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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are very satisfied with the products purchased, highlighting their quality and suitability for both personal and professional use. Consumers also appreciate the helpfulness and knowledge of the staff, who are often mentioned for providing excellent service throughout the purchase and delivery process. People consistently praise the delivery service, noting its promptness and efficiency. Many reviewers were pleased with how quickly their orders arrived, often the next day. The ordering process is described as straightforward, and the company is commended for its clear communication and willingness to address any issues that arise.

Based on these reviews

Rated 5 out of 5 stars

Bought a Kawai CN201 bundle for my grandaughter. Arrived the next day but with the wrong coloured piano stool lid. Rimmers immediately changed it for one with a white seat. I'm so glad I dealt with a... See more

Rated 5 out of 5 stars

We bought a Nord Stage 2 which was unfortunately damaged in transit. Pete could not have been more proactive and helpful and after attempting to resolve the fault with us over the phone, offered a ful... See more

Rated 5 out of 5 stars

We would like to thank you for the way you managed our piano sale. From our first contact you have been entirely professional, keeping us informed of each stage of the sale. The removal men we... See more

Rated 5 out of 5 stars

I purchased the Yamaha P-223 digital piano bundle, including the stand, adjustable bench, and headphones, at a great online price. The customer service was excellent. When I had a payment card issue a... See more

Rated 2 out of 5 stars

I BOUGHT A KAWAI DIGITAL PIANO FROM RIMMERS BUT NOTICED SOME ODD, HARSH SOUNDING NOTES WITHIN A FEW DAYS. WITHOUT SEEING THE PIANO RIMMERS, KAWAI UK AND THEIR TECHNICAL COMPANY ARBITRARILY DECIDED T... See more

Company replied

Rated 5 out of 5 stars

I ordered a keyboard from Rimmers and, as promised, it was delivered the next day. Unfortunately the box with the headphones that came with the keyboard had been crushed in transit and the phones were... See more

Rated 4 out of 5 stars

It’s perhaps rather unfair of me to give only 4 stars because of the lengthy delay in delivery of my CVP 701, since it was Yamaha who caused that, but it did dampen my enthusiasm a bit! (Bought in Feb... See more

Rated 5 out of 5 stars

I rang up regarding an enquiry for piano keyboard and spoke to James M at Bolton who was very helpful and knowledgeable. The delivery was made within a couple of days and we are very happy with the p... See more

Rated 5 out of 5 stars

This is my first time purchasing a piano online. Initially, I was unable to place an order through their link, but they resolved the issue promptly. I had so many enquiries about the guarantee and del... See more

Rated 5 out of 5 stars

I bought a Roland Rp701 from Rimmers a couple of months ago. I popped into the shop in Bolton and was assisted by Andrew who helped me narrow down my choices and demonstrated each one, which helped... See more

Rated 5 out of 5 stars

I purchased a Yamaha digital piano online from Rimmers Music and was very satisfied with the experience. I contacted them through their website to ask a question and they replied fairly promptly. I bo... See more

Rated 5 out of 5 stars

I was looking for a digital piano to replace an old keyboard and i found Rimmers Music's video reviews very useful when shopping online. I found Rimmers Music was competitive in prices when I was look... See more

Rated 5 out of 5 stars

I contacted Rimmers Music yesterday through their website, wishing to sell my acoustic piano and buy a digital piano. I submitted pictures and details about my piano through an online form. James M ca... See more

Rated 5 out of 5 stars

I ordered a Roland KC 200 from Rimmers Music. I ordered in on Saturday 19th July, and it arrived on Tuesday 22nd. Unfortunately, there was a fault with the master volume knob. I contacted Rimmer Mus... See more

Rated 5 out of 5 stars

Very helpful and courteous. Open to lots of questions and also called to double check things before and after delivery of the Digital piano The piano came on time and they even told us what to... See more

Rated 5 out of 5 stars

I am very impressed with the service. The Customer Service line was very helpful from my initial enquiry through to purchase. The piano was delivered sooner than expected and the crew that delivered a... See more

