be bankrupt within a month. Gaming Provider.. yeah right.. pragmatic are more like a charity the w... See more

Rated 1 out of 5 stars

Absolute disgusting thieving company. There’s no shot they are legitimately operating. Their slots are absolutely the worst, over $11,000 lost straight, free games are infrequent and any free games th... See more

Rated 1 out of 5 stars

Look at this thiefs. Not even trying to reply to anyone but flagging people reviews to make it gone. Congratulation Pragmascam... The day is coming when your "random" bonuses going to trigger somethin... See more

Rated 1 out of 5 stars

The most scam company on earth. Where do I even begin? From the fake enchanted RTP they advertise, to the extra bets for bonuses where you need to spin more than 150 times just to trigger one — and wh... See more

Rated 1 out of 5 stars

Fk dirty smelly German games.these c..nt using scams only in uk and their partner was fk uk gambling commission so .i am telling MP check these gambling commission their personal accounts and properti... See more

Rated 1 out of 5 stars

What a bunch of cheats you lot are. Your roulette wheels are clearly cheating, recorded a few spins were the ball jumps to another number, clear as day, some magnets are running on these wheels. The F... See more

Rated 1 out of 5 stars

One of the most rigged providers. They have no provably fair. They give you no way to verify your spins/bonus buys. The only thing they will tell you after 30 bonuses in a row pay 0, is "the RTP is ca... See more

Rated 1 out of 5 stars

I’ve never seen anything this rigged in my life. I’ve done 1350 bonus buys on fruit party, and the best I got was a 687x — after losing a the few brain cells that I have left. It’s beyond ridic... See more

Rated 1 out of 5 stars

What a cheap tacky place to play, seriously whatever evolution gaming and any other platform brings out they just copy and make it look cheap. The payouts are worthless. Don’t play any pragmatic games... See more

Rated 1 out of 5 stars

Dont know what has happened. Been playing online casino for years for only smaller bets in my sparetime. Always used to enjoys pragamatic games, but I felt the last half year to a year that every tim... See more


Company details

  1. Software Company

Written by the company

Pragmatic Play is a leading multi-product software provider to the iGaming industry and is licensed and regulated by industry governing bodies such as the Gambling Commission of Great Britain (GCGB), the Gibraltar Gambling Commissioner, (GGC) and the Malta Gaming Authority (MGA) Its award-winning portfolio of slots, live casino, bingo, virtual sports, sportsbook, and more is available through a single API integration in all major regulated markets, languages, and currencies.    Headquartered in Gibraltar, Pragmatic Play is owned by a private group of investors led by Veridian (Gibraltar) Limited. It is important to note that, as a gaming software provider, Pragmatic Play supplies games to licensed operators and does not manage player accounts, payments, or withdrawals - those are the sole responsibility of the operator.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Scam provider

Big Bass Hold & Spinner slot. It took me to spend ~400x of the bet and make hundreds of spins to catch the bonus feature. The bonus feature gave ~33x of the bet. Burn in hell.

EDIT: I lost even more in this slot, for a total of ~700x of the money I spent, I received 1 bonus. That's all you need to know about Pragmatic Play.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

pragmatic is now one of the worst…

pragmatic is now one of the worst providers all bonanza games rigged, very rare to get a bonus and if you do mostly less than 10% of your spend, just played HoLD AND SPIN OVER 600 SPINS AND NOT 1 BONUS @£1 A SPIN, IF YOU READ 5* REVIEWS NOT FORGETTING ITS 3% they are STAFF OR PARTNERS OF PRAGMATIC HOPE THEY GO BUST IT NOT THE SITES I PLay ON QUITE A FEW SITES AND PRAGMATIC THE SAME ON ALL POOR PAYOUTS AND IF YOUR LUCKY IF YOU GET 8 OR 9 WINS PRT 100 SPINS AND COUPLE OF THEM ARE STAKE OR LESS THEY SHOULD BE INVESTIGATED CRAP CRAP CRAP

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Scam

0/10. Scammer provider never Pays only take. every one who wins in a pragmatic game is either sponsored by them or fake. Hacksaw better

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Ban pragmatic play in the uk

Beware , pragmatic play spend more time removing negative reviews than they do replying to customers , watch the number of reviews decrease daily because they are so dishonest , believe the negative reviews though because pragmatic play really is as bad as everyone is saying , they literally manipulate and cap games daily , the bonus rounds come round in scripted waves after you’ve spent £300 to win a £19 bonus 🤣 , youll never win big with pragmatic it really is pointless in playing , the loopholes wont last forever …. Ban pragmatic play and people don’t give them your money , I’m sure they’ll try remove this review but this review is more genuine than pragmatic play , their slots are absolutely ridiculous do not play , absolutely done with their awful scripted games , it used to be key paydays when they lower the RTP but now they are doing it constantly , it’s a game over from me

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Love the games, but enough is enough

To bad that I just cant play your games any more, love how they look and such, but the RTP on your games are just awefull.
Favorite game of mine is the Sugar Rush series, like the concept. But today was the last drop, I put in a certain amount, after 400 spins with no bonus ( not even 2 scatters at the same time ). Okey it isnt happening, so I buy a bonus for x100- pays x12. And again- payx100 - pays x8. After 10 bonus buy (best paying was x83) I call it quits.
Sure you can have bad luck days, but I have done this kind of test multiple times on different casinos. And the result is almost the same. Once it payed x850 or something like that.
So now it enough, I wont touch your games in the future. Sure the house always wins, but you clearly dont even want ppl to try.

