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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the competitive prices and the high quality of the products available. Consumers appreciate the wide range of items, with some mentioning the availability of rare or specific products. People highlight a smooth purchasing process and are happy with their purchases, expressing their intention to buy from the business again. However, experiences with delivery times are mixed. While some reviewers mention fast delivery and timely arrivals, others report delays, sometimes significantly exceeding the estimated delivery times. Some consumers have also reported issues with their orders, such as receiving the wrong size or experiencing failed stitching on products after only a short period of use.

Based on these reviews

Rated 4 out of 5 stars

All fine. Not the fastest of deliveries, but was still (just) within the promised delivery dates.

Company replied

Rated 5 out of 5 stars

The Adidas headbands were as presented on the Traininn website. They fit the head nicely and are of beautiful brown colours in accordance with the website. The delivery was in time, even thoug it came... See more

Company replied

Rated 5 out of 5 stars

Ordered a suitcase to UK address. Order arrived about 5 days later with Parcel Force. Very happy with delivery speed and quality of the Travelite bag, no issues, would use again.

Company replied

Rated 5 out of 5 stars

Really easy purchasing process, useful shipping and tracking updates and the items arrived on time and were exactly as I'd expected. The prices are really competitive and I'd fully recommend using T... See more

Company replied

Rated 5 out of 5 stars

First class service as always from these guys. They always have the items I need for my cycling and now they even had a rare pair of weightlifting shoes for my wife which were delivered in good time a... See more

Company replied

Rated 5 out of 5 stars

They have a great range of products at very competitive prices. Buying and delivery all went very smoothly and I was happy with my purchase and would buy from them again.

Company replied

Rated 3 out of 5 stars

Way too slow delivery! It said 1-2 days delivery. I ordered Februrary 21st and received the package March 5th. I contacted their customersupport after a week and they said the package was almost there... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of Adidas Dropset 3’s for 2/3 of the price! A really good price! Everything was fine. Delivery from Spain to Sweden in a few days… believe it was 5 days before I got the shoes. I... See more

Company replied

Rated 5 out of 5 stars

I brought this bag to carry my boxing equipment, the bag holds all the equipment perfectly. A very well made bag that also looks fantastic. Very Pleased.

Company replied

Rated 5 out of 5 stars

Very fast delivery and product was perfect!!! Would definitely use again and would highly recommend

Company replied

Rated 5 out of 5 stars

Good price and delivered quickly. Trainers for weight lifting are great and make a difference. Well pleased

Company replied

Rated 5 out of 5 stars

Real deal, quick delivery and good prices. I didn't know whether to trust this site, but all was well!

Company replied

Rated 1 out of 5 stars

Terrible experience! I waited over a week for my order. When it finally arrived, the size didn’t fit, so I had to return it. Now, after more than 3 weeks of waiting, they tell me I have to wait anot... See more

Company replied

Rated 1 out of 5 stars

Bought a big (90L) trolley bag in April. By July the wheels had already been completely worn down, so I contacted customer support. They have provided me with a return label of a carrier that does not... See more

Company replied

Rated 1 out of 5 stars

Ordered some nike training gloves but within just one use the stitching failed on one of the fingers. Contacting trainin is very hard work as for some reason you need to upload 10 photos of the pro... See more

Company replied

Rated 1 out of 5 stars

Their website advertises a false delivery estimate, do not fall for it. Upon purchase, it stated Delivery on Sep 1, however, the parcel only arrived at the distribution centre on Sep 4, let alon... See more

Company replied

Rated 1 out of 5 stars

Order 59430419 - Edyta Morawska The order placed on June 9th remains unfulfilled to this day. The company is incompetent, the customer service is poor, the complaint is still pending, and one DONR co... See more

Company replied

Rated 1 out of 5 stars

Awful CUSTOMER SERVICE order an under armor gym bag two months ago have not received it. They’re telling me to contact the shipping company and find out what’s going on. I didn’t buy it for the shippi... See more

Company replied

Rated 2 out of 5 stars

Still waiting for a top I ordered on 7th June (it’s now 29th June). Estimated delivery was between 18th-20th. On 26th I had a email to say it had been dispatched. It’s still in transit. Assuming it... See more

