I would highly recommend Revibe to my friends. However, I'm only giving it 4 stars due to the fact that the case I got is not the one expected as shown. It didn't fit perfectly. I didn't bother to ret... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Warranty covered requested repairs, which was primary concern. Did not provide 5 stars rating as customer service did not or could not answer any questions regarding the repairs. The iPhone was just s... See more
Their service is truly outstanding. I bought an iPhone 12 Pro Max that had a camera issue, and after submitting my claim for the third time, they refunded the full amount without any hassle. That... See more
Company replied
Hi firstly your agent Mina was absolutely professional,had the right answers regarding my query,also offered me suggestions on my next shopping with Revibe-. Although my refund process is in proce... See more
Company replied
I ordered iphone 14 pro max excellent condition gold color but I received body gold color phone deep purple. Then when i open face id phone is freezing. Then both e-sim. Im not mention e sim only,how... See more
Company replied
I have purchased 2 iphones 14 pro max last 3 months before from revibe in KSA, these gadget i bought it for my kids . I was frightened when I read some negative reviews after placing an order, but... See more
Company replied
Revibe exceeds all expectations...things happen like wrong device that was delivered were corrected promptly.There communication is clear and they are very helpful and patient...i would definetly reco... See more
Company replied
Hi there from a happy customer. I received my phone yesterday and everything is proper, I'm even questioning if it was preowned or they just gave me a new device. Delivery took longer than expected bu... See more
Company replied
They give useless device and the expert are not doing their job properly not checking the device details for hardware to software just looking like new is not enough for customer.it should be quality.... See more
I bought 3 devices so far from revibe and the quality is very emaculate. The iPhone looks very brand new and the laptop's I bought for my siblings are in mint condition. I'll definitely be buying more... See more
Company replied
Dear Shehab, Thank you for your message and for your support throughout the refund process. I confirm that I have successfully received the refund, and I appreciate the efforts made by you and... See more
Company replied
It was my first time hearing and purchasing at Revibe. I bought my iPhone in February and it’s still in good condition. The battery health has decreased but it’s still at 81% and that’s good. Their ma... See more
Scariest thing was to order something as important as a laptop online but Revibe made it so easy! Took only a week to get here, in perfect condition and working 100%. I recommend this company and serv... See more
I'm giving this website a 5 star because it's a trust worthy website, all my friends where like I donated 5k into a website that scames people until you made the delivery you proved them wrong ...wit... See more
"Initially, I ran into a problem with a store credit I received for order #70762. The amount was incorrect, which was a bit concerning. However, I contacted their support team, and they were excellen... See more
The warranty claim process was very simple and there was no unnecessary questions or process involved. Device was picked up soon. However the processing time can be improved - it should not ideally ta... See more
I don’t know how they earned 4.4 stars. They fake the battery health percentage to show 100%. I bought an “excellent” condition iPhone 13 Pro, but iOS detected the battery as non-genuine. I eventua... See more
Company replied
Verified
Revibe’s device failed almost immediately after purchase. It would freeze for hours, making it unusable for work or daily life. By day 4, it was clear I could not rely on it. Because Revibe would... See more
Company replied
The service was good; however, I was disappointed to realise that the product I bought was charged at nearly three times the normal market price. Considering that the item is pre-owned, the pricing d... See more
Company replied
I receive the phone yesterday after that got my address wrong with the courier company. And the phones battery is so swollen that the back cover is coming off. When i request a claim i have to wait... See more
Company replied
Fake phones with non genuine parts replaced. It has 12 month warranty but during this period if your phone not work properly and you raise complain they simply reply you have dropped your phone that i... See more
Company replied
Revibe ZA sent a defective device, claim was raised and they assured a refund then said they will not be refunding. Absolutely terrible customer service. They are also NOT a South African company e... See more
Company replied
Worst company, worst device . Please don’t buy phone from this company.i purchased I Iphone but start giving problem after 2 months and it is not fixed even they kept for 2 months with 3 warranty clai... See more
Company replied
Wort experience ever, their price was much higher for the same item compared to Amazon SA, besides, when I purchased from their site a macbook pro, they sent a much lower specs Their resolution w... See more
Company replied
What I like is time taken to deliver my phone was quick and instant feedback about any enquiry What I dislike 👎 being careless to send the wrong stuff that I ordered and also approving a product th... See more
Company replied
Shipped wrong device, when I tried to return and refund they closed the online return option and direct me to warranty claim, even they offered me 100SAR to accept the device as is and ignore the r... See more
Company replied
I paid extra for a phone a good battery, but the battery drained (12% after 30 minutes of use). Unusable for me. In their marketing, Revibe claims they'll offer a full refund (minus admin. char... See more
Company replied
I ordered iPhone 13 pro this is my oder number SA-53952 but still not received my oder today is 6 march whenever I contact with revibe they said we are working on it you can get your oder within 2 or... See more
The process of a warranty claim is hideous. It takes forever which defeats the purpose of a tech company. My claim is on going for 15 days and still counting. Revibe Care+ which they promote to cover... See more
Company replied
Bad post sale and products are faulty, the fone had hardware issues which is affecting the performance and overheating it causing the ifone 15 promax to overheat than the screen freeze and the sim did... See more
Company replied
I purchased my Apple iphone excellent condition (advertised) on October 9th 2025. The device was looking like previously repaired and the display was showing used on settings with back glass was also... See more
Company replied
Disappointing experience with Revibe! Ordered an iPhone 13 Pro Max 256GB on Aug 12, 2025, but it arrived damaged (keyboard issues with letter "P" and cancel option). Filed a return/refund cla... See more
Company replied
Company details
Written by the company
Because your device doesn't have to be new to be like new. Revibe.me is the leading renewed devices platform in the Middle East.
