Toolots Reviews 4,181

My Order was placed with a company called RPM hardware. I received an email stating that the order was placed but had to call a few days later since I never received an email stating that the ord... See more

It was difficult getting in touch with customer Service by phone and I still haven't recieved my items.

The speed of delivery was remarkable—the fastest turnaround we've ever seen. Combined with secure packaging that protected our items perfectly, it made for a very satisfying experience.

Product came quickly considering I am in Connecticut, I would have like a shipping notification email because I was never sure if order actually shipped

Fast delivery and product was as described. Intrinsically safe tools can be extremely expensive but their prices were very affordable for our small business. Will do business with them again.

The Pilates reformer is extremely high quality. The crate it came in was huge and unwieldy, but that's because it came almost entirely assembled. The videos to complete the assembly were very straight... See more

Easy order - very fast shipping. Don't think I have ever received an LTL shipment that fast. The order was shipped the next day and tracking provided. Easy to contact you by phone with questions too!

Quick response and having the item I requested in stock. So many of the granulators are not in stock at this time.

Package come in 2 days i order for my machine and the owner was helpful i will buy more from this company

great followup with a call to confirm my order and shipping details good delivery time

Do not buy from this company. Phone calls are repeatedly placed on hold and then disconnected. On the rare occasion you manage to reach someone, they always give the same excuse—that the item is out... See more

SCAM. I really don’t know why this so called business hasn’t been shut down by authorities. Toolots takes your money, never fulfills your orders and then play dumb when you demand your money back. An... See more

Do NOT do business with this company. Customer service is abysmal and absolutely unacceptable. They sent me a damaged $150 item, and I’ve been trying to get a resolution for three weeks with multiple... See more

I placed an order on Dec. 30 and still have not received it nearly a month later. I have called customer service several times and all they do is say they will send a note to the warehouse. Then not... See more

Customer service is non-existent. This is the only message I received after placing an order was to make a review. I did receive an invoice from a different company but I still have no idea if or when... See more

I've called twice asking for tracking of my order. The customer service person seemingly can't locate my order or tell me an estimated time of arrival. It's frustrating. If you don't have the pro... See more

Christine communicates very well. She does an excellent job at being complete and exceeds expectations for my customer satisfaction requirements.

Trying to avoid the complete bankruptcy? It looks inevitable. When your warehouse does not respond back to your administration for 3 days you should probably consider that you are in real trouble. Fo... See more

Ordered online a 19inch 4-Post 27U 23.6" Depth Open Frame Rack on 9/15/2025 from RPM Hardware- Order 49249. Order status stated Ready to Ship. On 9/15/2025 our credit card was charged by TOOLOTS INC f... See more

Customer service sucks I call customer service to find out where my product is at that I boughtI called 3 times in different days a recording always says no one is available at this time to and to l... See more

I ordered a book in November and still haven't gotten it. Not only can anyone there tell me when I will get it or give me a straight answer is beyond me. I get emails giving me the run around and also... See more

Well I ordered the product and waited over 2 weeks with no shipping update so reached out only to find out that it was out of stock and was never informed. Cancelled the order and I am still waiting o... See more

I have ordered lights on 29th November but I never received the lights. I have called several times to get updates about my order but they never responded me. Very bad service. I have called again on... See more

I have ordered a commercial grade dehumidifyier from this company. Next morning they advised that item is not in stock by email. No information about the refund. Impossible to reach them. One month la... See more

Your website lists out of stock items, allows customers to order them, charges their credit card, and only after calling customer service, you admit that the item is not available. This happened to me... See more

I placed an online order. My credit card was charged. I then received an email telling me my item was not in stock. I immediately requested a credit. No reply. I emailed again a few days late...no... See more

Ordered 2 items. One was out of stock. ordered 2 of the remaining item. then both were out of stock. inventory system sucks. got no notice of a credit to my account for the order so i have to check my... See more

One week and still waiting for in-stock item to ship. Called them after five days and they promised to ship following day because they were transferring warehouses(?). That didn’t happen and they... See more

This company is a scam. I put in two orders in Aug of 2024, All I've received was the run around. The excuse is that "several of the items were on back order". After several weeks on the same excus... See more

My order was with RPM Hardware. Had I known this is a front for Toolots I would not have ordered. I have had past experiences with Toolots where a valid warranty claim was denied and Toolots refused t... See more

I had a problem with 2 orders which got separated and 1 order never delivered. Five months later still trying to get a refund for the order which never arrived. It is a waste a money, just get a merch... See more

Terrible company, a -1 would not justify. Christine sometimes answers as someone else. She has been covering for their bankruptcy ever since they filed last year. She will say she is contacting the w... See more

Two weeks since I ordered and no email regarding my purchase or shipping info. When I call I'm given excuses and told something will be done but doesn't.

I will never order from TOOLOTS again! My order was in August last year. I never received the goods and asked for a refund. Several phone calls with Christine (very bad connection). I am still w... See more

Promised shipping 11 days ago. Called everyday and we will ship tomorrow was the answer. Nothing happened. Next the same story of our warehouse moved to Riverside, wait, wait , wait. I said I would... See more

I placed an order on 7/1. I started calling customer service on 7/7. Every day I call and ask about the status and everyday they say they have to check with the warehouse. I'm pursuing a dispute with... See more

Part never arrived: Order being prepared for shipment: Package:IF1026260 - Oct 6, 2025 1:31:51 PM Order picked and ready for shipment: waiting warehouse... Order shipped waiting wareho... See more

Item arrived in poor condition. Unit was damaged, seems used, dirty, and leaking hydraulic fluid. We want to return the item and to be issued a refund.

A business week has passed since I placed an order, but it has not been shipped yet, despite their webpage saying it will be shipped the next business day. All items are in stock (no backorders). Scam... See more

This is a scam website. I ordered a used forklift from this website. They charged me $1961. Then told me they didn't have it in their warehouse. They never responded to my request for a refund. It's... See more

BEWARE ! SCAM COMPANY!! SENT US A PIPE THREADER BROKEN UP IN 20 Pieces! It took them 4 months to Refund us only after hiring an attorney

The product was ordered a month ago, and was out of stock, but we weren't told that. If I hadn't called, we would never have known what happened to our order. We were charged for it on our charge ca... See more

I bought a grill from Toolots and paid almost a thousand dollars for the grill and shipping. I had purchased the grill for live cooking at a catering event we had scheduled for a customer. Two day... See more

They sent me the wrong item, and now I have to deal with a frustrating process just to get it returned and refunded. Still waiting!

Zero support. No customer service. I think its a scam. Never received my parts

bill me for a product that was not avalible said they sent me notification that i never recieved