Company replied

Rated 1 out of 5 stars

Order made 45d ago and haven't received anything. After acknowledging my package is lost and 10+ soul draining emails, they still refuse to reimburse. What a joke. To think in 2025 and we still... See more

Rated 1 out of 5 stars

The wrong size got shipped. Funny enought that the shoes had a lable attached with the size I ordered but the inner/actual label of the shoes had another size. When I wanted to start the return proces... See more

Company replied

Rated 1 out of 5 stars

Ordered and they stated 2-5 delivery, that was three days ago and now the say they are due to arrive in another 7 days and they still to this day haven’t provided me with a tracking

Company replied

Rated 1 out of 5 stars

Hi I placed an order 2 months ago and still haven't received my order, when I keep checking the delivery status, it only states in transit, beginning to think your store is a scam

Company replied

Rated 1 out of 5 stars

Avoid this company 😡😡😡 2 timers delay, try to cancel the order, before it leaves the warehouse,but they refuse , transport to dk, and then return to S.

Company replied

Rated 1 out of 5 stars

Haven't arrived on time and are not even in our country, asked them several times for origin of where the products come from, which they have failed to supply, if the products when they arrive are cou... See more

Company replied

Rated 1 out of 5 stars

Bought a cap and did not arrive . I have it 3 weeks after the due date then reached out to train inn. The customer support was poor to say the least . I want me to fill in form for the delivery com... See more

Company replied

Rated 1 out of 5 stars

Disgusting! Sent wrong size and wanted me to pay over double the delivery fee to send them back!

Company replied

Rated 1 out of 5 stars

5 weeks waiting and still nothing received. Customer support is extremely unhelpful.

Company replied

Rated 5 out of 5 stars

Very smooth experience ordering products from this company

Company replied

Rated 4 out of 5 stars

Fast delivery, competitive pricing. Room for enhancement for answering complaints or other enquiries.

Company replied


Company details

  1. Adult Entertainment Store

Written by the company

Traininn’s philosophy is that fitness is not just an activity – it’s a lifestyle. The fitness lifestyle requires the best equipment, clothing and accessories so that each activity can be enjoyed to the fullest. Traininn stocks a huge range of fitness equipment, apparel and nutritional products, so that customers can find everything they need for optimum health and wellness in one convenient online destination. The highly skilled Traininn team offers top quality customer service and online support to get the best results for all personal needs. Traininn is one of the 18 stores specialized in sports within the Tradeinn group, with over 2,600,000 legitimate products in a HQ storage of 30.000m2 and over 10,500 trusted brands available to ship to over 180 countries around the world. We rely on the opinion of more than 20 million customers who have bought in a totally secure way.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible experience!

Terrible experience!
I waited over a week for my order. When it finally arrived, the size didn’t fit, so I had to return it. Now, after more than 3 weeks of waiting, they tell me I have to wait another 3 weeks for my money!
What a worthless, poorly organized, and unreliable crappy company. Absolutely do NOT recommend. It’s unbelievable how badly they treat their customers.

5 February 2026
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We are sincerely sorry to hear that our service did not meet your expectations.

Please be informed that your parcel is currently on its way back to our warehouse. Once we receive the returned item, we will process the refund accordingly. Kindly note that this process may take approximately 3 to 4 weeks, in line with our standard procedures.

We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.

Please accept our apologies for any inconvenience caused.

Sincerely,

Rated 1 out of 5 stars

Major Delivery issues

Hi I placed an order 2 months ago and still haven't received my order, when I keep checking the delivery status, it only states in transit, beginning to think your store is a scam

1 December 2025
Unprompted review
Traininn logo

Reply from Traininn

Dear,

We are very sorry to hear that you rated our service as not meeting your expectations.

To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 1 out of 5 stars

Haven't arrived on time and are not…

Haven't arrived on time and are not even in our country, asked them several times for origin of where the products come from, which they have failed to supply, if the products when they arrive are counterfeit which I now suspect then they will be straight returned

5 January 2026
Unprompted review
Traininn logo

Reply from Traininn

Dear,

We are very sorry to hear that you rated our service as not meeting your expectations.

