thyssenkrupp Elevator Reviews 280

TrustScore 1 out of 5

1.2

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Company details

  1. Elevator Service

Information provided by various external sources

In 40 short years, we’ve become one of the world’s leading elevator companies with unique engineering capabilities.


Contact info

1.2

Bad

TrustScore 1 out of 5

280 reviews

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Rated 1 out of 5 stars

Elevators are always down

Elevators are always down. These were installed by TKE and they have an exclusive maintenance contract. Elevators are always down and people can't get out of the building. TKE, please shut down your company.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor Technicians, Poor Management, Poor Customer Service

We terminated our contract with TK Elevator in June. Technicians falsified information on reports, did not communicate with me or my staff and caused tens of thousands of dollars of repairs through neglect of equipment. Management at all levels was difficult to reach, inconsistent (my contacts changed often) and did not correct technician issues when brought to their attention. I was surprised to learn from other colleagues that technicians would park in the parking lot to appear to management that they were performing maintenance, but never stepped foot in the building.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

Does not respond to emergency

The same elevator in our building is broken AGAIN
TKE does not promptly respond to an emergency
Elevators are an essential service in a midrise building
Can not rely on TKE

31 July 2025
Unprompted review
Rated 1 out of 5 stars

Horrible company to do business with

Horrible company to do business with. Unresponsive, slow to schedule work or maintenance. Bills for unnecessary time. They have been on site multiple times, not working in our building and billed us for those hours.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

This company who ever works in HR is a…

This company who ever works in HR is a racist I have applied numerous times and I have experience in all the position I have applied they always turn me down there's someone there that hates black people they don't have black people working for that company so in my perspective in my mind you're being racist

18 November 2024
Unprompted review
Rated 5 out of 5 stars

Gregory and his team

Gregory and his team are Great Professionnels with Great Attitudes. Greg took care of the order and installation from the begining until the end .
Excellent after sale service !

12 November 2024
Unprompted review
Rated 1 out of 5 stars

Just had one of these vans try to run…

Just had one of these vans try to run my elderly grand mother off of the road, then threatened her and tried to open her door ! This was in pucklechurch near Bristol, I wouldn't like one of these people anywhere near the public.

12 November 2024
Unprompted review
Rated 1 out of 5 stars

The worst elevator company in Florida

The worst elevator company in Florida
We ask for service more than 2 months and still waiting each week we called and support said a tech will be on site next day still waiting we are located at 7218 west 4 ave Zip 33014 Hialeah ,,This is insane that a company still giving worst service in the area try to cumunicate with Juan Hechevaria account holder but nothing works on TK or …

25 June 2024
Unprompted review
Rated 1 out of 5 stars

Bought an apartment in a newly…

Bought an apartment in a newly constructed building. The TK elevator fails several times a week. TK only offers quick fixes that lasts hours to days before it breaks again. When you call them it's clear that they have internal issues and no one want to take responsibility.

19 October 2023
Unprompted review
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