Rated 5 out of 5 stars

Great experience with Rimmers Music. I bought a NU1XA and they did a really good job recommending the right piano for me. They even sent a comparison video without me asking, which was genuinely helpf... See more

Rated 5 out of 5 stars

This was my first time using Rimmers Music and also purchasing online. I have to say that Rimmers and the staff that dealt with my order have been nothing short of fantastic. I asked to upgra... See more

Rated 5 out of 5 stars

I am impressed with their speed of delivery. My digital piano was delivered two days after ordering online. The staff was friendly and exceptionally helpful. They answered all my questions profession... See more

Rated 2 out of 5 stars

I ordered a Roland RD88EX Stage Piano specifically for an upcoming gig in three weeks. The website had “next day delivery” banners and nothing indicated that the piano was out of stock. After plac... See more

Company replied

Rated 3 out of 5 stars

could not get a time for delivery and wasted a day waiting in. delivery was after 1700 hrs. The company was DX (delivered Exactly), I will never buy anything from a company that uses them. they are in... See more

Company replied

Rated 1 out of 5 stars

Paid a deposit, but the item was sold to someone else for a higher price. Despite promises, no refund after 3 years, multiple calls, and ignored emails. Dishonest and unreliable avoid for valuable mus... See more

Company replied

Rated 5 out of 5 stars

Delighted, digital piano delivered the next day as promised. Well packaged, brilliant Kawai ES120 which I have not stopped playing since day it arrived. I will definitely use Rimmers again.

Rated 5 out of 5 stars

Clear website. The product I wanted. A good price. Fast delivery. I've loved Rimmer's online demos for a long time but this is the first time I've shopped with you. A very positive experience and o... See more

Rated 4 out of 5 stars

I purchased a Yamaha piano from Rimmers Music and received great customer service throughout the process. They were helpful and responsive, even after the sale, addressing my questions promptly. Deliv... See more

Rated 5 out of 5 stars

I rang to find out the availability of a digital Roland piano recommended to me by my sister. I was told it was in transit and expected before the end of September. In fact it came into the warehous... See more

Rated 5 out of 5 stars

Excellent prompt service and next day delivery. Competitive pricing. Very good sales demo video for the product. Website ok. Good all round service. I would use Rimmers Music again.

Rated 5 out of 5 stars

Very helpful. Very quick delivery. Well packaged and easy to assemble with help. Good quality product so far. Very much enjoying learning to play the piano.

Rated 5 out of 5 stars

Excellent service from this company. The keyboard arrived very swiftly and at a competitive price. Due to subsequent surgery I have been unable to use it yet but have high expectations ,having read... See more

Rated 5 out of 5 stars

Excellent all round. Comprehensive website with plenty of information and competitive pricing. Ordering is straightforward with the option of named day delivery. The piano arrived on the chosen day (... See more

Rated 5 out of 5 stars

I decided to buy a digital piano package from Rimmers Music because they are a long established business, have excellent feedback and also because they had a brilliant deal on offer, and available for... See more

Rated 5 out of 5 stars

I had a brilliant experience shopping online with Rimmers Music. The keyboard I was after was out of stock at the time, but I contaced them and they quickly replied letting me know when stock w... See more

Rated 5 out of 5 stars

Bought a roland keyboard from Rimmers Music. I had read a couple of reviews that had delivery issues so was a bit worried but service was excellent and really efficient. Ordered Friday, delivered Tues... See more

Rated 5 out of 5 stars

The videos of different electric pianos were really useful. The service was great with delivery one day after purchase. The piano which is a Kawai CX102 has a fantastic sound.

Rated 5 out of 5 stars

incredible service, great piano I bought over the phone via online. I love everything about Rimmers music. Andrew is extremely professional, kind and knowledgeable. I am proud to be a customer of your... See more

Rated 5 out of 5 stars

Part exchanged piano for keyboard. Keyboard arrived within days of them collecting the piano. Funds arrived a week later no problems! Pleasure to deal with Rimmers. Would recommend.