To continue to improve, we would like to check what exactly happened. Please send us your order number and we will review your case.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 5 out of 5 stars

Nice brown (3 shades) Adidas headbands i.a.w. TrainInn website

The Adidas headbands were as presented on the Traininn website. They fit the head nicely and are of beautiful brown colours in accordance with the website. The delivery was in time, even thoug it came from Spain and was delivered in the Netherlands.

19 December 2025
Unprompted review
Traininn logo

Reply from Traininn

Dear,

Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing [email protected] with any concerns or comments.

Thanks and best regards,

Rated 1 out of 5 stars

5 weeks waiting and still nothing…

5 weeks waiting and still nothing received. Customer support is extremely unhelpful.

30 December 2025
Unprompted review
Traininn logo

Reply from Traininn

Dear Customer,

We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.

Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery (customs).

The item has been processed in the country of destination
09-12-2025

Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Best regards,

Rated 5 out of 5 stars

Delivery arrived in time

Delivery arrived in time, constant information on the delivery status

15 December 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Great service

1st time using this site and will definitely be using again, Fast and efficient delivery service and product prices are a lot cheaper than most uk sites.

4 December 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

Ordered some nike training gloves but…

Ordered some nike training gloves but within just one use the stitching failed on one of the fingers.
Contacting trainin is very hard work as for some reason you need to upload 10 photos of the product and packaging etc which I didn't have anymore so have just had to use the gloves as they are.
All in all the return and replace option isn't very good.
Bit slow on delivery too.

14 November 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

I brought this bag to carry my boxing…

I brought this bag to carry my boxing equipment, the bag holds all the equipment perfectly. A very well made bag that also looks fantastic. Very Pleased.

8 November 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 4 out of 5 stars

Solid and fast supplier with wide Product Portfolio

Fast delivery, competitive pricing. Room for enhancement for answering complaints or other enquiries.

11 November 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Avoid this company 😡😡😡

Avoid this company 😡😡😡
2 timers delay, try to cancel the order, before it leaves the warehouse,but they refuse , transport to dk, and then return to S.

10 November 2025
Unprompted review
Traininn logo

Reply from Traininn

Buenos días,

Sentimos mucho sus comentarios, no fue nuestra intención el retraso con su pedido y asumimos toda la responsabilidad por nuestras acciones y cualquier inconveniente relacionado.

Sin embargo, existen factores externos que pueden afectar la entrega de un pedido, es por ello que nuestras fechas son estimadas no exactas.

También tenga en cuenta que siempre puede elegir entre distintas empresas de transporte si no está satisfecho con el servicio de un transportista en particular.


Sus comentarios serán tomados en cuenta para una mejora continua.


Saludos

Rated 5 out of 5 stars

Columbia bag

Quick, reliable, item is as nice as on the pics

22 October 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Quick and VFM

30 September 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Very fast deliver

Very fast deliver! I’m really happy ! Great quality!

17 September 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

UK Suitcase Order

Ordered a suitcase to UK address. Order arrived about 5 days later with Parcel Force. Very happy with delivery speed and quality of the Travelite bag, no issues, would use again.

24 August 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

No service

Bought a big (90L) trolley bag in April. By July the wheels had already been completely worn down, so I contacted customer support. They have provided me with a return label of a carrier that does not have any drop-off points near my house. The box is 80cm tall and way too big to transport by bike. The return department is unwilling of providing me with a different label or scheduling a pick-up appointment.

25 August 2025
Unprompted review
Traininn logo

Reply from Traininn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Delivery on time

Delivery on time, product very good as expected

29 August 2025
Unprompted review
Traininn logo

Reply from Traininn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

False delivery estimate

Their website advertises a false delivery estimate, do not fall for it.

Upon purchase, it stated Delivery on Sep 1, however, the parcel only arrived at the distribution centre on Sep 4, let alone at my place that they led me to believe with their delivery estimation. It’s been late more than 7 days now and all their customer service does is to tell me I could have chosen a different mail service, as it was my own fault.

Do not buy from this company. Terrible service.

29 August 2025
Unprompted review
Traininn logo

Reply from Traininn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

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