Contact info
In5 Tech, King Salman Bin Abdulaziz Al Saud Street, 73000, Dubai, U.A.E.
- contact@revibe.me
- revibe.me
4.3
Excellent
5K reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Invited
Revibe they rily care about the…
Revibe they rily care about the customers please trust them and am still buying the stf from them
11 November 2025
Reply from Revibe
Thank you so much for your positive Revibe review! We’re really happy to know you had a great experience and we appreciate you trusting us with your choice.
First
First, they gave me a faulty mobile phone. Its battery was constantly failing. Then, when I returned it, they deducted 10% of my payment. This is absolutely unfair.
27 January 2026
Unprompted review
Reply from Revibe
Hello Roman,
We’re sorry that you feel this way about your experience and we understand how disappointing this may seem. However, we would like to clarify what was concluded during the inspection process.
After our technical evaluation, the battery was found to be functioning within normal standards. The device was tested by our team for approximately two hours of continuous YouTube usage, during which the battery level dropped by only 11%, which indicates normal performance.
Please note that we handle all cases fairly and consistently in accordance with the same warranty and return policy for every customer. In your specific case, since no defect was identified in the device, the return was classified as a change-of-mind return, which is why the standard deduction was applied. You are welcome to review the full policy on our website for complete transparency.
Best regards,
Revibe | Customer Experience Team
Invited
Reply from Revibe
Hello Mehtab,
We’re sorry to hear about the issue you’re facing. At the moment, we are unable to find any warranty claim submitted for this device on our platform.
Kindly raise a warranty claim through our website or application, as all our devices come with a one-year warranty. Once the claim is submitted, we will be more than happy to assist you and resolve the matter.
Best regards,
Revibe | Customer Experience Team
Invited
all my purchase are good maybe 5 peaces…
all my purchase are good maybe 5 peaces iphone i buy on revibe
12 February 2026
Reply from Revibe
We truly appreciate your positive Revibe review. Your feedback motivates our team to keep delivering high-quality renewed devices and excellent service. Thank you for choosing Revibe!
Everything you sell is very high quality
They’re doing a good job for offering quality phones at such a low price
1 October 2025
Unprompted review
Reply from Revibe
Thank you so much for your positive Revibe review! We’re really happy to know you had a great experience and we appreciate you trusting us with your choice.
Satisfied client
Ok so due to being misled on the website on the screen size,I cancelled on the 9/2/26 and was refunded on the 10/2/26,that's 1 working day
What I would like to see your website is more items and gadgets,like webcams etc.
10 February 2026
Unprompted review
Reply from Revibe
Thank you for your Revibe review! We work hard on quality checks, fast delivery, and customer care—so knowing you had a smooth experience really makes our day.
Bad after sales support
Bad after sales support, Wrong description
Claim SA 91824
1 February 2026
Unprompted review
Reply from Revibe
Hello Nandhan,
We’re sorry to hear about your experience, we always strive to be the best when it comes to after sales.
That said, we are more than willing to review your case in detail. Kindly provide us with your order number or the verified email address used on our website so we can locate your records and investigate the matter properly.
Best regards,
Revibe | Customer Experience Team
Here is my completely honest review
Here is my completely honest review
I have ordered a total of three times from revibe
The first order unfortunately I received a defective device so I opted for refund and that went hassle free and believe me after sales service and especially the support agents are extremely helpful understanding and try their best to help you. After receiving the refund I was impressed by their after sales service so I literally ordered within an hour of receiving the refund the same device and received an excellent device this time.