Rated 5 out of 5 stars

Website was informative and easy to navigate. Prices are very competitive. My items were despatched and delivered very promptly (within 21 hours of making the purchase). A special mention also for del... See more

Rated 5 out of 5 stars

Purchased a clavinova cvp909 with a part exchange clavinova all done online. The whole procedure was very simple and 2 weeks later my piano arrived and was all assembled for me and my part exchange re... See more

Rated 5 out of 5 stars

I have purchased from Rimmers before when they had a shop in Liverpool. I always find them to be helpful and friendly and their products are excellent quality and also seem to be the cheapest for the... See more

Rated 5 out of 5 stars

Purchased the Roland FP90X home package in white. Flawless transaction from start to finish and at the time of ordering the cheapest in the UK so very happy 😃.


Company details

  1. Musical Instrument Store
  2. Music School
  3. Piano Moving Service
  4. Piano Repair Service
  5. Piano Store
  6. Piano Tuning Service

Written by the company

Rimmers Music (Est.1978) has an excellent reputation and is regarded as one of the best Musical Instrument Retail Company’s in the UK. We deal with large amounts of goods on a daily basis via our physical stores, established mail order website www.rimmersmusic.co.uk and dedicated education sales division with education catalogue (distributed to over 26,000 schools and Music Services all over the country). We also have stores on EBAY and Amazon retailing musical instruments. Retailing both new and used equipment Rimmers Music has a reputation for offering competitive prices (always with long guarantees for peace of mind) and excellent part exchange prices. We also buy old instruments to recycle and sell, enabling our customers get a refurbished bargain and also help the environment. We price check daily to ensure we are giving you the best deal possible. If you find a better deal than we offer we would be very surprised and like to hear about it. We offer delivery and collection services for all products to make the process of getting your new instrument and part exchanging your old instrument easy. We use next day delivery and collection services for most items, via various courier companies we have accounts with. Via these couriers we give tracking information for timed delivery slots (in most cases). We also sell specialist items that require an additional level of delivery service, items such as acoustic upright or grand pianos. These specialist delivery items are delivered by our trained team of experts who know how to handle items of this nature, are fully insured, professional and give our customers the installation with the care and attention they deserve. We sell a huge range of musical instruments such as acoustic guitars, electric guitars, bass guitars, guitar amplifiers, acoustic pianos (upright and grand), electric pianos, acoustic drum kits, electric drum kits, digital keyboards, synthesizers, percussion, DJ equipment, PA systems, World percussion such as Djembes and Cajons, classroom equipment such as glockenspiels and maracas, accessories and much more. We sell in the region of 350 different musical instrument brands from many distributors and suppliers such as Yamaha, Roland, Korg, Casio, Alesis, Kawai, Mapex, Meinl, Taylor, Takamine, Mahalo, Nord, Blackstar, Fender, Squier, Stentor, Paiste, Steinway, ESP, Vox, Pearl, Tama, Faith, Valencia, Carlsbro, Vintage, Jupiter, Odyssey, Encore, HK Audio, Boss, Peavey, Focusrite, Epiphone by Gibson and many more. We are the one stop music store with musical instruments for all the family. Our customer service team are excellent, they are trained daily on the musical instruments we sell and can guide you all the way to the instrument you need, with simple expert advice. We pride ourselves on our knowledge and service we offer our customers. We want you to recommend us to all your friends and family and we can only achieve this by giving you customer care beyond your expectations, we aim to do this each and every time you contact our company. Offering affordable easy payments with Low Rate Finance companies for many years, we have made it easy for our customers to get the instrument of their dreams. We offer 0% interest free credit and low finance rate options on all orders of £250.00 or over, available both online and in store with usually instant decisions. We aim to make the musical instrument you want as affordable to you as possible, as fast as possible. We have established Rimmers Music Schools at each of our branches with hundreds of satisfied students of all age groups from 5 years old to 95 years old. Our music studios are purpose built by us and fully stocked with the latest equipment for you to use. We are also London College of Music and Rock School examination centres (and are highly respected by both), although taking exams is optional. We want you to have your lessons and enjoy them, some people like exams some don’t, we will teach you at your pace in the styles you want to learn, or take you through the exams of your choice. All our tuition is via private one to one lessons so you do not have to worry how you look or sound, just have fun. We will help and guide you all the way. Some of our staff also work as College Lecturers, which again re-enforces our background and knowledge in this area. All our teachers are DBS checked for security on a regular basis and many have students that have returned each week for lessons for many years, constantly improving to higher and higher playing standards and improving the knowledge they have. We offer all our customers a Free Lesson in our Rimmers Music School on the instrument of their choice. We currently teach piano, keyboard, acoustic guitar, classical guitar, bass guitar, drums, percussion, singing/vocal coaching, clarinet, saxophone, flute, ukulele, mandolin, banjo, violin and music theory. Basically we can teach you to play to a high standard and all the music theory to go with it. For customers who cannot get to our music school (and customers who can) we allow access to our exclusive online lessons we have created free of charge 24 hours a day. To conclude, Rimmers Music is a reliable musical instrument retail company with excellent value for money products from all the top brands and manufacturers and we can also teach you how to play.