1 February 2026
Unprompted review
Rated 3 out of 5 stars

Pragmatic slots are kinda like that…

Pragmatic slots are kinda like that friend who’s fun to hang out with but constantly drains your wallet. Some wins feel good but tbh most spins are just rng cruelness and waste your time. Bloody dawn is pretty sick though i will say. Not a fan of some of the newer games ive seen of theirs lately though. cant beat the classics but i gues im not even winning a damn penny on those either lmao

30 January 2026
Unprompted review
Rated 2 out of 5 stars

I've played their games for months and…

I've played their games for months and months and it just drains your wallet. I tracked my own stats: I've had almost NO meaningful wins, tons and tons of sub‑5× bonuses, and after thousands of spins I was basically in the red. The graphics themselves are okay, but fun quickly turned to frustration. The one plus going for them is that at least they release new titles pretty often and try to make them at least slightly different. Do not waste your time going for big wins and don't waste as much money on these games as i have! Do not believe these youtubers you see winning every other game becuase they are sure as hell not showing you the whole experience!

27 January 2026
Unprompted review
Rated 1 out of 5 stars

The pond has run dry. No more bass

Used to be able to have fun with them years ago. Since the RTP lying scandal their games have been much worse to make up for loss of revenue. Just hit the .20, .30, .40. and .50 bonus in big bass. .30 was $30. The rest were under $10. It's pretty gross. Not to mention how they make their games to look like you're close to the bonus or it was one off in slow motion. They take advantage of the new player that doesn't understand the games are scripted. Like I said years ago they were fun but now? If you can break even in any of their games then that should be considered hitting big with them. Sad because big bass used to be my favorite game. No more bass in the pond it seems. It's been over fished.

26 January 2026
Unprompted review
Rated 3 out of 5 stars

DJ disappointment

Thought DJ Neko would be more fun. It's cute and all, but feels way too samey after a minute. Quick thrill then yawn. Kinda feels like they ran out of ideas halfway throug. Could've been waaaaay more interesting...

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Playing this provider is deception…

Playing this provider is deception after deception! I suggest for every casino player from Romania and Uk, not to play this! I ve been playing in the last 5 years in both countries, they ruined me! Please don t do it, have fun with your money, don t spend it on this scam provider! You will lose 99,90% times. No matter what game you play.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Really bad casino game maker

Really bad casino game maker. Even though they claim that the RTP is 96%, in reality it seems to be 96% for the casino and 4% for the players. And especially now that they had to leave the US market, they have to lower the RTP even more to get their return, because they get a certain share of each spin for themselves, in other words, European players lose more. There are videos on Youtube where streamers play their games and win big. In reality, they don't play with their own money, but with money given by the casinos

25 January 2026
Unprompted review
Rated 1 out of 5 stars

One of the most rigged providers

One of the most rigged providers. They have no provably fair. They give you no way to verify your spins/bonus buys. The only thing they will tell you after 30 bonuses in a row pay 0, is "the RTP is calculated in billions of rounds!!!" They are greedy people with 70-80% rtp, not 97% rtp as stated on their games, do not believe this company. Oh yeah, if u think they are regulated, just look at the corrupt "countries" which decided to regulate them, i think that should tell you a lot.

25 January 2026
Unprompted review
Rated 1 out of 5 stars

Owned by streamers

Owned by streamers. Since every streamer get max win on these games. While "normal players" getting same amount of 20x wins all time and spin 10.000 spins without bonus hahaha so rigged

23 January 2026
Unprompted review
Rated 3 out of 5 stars

Brutal RNG but thats how it goes

Small wins on Wolf Gold kept me going for a bit. Then I lost 200 spins worth of coins in like 15 minutes. The slot’s okay, interface is smooth, however, the RNG is brutal sometimes. The smaller wins came often enough to keep me from bleeding too fast. The presentation of the game is decent enough, looks clean and the animations are smooth (no commplaints there) but the volatility feels pretty extreme. When it turns cold its very cold quick. Not truly terrible but its one of those slots that can flip from 'okay' to 'why the hell am i still spinning this' very quick.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Been trying my luck with Pragmatic…

Been trying my luck with Pragmatic slots for about a year now especially Sugar rush 1000. Have spend well over 15000 but damn a total scam. If you put auto spin of 1000 maybe a 100 of those will actually tumble once or maybe twice with one set of scatters that gives you about $3 😡. They'll drain your deposit so fast without a withdrawal.

21 January 2026
Unprompted review

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