Then this year I ordered iphone 13 pro max but unfortunately I received a defective device too but was not worried having a good experience before so this time I opted for warranty claim. The support agents Were extremely good professional and helpful and so my claim went through shipping was also arranged by revibe. And now I will be receiving my device pretty soon( haven't received now). Only reason for me to again opt for revibe is their after sales service cause issues can happen even with best intentions but revibe cares and their support agents are really good and try to help you in getting everything sorted. Laila from revibe helped me getting all the things sorted for warranty claim and was extremely understanding and professional. For me I believe these people are the face of the company and made my experience great and these interactions with the support agents were the only reason for me ordering again.
10 January 2026
Unprompted review
Reply from Revibe
Hello Suleman,
Thank you so much for taking the time to share such a detailed and honest review. We are truly glad to know that our after-sales support kept your trust with us despite the hiccups you experienced along the way. Your continued confidence means a lot to us.
We want to assure you that we are constantly improving our quality check processes to minimize the chances of such issues happening again in the future. While occasional problems can occur, our goal is always to stand by our customers and resolve matters as smoothly as possible.
We will also make sure that Laila is informed of your kind words and recognition — feedback like yours is very motivating for our team. Thank you again for your appreciation and for choosing Revibe. We will always be happy to assist you whenever you need us.
Best regards,
Revibe | Customer Experience Team
Excellent service…
You know what in a scale of 1 to 10 I'll give you a thousand because you deliver the exact quality that you listed...
1 February 2026
Unprompted review
Reply from Revibe
Thank you so much for your positive Revibe review! We’re really happy to know you had a great experience and we appreciate you trusting us with your choice.
I honestly regret buying a laptop from…
I honestly regret buying a laptop from revibe.ae.
From the moment I placed the order until the day I finally received the laptop, it was disappointment after disappointment. The experience was nothing like what they advertise.
They loudly claim a “10-day return policy”, but that feels more like a trap than a policy. Once you actually receive the device and realize the quality is poor, suddenly there are conditions, excuses, and penalties. If you try to return it, they tell you to pay 10% of the amount, even though the product is clearly not as promised.
The laptop I received looked artificially made to appear new — parts were colored, and stickers were used to cover wear and tear. It honestly felt misleading. This is not what you expect when you’re paying for a “refurbished but premium quality” device.
Overall build quality? Very bad.
Transparency? Zero.
Customer trust? Completely broken.
I feel fooled, and I don’t want others to go through the same frustration. Please think twice before ordering from Revibe.ae. Marketing looks good, but the reality is very different once the product is in your hands.
This is just my genuine experience, and I’m sharing it so others can make an informed decision.
7 February 2026
Unprompted review
Reply from Revibe
Hello Nadeem ,
Thank you for sharing your concerns.
We would like to clarify that as long as the specifications of the device match what was listed at the time of purchase and the laptop is functioning properly, the device is considered compliant with the order and there is no technical issue with it.
Regarding the images shown during purchasing, please note that product images on the website are for illustration purposes only. As this is a refurbished device, minor cosmetic differences such as stickers, labels, or slight variations in appearance may be present. These do not affect the performance or quality of the device, and the sticker can be removed if preferred.
If you still wish to return the device without a technical defect, the return will be processed as a change of mind, and a 10% deduction will be applied according to our return policy.
Please let us know how you would like to proceed, and we’ll be happy to assist you.
Best regards,
Revibe Customer Experience Team
The devices quality is proper and I am…
The devices quality is proper and I am happy with my purchase🥰
8 February 2026
Unprompted review
Reply from Revibe
We truly appreciate your positive Revibe review. Your feedback motivates our team to keep delivering high-quality renewed devices and excellent service. Thank you for choosing Revibe!
I am not really happy but I wouldn't mind to give it a try again
What I like is time taken to deliver my phone was quick and instant feedback about any enquiry
What I dislike 👎 being careless to send the wrong stuff that I ordered and also approving a product that have a mechanical fault like overheating
15 January 2026
Unprompted review
Reply from Revibe
Hello Alexio,
Thank you for your feedback, and we truly appreciate you highlighting the quick delivery and responsiveness you experienced.
At the same time, we sincerely apologize for the mistake in sending the wrong item and for the mechanical fault you encountered — this is certainly not the experience we aim to provide.
We would like to confirm that your refund was processed yesterday. The amount should reflect on your original payment method within up to 7 business days, depending on your bank’s processing time.
Best regards,
Revibe | Customer Experience Team
Redirected
My experience with Revibe has been extremely disappointing.
My experience with Revibe has been extremely disappointing. For more two weeks, I received nothing but repeated generic responses with no real update, no accountability, and no resolution. This kind of copy-paste communication shows a clear lack of ownership and customer care.