Contact info


4.7

Excellent

TrustScore 4.5 out of 5

553 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent customer service

I needed to check that I had the correct piano identified and Rimmers customer service offered appropriate help to get it right. I had problems with the online payment system and the rep was extremely helpful in helping me to get it sorted with my bank. The piano itself was delivered on schedule, which was perfect as I had set a specific day aside to be in to receive it. I'm confident that they will help with any follow-up questions, although everything is working perfectly so far.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Competitive price and swift delivery

Around 10 years ago we bought an upright Boston from Rimmers for delivery to Belgium and we were very satisfied. Now, buying a portable Kawaii ES120, once again Rimmers emerged as the most competitively priced at £519 (although annoyingly I have just seen it on sale in Bath, near where we now live, for £495!). Once again the purchase process and delivery were straightforward and we are really pleased with the instrument.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Clear website. The product I wanted. A good price. Fast delivery.

I've loved Rimmer's online demos for a long time but this is the first time I've shopped with you. A very positive experience and one I'd happily repeat!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Very helpful. Very quick delivery. Well packaged and easy to assemble with help. Good quality product so far. Very much enjoying learning to play the piano.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

We bought a Nord Stage 2 which was unfortunately damaged in transit. Pete could not have been more proactive and helpful and after attempting to resolve the fault with us over the phone, offered a full refund. Excellent service. Galaxy Thief band

4 February 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the Yamaha P-223 digital…

I purchased the Yamaha P-223 digital piano bundle, including the stand, adjustable bench, and headphones, at a great online price. The customer service was excellent. When I had a payment card issue and my order was cancelled, the staff contacted me promptly by both email and telephone. That level of communication is exactly what you want when shopping online.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

1st Class Service from Rimmers

I am very impressed with the service. The Customer Service line was very helpful from my initial enquiry through to purchase. The piano was delivered sooner than expected and the crew that delivered and assembled it were very efficient. I would highly recommend Rimmers and would not hesitate to use them in the future.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I recently purchased a fantom 0 second hand, tested, great condition, would most definitely purchase from them again, very helpful guys,
Recommended highly,

21 January 2026
Unprompted review
Rated 5 out of 5 stars

We would like to thank you for the way…


We would like to thank you for the way you managed our piano sale. From our first contact you have been entirely professional, keeping us informed of each stage of the sale.

The removal men were efficient and pleasant to deal with.

We hope someone has great pleasure from playing it

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Keyboard Package

I ordered a keyboard from Rimmers and, as promised, it was delivered the next day. Unfortunately the box with the headphones that came with the keyboard had been crushed in transit and the phones were broken. Rimmers were advised and a new pair arrived within two days. Every contact has been dealt with swiftly, effectively and politely. I have been very impressed.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Bought a Kawai CN201 bundle for my…

Bought a Kawai CN201 bundle for my grandaughter. Arrived the next day but with the wrong coloured piano stool lid. Rimmers immediately changed it for one with a white seat. I'm so glad I dealt with a thoroughly professional piano dealership rather than a "box shifter". I'd had a go on the CN201 at their Chester showroom where nothing was too much trouble, so I felt very happy with my choice. 10/10 and a gold-star for a wonderful piano buying experience.

5 January 2026
Unprompted review

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