What’s most frustrating is that this issue involved a simple courier dispatch, yet Revibe failed to handle it in a timely or transparent manner. When delays happen, honest communication is the bare minimum — instead, I was left chasing answers.
I work in the service industry myself, and this level of professionalism is unacceptable. Based on this experience, I am relieved I did not proceed with purchasing a mobile phone from Revibe, and I would strongly advise others to think carefully before doing so.
This experience reflects poorly on Revibe’s customer service standards, and I hope management takes this feedback seriously rather than continuing with scripted responses.
27 January 2026
Unprompted review
Reply from Revibe
Hello Ali,
We’re sorry to hear about your experience and we understand how frustrating this situation must be.
That said, we are more than willing to review your case in detail. Kindly provide us with your order number or the verified email address used on our website so we can locate your records and investigate the matter properly.
Best regards,
Revibe | Customer Experience Team
i bought jbl clip4 almost one week ago
i bought jbl clip4 almost one week ago, which is brand new from revibe and it’s suddenly turning it off. music plays only for 2-3 minutes then shut down for 24 hours.
and when i’m asking for the support, it’s same old conversation happens; sending an email mentioning my jbl returning inquiry is closed. without even taking care of the inquiry. really disappointed. and warranty is not included in the box, and returning isn’t allowed because it’s brand new, that’s what revibe team believes. very very disappointed.
30 January 2026
Unprompted review
Reply from Revibe
Hello Dilmi,
We’re sorry to hear about the inconvenience you experienced with your device and we understand how disappointing this situation can be.
We would like to clarify that this item was sold to you as a brand-new, sealed device. As with all new sealed electronics worldwide, the warranty is provided directly by the manufacturer, not the retailer. This is not a matter of opinion, but the standard practice followed across the market.
You can contact the manufacturer’s official support and provide them with the device serial number found on the box along with our purchase invoice as proof of purchase. They will then be able to assist you under the manufacturer’s warranty terms.
Best regards,
Revibe | Customer Experience Team
I receive the phone yesterday after…
I receive the phone yesterday after that got my address wrong with the courier company. And the phones battery is so swollen that the back cover is coming off.
When i request a claim i have to waiting for longer than half a month to get what i actually paid for. customer services is useless. i submitted a video of how the battery is messed up and i must still waiting half a month to get an operable phone.
Worst services in the world
4 February 2026
Unprompted review
Reply from Revibe
Hello Derick,
We’re very sorry to hear about your experience and we understand how concerning this situation must be, especially with the battery condition you described.
As advised by our customer service representatives, we kindly urge you to raise a warranty claim through our official channels so we can properly register the issue and handle it with priority. Once the claim is submitted, our team will proceed with the necessary steps to inspect and resolve the matter as quickly as possible.
Best regards,
Revibe | Customer Experience Team
Reply from Revibe
We truly appreciate your positive Revibe review. Your feedback motivates our team to keep delivering high-quality renewed devices and excellent service. Thank you for choosing Revibe!
Revibe delivered my in 2 days and the…
Revibe delivered my in 2 days and the phone looked new and works perfectly fine
8 November 2025
Unprompted review
Reply from Revibe
Thank you so much for your positive Revibe review! We’re really happy to know you had a great experience and we appreciate you trusting us with your choice.
Reply from Revibe
Thank you so much for your positive Revibe review! We’re really happy to know you had a great experience and we appreciate you trusting us with your choice.
They will give you the runaround when…
7They will give you the runaround when they are supposed to fetch their device that is not working and make it like its your fault but very quick when you make a purchase.
To your response below!! I was given numbers to contact the DHL which I did and they had no idea what I'm talking about as the information u gave was insufficient. It's now being made like its my fault when u had send several messages confirming that pick up will be done!
2 February 2026
Unprompted review
Reply from Revibe
Hello Refiloe,
We’re sorry to hear that you feel this way about the process. We would like to clarify that we provided you with all the necessary information to hand over the device at the nearest DHL facility in case the courier was unable to complete the pickup.
There is no intention to give any customer the runaround — the process is designed to be simple and straightforward to ensure the device is collected as quickly as possible and your case can proceed without delays.
We remain available to guide you at any step if needed. Please make sure to raise a new claim on our website.
Best regards,
Revibe | Customer Experience Team
Good product
Quality of the product ,customer service in wats app, delivery on time.worth the money.
31 January 2026
Unprompted review
Reply from Revibe
We truly appreciate your positive Revibe review. Your feedback motivates our team to keep delivering high-quality renewed devices and excellent service. Thank you for choosing Revibe!
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